Parker Pearce Service Experts Reviews

"Never had a problem with your service."

"Good services"

"Ive always been happy with the service I have received."

"Technician - professional and knowledgeable"

"Very knowledgeable technician."

"Technician was informative, professional and efficient"

"Confusion about the inspection- not resolved"

"Prompt professional service"

"the technician Chang was courteous, informative, and most important--performed a complete and excellent diagnostic of the machine-"

"Svc. Rep. Explained everything, showed me what had been completed but made recommendations prior."

"Good work"

"Always good, timely and courteous service. Technicians are knowledgeable."

"Confidence in our technician."

"The technician was nice."

"Thanks for allowing me the opportunity provide feedback. I was charged $82 to have your technician come out and push a reset button. I am thankful that he didn't charge me the trip charge as well. And, of course, I understand the need to pay for the technician to spend his time here. However, the day before a technician actually said that he might need to through the breaker. If there are simple things like that that can be suggested at the time of scheduling the visit, that would be helpful for the homeowner. Not all homeowners would know where the reset button is (I know now!), but maybe a few minutes and a suggestion might help avoid this. Your technicians are wonderful -- nothing at all against them!"

"Excellent service"

"Quick and professional response"

"Always on time (or even early!) Professional and friendly"

"Reliable Service."

"The tech was prompt, very courteous. He explained what he was going to do and went right to work."

"Very professional and thorough with their analysis of our HVAC system. Explained everything for understanding."

"Excellent service by technician"

"Excellent technician who anwered all my questions"

"Quick response, professional service."

"Very reliable service reasonable price"

"Good knowledgable service, reasonable prices."

"Always reliable & service reps professional"

"Professional and polite service"

"The technician arrived on time. Friendly, knowledgeable, explained the problems he discovered, etc."

"I like the company and have used them for over 25 years."

"Great service"

"Tech was helpful and courteous"

"Great service."

"efficient service, pleasant operatives."

"Excellent service and support. Technicians are helpful and explain everything."

"They were available on short notice, thorough in our conversation over options and cost, completed the job efficiently, and did a good job"

"Thoroughness of technician."

"Good and reliable service"

"Well prepared technicians, careful and thorough."

"PPSE is good & reliable. Enough said!"

"Sale and installation of my furnace and AC was fine, but I have doubts about the competency of the technician that did the fall service tune up"

"Kamin and Jason were great. Everything works perfectly."

"Reliable . Came on time. Clean work. Competent . Responded quickly to my questions and my worries ."

"Service is excellent"

"The technician I had this time was very good. I had issues in the past. It was also amazing how quick he was able to get here."

"Very Dependable, always on time for your appointment. Easy to do business with."

"you can make appointments but you haven't kept them!"

"Kept me informed about the situation, courteous, professional, friendly, made sure my issues were addressed."

"Great service."

"Pearce sent a group of technicians to check my broken down ac which was deemed un réparable. They told me that I had to pay $195.00 which would be refunded to me if I had them replace the air conditioner. I accepted that. The replacement was done for $5000.00 . I called twice Pearce to have the refund done. I got a procastinating reply in both cases. I want my $195,00 bacor else I will file a complaint with the better business bureau."

"The technician was knowledgeable, polite and prompt."

"Good service"

"He explained what he checked for."

"Parker Pearce is the best"

"They sent a technician with a camera that did a thorough inspection of the ducts and remedied the initial misunderstanding at no cost."

"Professional, courteous, timely onsite and in phone support"

"The team were very informative and explained what they did and informed me of preventive maintenance I need for my system."

"Easy online form, prompt service, pleasant knowledgeable service call"

"Great company, service, techs and product."

"The company continually provides timely service and great preventative maintenance for our unit. We appreciate their knowledge and insight into the services they provide"

"Thorough service, knowledgeable people including the guy who explained potential air filter add on"

"The technical knowledge and communications skills of your sales people and technicians who come out is superb. But scheduling and rescheduling is hard. I prepped for a service call today had given a salesperson a credit card payment last week in person and scheduled it then but no one showed up, and when I called, the appointment didnt even show in the system. I was told the duct cleaning equipment is out of service and that its unclear when it will be back in service?!"

"Very friendly and efficient."

