Parker Pearce Service Experts Reviews

"Efficient, timely and pleasant"

"Very informative"

"Technician was knowledgeable. Asked for service and was treated to a hard sell to purchase a new system. Also did not ask for water heater evaluation but was treated to a hard sell to replace."

"James came back to do the electrical work after he gave me the estimate. He did a great job!"

"All of my experiences were efficient, helpful, and left me completely satisfied."

"No reason"

"You were unable to provide a proper detailed quote for the work"

"The Parker Pearce rep was not able to make the thermostat work remotely via my iphone."

"I was impressed with Jakes professionalism regarding plumbing matters. I am very happy to finally have those two faucets fixed!"

"Mostly, the person who came to help was knowledgeable, efficient, eager to help, and answered my questions."

"James, your electrician, was polite, on time and gave me an estimate for work I need done, right on the spot!"

"Have had great success using this company"

"Prompt, friendly and competent service."

"good knowledge of products"

"Your technicians are very professional and knowledgeable"

"Noah and his companion Segio were outstanding! They were very knowledgeable and helpful, plus courteous and cordial. We really appreciated and enjoyed them. I especially appreciated their patience with all my questions since I'm on a learning care. Overall we are grateful for their help and enjoyed their visit."

"I have previously given Parker Pearce top ratings. Due to my recent poor scheduling experience, I am unable to repeat those top ratings. I tried several times shortly after Christmas to call Parker Pearce to schedule an appointment and was unable to get through after waiting for over 40 minutes on hold via phone each time. I left a message and no call back. I proceeded to schedule an appointment online but received no confirmation from Parker Pearce. I called Parker Pearce again and finally got through to a representative who was able to confirm a date & time for a plumbing service on 12/30/22. On the date and time of confirmed appointment, someone from Parker Pearch called and indicated that you did not have anyone available to provide service on that date which resulted in a rescheduled date/time to 1/3/23. I seldom complain but Parker Pearce needs to recognize the impact/inconvenience to customers when they miss confirmed customer appointments. In my case, this was 2 days I had to take off from work to accomodate the rescheduled appointment not to mention the inconveniences caused by not being able to use my kitchen sink with 2 dozen guests arriving at my house on New Year's eve. I signed up with Parker Pearce's service membership under the advertising you would offer priority service to members. The saving grace was your service technician, John, who arrived on time for the rescheduled appointment and provided excellent service."

"The service you provide seem reasonable in cost compared to other companies."

"VERY SATIFIED..."

"Technician was prompt, polite, and technically proficient."

"Robert was outstanding. He was knowledgeable, cordial, professional, proactive, appropriately friendly, and most of all, patient with all my questions! We appreciate his apparent honesty and his sensible suggestions. You have a real gem in this service person."

"Excellent service provided!"

"Service person gave great tips when he came to the house. The adjustment to the humidifier has made a great difference"

"You came and fixed the problem close to the new years holiday."

"Robert was great. Came to my house within 2 hours of calling, and provided excellent service to get my water back up and runnign after freezing and bursting over the holidays. Robert even went the extra mile and called a HVAC technician to get some tips to get my furnace back up and running so I could have heat over the weekend. Robert was extremely professional and trustworthy."

"I'm very pleased with one exception but that technician is no longer with you. Some times I hesitate to recommend because I don't want to blame me if theyre not equally happy."

"Poor after sales customer service"

"very good service"

"Because of the way you didn't respond back to us after your first visit my wife was not very pleased. She felt there should have been at least a reply after two days. I didn't and still don't know the name of the first serviceman you sent us."

"Technician was on time, respectful and helpful in explaining the work he was doing."

"Technician was very professional and helpful"

"Considerate and professional service men and technicians"

"I called for a closed loop water inspection and within a week we had results..this company just replaced the company we have been working with for all our plumbing needs!"

"I seem to always get good service technician"

"got fast service, excellent technician. My only complaint is that I had to try several phone numbers before getting through to the scheduling service. Once I got to them then things went well."

