Parker Pearce Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,011 Reviews
roger O.
gaithersburg, maryland
"Service was prompt, professional and informative. Very pleased."
mr. mikolaski M.
washington, district of columbia
"Excellent service tech. I have a good Google review."
james G.
rockville, maryland
"Short of coming sooner in the day to avoid the need to cancel my dinner plans, it was terrific."
patricia W.
hyattsville, maryland
"The technician seemed knowledgeable and was very professional."
mr cassel C.
rockville, maryland
judy G.
rockville, maryland
"always polite and on time. answers all my questions."
dr. cossman C.
potomac, maryland
"I was very happy to have a technician come to my house the same day that I called when I had no appointment for an air conditioning system that had gone out. The technician, Amado, very quickly figured out what to do and fix the problem. The air conditioning is up and running within a matter of minutes after he arrived."
teresa C.
kensington, maryland
j. J.
silver spring, maryland
"Wonderful job!"
gary T.
washington grove, maryland
"We had good discussions about our options for HVAC. But I have not received any f/u information or the cost estimates I had requested/"
terri L.
rockville, maryland
"Was supposed to bring filters..did not. 3rd time I have had to ask for filters. Still have none"
adrianne S.
landover, maryland
frank K.
bethesda, maryland
"Our service technician was knowledgeable, thorough and very personable."
mr alterman A.
potomac, maryland
"Phone answerer and dispatch made sure we were seen on the same day. Technician came at the end of a long, hot day. Fix happened within minutes."
ms katsoyannis K.
potomac, maryland
"It was a good visit in that we were not being sold something. Constantly being told to enroll in a costly program is not good customer service."
christine C.
silver spring, maryland
"timely and thorough service provided and technician explained all he was recommending and work performed"
noah G.
kensington, maryland
shirley j. W.
rockville, maryland
"He didnt try to sell me a new furnace/air conditioner. He called before coming, was very presentable, friendly, and seemed to know what he was doing. I trusted him to do what he came to do."
craig O.
silver spring, maryland
"proposed useful and workable solution"
milton L.
gaithersburg, maryland
"This was our annual service of our heat pump/furnace and the technician told me when he left that because the airflow was good in the furnace he didn't really look at the heat pump "because it is new" (ie about 3 years old). This is the first time that any PP technician has told me that. They normally spend some time looking at the heat pump. On reflection I am concerned about this approach."
ms rockett R.
silver spring, maryland
"Very competent inspection"
yi N.
silver spring, maryland
"Chris is knowledgeable an explained questions patiently."
tony J.
fairfax, virginia
"We are looking to install a mini-split in our garage. Mr Corbin came by as scheduled on May 19. He said he would provide an estimate quickly. It is now June 7 and I have not received the estimate. I have sent him 2 emails inquiring about the estimate but he does not respond."
robert G.
silver spring, maryland
"John wads very knowlegdeable and listened carefully to my concerns."
fatih S.
germantown, maryland
"The team came is and quickly diagnosed the problem, and was able to fix it within a reasonable time. The system is working perfectly since. Thank you."
henry R.
washington, district of columbia
"They explained what they were doing. They were methodical and professional."
mr levy L.
rockville, maryland
"Good interaction, professional"
fred B.
bethesda, maryland
"Punctual, respectful, clean, informative, very knowledgeable. Could not ask for better service."
meg M.
potomac, maryland
"Sam was great; I was going to call and say so. Polite, informed, efficient, honest, and on time (maybe even a little early!)! I would like to request he be my tech all of the time!"
irving B.
rockville, maryland
ollie E.
rockville, maryland
"Knowledge/professional staff. Friendly and considerate. Took extra steps to ensure the highest value for their service."
mr altemus A.
gaithersburg, maryland
"Tech was very friendly and efficient."
christian D.
rockville, maryland
"Thorough, informative"
peter B.
gaithersburg, maryland
"Super Competent service technicians!"
jim W.
silver spring, maryland
"Arrived on time; explained everything; suggested fixes/options"
judy T.
kensington, maryland
"The tech showed up on time. He was friendly and very professional"
dee S.
silver spring, maryland
"Pleasant, efficient technician"
taryca B.
monrovia, maryland
"It worked for a few days now its leaking again."
ms. goode G.
silver spring, maryland
mrs horan H.
washington, district of columbia
"Only problem was they disconnected my Wi-Fi connection to plug in something of their own. I finally figured it out and got reconnected to my Wi-Fi! They also asked me if I had a shop vac which I dont but they did."
sushanta C.
rockville, maryland
"The technician was very knowledgeable and courteous."
ms milhiser M.
montgomery village, maryland
lisa N.
damascus, maryland
"Kevin was knowledgeable and polite, and he really seems to care about customer service."
rebecca C.
olney, maryland
"Found the problem, fixed the problem and explained everything to me."
alis C.
potomac, maryland
"Explaining was throughly."
mrs holmfeld H.
germantown, maryland
mr crissman C.
bethesda, maryland
"Quick response to Thermostat problem"
helen C.
bethesda, maryland
kenneth P.
rockville, maryland
"Came promptly and we're very efficient and answered all our questions"
john A.
silver spring, maryland
"He installed a new thermostat quickly and left the work area clean. He used proper healt procedures (he wore a mask at all times.)"
