Parker Pearce Service Experts Heating & Air Conditioning Reviews

"Updated me on what he was doing."

"Pedro was here on Thursday and worked very hard and could not get the furnance to do what it should. He talked to people in your office and finally cleaned up and left the furnace working and had me sign and said they would be back tomorrow. Asked for a time and I suggested 10 am and he said he would put it in and left. Friday cane and I called your office at noon and they were not aware of the problem and would schedule a person asap. Let me know that a service man would be here 2 to 4 pm. Chris showed up and took over and I had found my paper work when the furnace was installed. He was a real expert and after checking the thermostat and making adjustments he was able to get the furnace to to do as it should and checking that it was okay completed the repair. I hope I get him back the next time I have service. I also think Pedro could return. Both are very nice and I would enjoy either one for service."

"Tay is very knowledgable and helpful. He answered any questions that I asked."

"On time, professional"

"One Advantage sales pitch is fine for initial visit, but don't need to be reminded on every visit..."

"Edwin was on time ,put on his shoe covers without being asked ,& he answered my questions & he was polite."

"Prompt and complete service"

"Provided useful tips"

"Excellent technician- explained everything in understandable terms and appeared to be very knowledgeable and experienced."

"The new heater was bought and installed by Parker Pierce. It has never worked. And still not working. The installation was poor and incorrect, and there have been many attempts to correct it, but successfully. Im disappointed and Irate."

"Very courteous & professional & thorough"

"Fast appointment, on-time arrival, friendly, competent service tech"

"Technician was early for the appointment, friendly and efficient, tested the house for carbon monoxide, and explain that I needed a new humidifier."

"Sergio was quick and thorough in doing our seasonal checkup"

"Sergio provides excellent service!"

"Very nice guy."

"Your expert was polite, thoughtful and informative."

"Extremely courteous, knowledgable and professional."

"He was knowledgeable and very courteous. He may have checked the humidifier but did not tell us."

"Came on time, courteous and helpful"

"The technician was really great - explained everything in a helpful way."

"John was knowledgeable and transparent about the process."

"Other than the normal service, Chuck attempted repeatedly to reset the WiFi connection on the thermostat, which has been offline for several years. The WiFi remains inactive, but we appreciated Chuck's repeated attempts."

"Gregory went over the results of his checking of the system--very thorough explanation. Made some recommendations, etc."

"John was very knowledgeable and not pushy. He told me what I needed to know about my HVAC system - including that is was entering end of life - but was not pushing me to buy a new system, etc."

"Polite and professional."

"On time, courteous service."

"Chuck was professional, explained everything, and did not rush to get finished."

"Chuck came in and efficiently converted our systems for the winter. He spotted a couple of issues in the oil furnace that needed addressing, scheduled a return to resolve the issues and came back on time to complete the work."

"as always the technician was very professional"

"John was very knowledgeable and extremely helpful. He took the time to explain the workings of the thermostat."

"Sergio fixed the problem and explained the process to me."

"Trent (Service Technician) arrived within the two hour window, and he was professional and knowledgeable in answering my questions."

"Very courteous and explained likely issues"

"Tecnician showed up on time and was very professonal"

"The tech was very courteous and thorough"

"Trent was very professional and informative"

"Tech showed up within scheduled time frame. Did a thourough inspection. Did explain problem he found and answered my questions."

"Very professional. Diligent workers. Explained everything they were doing. Answered all questions."

"They responded to my phone call very quickly and resolved the issue."

"on time and professional service provider"

"He was prompt, informative, helpful and, most importantly, very courteous."

"Very professional and competent."

"I do not want additional individuals coming to make a home evaluation to assess my water system, ac and heating. I will request one when I need one. Thank you."

"Technician rating a 10. Very professional. Appointment making process a 2: My appointment window was 4-6pm. I got a call at 3:45 telling me the tech was on his way & would be at my house 4pm. At 5:15 I called because no tech had arrived. I was told tech was on his way. Got call at 5:45 from someone asking me if I wanted a tech to come to my house today? (!!????). Teach arrived after 6pm. Parker Pearce needs to work out its scheduling system. I have had many issues scheduling appts."