"Excellent service on Christmas Eve. I am most appreciative"

"It took too many hours to get technical assistance and support to solve the problem with our AC unit . The system is not friendly to get heat in an emergency ( cold weather) due to power outage"

"Aaron was exceptionally knowledgeable, skilled & polite"

"Aaron was efficient and considerate. We have one new born baby and Aaron went out of his way to take our ticket even though he must have been very tired and it was late at night. He was able to get our heat working that same night! Thank you so much, Aaron!"

"Always responsive, get the job done."

"Response to my request for service was prompt. Carlton is always polite and professional. He gets the job done."

"Service on time, professional, answered all questions, courteous."

"Good quality but have had scheduling problems."

"He came in and fixed the issue, with no fuss and no muss."

"Your Service Technicians are always polite and professional."

"We have been customers for years and have always found the service to be supreme, timely and always available with just a telephone request.."

"Friendly, Knowledgeable and on time."

"Rapid efficient courteous service. Knowledgeable technician"

"Did not show up in the assigned time window, but quickly resolved the problem when they did show up."

"Came in correct time, followed safety precautions, Worked without disturbances, explained clearly what is necessary to change, what not, Satisfied with his work."

"Ronald was wonderful. On time and explained everything."

"Because of the great service, excellent customer service, knowledgeable and respectful technicians."

"Technician was highly knowledgeable, explained things clearly and offered helpful advice."

"First appt was rescheduled on day of appt and 30 min after the appt window started - this has happened before. Didnt send quote as promised. You keep calling me to schedule maintenance even though you already did that weeks ago."

"Usually I like the service Parker Pearce provides, but I didnt like the way John went about his inspection. He provided very little feedback, seemed to try to quickly run through it, and really didnt seem to do a thorough inspection. Conversely, Jake came by later in the day to fix an issue I had pointed out to John earlier, and he took a very thorough look at it before assessing it and describing the problem to me. Jake talked me through his thought process and the pluses and minuses of different approaches. Once I chose an approach based on this discussion, Jake fixed the problem efficiently and cleanly. I would always want Jake to service me, but would definitely prefer not to have John back."

"employees like Pedro are excellent"

"Very good"

"great"

"Rafael is a Super Competent HVAC Technician!!"

"Prompt response to stuck thermostat"

"I have had good experiences with this company for many years"

"Raphael did a great job of keeping me informed every step of the way. He was on time and seemingly very thorough. Highly recommend using him."

"Professional courteous on time"

"Good service"

"Always satisfied with service and relationship to your employees."

"Efficient technicians, very knowledgeable and professional. Pedro Flores is top 10 on all counts."

"Always pleased with your service and easy way to do business with"

"Very communicative throughout the entire process."

"James was on time, polite, helpful and fixed our problem quickly."

"Excellent service, very nice people"

"William and Wade were outstanding and helpful. Very knowledgeable"

"Great techs and customer service all around. BUT Im still waiting for an email quote for this water heater replacement."

"Always available for service, excellent technicians, easy scheduling (phone call is my preference)"

"The techs always provide professional service."

"The service is very good; not sure many of my acquaintances would look for recommendations on this sort of service."

"So far, I am content w/ your service."

"My service technician, Aaron, is excellent. I always request him to work on my equipment."

"Easy to get appointments and the technicians are efficient and on time."

"I've always had a good experience with Parke Pearce, and this was no exception. I also value the all-inclusive purhase-service program ("Service Advantage"?)."

"while each tech has been great; it has required mutliple visits to actually address the issue."

"reliable and efficient"

"Stephen Epperson reached out after I posted on facebook. Another company tried to gouge us. He recommended the advantage plan and I upgraded to tankless and a softer per his recommendations. He reached out to DC office. As I am NOT EVEN IN HIS REGION. Service was fast\, on time, and they took care of my home! your team is top shelf and I will be using them when I do my heat pumps."