guillermo s. S.
potomac, maryland
"Your technician, according to my tenant, did not change the filter nor did he do the required maintenance. I am very disappointed to hear this as your company has serviced my house for many years and I never had to complain. Please contact Jose R. Ayoroa at 2408768539 and let him know what happen . Thank you, GSS.."
mark F.
olney, maryland
"Tim Ward was knowledgeable and offered several solutions to meet our AC system replacement needs."
essie S.
gaithersburg, maryland
"Young man was very pleasant but absolutely clueless about how to deal with the equipment. He needs to spend time shadowing a more experienced technician."
rosemary R.
bethesda, maryland
patricia B.
wheaton, maryland
"Pedro was wonderful he was friendly, respectful and very knowledgeable."
linda D.
college park, maryland
aileen K.
germantown, maryland
"Pedro was professional, talented, and friendly. I will definitely request him for further service on the Advantage program."
elizabeth K.
washington, district of columbia
"Did not do a complete inspection of AC, which was the purpose of inspection. Tech did not test to determine Freon level as is always done. Customer specially requested that this be done. Customer called supervisor (John) after the inspection to discuss and left a message with receptionist. No call back from supervisor, even though two phone numbers were left which have voice mail."
mariette K.
bethesda, maryland
"We did not get along from the very start. Argumentative . Please do not send this technician to service my air conditioning/ heater again. Please be aware that this is not a comment about his work."
mr nishikawa N.
germantown, maryland
"Gave me information about my system and how to maintain it."
janet N.
silver spring, maryland
"The technician called when he was on his way, was on time, and took care of everything quickly and efficiently."
curt C.
frederick, maryland
"Carlton was fast efficient and super helpful"
michael W.
potomac, maryland
"No filters were provided. Water line to my humidifier was turned off by your technician and not turned on during last fall's service visit."
william T.
rockville, maryland
"Chuck the Tech was fabulous. Very knowledgeable, professional and great customer focus."
kenneth W.
new market, maryland
"Very professional and informative"
dr erwin B.
potomac, maryland
"Very professional and courteous crew"
sheila W.
rockville, maryland
zachary L.
potomac, maryland
john M.
derwood, maryland
"VERY IMPRESSED WITH THE COMPETANCE OF YOUR TECHNITIONS"
evelyn R.
rockville, maryland
"I thought Abraham was very careful and knowledgeable ."
alisa M.
college park, maryland
donald K.
alexandria, virginia
"Responded fairly quickly and quickly solved the problem and fixed my A/C"
robert j higgins H.
bethesda, maryland
"Informative"
fran C.
bethesda, maryland
elka F.
germantown, maryland
ms maciejewski M.
rockville, maryland
"Carlton was nice and polite and phoned me before he showed up. He told me some helpful hints about my air conditioner."
leslie M.
gaithersburg, maryland
"Service was originally scheduled for 5/3. I recd a confirmation email verifying date and time. When no one came and I called to see what the problem was, was told I was on the schedule for 5/17. Was charged for a replacement part even though unit is under warranty. When called to dispute charge, was told a manager would call back the same day. Never got a call. Called again and resolved problem. I dont have any complaints with any of the technicians."
ann W.
germantown, maryland
"greg was awsome. really experienced. I told techs multiple times too hot upstairs.Greg investigated and found the lever for upstairs was not open correctly. omg thks"
douglas D.
derwood, maryland
winifred W.
silver spring, maryland
"professional in handing the job, respectful of my home by wearing covering over boots"
mr. m. healy H.
kensington, maryland
"Chris called 30 minutes out. He brought a trainee and a consultant named Tim Ward. When I saw three vehicles pull up I was a bit surprised. All three were pleasant, wore masks and shoe coverings. All very efficient,"
brad rental R.
gaithersburg, maryland
"professional, followed COVID-19 safety protocol"
mark R.
potomac, maryland
"Gregory is a knowledgeable technician"
mr eckenrode E.
burtonsville, maryland
james E.
kensington, maryland
"I've gotten to know the tech and he is very through and polite."
joann M.
gaithersburg, maryland
"Nobody at the local office answers the phone any more. You get forwarded to a call center. You guys went from being a local contractor who was our first call, to a national service company. I had to make two appointments. Took an afternoon off work to be home and nobody showed up. When I called back to find out why, the new phone bank rep. said there was nothing in the schedule showing that we'd been on the calendar. 2nd sales rep. showed up on time. Pricing was done in 30 seconds. $3,800 for a water heater replacement. When I expressed shock, his reply was, "Well, I mean, that's what it is. Here..look." and he showed me a chart that had pricing for three different sizes of water heaters. You've clearly gone to menu pricing since you can apparently get away with it in this market, but it's predatory and opportunistic and shows poor regard for your customers in my opinion. PP used to send a technician who understood the work to do the estimates. It felt like the person who showed up at our house could have just as likely been selling roofing or windows or termite service. I will call PP back for estimates when I need work done, but my days of just being happy to make only one call are over. I'll be getting multiple bids from now on."
ms zaffos Z.
gaithersburg, maryland
"We have done business with Parker Pearce for years. Always pleasant and professional."
philip bevan B.
chevy chase, maryland
roy A.