"Third times the charm! Jake and Marquise easily fixed the faucet problem that eluded the others. If I have any further plumbing problems, please send Jake! Thx"

"I very much liked Sebastian, the technician who serviced my hvac. However, I had to ask if Parker Pearce was not supposed to provide me with clean filters. He said he would ask his office to send me some....but I have heard nothing yet. He also got me worried about an issue with the hot water heater but when a specialist came out he said there was nothing to worry about."

"We love the a/c system they suggested,the install and maintenance has been very nice ,no issues."

"They came over, couldnt figure out whats the problem, charged me $181 and gave me appointment to return in a week with a camera. They never showed up and when I called they denied knowledge of the appointment and said they would check on that and call me back. I never heard back."

"Timely, reliable, skilled work."

"They are reliable, professional and take care of my equipment in a timely manner."

"I never recommend."

"Professional, followed COVID protocol, on time."

"Jake and Marquise solved the problem!"

"The principal technician was extremely professional....he knew what he was doing and was very polite."

"The technician was very profesional and found and solved the Freon leaking issue"

"He identified the problem, explain the cause and fixed the problem in a timely manner"

"Greg was great"

"The technician very polite and knowledgeable. His name is Carlton."

"Very superficial maintenance inspection!"

"We've been with Parker Pearce for over 30 years, and your service and response has always been incredible!"

"Mr. Greg the AC technician was very professional !"

"He did his job well. Very professional"

"Great service but pretty expensive"

"From the time I called until the time the experts got here and finished the job, what a wonderful experience. Very very helpful!!!! I've already recommended both Chuck and Momar from your company!!!!"

"Great service, but felt the price for the amount of work was a little high."

"Your service man was very cordial, explaining each step of the process as he worked to find the fault that caused my A/C to stop working. He had a very difficult task but he was able to get the system up and operational again. He said he had 30 years of experience in this business, and it showed!"

"VERY timely. And he explained the problem which turned out to be a simple solution."

"He was punctual and professional."

"Technician very knowledgeable & skilled at figuring out the problem & then fixing it."

"Parts are over charged. A capacitor that 10$ is sold for 315$. A relay that 5 is sold for 210. I feel majorly ripped off"

"The tech thoroughly checked out my outdoor compressor, as requested. I was happy that he did not try to pressure me to but anything else at my appt. Tk. you..A New customer to your service plan n related service. Si far - good service."

"I have used Parker Pearce for years and almost always been happy with their service. However, recently I was told that my a/c unit was in bad shape and should be replaced. I got a second opinion that disagreed with this. I am not sure I can trust Parker Pearce any longer."

"Very prompt and courteous professional competent service."

"Parker Pearce has always been very reliable for all the years I have been using your services."

"Felt like salespeople doing a total snow job, they said several things I knew to be false or misleading; tried to up sell unnecessary equipment; estimate almost twice as high as other firms"

"Good responses and action from operator to service people"

"service person was very knowledgeable and did a great job."

"Did not fix the leak simply said buy a new unit !!"

"Company is too big. I dont like dealing with an intake center that is located in Texas and not locally."

"Professional & knowledgable"

"Fast service, fixed the problem."

"Same day service along with great service for customer who had Parker Pearce Service install the A/C long ago."

"Scheduling was fast and service was great"

"Knowledge & professionalism"

"Good sewrvice"

"The part ordered was the wrong one. Over 10 days later, correct part has not arrived. There has been no communication from PP as to when part is expected."

"I have always had a positive experience with PPSE, from interacting with the office to interacting with the technicians onsite."

"One of the few companies that one can reach a human being on the phone AND get service!"

"Came within the scheduled time frame. Were very professional. Answered all of my questions. Very speedy."

"I have used the service of your company for approximately 15 years and I have found them to be reliable and fair in pricing."

"Professional"

"got timely response to my problem, and after shipping delays, part arrived and AC was fixed."

"Prompt, courteous, clean and skilled service."

"This was an incredibly horrible experience because for the past four days my house has become hotter and hotter and for reasons I don't understand it's still not fixed nor explained."

"The equipment is high quality but also expensive. Not comfortable recommending expensive services"

"Your team works to assure that a tec is sent to a location in a timely manner and they are professional in their interaction with the customer."

"Service always on time."

"Excellent service."

"Quick, professional service. Told me of options for possible future upgrade without being pushy. Gave me the best price possible for our fix"

"Professional support."