"The technician was on time, efficient and took the time to answer my questions and even offer some suggestions re things I hadn't thought of."

"Timely, polite.answered all questions."

"Came quick and very friendly"

"Solved our problem quickly"

"The periodic evaluation of our HVAC System, performed yesterday by your technician was completely satisfactory."

"Greg always provides great customer service & answers any questions I have in a very professional & knowledgeable manner. He's the best."

"The technician explained things to me clearly and did a good review of my mechanicals. Very polite and offered information on the advantage program if I wanted to consider it in the future."

"Josh was very informative and answered questions and set different settibgs for fall/winter."

"Sergio was very thorough, polite, professional, courteous, respectful of our request to wear booties. We will definitely like to request him for our next service."

"Tech was very professionally. Excellent manners. Provide information for me to save money."

"Representative demonstrated excellence in the knowledge and care of the equipment in a professional and friendly manner."

"Top notch service."

"Charles was very thorough. Explained what he was doing, and why. Gave me confidence in his suggestions."

"Tech was on time, very polite and gave me helpful info."

"Pedro was friendly. Knowledgeable and did the a clean and informative job."

"Edwin was professional and efficient, and offered good explanations for what he was doing."

"Technician was informative,pleasant and timely."

"Pedro was customer oriented and knowledgeable"

"Everything seems fine."

"they were efficient, polite"

"The technicians were very professional, arrived on time and carefully reviewed the status of my unit, answered all of my questions. My system is very complicated and unusual, but they were familiar with the unit and knew how to properly service it."

"The original appointment, 10 AM till noon was not kept. Only after I called the office, did a serviceman arrive, about 1 PM."

"Chris did a very thorough inspection of all the equipment"

"Very professional and thorough"

"professionalism, helped us with a different problem, knowledgeable, personable, helpful, proactive"

"Because he came on time and did what he was supposed to do."

"Our AC which is 2 years old went out. You were very quick to respond with the initial request. However the technician said the issue was the circuit board and he couldnt repair that day. We called the company since the unit was under Warranty and they agreed to send a part out. We called back to your company to make sure you could install it when the part arrived and was told yes The part came in over the weekend and we called this morning to get someone out and was told that you couldnt do the work. Poor communication and customer service"

"Technician was very thorough and efficient. He seemed to know and understand my HVAC system and was able to explain when I had a question.. He also was personable and friendly"

"Because the technician, "Chuck", stayed here and went over everything. I watched him. He also answered my questions that I had for me and my neighbor. I found him to be extremely thorough and helpful. Thank you Chuck. I'm going to ask for Chuck from now on."

"Service expert professional friendly asked if problems"

"ver thorough"

"Pedro was professional and answered all my questions with honesty."

"excellent job, professional, efficient"

"He did superb work. No defects. Enough said"

"Greg was very friendly and professional"

"The technician was on time and performed the maintenance quickly."

"The AC was out. I called Friday evening and your technician came Saturday morning. The technician, Chris, was very pleasant and courteous and seemed to know what he was doing. He promptly fixed the problem (ants in the contractor) and made a recommendation to prevent a recurrence (hire an exterminator)."

"The technician is courteous and efficient, and arrived on time."

"Knowledgeable, thorough, on time technician."

"PPSE hasn't failed me yet!"

"Useful advice..friendly serviceman."

"This includes the initial call, the visit of Nabil Younes and the installation of my new system."

"Amazing tech and awesome service."

"Technicians were courteous and reassuring."

"The tech was very helpful."

"Technical was punctual, courteous- explained what he did and ask if I had questions several times"

"Professional techs, thorough system check and tune up."

"I have a suggestion to PP. For sustaining clients like us PP should keep a note of the make of the unit (AC and Heating) and the service technician should bring the filter to replace the old one. You may charge for the filter. While booking for the appointment clarify in advance for the price of the filter to avoid confusion later. This is an added service. Thanks."

"Time was taken to thoroughly check both systems."

"Same day estimate was really nice. I didnt received the quote though."

"we had a problem of an AC leaking through the master bedroom ceiling on a day with the heat index was close to 100. Y'all scheduled us and showed up the day we called - on a saturday. Can't beat that. And he did a great job getting us squared away."