columbia, maryland
"Competency. Willing to explain. Offered tips"
willem H.
rockville, maryland
"Just want a maintenance visit and not the annual advantage sales pitch, now 3 years in a row. In addition, the sales consultant appeared to be inordinately focused on the Advantage program, of which I am certainly not interested in."
richard R.
rockville, maryland
"Sam was very thorough."
carolyn F.
laurel, maryland
"He arrived as scheduled. He was [polite and respectful of my home environment by wearing shoe covers. He was thorough."
yves R.
bethesda, maryland
"Was not home myself so couldn't talk with Samuel. According to the person home he was nice and checked both systems. However was surprised by the follwing statement: "couldn't get basement unit to run customer couldn't find termmast still recommended upgrade to unit due to age 1998". We don't have a unit in basement?!? Only unit there is boiler!"
lillian M.
rockville, maryland
mr portugal/berger P.
rockville, maryland
neville P.
silver spring, maryland
"Very efficient installation of Iwave-R"
mr clark/burkett C.
washington, district of columbia
"The maintenance man always does a great job"
ms. gharib G.
potomac, maryland
mrs lawrence L.
potomac, maryland
ms brown B.
rockville, maryland
"Chuck made a thorough inspection of my AC system and said everything was running very well. He was knowledgeable and explained what he was doing."
a. W.
washintgon, district of columbia
"Outstanding Customer Service, Friendly, Professional, Knowledgeable, Efficient!!!"
leo G.
silver spring, maryland
"Carlton did a fine job resolving our main issue & performed routine summer service call"
mrs dybczakova D.
bethesda, maryland
mr. elmore E.
rockville, maryland
"Came and did his job, both inside and outside. Went over some things with me and Cleaned all up and left me with what he had done."
mr. jensen J.
bethesda, maryland
barbara G.
rockville, maryland
andrew M.
gaithersburg, maryland
"Chris was very professional, identified the problem quickly, explained what needed to be done and resolved the problem with no issues."
jeff L.
rockville, maryland
"The tech was nice and seemed to do all the maintenance checks as far as I could tell, but he could use guidance on how to interact with customers, so the customer has confidence in the company and its products and is not left to think an expense piece of equipment recently purchased can no longer be used because the company doesnt stand behind the product. Also, I am very specific about my garden and water set-up. In the future, please advise your people that if they need water, they shouldnt take it upon themselves to disconnect and reconnect hoses. I have had equipment broken by experienced and well-meaning workers and prefer to be notified if someone needs to use the hose. I am grateful Joselino Ramirez was also on the call. He is very professional and helpful. I am waiting to hear about a part replacement and hope the company will stand by the expensive air filter system I purchased. I have noticed a decline in customer service over the years and many people dont seem to stay long. I hope you value and encourage Joselino and others like him to stay."
larry N.
rockville, maryland
"On Time & tech's overview"
suzanne B.
rockville, maryland
"I had my HVAC replaced. The service experts arrived on time and installed my new unit is record tome. They were very professional, cleaned up afterwards and answered all of my questions including helping me set up my remote access."
loan D.
bethesda, maryland
radim B.
rockville, maryland
"Pedro knew exactly what was wrong. Fixed the problem in very short time frame. He is extremely professional."
vic/george C.
rockville, maryland
"Gregory spent the necessary time to inspect and determine the issues and explained them to us."
peter R.
bethesda, maryland
"Pedro is great, very personable and knowledgeable, and he came the same day we called Parker Pearce."
mrs. hammerlund H.
silver spring, maryland
"Very courteous and very efficient"
judy I.
rockville, maryland
"The gentleman answered my questions about my concerns and I was comfortable with his responses."
joseph F.
olney, maryland
carole K.
rockville, maryland
"Pedro was prompt, professional and knowledgeable."
ms katsoyannis K.
potomac, maryland
"It took over 2 hours to diagnose the problem."
james T.
washington, district of columbia
rebecca C.
bethesda, maryland
"Very timely, polite and courteous"
wendy B.
rockville, maryland
"He explained things about my system as he worked so I understand better what is going on."
jane C.
chevy chase, maryland
"Greg was outstanding. Not only did he program heat settings Greg took the initiative and offered to glued a PVC pipe that needed to be connected and zip tied it to the drain. Knowledge and Considerate."
mr manning M.
chevy chase, maryland
mrs combs C.
washington, district of columbia
"The technician was on time, did the work promptly, and was very nice"
mrs jaret J.
gaitherburg, maryland
"Good job, very helpful on new filters"
margaret P.
kensington, maryland
"Tech did not bring filter for my unit. This is second time this has occurred. I am supposed to be provided filters under the Advantage plan."
eva V.
washington, district of columbia
"Technician was excellent. Explained what he was doing and why."
amy S.
gaithersburg, maryland
"He explained what he was doing and showed me how to do it for myself."
henri M.
rockville, maryland
"Very thorough inspection. Courteous technician. Answered several questions."
eric L.
olney, maryland
"Technician appeared to do a clean and complete job. I also very much liked the idea that he did not try to sell me anything."
mr. j. duffy D.
rockville, maryland
"Tech was on time and respectful of space. Gave me a brief summary of ac checkup. Changed filter"
shari D.