"Helpful, knowledgeable, informative technician. Answered all my questions and explained processes."

"Prompt service, competent work"

"Jake was polite, knowledgeable, and efficient. He communicated well and got the job done."

"We've been a satisfied customer for over 30 years. There is no finer recommendation than that!"

"Very unresponsive and disorganized!!"

"Excellent, quick service"

"The quality of the techs. Kamin and Ignacio were great. They arrived on time, they did beautiful work, explained everything clearly, took the time to do everything right. They cleaned up afterwards, made sure I was satisfied with everything, etc."

"Good service. Pay close attention to details."

"Effective maintenance and discover of potenti9al plumbing/gas line problems, arrive as scheduled, professional technicians."

"He doing exactly what needed to be done"

"Technician was very professional and knowledgeable"

"The service is always very courteous and the person from your company answers all my questions."

"Good service"

"Consistent quality service"

"Very professional, very responsive"

"Arrived at time scheduled, was polite and informative, provided information on future actions I need to take."

"Marcio, the technician, was professional, courteous and was very efficient in doing the tune up."

"Charles is excellent, always does great job."

"Professional service Knowledgeable technicians Easy to book appointment On time arrival"

"I like PP but loved my former service, which PP took over."

"I was disappointed this time. The tech suggested that the main furnace was hazardous, could catch fire or leak carbon monoxide, and as a result he turned both the gas and power source to it off, on a cold day. He then called a salesman to the house to tell me about new furnace options. Two days later I managed to get another licensed HVAC person to look at it for a second opinion, and he assured me that there were safety switches that would cut it off automatically if that were to happen and he saw no danger at all. So we were able to restore heat to the main part of the house. It seems as though Parker Pearce has more interest in selling new expensive equipment than in simply servicing our equipment."

"Excellent service."

"on time, pleasant guys, looked at everything"

"Service was perfect"

"The technician was very friendly and knowledgeable."

"Very professional service. Explained everything."

"Good service personnel, good explanation of what I get under our membership, and have had no complaints about the service itself."

"Technician was not as technically knowledgeable of the tankless water system as anticipated. HVAC services are great."

"Excellent service engineer."

"Always professional, no hard sells, great service."

"Immediately after your technician advised I needed a new furnace, your expert came to the house and you delivered my new furnace within a day!"

"Expert furnace and air conditioning service. Sabastian,my service technician, was very proficient and professional. He explained everything he did clearly and procisely."

"I've had in the past a lot of issues with scheduling and renewing my maintenance contract. The techs in general are very good, but the record keeping side is not very good."

"Tech was on time, courteous, friendly, knowledgeable, and did an awesome job explaining everything."

"Robert, plumber, did excellent work."

"Always on time."

"Very knowledgeable. Called us to confirm arrival"

"So far very pleased with Parker Pearce service and reasonable prices."

"Prompt and courteous."

"Competent and punctual."

"Friendly, professional, honest."

"Very expensive to be told Leak wasnt coming from our place. But from neighbor. We use Parker Pearce a lot and part of the advantage program. Seemed very expensive for less than an hour."

"Every interaction with you has been satisfying!"

"Good service"

"Vernon is very professional and explained everything clearly"

"Efficient knowledgeable service. But expensive."

"Good, professional service and work done in timely manner, but estimates highly inaccurate. Lot of add on that led to double bill. Was informed after the work was completed. Not happy with that."

"Quick service."

"Price Gauging customers. You tried to price gauge me except it didn't work. Blower motor replacement cost: $1800 as quoted by Parker Pierce. REAL blower motor replacement cost: $1,000. I will NEVER hire you to repair anything in my home. The only reason I keep you on the payroll is because I'm interested in you coming out twice a year to check on my furnace. THATS IT. You're lucky I even hire you for that. Price gauging customers that don't know any better and are pressured by having no heat in the winter is a real great way to make money isn't it?"