"Anthony was very courteous, very efficient, and very knowledgeable. He answered all our questions, not only about our air conditioning unit -- which he came to check -- but about our water heater as well. He left us with a comprehensive list of "Better Solutions" that we might want to explore. We were extremely satisfied with his visit, and would be pleased if he should visit us again as a Service Expert technician. One further note in light of a question below: Anthony did not arrive within the promised timeframe, but we were informed by Service Experts by phone that he was running late because of earlier jobs. We did not hold that against him or Service Experts. Some jobs take longer than expected."

"I called around 5:30 p.m. Thursday evening and your technician came the next morning. Also, he quickly diagnosed and fixed the problem, for a modest charge."

"fast, efficient, on time, solved the problem"

"Excellent service and absolutely knew about the air conditioner"

"timely,imformative,friendly"

"Top notch technician."

"He was thorough and did a good job."

"It would have been a 10 but for two issues: technician was 1.5 hours late without any notification that he would be late and the new water heater spewed brown hot water for the first 50 or so gallons until it cleared up and I got not advanced warning from anyone at Parker Pearce that this could happen. Otherwise everything went very well on the installation."

"Edwin was courteous and clearly seemed to know what he was doing. He was able to explain that to me in a manner I could understand"

"Technician did his job and explained what was done very professionally"

"Technician was courteous, well-spoken and efficient. He attended to all pertinent areas of concern."

"I forgot my technicians name, but he has only been with the company for 3 weeks. He was excellent! He explained to me everything that he was doing and why and he was very knowledgeable."

"Chris appeared knowledgeable in his effort to determine the source of the system leak. He was courteous and respectful."

"I was at work and they were finished before I got home!"

"Anthony came out to help us with a condensation problem and was very helpful. Helped us understand what the problem was and offered solutions."

"My technician, Anthony, was great. He came exactly when he said he would, gave complete and thorough explanations and was friendly and polite. His recommendations for future needs was also very much appreciated."

"Edwin very competent and knowledgeable."

"Questions clearly answered."

"Prompt service, competent technician."

"Anthony (Technician) arrived promptly and performed effectively and efficiently. He diagnosed our A/C problem accurately and was able to fix it on the spot, economically. He was very courteous and pleasant at all times.."

"Technician called to give estimate of arrival time; checked system; kept us updated on possible choices of remedies and costs."

"Prompt on call service"

"Nice young man. He did not come up with things that I needed to pay for."

"Tech was efficient and answered quite well several technical questions I asked."

"Sergio was punctual, very polite, trouble shoot the thermostat problems and fixed it with new batteries! His work reinforced my trust in your company!"

"NABIL WAS VERY GOOD AND HELPFUL WITH EXPLAINING THE PRODUCTS AND HOW EVERYTHING WILL WORK"

"Prompt service"

"I was satisfied."

"Smart, very professional, friendly, came at time"

"Timely arrival, professional job. Problem is identified and solved. The mistake with the service plan is corrected. We are very satisfied."

"Edwin is a personable, knowledgeable technician. He explained all the work he was performing. He couldnt have been more courteous and forthcoming."

"Technician pleasant , efficient and got the job done quickly."

"They did an excellent job on service."

"It was a so-so visit"

"I called yesterday morning, the tech was there by the afternoon. He was quick, nice, and did a great job installing out new thermostats."

"Broke my system twice. Charged me for a new blower motor when the problem was a bad blower wheel. Damaged the blower housing and took a month to get replacement. When the replacement was installed the blower wheel wasnt installed correctly and ceased the motor. A new technician had to come back out at 10:30 pm to fix it. Blower wheel was jammed on axel and took a good part of 40 minutes to work free."

"You came promptly during a heat wave. The tech, Pedro, was polite and efficient. He addresses all my options and questions."

"Edwin was a fantastic technician. Customer service was top notch."

"Good service--on time, thorough, professional."

"Received good service."