potomac, maryland
"service tech was courteous and knowledgable"
james R.
olney, maryland
"Techs were on time and efficient"
mrs. donnie M.
derwood, maryland
mr taylor T.
potomac, maryland
"Knowledgeable fellows"
mrs benziger B.
derwood, maryland
mr gerson G.
silver spring, maryland
bette L.
washington, district of columbia
"He phoned to say he was en route, and was very pleasant as well as efficient while here."
albert V.
bethesda, maryland
"Was thorough in his detailed record of the service. Perfect except was a little slow."
ms levy L.
landover, maryland
"The service is good, but I have to wait so long to get my medication even when have called the previous day and upon arrival my medication is not ready"
victoria C.
bethesda, maryland
dorthy L.
camp springs, maryland
"arrived on time and called prior to arriving to let us know how long it would be until he arrived. He explained the condition of our unit when he completed the work."
ms snyder S.
silver spring, maryland
mrs. salapka S.
rockville, maryland
"Very professional and amiable technician"
yaniv Z.
rockville, maryland
"Were on time, professional, clean work and nice"
dimitris A.
potomac, maryland
john F.
reston, virginia
"Friendly, knowledgeable and offered suggestions to maintain equipment"
mary H.
gaithersburg, maryland
"Tech was pleasant, seemed competent, and prompt"
steve C.
gaithersburg, maryland
"Greg was on time, professional, highly knowledgeable, listened and heard my questions and concerns and very approachable."
amanda B.
germantown, maryland
"great experience and service"
patricia W.
hyattsville, maryland
"Samuel was very professional and knowledgeable about what he was sent here to do."
barnard L.
bethesda, maryland
john S.
kensington, maryland
"Everyone was excellent in their own way"
andrew M.
gaithersburg, maryland
khin P.
silver springs, maryland
"They very knowledge"
jean C.
potomac, maryland
"Pedro answered my questions and offered advice"
mr nollen N.
washington, district of columbia
susan K.
bethesda, maryland
cathy R.
rockville, maryland
edward A.
bethesda, maryland
"The technician was prompt, informative, focussed, and very courteous. Regretably, I neglected to ask his name."
jeffrey C.
rockville, maryland
"Chris arrived on time. He was very courteous and professional, and wore a mask. He gave us his inspection report and explained some of the findings. Fortunately, everything was OK."
olivia P.
oxonhill, maryland
m. david G.
washington, district of columbia
"Technician did not fully explain the situation The Advantage sales rep was not with him to do that and had to return the next day. Two trips."
brad L.
rockville, maryland
mr golub G.
vienna, virginia
"Highly qualified, nice and right in time"
michael M.
washinton, district of columbia
"Service provided was excellent"
mr pearson P.
bethesda, maryland
mr. mcbride M.
bethesda, maryland
"Very courteous and efficient. Time will tell if it was a good job."
elayne K.
gaithersburg, maryland
mr & j fitzgerald F.
rockville, maryland
"Pointed out inspection steps to me. Asked if I had questions"
richard S.
hyattsville, maryland
ralph L.
gaithersburg, maryland
"Very thorough inspection. Tech called ahead of time"
mrs taffet T.
rockville, maryland
marian S.
rockville, maryland
pat C.
gaithersburg, maryland
"Greg is a pleasure to deal with & I feel very confident that he has ensured that our unit is running safely."
mr. cooper C.
potomac, maryland
"No one showed up"
enrique F.
rockville, maryland
mr auld A.
burtonsville, maryland
"Knowledgeable"
mr nakagama N.
kensington, maryland
"Technician did not call within specified time frame to notify delayed arrival. No apology on arrival"
zeina H.
sterling, virginia
"Very professional and knowledgeable tech and sales rep."
stephen H.
bethesda, maryland
"Josh was friendly, and explained what the issue was very clearly."
mrs emily Q.
brookeville, maryland
"Tech was able to figure out the problem within a few mins."
ms. tommie H.
rockville, maryland
sandy C.
silver spring, maryland
"The technicians Kamin and Ignacio were pleasant, respectful of me and my property. They installed a new heating and air conditioning system which was a major task within limited space. They keep me informed throughout the process and were easy to work with."
ms jean schaible S.
silver spring, maryland
"He explained my thermostat to me and told me everyting he had checked."
enrique F.
potomac, maryland
theresa N.
montgomery village, maryland
"Samuel was kind and courteous .He wore his mask, left to obtain part needed to repair a/c unit, returned and repaired it all in one day. I was very pleased!"
mr floyd F.
bethesda, maryland
"The company rep was attentive and explained everything to us. Jeremiah Floyd"
matt M.
rockville, maryland
mr platt P.
silver spring, maryland
dilla D.
potomac, maryland
ray M.
silver spring, maryland
"Pedro provided outstanding feedback and service."
pablo I.
silver spring, maryland
mr weisz W.
bethesda, maryland
"Arrived on time, careful and thorough"
ms good G.
potomac, maryland
"Greg does a good job. Very nice to deal with ??"
mary alice M.
silver spring, maryland
pankaj D.
germantown, maryland
mrs spicer S.
college park, maryland
angelina C.
bethesda, maryland
mr lobel L.
derwood, maryland
marsha B.