"I had an emergency and listened to the sales person and technician provide their assessment. Based on that I went ahead and made a big purchase. At this time, we are no better than we were in term of the HVAC system from our 20-year equipment. Actually our new equipment which we were told was more efficient and much better than what we currently have is proving to not meet our expectations. No follow-up from anyone! No one came back for inspection on how the installation was completed! Very disappointed with our major equipment purchase and installation!"

"The professionalism of the technicians was outstanding."

"It did not seem like the service was as thorough as previous ones."

"I've been a customer for years and always had a good experience."

"Submitting a service request online was easy and I got my first choice of service appointments. Those servicing my air handler were polite and informative."

"The technician explained what he was doing."

"The price was a little high for me."

"Aaron was great and solved my problem. He was outstanding and explained everything to me."

"Chuck was outstanding"

"Quick and easy on this check up"

"Repair cost a bit moderate"

"Very responsive to service call, prompt, professional staff"

"Aaron was terrific and solved our problem. He is a keeper!"

"Good service, timely support when needed."

"Trust is a concern"

"Pete was personable as well as competent. He sincerely cared about solving the problem."

"Thorough, honest technicians,"

"Disappointed that I have been paying for a membership for a year and AC had gone out the day before my first tune up visit. Got charged $165 for the tech to look at my unit and say that it needed to be replaced. Gave me a quote on a new system and I got three more quotes for comparable systems which were several thousand less than the one from Parker Pearce. Will be cancelling my membership and not returning."

"Courteous, knowledgeable, friendly."

"n 20 mins), were respectful of my home by laying down cloth to protect my floors, installed the unit indoors and the one outdoors efficiently, cleaned up afterwards, and helped me with the Honeywell programmable thermostat. Jacob was knowledgeable when addressing my questions. Jacob has almost two decades of experience and is a valuable employee. I would have given a "10" if Parker Pearce provided masks even though the mask mandate is over. Jacob had brought his own mask. I had to provide a KN95 one to Bryce who couldn't find his. This is a MUST DO (providing free masks) for an HVAC company b/c these installers are in the home for 7-8 hours for units that cost in the five figures! Please start this now. They are given booties to cover their shoes which I really appreciated. They should be given masks to wear when installing units."

"The technician who performed the maintenance check, Noah, was knowledgeable, professional, courteous and kind."

"Quick, efficient service"

"Tech was very professional and got the system fixed."

"Honest thorough work."

"Very capable and reliable"

"Great service."

"The service itself was fine. However getting the appointment was problematic. First you made an appointment for a day that turned out to be a holiday and had to reschedule. Then you rescheduled the 2nd appointment because there was a high demand for urgent repairs. You then tried to reschedule my 3rd appointment but I refused. I am not impressed."

"Technicians were respectful and kind"

"Y'all are incapable of following up with customers. Every single time a technician has told me someone will contact me about an issue, I have to reach out to y'all for an update, and it feels like nothing happens until I do."

"Always consistent and professional service."

"My customer experience with technician "Keith" was superb. He arrived with an associate, explained in detail the process of the services to completed, started and completed services, left the work area clean and finished in a timely fashion."

"Good service, reasonable prices, qualified technicians."

"Always room for improvement"

"Experts at what they do reliable fast and perfect"

"Wasnt pleased with the level of detail and service provided. Felt like I was being sold equipment instead of maintaining what I already own"

"After being a loyal customer for over 30 years the quality service is just OK . I am still waiting for the duct cleaning that I paid in Dec. 2021 . The technician was OK but the company did not respect the day and time of the 1 st visit"

"All good as usual. - I do need a paper receipt for legal/tax reasons though - I cannot print the email receipt due to a broken printer. I called and was told I would be mailed a receipt. Please and thank you for that."

"Have had your company for years."

"Very professional and knowledgeable."

"There is no way to actually evaluate services received."

"Employees are always pleasant and courteous."

"long standing satisfaction"

"Service technician was extremely courteous and efficient, very professional."

"Very professional"

"Service and quality good. Price is higher than competitors."

"service provider was prompt, patient, and helpful."

"responsive, efficient service"

"Good service technician. Personable, good at explaining things."

"Parker Pearce takes good care of my HVAC equipment."

"Professional, on time"

"The system installed broke down in less than 2 years, and parts are not available for repair."

"Ronald, service guy, did a great job!"

