Parker Pearce Service Experts Heating & Air Conditioning Reviews

"Showed and explained what he was doing and why."

"He checked the unit, provided some feedback and was very polite."

"Promptness of service. They were scheduled to be at my house between 8 and 10 am and they were there at 8 am sharp! Two nice and courteous young men"

"Job got done properly. But way too expensive"

"Good professional service."

"Quick service. Diagnosed problem quickly and had the furnace running within 1/2 an hour."

"I was not called before the visit"

"Clean, quiet, efficient"

"Efficient, professional and good explanation of our H vac system and potential issues in the future."

"i WAS PROMISED 8:15 TO 10:00. HE ARRIVED AT 10:30. SOME WAS TRAFFIC, NOT HIS FAULT, BUT SOME WAS B/C THERE WAS A REGULAR MEETING THAT THE PERSON WHO MADE THE APPT WITH ME DID NOT FIGURE INTO THE ARRIVAL TIME. I MAKE MY LIVING BY SELLING MY TIME, AND I DID NOT APPRECIATE WHAT SHOULD BE A FIXABLE PROBLEM DELAYING THE VISIT."

"Chris did his job efficiently."

"Technician was very knowledgeable, and thorough."

"Friendly and efficient"

"Chris did a great job explained everything"

"The tech seemed to do excellent work, but the company doesnt provide background info! Ive been waiting a month for a filter replacement which he would have had on his truck had he had the information. Hopefully! Pd for filter, BTW."

"Very thorough and honest Did a good job"

"Friendly, competent, and respectful service"

"Everyone from Technician to Sales Consultant to Installer provided professional technical information and service."

"The service tech was fantastic. Knew what he was doing. I felt comfortable and had the upmost confidence in him."

"Good service"

"Great service"

"Did great troubleshooting. Explained what was happening. Fixed problem. Also it turns out that the care with which he wrote ticket later met the criteria of having my Ecobee thermostat replaced under warranty. (Neither of us had this in mind)"

"Sergio was polite and thorough and explained what he saw in a way that was easy to understand."

"Both technicians treated me and my home with respect. I was informed about all procedures regarding taking out of the old hot water heater and installing the new one. They went above and beyond."

"Always happy with your company"

"On time, friendly, courteous, answered questions"

"Punctuality, competence, courtesy."

"Anthony went beyond the call of duty. He was courteous and professional. He was knowlegeable. He took his time and explained the importance of certain maintenance needs."

"Technician showed up on time, did a thorough inspection and provided a detailed report..."

"Charles appeared punctually and dedicated a good amount of time attempting to identify the issue. Though we did not resolve the source of the issue, he clearly explained my options should we encounter it again."

"Excellent tech! Bet knowledgeable and courteous"

"Just was competent and informative and efficient"

"You always do a great job!"

"Greg gave thorough and professional service."

"Pedro was thorough in looking at my issue and explained findings to me."

"Hi Young man seemed knowleadge and was quite pleasant."

"Your technician did a very good job"

"It was too late in the night he came and did a great job:"

"Josue was the "on call" technician who came within the estimated time given. He was polite, answered questions and fixed the problem. He also mentioned the Advantage Plan as an option since my unit was approaching 10 years old."

"He as extremely polite"

"The service consultant and master technician were very knowledgeable, courteous and professional. I was very impressed with the overall operation."

"Pedro was polite and informative"

"Called to provide us with an ETA; professional and explained the problem; was able to complete the repair in the same day"

"Honest about furnace"

"He was helpful and courteous."

"Sergio was very professional, explained every thing well."

"Very professional and helpful. Explained the problem in terms I could understand."

"Very efficient, explained the situation and fixed it quickly."

"VERY SATISFIED"

"They all were great, but they're costing me money."

"Technician was 20 min. earlier than appointment time. Although we have not had problems, inspection did not appear as thorough as in previous visits. Perhaps it was as thorough as necessary. Technician did not give his name on arrival (I had to ask him for it) and did not offer a Customer Receipt when he was ready to leave. I had to ask him for it."

"It was a Sunday and he showed up and was very helpful."

"very professional, seems knowledgeable"

"the tech gave me a lot of info to help me make decisions about service required"

"Technician was highly skilled, completely accommodating and professional as well as thorough. You guys are the best!"

"I called a different place. They told me they would be out. After 3:00, they called back and said they weren't coming. We didn't have heat. I called Parker Pearce and Chuck came out that evening and worked until the problem was solved. Even John, the supervisor came to help. We were impressed with their promptness, courtesy and professionalism. We HIGHLY recommend them."

"On time, very polite, professional, and did a great job."

"Technician was courteous and professional."

"Tay, was very helpful and professional. He explained the problem and what it would take to resolve it. Complete the task because I have heat again."