potomac, maryland
mr d. barsky B.
washington, district of columbia
"Arrived promptly. My wife and I just returned from a trip and our heat was not working. We called and it wasnt long before the technician arrived at our house. He immediately found the issue and fixed it. Price was also very reasonable"
bruce K.
potomac, maryland
"Chris answered all my questions"
mrs. mendelsohn M.
bethesda, maryland
"We did not receive a clear description of what was wrong/needed -- just a pretty aggressive sales pitch for the Advantage program. Unlike previous service visits,no written summary was provided. We were dismayed that a sales person was along with a service tech. As if that was the plan all along."
nuzhat A.
bethesda, maryland
mr geisel G.
bethesda, maryland
"Very friendly and answered all my questions."
ilona N.
rockville, maryland
"Everything went smoothly; efficient and friendly tech."
ms stein S.
washington, district of columbia
"Josue was very professional and also very kind. Getting to my heat pump is a bit challenging and some technicians can be a bit grouchy but he was extremely pleasant and respectful. Since I may request him next time, instead of this being merely "no good deed goes unpunished" I hope you give him credit for his professionalism."
john S.
bethesda, maryland
"The two technicians came to the house. I was busy on a conference call and they were able to do everything that was needed and make sure my system was in tip-top shape."
stephen D.
montgomery village, maryland
"After inspector came I found that heat pump was not cooling. A service call found the inspector had neglected to plug it in at outdoor junction box after inspecting it."
mrs. spitzberg S.
potomac, maryland
"The technician who came was not knowledgeable about the issue and indeed really didn't know hot water heaters. He came up with possibilities for the issues with my very new hot water heater that were very improbable."
aderiye A.
germantown, maryland
"I scheduled online which was very easy and the technician was great but he was not informed of my time slot and came much later."
craig O.
silver spring, maryland
"The service technicians were thorough, spent considerable time and confirmed and corrected a problem."
andre M.
potomac, maryland
mrs. hoffman H.
potomac, maryland
justin L.
silver spring, maryland
"The technician was on time and he gave me a feedback about what he did."
ms. hamilton H.
greenbelt, maryland
"Pedro and a trainee arrived within the timeframe, efficiently checked out the unit in the attic and the outside unit, and explained everything they did."
david S.
arlington, virginia
sujai S.
bethesda, maryland
mr j. morad M.
washington, district of columbia
"Arrived promptly and repaired the heater, explained issue clearly - all at a reasonable price."
andrea B.
rockville, maryland
billy W.
silver spring, maryland
"Tech was on time, he called 20 minute ahead of time to let me know he was on the way. Very courtesy and professional."
robert S.
ashton, maryland
"We have always beem 100% satisfied with the service we have received from them"
emmett W.
rockville, maryland
"Came on time, knowledgeable, respectful of property"
robert G.
north bethesda, maryland
"Tech arrived on time, was neat and efficient in performing work, and observed appropriate health rules."
nola C.
brookeville, maryland
"Carlton did a great job explaining what the problem was and pushed hard to get the necessary part to repair our furnace so we'd have heat. He was careful to put on shoe covers each he entered our house and was very courteous to us."
dr. a. spott S.
potomac, maryland
charles O.
washington, district of columbia
"Josue is very knowledgeable about our complicated HVAC. We request him to do our visits, which makes a big difference."
rajindra S.
potomac, maryland
"Techs were very friendly"
ms. christopher C.
kensington, maryland
"We had a service call for a leaking tankless water heater that Parker Pearce installed years ago.. The service technician opened the cover, didn't seem familiar with the unit, and the sales person who accompanied him was quick to price the cost of a replacement unit at $6,000. I was surprised at the price. I asked how much of the $6,000 was for the new heater itself. He said he couldn't provide that information but it was usually about 2/3 of the cost, meaning $4,000 in this case. After they left I did some research and found that a comparable replacement unit costs (retail) around $1,200. That means I would be charged $4,800 for the labor to swap out one heater for another. I find that outrageous, as was Parker Pearce's inability to tell me how much a replacement heater would cost. I contacted another company that has expertise in tankless heaters that informed me (1) up until recently, the leaking could have been resolved by the replacement of a part (which Parker Pearce did not seem aware of given their unfamiliarity with the unit) but that the part recently became unavailable; and (2) the installation of a comparable heater would cost $3,400 and take a couple of hours. I am left to conclude that either Parker Pearce had no understanding of what the true cost would be and just make up the $6,000 number, or is simply truly to wildly overcharge it's customers. We had our A/C and heating installed by Parker Pearce and have had maintenance contracts with you for many years. I'm currently considering never doing business with you again and writing up my experience for Washington Checkbook, BBB, etc. I've never done so for a company before, but I feel this is truly egregious."
mr frace F.
olney, maryland
"Pedro is excellent. Very professional and friendly."
aleksey T.
gaithersburg, maryland
mr sarino S.
kensington, maryland
"arrived in a timely manner,. polite, wore masks and foot coverings, answered all questions"
ava K.
chevy chase, maryland
"Chris was great"
harold M.
potomac, maryland
kanter K.
bethesda, maryland
mr berman B.
rockville, maryland
"techs polite and thorough"
mr o hooker H.