"The repair was done very quickly. The technician was familiar with my appliance's history and was very clean (covered his boots, etc.). I am giving less than a 10 because on his previous visit (annual cleaning), you sent along with him some kind of sales associate. I at first thought he was a supervisor. I still don't know why that person came and I find it weird. Was I being set up for a big sell? But the technician was just fine."

"Honest"

"Came at correct time and fixed the A/C quickly."

"I do not trust Parker Pierce. Hard to tell if their assessment of my equipment is correct or they want to sell. Too much up sell."

"I gave this a 10 only because of Aaron and Greg. It took three different technicians over a 3 week period to fix the leak in my system which prevented getting a/c during the 90 degree weather. Aaron May was very helpful in lining up Greg, a seasoned professional, who found the big leak and fixed the problem. Prior technicians Diego, Sergio, and Anthony were unable to fix the system until Greg found the leak. I had paid over $1000 for the prior services and so when Greg fixed it, Aaron waived any additional costs. So both Greg and Aaron were fantastic and the problem was solved which I really appreciated."

"Pedro did a very good job checking my A/C unit"

"I was completely please."

"The salesperson went over and beyond to explain."

"Came out and knew how to deal with the problem"

"Installation of tubes out of furnace ac seems very jerry built and extends seemingly further than necessary into the room. We would like someone else to come and see if that can be improved."

"Gregory was very helpful and polite. He took the time to discuss any issues and recommendations"

"Sergio was careful, thorough, neat, patient and he cleaned up before leaving. He was an excellent embodiment of great customer service."

"He returned our call late at night, assured us he would be there in the morning, and then arrived as expected. He checked our equipment to be sure everything was working properly, advised us on further testing we should pursue that he could not do, and said we could follow-up with him if needed."

"While the new blower/furnace unit functioned correctly, the root cause for the air conditioning issue was not resolved until after I returned from travel. Four days after the install"

"Technician was prompt, respectful, and fielded questions very well."

"Every step for 2 1/2 months has been a struggle. Good faith efforts to fix each snafu are appreciated - but the snafus continue."

"I have used your company for years. The techs are always polite and professional."

"Technician, Sergio, was extremely friendly, polite, professional, and efficient. He explained the issue in great detail upon request, fixed the problem, and suggested future actions and activities without making me feel pressured or stressed."

"I'm really not sure if the technician serviced the living room wall unit."

"Tay is very kind, efficient, a true gentleman & a wonderful employee. Tay called ahead with his arrival time. I appreciated his work very much."

"My technician was great. However the people handling the phone calls were not. They didnt provide accurate information about when my technician would arrive. Plus, my issue turned out to be a dead AA battery. Clearly I could have easily replaced this myself and someone on the phone could have easily suggested that saving me the cost of a visit."

"Team was very competent and well organized. They worked well together and their leader/foreman Jayson was exceptional. Each member of the team inspired confidence in the work he did."

"Personable, knowledgeable staffer"

"Trent was great, very professional and courteous. On time (actually early) and very clear in his communication."

"Fast, courteous and within the hour of appointment. Supervisor came by to let us know the tech would be running late."

"This rating is primarily for Josh who was the technician that came to my home five hours after my call. He was fast, efficient, explained everything, had a good humor in spite of the lateness of the evening. He got the system going again and made sure it was working. He's fabulous."

"Timely arrival. Helpful explanation of the problem. Repaired the problem."

"The service by the technician was very good. I am very unhappy with the performance of my Parker Pearce installed 3 year old Lennox air conditioning system. The tx valve was replaced one month ago and now it appears that there may be a leak in the system which will be very expensive to fix. Although parts are covered, labor is not. Lennox should provide some relief on the labor cost since this is a new system. In the last two months, it has cost $1,200 and will likely cost another $1,200 after the leak test confirms where the leak is. I know Parker Pearce does not make the system, but they should not be recommending the installation of systems that are not reliable. If this is not typical of Lennox systems, Parker Pearce should get Lennox to stand behind their product."

"Dedicated and efficient service"

"Quick, efficient, helpful. The only issue was the technician arrived >30 minutes after the time window given."

"Tech was polite, efficient, quiet, and fast."