"This is the 2nd time in 2 yrs. I was scheduled for maintenance, sent a confirmation email, and when no one showed called and said it was really for a different time. Very poor customer service! Hard to give a rating when the tech was excellent but management is terrible."

"Did not come when they said they would twice! Tried to rip me off with new unit."

"Your technicians have always provided timely, friendly and efficient service."

"Good, professional service, fair prices"

"Easy to schedule, quick appointment and good price."

"I provided a rather low rating because the new air conditioner was installed defectively and when turned on caused extensive water damage to the room below."

"Excellent technician, well qualified and responsive. Zero support in logistics"

"Carlos was simply amazing. Extremely friendly, he explained everything really well, he was very patient and meticulously investigated the problem until he found with the source was. Really a gem."

"The tech service was first rate. PP phone reservation service sucks. They sent me a sales person. I clearly stated I needed a service person for an AC issue. For some reason the phone person kept talking about sales. So she sent me a sales person."

"JUST TALK AND I HAVE TO PAY THE FEE $82.0"

"In response to our previous survey response, we received a call follow-up (voicemail while at work). However, we could not get ahold of the rep who left the voicemail and those we spoke to had no idea of why we were calling). We have no ability to get a hold of an actual person that can influence our negative experience. Tonight (31 May), we are laying in our house sweating because our brand new system (15,000$ total) has failed three separate times and were waiting on a part for a common / standard system - and we get a different receptionist and service expert every time. We will not use parker Pearce / service experts again or recommend them to anyone. I will be traveling for work for the next week and my wife, sarah, will be the primary point of contact (787-692-2665). Please direct all calls to her as I will not have phone access."

"Answer questions kindly. Service on time. ."

"It is the best service I received in 43 years"

"Good response ..on time"

"llo, On Tuesday, April 19th, we had a new AC / Furnace Unit and Water Heater installed. We had multiple issues within the first week. The install Crew was supposed to arrive between 8-10 on April 19 and arrived at 10:35. As the crew was completing the install and preparing to leave at about 7:15 PM, they sounded like they were troubleshooting a wiring issue, but let us know that they were complete shortly after. After the crew left, at approximately 9 PM, the heat was NOT working (Furnace not turning on at all). We called the Parker Pearce service number and were contacted by the on-call tech about 30 mins later, who spent 20 minutes trying to talk through the problem over the phone. He then arrived to our house at about midnight and identified a low-voltage fuse / short issue in the unit that he said was likely caused / not addressed by the installation crew. On 24 APR, the heat stop stopped working again. Another on call tech came that evening and identified that the initial wiring job was causing the recurring short and he fixed it. On 21 May, the first time we turned on the AC in warm weather, it did not cool the house. The thermostat was consistently set at 66-68 but the temperature was 73-75. We double checked the vents / filters / etc and the issue was not resolved. On 22 May, after the issue continued, we called the Parker Pearce service number at 645pm. At 1030 pm, the tech call to inform us that they would not be able to come until the following day due to high volume. The initial installation and subsequent services (2 + 1 pending), all as results of the poor initial installation, have been a significant inconvenience and do not reflect the quality of service that we were led to expect by the salesperson. Our brand new units have been more trouble than our previous 15 year old units. We are not at all satisfied. We attempted to reschedule several times on Monday, 23 MAY and Tuesday, 24 MAY. Dealing with the Service Experts call line was terrible and we had to demand that someone finally come out on Tuesday night to identify that our drip pain was broken on our brand new unit. Carlos, as service tech, was great, but it has been almost a week and our unit still isnt fixed. Overall, this service experience has been terrible. As soon as the warranty is done and our current maintenance plan is over, we will be looking elsewhere. We paid 15,000 for brand new units and believed that Parker Pearce was a local, reliable business. Instead, we have had at least 3 separate issues with our units and had spent days playing phone tag with service experts."

"Dependable , professional and on time."

"THE TECHNICIAN WAS VERY THOROUGH."

"While the people I talked to about scheduling were polite and professional, I was wrongly promised service at an earlier time than when I actually received it. Also, while a technician did come over, there wasn't much they could do without roof access to the outdoor unit. I feel that I should've been told before I scheduled so I could've made sure my condo leasing and maintenance staff could've helped with outdoor access during business hours and a better diagnosis could've been made. I also wasn't updated on a time frame and had to call to confirm."