silver spring, maryland
"Polite and respectful of ones property"
alison F.
derwood, maryland
mrs evans E.
bethesda, maryland
"The only reason I did not give a 10 is that the technician arrived after the scheduled window of time. Parker Pearce did call me to tell me the technician would be delayed due to an appointment before mine. I appreciated the call."
ruth P.
silver spring, maryland
"Greg was on time, explained things to me, and even replaced a couple of AC parts right then and there."
john M.
derwood, maryland
"Very pleased with the professionalism of you tech reps"
sandy C.
silver spring, maryland
"Longtime customer and service has been great. Technicians are always polite and respectful."
aileen K.
germantown, maryland
mr stinehelfer S.
olney, maryland
"Chuck is great, but it has taken three visists to fix our problem!"
mr platt P.
silver spring, maryland
"very professional"
rebecca A.
potomac, maryland
"came on time; gave some advice, checked things out - easy and simple process"
mr h. cohen C.
rockville, maryland
"The technicians came when they said they would come, they checked our HVAC before the AC season and they answered my questions."
mr. reichenbach R.
bethesda, maryland
"They did a complete review of both Furnace/AC units and provided feedback"
rick H.
brookville, maryland
"Technician was friendly and quickly performed the service."
illich D.
germantown, maryland
william S.
gaithersburg, maryland
"They were very communicative and friendly and complete their installation sooner than they anticipated."
osagie A.
north potomac, maryland
"The sales guy was too focused on selling us the water heater. We were beginning to doubt the veracity of his recommendation because we were not sure if it was based on the need to sell."
aleksey G.
germantown, maryland
linda A.
laurel, maryland
"ALWAYS GOOD TO SEE GREG. HE IS HONEST AND A VERY GREAT TECH."
rob F.
bethesda, maryland
mr lobel L.
derwood, maryland
"The technician was very friendly and competent. Also punctual."
susan D.
washington, district of columbia
mr. kopp K.
bethesda, maryland
"Knew his job"
mrs middlebrook M.
kensington, maryland
"Arrived early in the two hour window of time. Was thorough in his inspections of both heating and air coming systems"
ms fox F.
chevy chase, maryland
"technician was very courteous and explained the results carefully"
ms anne cooling C.
chevy chase, maryland
"He thoroughly examined the two pieces of equipment the required his attention."
david W.
rockville, maryland
"Very polite technician"
steve H.
germantown, maryland
leonade J.
washington, district of columbia
"Greg has serviced my home before. I prefer to work with someone who has been here before and knows the set up."
donald K.
alexandria, virginia
"Because everything went better than expected"
mrs. hoffman H.
potomac, maryland
carla E.
chevy chase, maryland
donna S.
rockville, maryland
erhan K.
rockville, maryland
mr herf H.
silver spring, maryland
"Timely arrival. Competent. Had the needed part. Noticed that filter on furnace/AC unit needed to be changed and showed me how to do it and how often to do it. Wore a mask and followed social distance rules."
tasha W.
upper marlboro, maryland
mr mille M.
gaithersburg, maryland
francisco E.
gaithersburg, maryland
"Greg, was very professional and courtesy. Took the time to make sure everything was running smoothly and optimal."
ms d. brett B.
washington, district of columbia
"The problem is not Greg; the problem is the Lennox heat pump you sold me for $15,000. that has been nothing but trouble. The defrost mechanism is worthless; the motor froze and shook violently this winter and Greg had to replace it. He tried to sell me a cover for $1,000. but I feel that Parker Pierce is responsible for selling me inferior equipment."
robert R.
kensington, maryland
"The problems were identified and fixed."
mrs miller M.
olney, maryland
sergey A.
potomac, maryland
"Everything was professional! Sorry, I forgot name of technician."
mrs lawrence L.
potomac, maryland
"Fast efficient and friendly. Hope unit works as well as service"
ms hibbert H.
washington, district of columbia
"Chris took a good amount of time diagnosing the issue and coming up with an answer. He was great!"
mary P.
bethesda, maryland
"Mine was a complicated series of problems. Pedro, Josh, and Tom along with the phone people were concerned, kind, and responsible. I was responded to after-hours right away. They took time to return until the problem was figured out and fixed. Everyone was a person not impersonal--kindness and respect are HUGE to me. Each person explained in detail and clearly what they were doing and what had gone wrong. Each person had expertise, knowledge, and patience. Josh and Pedro responded to my text messages and answered my extra questions even when one question was after hours. To the two of them it seemed as if this was a profession and a career for them, not a "job" to be over and done with. I am very grateful to them."
mr norris N.
silver spring, maryland
john M.
derwood, maryland
"Mr Flores was very efficient and Covid careful. He explained what he was doing and why. Extremely satisfied with the service"
richard M.
potomac, maryland
"Equipment installed correctly, but they made two holes in the wall. They said they would not repair. worker did not wear mask. heating AC work has been good in the past so I was disappointed."
dwayla T.
germantown, maryland
"It took 3 technicians and 5 visits to get it right. 6 days on emergency heat is going to destroy my budget, but I am very happy with the results. And will use you again."
jessica S.