"Great communication and service as always"

"This system is 2 years old and has had leaks for the whole time. It maybe fixed now we do not know for sure yet but from day 1 it has been a problem. Now I was charged $2,000 for the service call and told this was for labor. SO 8 hours of work that comes to $250 an hour. Unheard of!!! I will be changing vendors"

"Technician (Sergio) was extremely effective in diagnosing and resolving the problem. Was a pleasure having him my home."

"Technician was very professional, timely and informative"

"Was happy to have person come within in 30 mins and took time to look through what was wrong with our brand new hvac system and found the plms and fixed it! The other people who installed made several mistakes."

"Felt he was very thorough"

"Technician arrived on time and quickly checked over the air con system."

"Greg is outstanding in explaining what the issues are, telling me my options and making recommendations on solutions. I trust him."

"they arrived promptly and on-time. they were courteous and explained the process and the results of their work. they answered all of our questions to our satisfaction."

"Sergio provides excellent, friendly, knowledgeable service."

"Edwin had the patience, perseverance, follow through to go the extra yards that inspired confidence in the work. His expertise and can do character make him a consummate professional."

"efficiency, expertise, promptness"

"Because Pedro was so patient with our difficulties scheduling the appointment."

"Knowledgeable, professional with helpful answers to questions."

"The PP technician (Pedro) arrived on time, check the AC system, installed a new filter, checked the outside condenser, etc. All this was done well and quickly."

"Tay was thoughtful, considerate and did the job! He also arrived on time!"

"Tech was personable, efficient, and articulate."

"The technician was very knowledgeable and helpful, and also very nice and polite."

"Jim Finch understood our need to replace our 21 year old Bryant AC system. We agreed to install a Goodman 14 SEER, 3 ton system and we were happy with the price. Derek and Brian did a great job installing the new system. Our home is cool and comfortable. Thank you and your team for a job well done."

"Knowledgeable, professional and pleasant"

"Technician was very professional; though I am not sure he cleaned the air filter which usually transmit a crackling sound initially when washed."

"We did not receive a receipt (or even know whether we were charged) and do not not know whether the workman completed the check-up and what issues he may have found, if any."

"Efficient and pleasant"

"Courteous and on time"

"Professional"

"Efficient, personable service"

"Every great and motor replaced promptly."

"The four guys who did the installation were excellent considerate of our house, courteous, hard working, efficient."

"I think that Sergio was a great representation of your company he was professional and courteous and explained the trouble and fix in a informative manner cuddos for having a great rep/tech"

"I had told them our UV light signal had come on telling us it needed to be changed. The technician you sent had no idea how to do that although it was on the work order. It did not get changed and we will have to wait till fall. Other than the hat he was very nice..."

"quick and efficient in his visit"

"I am still not sure what I spent $400. Tay used every opportunity of his visit to up sell goods and services; more so then fixing the unit, which he did NOT do."

"Did a good job. Cleaned up. Everything working well."

"Arrived when they said, installed Hot water heater efficiently."

"Knowledgeable, courteous"

"He was efficient, friendly, helpful, knowledgeable."

"Came when needed. Efficient and courteous. Followed up as scheduled."

"Arrived at the earliest time given ( which was good for me as I had to leave for work) and was very courteous."

"Courteous, stated his name and company, put on boots before entering the house, asked if I had any problems before starting work and after he completed servicing the furnace"

"all went well and quickly"

"I don't think the "Plans" were explained very well."

"The vista yesterday was excellent. (I am not very good at using my problem computer. )"

"On time"

"Edwin was very professional and helpful. Although the AC had started up again, he had ideas as to why it was stopping intermittently."

"The tech was suppose to be there to check for a leak and do the service he did not do either one. The condensate was leaking water he did not even notice."

"Trent, the service technician, did an exceptionally careful, thorough job, as impressive as I can recall in any similar circumstance."

"Sergio was knowledgeable and did an outstanding job."

"I wasn't at the house but technician called me twice and explained what was going on."

"Courteous and thorough in his work."

"My air conditioning began working efficiently"

"He did a good job."

"Pedro was right on time, clear in his communications, pleasant, and seemed to know what he was doing."