"Professional in all he did. Excellent attitude."

"The rep came within the appointed time."

"Came out twice the day I called to get my heat working."

"Came in time window, knew their job, quick installation, and explained the new setup in language I understood."

"Anthony was on time, was very knowledgeable, and solved the problem."

"Pedro took a look at our system and checked it extensively, addressing all of my concerns and questions . He'd been at out house before so he also knew the system."

"$169 yearly fee is on the high side compared to other companies."

"Technician was knowledgeable and arrived on time."

"I thought he did a good job. Also, he informed me that Parker-Pearce had installed the wrong humidifier model on my system originally (in April of 2015). Why they installed the wrong type is beyond me. Moreover, I don't understand why no other Parker-Pearce technician ever informed me of that (during a check-up of my system); perhaps none of them even noticed it (but then I question their competence). I'm not at all happy about this situation, but Pedro at least discovered it and informed me of it."

"The technician came right on time, and was friendly, polite, and professional. I liked that he offered to take away the used air filter, since the trash pickup had just occurred."

"Tay is apparently competent and polite, and came within the 2-hour window, not at the very end of it."

"Very thourough, very polite, answered my questions, very efficient"

"The technician did a great job however as a result of turning on and turning off and repressurizing the hot water heater another pipe started to leak and Parker Pearce was unable to send another technician out with the expertise to stop the leak as a result I had to hire a plumber to correct the problem after paying Parker Pearce to put the new valve in."

"Responded within 40 mins. Tech was knowledgeable of the issue."

"The technician arrived within the service window, was courteous and efficient, and provided additional information about the odor reduction air filter we use."

"Josh is terrific! He went over the findings with me."

"Service person polite , answered all my questions"

"Arrived at scheduled time; professional; courteous"

"Prompt, courteous, efficient"

"Well informed technician. Clearly communicated the "health" of the systems"

"The two of the young men worked well together and were respectful of my home by putting on the boots as they entered. They were clean with the vacuum of dust and dirt that had to be removed from the registered and cleaned up afterward."

"Technician was very prompt, knowledgeable and courteous."

"The technician said amps are high. My system is only 10 years old. Is one supposed to do something about this? up to now, my bills have been quite reasonable."

"During regular scheduled maintenance Sergio is very polite and engaging. He does a VERY good job inspecting our Oil Furnace, and clearly is an expert at what he does."

"Chris was very friendly, efficient, and competent. Could'nt have been better!"

"Found problems and solved them"

"Professionl, courteous, respectful of my time"

"Chuck was very professional, checked out the equipment, and didn't try to see anything."

"Sergio has serviced our HVAC prior to this call and is an extremely knowledgeable, efficient and courteous technician in addition to maintenance on the system, he re-set our thermostat to be more effective for our particular home situation. Excellent work!"

"he does know what he is doing"

"Polite and professional. Thorough"

"Parker Pearce has always given outstanding service. We have used the company for more than 10 years. That should tell you something."

"Team was dedicated and very knowledgeable. The installation just took longer than expected. Still awaiting competion."

"Technician was pleasant, professional, helpful. Spotted problem with condensate drainage and corrected."

"Josue(?) was extremely polite and efficient"

"Friendly thorough and polite"

"Although my system began working shortly after his arrival, the technician continued troubleshooting to see if he could identify why it hadnt been heating."

"Anthony was very thorough and explained everything well. He was courteous and respectful of my home."

"Courteous, professional The furnace seemed to be functioning well before, and still is, so I have no way to evaluate if servicing was good or not."

"The technician who came was courteous, experienced, efficient and clearly explained the problem and the solution"

"Hvac system in small closet was not turned back on thus thermostat was not on until I fixed it. water detector in small closet was upside down.. Water detector in large closet went off as soon as tech left, but no water leak???"

"Very thorough and professional"

"From the time I called until Gregg, the Technician showed, I received nothing but professional, friendly, courteous service an advise. Note: My answer to arrived within time frame was ranked low only because Gregg did not arrive on time but due to no fault of his own. There was a bad accident that he had been caught up in. However, the consultants from the company, kept me abreast of why he would be late. They called me several times before he arrived. For that I am grateful!!"

"On time and did a good job."

"did a great job"

"Arrived on time and fixed my problem promptly. Very informative as to what was done and very pleasant to work with."

"Sergio was good polite and a answered any question I had."

"Sergio was on time, super friendly and he provided valuable information about our units, in addition he gave helpful advice about our water heater and humidifier."

"Pedro was professional, friendly and helpful. I will request his service again."

"Helpful and timely Technician."

"Did well."