frederick, maryland
"Was waiting on for tech to show up between 10-12, but I had to call find out what happened and sent other tech to take over. This tech did about 10 minutes maintenance check up and didnt have air filters I requested for. Same air filter since 7 months. My mother asked him about it and he said have one in closet (that was old one that not good for allergy and catching dust) was disappointed with this."
henry R.
washington, district of columbia
"Chuck quickly diagnosed the issue and provided a clear and easy to understand explanation of what the problem was."
thomas K.
silver spring, maryland
"Excellent work performed by the expert"
steven B.
rockville, maryland
"Pedro arrived on schedule, quickly diagnosed problem with banging noise, doubled to make sur the noise was gone, found he needed to add a register to the air intake, solved the problem. He completed the Preventive Maintenance as well and replaced a failing capacitor for the blower motor. He was polite., efficient and basically a model service technician. He is welcome here anytime."
john B.
potomac, maryland
"Quality tech with lots of experience, open to questions and honest and forthcoming with advice. Thorough service!"
cheryl M.
rockville, maryland
"My technician was fantastic. He got there early and patiently waited for me to arrive. He was very courteous, informative and did an overall excellent job. Wish more companies had such great technicians."
stan D.
rockville, maryland
ms. hamilton H.
greenbelt, maryland
"Pedro was professional and patient answering my questions. I was surprised when he stated that I would owe $66.00 because when I scheduled the appointment I specifically asked if there would be a charge and she said no because I had the annual contract."
dinaker B.
glenmont, maryland
"He did a good job and explained what need to be done in future"
magdalene F.
rockville, maryland
"Very satisfied. Appointment was for routine maintenance of furnace. Greg was polite and professional."
maria C.
silver spring, maryland
"Technician was good about explaining what he was fixing and why, etc. He was very thorough."
mr fisher F.
potomac, maryland
"On time and efficient."
mr michelsen M.
silver spring, maryland
"You miss quoted me and xharged me 66 dollars that the office receptionist said was no charge"
miranda K.
potomac, maryland
"Pedro was very professional and confirmed what we suspected regarding our humidifier part that needed replacing."
jordan R.
potomac, maryland
robert H.
gaithersburg, maryland
"Your man spent the time he was here trying to sell me a new furnace and finally he told me it would cost 850.00 to repair what was wrong. I took the inducer out and found that the inducer wheel was damaged. I spent 38.75 for a new wheel and the furnace is now working fine."
mr. hogan H.
washington, district of columbia
"Efficient timely service"
joseph F.
capitol heights, maryland
"Technicians were on time and fully equipped to handle the job at hand."
mr thomas T.
rockville, maryland
"He was knowledgeable, efficient, and explained everything in terms that we could understand. I hope he returns on future maintenance."
mr. kopp K.
bethesda, maryland
"The technician seemed quite nice, but his advice to stick to a single temperature seemed bizarre. Also, like other Parker Pearce technicians, when they do not write down instructions for me to follow, I forget much of what they are telling me. I would appreciate someone calling me."
william B.
montgomery village, maryland
"Greg answered our call at a very tough time: we had no heat and there were freezing temps outside, as well as stormy weather. He promised to get back to us as soon as he could obtain the needed part. We were very anxious as the house was so cold. By the morning we received word that Greg would be back to us between 10-2 that very day. We so appreciated that we had the feeling that he would not let us down. His service was complete and thorough, although our furnace space was tight and hard to negotiate. His attitude was friendly and caring. We were impressed!"
ms anne cooling C.
chevy chase, maryland
"He came on time, he did the job without any fuss, and he answered two questions I had about the furnace."
adrianne S.
landover, maryland
barbara F.
kensington, maryland
ms sreedhar S.
washington, district of columbia
"Josh was efficient, knowledgable"
alison F.
derwood, maryland
ralph F.
mt airy, maryland
"They determined that my problems were mostly "operator error" very quickly and gave advice on maintenance."
mary S.
rockville, maryland
"He quickly found the problem and replaced the broken part and now the humidifier is working properly."
maria M.
rockville, maryland
mrs hernandez H.
silver spring, maryland
ms durrani D.
silver spring, maryland
"I was able to get a same day appointment on a very icy and cold day. Thank you!"
isac A.
potomac, maryland
"were very good!"
mike a.
clarksburg, maryland
"good customers relationship; however, couldn't help me with my shower heater which is producing enough heat. He just told me to find a plumber by myself.. IN order to continue working with you I request for a plumber to check my shower heating system for me. . Thanks."
richard S.
hyattsville, maryland
peter O.
rockville, maryland
"Very personable and respectful of Covid protocols"
mr dobson D.
rockville, maryland
mr altemus A.
gaithersburg, maryland
"Pretty much on time and very efficient"
marsa S.
hyatsville, maryland
"I had no heat, was promised & the day before another company came out told me they needed to order the parts as soon as it comes in they would complete the work. Next day I was told the parts are on order & schedule to come in on Monday, that would be 4 days later in the middle of winter. The whole weekend without heat. Could not except that hearing from the company.. Call you guys & everything came together. I LOVE YOU GUYS!!!!!!"
mrs. randolph R.
bethesda, maryland
logan P.
rockville, maryland
"Very easy to work with, knowledgeable, professional"
mr. bower B.
olney, maryland
"He was attentive to our questions, and worked hard to answet"
margot A.