"THE TECHNICIAN NEVER CALLED BEFORE ARRIVING AS I REQUESTED AND HIS TRUCK WAS PARKED NEXT DOOR. HE ALSO NEVER GAVE ME A RECEIPT SO I DON'T KNOW WHAT WAS DONE."

"The technician was very efficient in what he was doing and explained everything as he worked. We were very pleased in his work. I would be happy if he is the one who returns on each service date."

"Greg was informative and efficient."

"The technician stated that we needed a new txv when would cost us $1,999. I checked with my landlord. We decided to call on an HVAC rep we had used in the past. The rep was able to resolve our problem for a total of $450. I would never, ever use your firm again."

"Anthony was very helpful in explaining all aspects of the maintenance. I could not have asked for more"

"The Technion found the problem and advised me that it was still covered under warranty. He then ordered the part and fixed it."

"arrived on schedule. Performed work in a prompt and professional manner."

"DIEGO is pleasant efficient and tidy when performing the work of replacing my drainage pump"

"Very respectful of the property and takes time to explain things that need to be done or why they are doing certain things"

"George did a nice job on the scheduled maintenance on my 2 zone system. He was knowledgeble, professional and friendly."

"Prompt, pleasant, and responded to my questions."

"The technician was polite, knowledgeable and efficient."

"The technician was professional and explained everything to me. He did not to pressure me with additional purchases. I hope that htis technician can service the furnace and A/C in the future."

"Install team-- a 9 or 10 Gary/logistics -- a zero. First he ordered a cherry basket lift that did not have a chance of reaching my roof. His failed attempt to do so also was dangerous. Second the replacement lift did not arrive until the following Tuesday, so it cost me a second day of missed work. Equipment company -- 2 or 3 at best. The first piece of equipment was worthless, and the second piece of equipment arrived 6 hours late. Also, it was an old piece of equipment was difficult to use, further delaying the installation. In fact the lift is still sitting near our corner resulting in neighbor complaints. Please get the lift off our block.."

"Because the guy who came who's been at my house before patiently explained all the ins and outs of my system in a way that is helping me save money and manage the system much more thoughtfully than I could before."

"They courteous , clean work , clear explanations ."

"Very prompt, courteous service."

"The technician seemed to have done a very good job of the spring checkup of my system, and did it very efficiently and in short order."

"Honest and informative."

"Chris not only answered all of our questions, the recommended options specific to our house/needs and explained why."

"He is polite, understand my question and provide proper answer."

"He was very good and knew what he was doing"

"He arrived within the time widow predicted and did a quick and thorough job of checking out my A/C."

"I was 10 minutes late to my appointment and I got a call from Parker Pierce. I asked if the technician could wait for me and they said he would. I was delighted to find him at my home when I arrived. It would have been very difficult for me to reschedule in the coming month. So thank you!"

"Polite, thorough technician. Young. Maybe new. Great service."

"Good"

"I feel that I was overcharged for the technician to just turn on a switch. I expected a $99 diagnostic and then a call to confirm if additional charges were ok. But I end up with a bill for $256 for flipping a switch."

"Technician arrived on time and completed the check without incident."

"The work is not complete"

"Josh was very professional and explained everything he was doing."

"The technician arrived on time and was courteous, well-spoken and cute. HA"

"The tech came on time. Quickly diagnosed the problem (capacitor) and replaced it. He arrived at 6 PM and was gone by 6:30 PM. For this, I was charged a $99.00 service charge and $216.00 to purchase and replace a $10.00 part. The cost to purchase and replace a capacitor seems excessive just because we do not have a service plan. Have been a customer of this company for over 25 years and bought 2 a/c units from Parker Pierce. Makes me feel that I was penalized because I did not have your service plan."

"very professional. On time and fixed the problem"

"My answers will be the same as all of the previous times that I have filled these out. PPSE is wonderful;l!"

"Edwin, our technician, was fantastic. He was very serious and very helpful in explaining the steps. We really appreciated working with him."

"The service was very good. However, the scheduling got messed up. When I made the appointment, I indicated I always have the tech come to my home first, then we immediately go to my rental property one mile away. That's how we've done it for years. This time there was a mix-up on your end and the tech got sent somewhere else instead. In the end it worked out OK because you were able to send someone later in the day."