"Both techs were extremely polite and answered all my questions (and I had many), explained what they were doing and offered tips on things to watch for, I.e. leaking water heater, etc. I was very impressed. They are a great asset to your company, wish there were more like them!!"

"We have been using Parker Pearce Service Experts since we bought this house in 1999. Parker Pearce has provide very good service, several times under difficult circumstances."

"Friendly, efficient, patient, respectful"

"The service did not happen smoothly. Jake didn't have the part on his truck. 45 minutes later, he returns with a part that turns out to be defective. Had to run out and get another part. Total time for job took much longer than necessary. I asked for a discount on the job and was refused. And now, I have a leak at one of the main water shut-off valves. Not sure he waited around long enough since he had been on the job for over 3 hours."

"Technicians have always been on time and scheduling an appointment has always been timely and convenient."

"Competent, polite repairman."

"This was our first appointment with Parker Pearce. The technician was courteous and professional. This was a yearly maintenance inspection, so cannot comment on any repairs at this time."

"Came here quickly, friendly, expert knowledge"

"The service technicians were knowledgeable and professional."

"Serviceman came out the same afternoon to solve the problem of a red light indicator on the furnace"

"I am still having problems with my blow heat. It is not warm"

"Have been with your company for over 40 years."

"I am very happy with the service!"

"Our technician was very knowledgable and thorough. And a very pleasant person, too."

"Great service very nice technician"

"Fast, Efficient Service"

"Complete satisfaction with services provided."

"Sebastian was superb!"

"Good service and knowledge provided by techs. Communication and confirmation calls inefficient."

"on time very professional"

"Very nice employees who explain what they are doing"

"Totally reliable. Excellent technicians."

"Noah, Kamin and Ignacio and Tim are very professional. Noah came by to check our old furnace, Tim measured the old furnace to replace it and also noted that our old water heater was in its last legs. Ignacio and Kamin worked to install the new furnace and water heater. They left the place immaculate after replacing the furnace and the water heater. Thank you all for a job well done!"

"The workmen are excellent but it doesnt seem that the addition of a second zone is going to help cool my upstairs in the summer."

"Easy to book appointment. Tech was very courteous and did an excellent job explaining everything ."

"Sales rep gave clear explanations of options, patiently answered questions, worked with us to schedule service. Service technicians arrived during the scheduled window, behaved professionally and courteously, and neatly installed a working system."

"Pedro is the best! He is intelligent, polite, and comfortable to have in my home."

"Prompt, courteous and efficient service."

"Great Service Person. Handled all issues and was extremely knowledgeable."

"It'a a good service I've used for years."

"excellent service; knowledgeable technician"

"does everything right from receptionist to new sales person Joshua telephone cell to $15 per month to tech Marcio"

"Sebastian was excellent"

"Service has been excellent"

"Great service and reasonable prices."

"Service has always been quick and good."

"Good job"

"Technician was very knowledgeable and on time"

"William Corbin was a very professional sales representative and answered all my questions. He worked with me on pricing and was not a "high pressure" salesman. The 2 technicians who installed my equipment, Ignacio and Kamin, were excellent. Very respectful of the premises, courteous and professional. And very nice very nice people to boot."

"Price Gauging. $1k repair quoted at $1600. Not nice."

"Quick and efficient service."

"I had consultants come 2 days that week. Only complaint is that the first date the person was running more than 2 hrs late and I had to reschedule. I had to call PP to see where the consultant was. There was no call from PP"

"I have almost always had good service over more than 15 years with PP."

"Very good installation and service."

"The time for arrival was noon to 2 pm. At 2 pm the technician called and says hed be arriving at 3 pm. Unacceptable!"

"I ALL WAYS HAVE CALL YOU ALL WHEN ITS TIME FOR A CHECKUP. I NOW NEED MORE AIR FILTERS. PLEASE SEND SOME."

"When my water heater started leaking I was able to get an appointment quickly and I was very happy with the service."