"1) 24-7 availability. 2) The Armour Plus plan 3) The service and quality of caring commitment to fixing problem. I had a year of a new AC/furnace system glitching. Matt, Greg and Carlton dedicated themselves to figuring this out. They honored my ArmourPlus membership without complaint. For me it's the people, the trustworthiness, and the relationship."

"Technician arrived within the stated time slot, called 1/2 beforehand, and explained what he was doing and why for each step he took."

"Josh was very helpful, thorough and informative"

"Greg and Ronald both did a great job, they were respectful and very professional!"

"I have already mentioned this to my neighbors, they all will need new units in the upcoming years."

"every technician you have sent has been top notch"

"You always provide great service, but the primary reason for my "10" rating is due to your technicians. Our technician, Ronald, was polite, professional, engaging, and knowledgeable. He is a great example of someone providing excellent customer service."

"I believe technician was not honest as far as condition of my unit. He stated it was in bad condition and there was a leak that would cost at least $1500 to find. Had a second opinion from another company who said my unit was in good condition. No leak. Also noticed that technician disconnected a part of the unit to possibly have me think there was another issue and needing to call back. They were polite, nothing against your company, but wont be doing business with you again. Thanks. Jeff"

"Courteous, professional, knowledgeable and friendly!"

"Parker Pearce has always been reasonably priced with knowledgeable technicians."

"I've always had good experiences with the company and the work they do."

"They installed my whole system about 25 yrs. It was my first purchase and has worked well for the most part. Rheem compressor went out 6 wks before warranty expired."

"received confirmation and then notification that the tech was running a bit late. Very thorough service."

"Tech was knowledgeable, helpful. Kept in touch when arrival was delayed."

"Did a Full check."

"Excellent maintenance. Aaron, the tech was great (#202), highly experienced."

"Selling, then Installing and servicing a wireless thermostat to remote A/C rooftop unit: Thermostat setup & customization manufacturer to installer instructions should be available to me the end customer, in addition to your company."

"Staff and incredibly professional and consistently do great work in a timely manner. They hire nice people."

"Technician was great, but this was on call service and no one was able to give me any information about when he might arrive. Afterwards, no one followed up with me to let me know about next steps. I have found this lack of communication to be common with Parker Pearce Service Experts, and it is the main reason that I would not recommend y'all to others."

"Ronald was very professional, friendly, and knowledgeable."

"service was both timely and comprehensive"

"Greg does a careful job and doesn't try to sell me things."

"Chuck is always thorough and honest about his checking on the systems."

"Very pleased with service. Window was 8-10 am. I would prefer closer to 8 am"

"Technician was great."

"professional good communication"

"Pedro is a very skilled Technician- Reliable and with good listening skills."

"Tech did a great job"

"Pedro is simply excellent."

"The installers answered my questions and were very courteous."

"Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."

"Charles did an excellent job tuning up the furnace and replacing the humidifier panel. I made a call to the office and Osmar Flores did a great job taking care of changing our direct debit program"

"The techs always know what they are doing and they are friendly and respectful."

"On time, efficient, explained what he did"

"Very thorough and professional"

"Excellent Service, Greg is an extremely knowledgeable individual and provided quality service. Within time window and very neat. He also suggested an addition to my AC which will extend it's life. I have been with PP for 30 years because of the quality service. I have depended on Greg in the last several years to provide top service."

"The tech conducted safety checks that immediately identified the problem."

"My technicians were amazing at explaining everything. They were caring about our family needs and knowledgeable in their recommendations."

"The technicians were very professional. The problem I have is with the write up. I needed a service check up to give to my HOA. What I received is a listed of suggestions with cost with/without membership. I did not ask for a sales call. I asked for a service call"

"HOT WATER TANK IS DENTED IT DOES NOT LOOK LIKE THE CHIMNEY CAP WAS INSTALLED CORRECTLY"

"We thought he was the best service tech so far. Knowledgeable and knew everything about our system."

"Nothing to do with the tech, but I still do not have resolution on the issue. No estimate of cost and when it can be repaired. Problem may be with Lenox, but their product failed after less than 6 years. Inferior product and now I pay the price."

"They clearly explained the problems w my Fujitsu mini split."

"Called ahead, showed up on time, answered all of my questions and checked out my unit. Both technicians were very personable and professional."

"They were very informative and easy to ask questions"

"The technician was very knowledgeable and courteous."

"Ronald was very knowledgeable and courteous."