"Technician was friendly and helpful. He did a thorough check of our system."

"Explained the problem and how to identify similar issues in the future"

"Technician was thorough...and very friendly..."

"Sergio was extremely helpful and efficient."

"Davontay was following up on a suspected leak in our system. On his previous visit he added a dye to the coolant to locate the leak and he was back to see if he could find it - he did and it was a significant leak (he took photos for me to see). He gave us the estimate for repair, which is labor only as the part is under warranty, and scheduled a return visit to make the fix."

"I was scheduled for a 2pm-4pm service call. The technician didn't arrive until after 5pm. I had to call in three times to see if he was still coming. This is the first time that I had to wait this long for a technician to arrive and I've been a customer since about 2013"

"Tech was though in his maintenance performance."

"The technician explained what he was going to do when he entered the house and went straight to the thermostat also telling me what he was doing. When he completed the furnace check, he installed my filter and checked the thermostat again. He also told me that it is cooling now but may not hold and I can call back for service! He said that the air conditioning unit was in good working order."

"The PP Expert was very personable, did his job and left. Thank you."

"The problem I had was the appointment time was 10-12 and they did not show until close to 12:30"

"Hopefully Pedro did a good job. He was polite. My only issue is that I used to be able to have first call and now only the 8 - 10 AM window is offered. He arrived at 10:00. The last time I had the same issue. I would like a more accurate estimate. I understand that sometimes call times cannot be predicted."

"thorough and honest"

"My problem is not with the technicians, they are very competent. My problem is with your billing department. I have duplicate billings for several months for the maintenance contract and I have not been able to talk to someone competent enough to resolve this simple problem. Not sure if we can renew this contract for another years if this matter is not addressed and corrected soon. Thanks. I can be reached at (301) 977-0972."

"Always arrive on time and thorough."

"Edwin appeared to understand the Trane System that Parker Pearce installed in this home. He listened to my maintenance concerns/issues and appeared to do his best to address these critical maintenance issues that other technicians in the past have dismissed or lacked the training to remedy. He was respectful and interested in doing a good job. Hire more like Edwin or I will be forced to find another company."

"Good job to prep the furnace and changing one old item. One thing he could improve is to clean the Dynamic air filters not on the floor near the furnace but in the sink near the furnace. we had to lean after him. Isaac"

"Very professional didnt get the feeling they were pushing me to spend unnecessarily."

"The technician was well-informed."

"On time and let Ms. Lamar know when he started and when he finished. Could you make sure they use a piece of plywood if setting ladder on the roof to protect it. Thank you, Guy Semmes"

"Service Tech Diego was very professional and polite. Apologized for the confusion created by staff that called this home owner to say that a service tech was in the area and would arrive within 20-30 minutes, only to learn that that tech was dispatched to another job. With Diego actually arriving at 90 minutes later. Diego explained what he was doing during the AC servicing. Explained additional maintenance suggestions, ex. keeping the outside unit fins clean. If possible I would request Diego for future service."

"Prompt, courteous, thorough"

"Our technician, Davontay, listened carefully to our description of the symptoms the AC was exhibiting and then made a thorough check of the system, which confirmed his suspicion of a leak in the system and a loss of coolant. He added coolant along with a dye to pinpoint the location of the leak on a follow-up visit. Davontay was very professional, a pleasure to work with, and we felt very confident in the service he provided."

"Fully inspected my new system for a.c. Operability."

"He did his job efficiently and was very polite."

"Knowledgeable, polite and professional."

"He arrived on time and did his job"

"Excellent service, assistance with questions, thorough maintenance of my new system, always very pleased with Greg"

"Very professional and took care of the issue."

"Sergio was conscientious, neat and pleasant"

"Good worker"

"Arrived within the window of time expected"

"The furnace delivered was not what I understood that I purchased,"

"Pleasant, knowledgeable and patient service. Answered my questions in an understandable manner. On time"

"Prompt,courteous, took time to explain everything"

"I had the impression that he is experienced and knows what he is doing regarding HVAC."