"Weve used Parker Pearce for years and we trust the technicians they hire to service our equipment."

"Very reliable service"

"They were timely, friendly, truthful"

"I have used them 10 years or more"

"Good communication, patient, excellent clarificacion."

"They did their job"

"Professionalism and efficient"

"When I call the office they are so nice and the technicians are very helpful and takes the time to answer any questions I may have."

"Noah was great. But he was suppose to be at my home between 12 and 2. He called me at 2 and said he wouldnt be there until 3. Not his fault since he doesnt schedule himself. But 3 pm is not between 10 and 2.,I was forced to cancel another appointment. Not acceptable!"

"We have had a terrible time for over a week trying to get an issue fixed resulting from the installation of a new AC unit in August. The communication among your staff seems non-existent"

"Excelente service."

"Professional and provided answers to all questions I had"

"Good reliable service"

"Great customer service and trusted technicians"

"We've been a long time customer and have always appreciated your excellent service."

"the technician stayed in touch with me by phone until arrival...was runnning late. Very polite, showed me evertkything with what he was doing"

"excellent service"

"prompt pleasant service"

"PROMPT AND EFFICIENT SERVICE"

"The service men have reliably maintained my HVAC System for yeats"

"You have been a reliable company that has provided fast and reasonable services throughout our years as customers and you offer several different options for services and products"

"Technician very helpful. Cleaned very dirty outside unit."

"Parker Pearce techs are very professional, friendly, and knowledgeable."

"responsive. friendly technicians. company keeps working on a problem until they fix it. The armor plus program was amazing; I wish they still did it."

"I did not receive the service. I called for an Estimate, and they charged me $700. I called two times for an answer and I'm still waiting."

"knows there stuff"

"good service"

"Excelente service."

"Plummer was very polite and took the time to explain the details of the issue."

"Reliable, professional and thorough."

"Reminders of appointments, technician calling before arriving, Mask and boot covers worn, thorough inspection of unit."

"We have always been very happy with the service we receive from you"

"Service tech who visited recently was excellent--explained everything he was doing and the current state of my HVAC system. During our sping visit, a salesman accompanied (and overwhelmed) the tech and gave me a heavy, misleading sales pitch--a real turn-off. Other customers also complained of this in Washington Consumer Checkbook"

"Fast response and the service people are polite and helpful"

"The technician arrived on time, did a thorough HVAC CHECK, replaced filters, explained his findings, provided a written report, and acted with great professionalism."

"Technician was very professional and efficient."

"You never waste my time."

"Everything is always good and friendly"

"The technician was 4 hours late for the appointment AND went to the wrong house and was there for almost an hour. We had to call multiple times to check his status and if we hadn't called when we did, he would have never realized he was in the wrong location. We have been a customer for many years and this same technician was at our home less than 2 months ago. This is incredibly unacceptable and what is worse is that I recommended Parker Pearce in my neighborhood list serv. I do not feel comfortable making this recommendation again if your technicians fail to check the address when they make a service call."

"Even more now that Parker Pearce has expanded its offerings of services."

"Easy to get an appointment, friendly techs, good service"

"He was on-time, courteous and thorough checking all the components of my system ."

"They are reliable and know what they are doing."

"Service has always been professional and reliable. I feel valued as a customer."

"Over the years, there have been some disappointments. Recently, PP seems to be making an effort to be more responsive, effective, inspire more confidence in service and answers to my questions."

"The work is polite and fast, and any questions are explained in an easy-to-understand manner, so I am very relieved every time."

"The technician was very knowledgeable and explained everything."

"Everything went w ell and Service Expert was competent and kept me informed at every opportunity."

"Easy appts; good technicians"

"He did a very good job, was amiable and friendly."

"I have consistently gotten good service from ParkerPearce. Techniciens are knowledgeable."

"Pleasant and professional service"

"Technician was very helpful"

"excellent customer service. Gentleman (Ronald) who came on 9/30 was fantastic."