washington, district of columbia
"Came in 10 minutes; very helpful and easy to discuss issue with, and quickly resolved issue, checking carefully"
natalya B.
gaithersburg, maryland
rosa williams W.
rockville, maryland
craig E.
gaithersburg, maryland
thomas W.
lanham, maryland
shonin A.
mt rainier, maryland
"Everyone was very responsive and helpful"
jane B.
silver spring, maryland
"It took over a year for a technician to come out and fix our water heater installation that failed inspection."
mrs russo R.
bethesda, maryland
"Your staff knew the right thing to do to restore heat and they did it."
ben B.
gaithersburg, maryland
"2 great guys, explained everything"
ms hibbert H.
washington, district of columbia
"Chris was great! He diagnosed the problem, fixed it and helped us know what to try if it happens again."
martha T.
district of colombia, district of columbia
general & mrs W.
germantown, maryland
"Mr. Joselino Ramirez is prompt, friendly, knowledgeable, and professional."
eugene O.
damascus, maryland
"On time, quick friendly service, answered all our questions."
ms. brown B.
arlington, virginia
carlton R.
washington, district of columbia
sushanta C.
rockville, maryland
"Did not check properly. Spent less than 10 minutes altogether to check the system."
barry G.
silver spring, maryland
"Carlton did a great job. He called to let me know when he was going to arrive, and then arrived at that time. He serviced both our systems, answered any question that I had, and went out of his way to take care of a couple of things that I had asked about."
mr. kopp K.
bethesda, maryland
"Came on time and fixed the problem."
lee C.
washington, district of columbia
"So professional, quick service, extraordinary service people from appointments to on site people. High quality."
william E.
washington, district of columbia
"Good diagnostic and good repair by excellent technicians. Parker Pearce sent me quickly technicians who came in time. Parker and Pearce could have call me back to tell me they have the part necessary for the repair. That could have accelerated the process."
robert S.
ashton, maryland
"The tech was very helpful and thorough in his explanation of our issues"
sally S.
washington, district of columbia
"Professionalism on the part of the person I spoke with to arrange the additional service as well as on the part of the technician!"
ms. tognetti T.
gaithersburg, maryland
"seemed careful, thorough, and ready to answer questions"
mr l morad M.
washington, district of columbia
"Arrived on schedule, performed maintenance as required, explained equipment condition clearly to me, work masks, friendly."
mr widrick W.
rockville, maryland
"Very professional , clean and very aware of the health issues we all are dealing with"
martha T.
district of colombia, maryland
david S.
silver spring, maryland
"Pleasant and professional and quick!"
robert M.
olney, maryland
"Prompt, knowledgeable and efficient."
mr fairchild F.
bethesda, maryland
"Tech was on time, knowledgeable and courteous."
mr. kotzalas K.
rockville, maryland
"Service was fast and a 5-star rating."
jef/vicki M.
bethesda, maryland
"Every time a technician visits they ask about filters. When we entered the lease agreement youll never have to deal with filters again- we will take care of that So Im waiting to see if filters are actually delivered because we should change them ourselves according to the tech. Also oh your thermostat clock will reset automatically no it doesnt."
craig M.
adamstown, maryland
glen G.
chevy chase, maryland
linda P.
gaithersburg, maryland
mr nally N.
potomac, maryland
"The technician was very friendly"
urban B.
washington, district of columbia
mr swatland S.
bethesda, maryland
"Fixed the issue quickly"
ms. smith S.
falls church, virginia
winifred W.
silver spring, maryland
"The 2 installer were excellent. They respected my property as well and went over the complete system that was installed"
frederick V.
laurel, maryland
"All I had done was air filters dropped off."
barbara K.
olney, maryland
perry G.
silver spring, maryland
"Do NOT ever send this technician to my house again. Call me about him, and also question the second technician who was also present during his last visit."
dr. richard E.
bethesda, maryland
"He did good."
howard C.
germantown, maryland
"Tech arrived in the timeframe, was professional & courteous. He wore his mask the entire time and covered his boots with shoe covers."
mamie T.
beltsville, maryland
gene R.
rockville, maryland
"Carl was very helpful and even read the water meter for us."
james G.
montgomery village, maryland
ms durrani D.
silver spring, maryland
"Charles/Chuck is super knowledgeable and helpful."
james seal S.
bethesda, maryland
"on time, courteous, explained the problem and his proposed fix."
ms moravec M.
bethesda, maryland
mr mille M.
gaithersburg, maryland
"courteous and helpful"
mr eckenrode E.
burtonsville, maryland
micheal C.
damascus, maryland
"Your Techs. go above and beyond the call of duty. I want to Thank Chuck and another fella that came out to my house."
mr. caraballo C.
gaithersburg, maryland
mr eisler E.
washington, district of columbia
"Quick, competent service, excellent technician"
margaret B.
bethesda, maryland
"Friendly knowledgable service person. Provided me with clear information listened to my description and solved the problem"
bridget B.
takoma park, maryland
shelby H.
rockville, maryland
"they came when supposed to.set up my machine for winter and programmed iy my desired temperatures 24/7"
robert R.
silver spring, maryland
maria G.
rockville, maryland
"He was very helpful, and gave me a lot of information...."