"Polite knowlegible friendly"

"Edwin was thorough and took the replaced furnace filter with him for disposal. The prior service tech left the replaced filter in the furnace room. Edwin of the half dozen techs who have provided service was the only tech to help me get the thermostat programming to work. I would like my future service to be solely provided by Edwin going forward"

"Excellent service, excellent tech!"

"Sergio took extra time to help me identify where a bad odor was coming from after turning on my heat for the first time this season. Turns out the coils needed to be cleaned. He educated me about dirty sock syndrome which I had never of before. Very thankful."

"The Tech Charles was very informative about the maintenance work he performed, and why it's important. Obviously one of your best Tech's on staff. Explained all work in detail, answered all questions. Thanks Charles"

"Two weeks ago the technician said I had mold and the UV lights needed to be replaced. He was right about the mold but never checked to turn on the lights. They were fine. Yesterday's techs removed the mold but didn't clean the carpets where they had been working. Left screws behind."

"self evident"

"Pedro was on time, polite, respectful and professional"

"He answered my questions to my satisfaction"

"On time polite and thoughtful service"

"....because the experience was satisfactory."

"I find Devontay always extremely thorough, professional, pleasant and accomodating. When I know he's coming I know everything will be fine."

"Very professional worker. Explained what he was doing and why it needed to be done."

"Service man was competent, answered questions, made reasonable suggestions for future."

"Edwin was very polite, professional and thorough."

"Seemed competent and knowledgeable. Patiently asked if I had any questions and answered any I had."

"Shortly after the technician came, another guy came to "help" him, which has not happened on any previous twice yearly service checks.I suspect he came to help make the case that I should buy a new system, which I am not interested in doing. When I made that clear early in the visit, both reps focused on the condition of my system and what to expect. Both of them were friendly, polite, and knowledgeable."

"More salesman than technician"

"Helpful and efficient service. Answered my questions in a forthright manner."

"One issue of note: I was scheduled for service at my house between 10-12 and then my nearby rental property from 12-2. I called in the morning to get an idea of approximately where I was on the list, so I could plan. The person taking my call said she did not have that information, but assured me the tech would call about half an hour before his arrival, He did not call, just appeared (in good time). This wasn't really an issue since I was home, but I was lucky that I heard his knock. He said he hadn't been instructed to call me, and that normally the office calls the customer. This happened during the spring visit as well."

"Chuck seemed to know what he was doing and explained things as he performed the furnace maintenance."

"On time arrival, friendly but professional tech who obviously knows his job."

"Pedro was very professional, friendly and comprehensive, and competent."

"Thorough service, professional expertise, helpful advice"

"Pedro was right on time & was sweet & efficient."

"showed up on this, explained what he did and what needed to be done."

"You have always given us great service !! I"

"Technician arrived on time, was thorough and efficient."

"Charles was very thorough and provided pointers on optimal times to replace filters and other info."

"Trent was professional and efficient. After the servicing he provided a concise summary of what he found."

"This only applies to when the technician came back the last time. The technician didnt appear for the original appointment time."

"Prompt and thorough service"

"Jim Finch was very knowledgeable and personable."

"knew a lot about furnace and did excellent work."

"Technician arrived during scheduled window. Sergio was very polite, professional and informative."

"We continually receive exceptional service when the guys service our HVAC units or water heater replacements. - S Turner Property Manager"

"His knowledge of our system and he did excellent explanations of a potential problem"

"Tay knew what to do to stop the leak from the humidifier on the furnace."

"The only reservation I had was that I had to press Charles to get him to overnight the part we needed to get one of the furnaces going."

"Edwin was very professional."

"The technician was courteous and professional."

"They are proficient, efficient and reliable."

"Tech was on time, thorough, and answered questions completely."

"Called to let me know when coming and explained my current situation regarding my HVAC systems"

"Sergio was polite and efficient"

"When I booked the appointment, I requested that the technician bring two (2) Aprilaire 4000 filters. That did not happen, and the tech had to leave, get them, and come back and install them. This made the service appointment last for two (2) hours total."

"Was very thorough"

"The only off note was the tech arrived slightly later than expected."

"He.came on time, was polite and got right to work he answered all my questions as this was my first service call. He explained about possible unit replacement costs and coupon."

"John provided excellent service and spent time answering my questions"

"For a change, Parker Pearce sent out the technician I requested. It is nice to have someone who has serviced the equipment in my home previously and is familiar with the HVAC system I have."

"Technician arrived on schedule after calling me to alert me to his arrival time. He was professional, careful, courteous, and finished his work in a timely manner. He also alerted me to potential problems with our 11 year old water heater."

"He explained his ratings on our furnace and how the age of the furnace affect the ratings. Also indicated our equipment should be good for at least 3 or 4 more hears. Gave us info on the furnace filters - never knew there s a rating number on t;hem. Charles is a highly qualified technician and worked very steadily and neatly."

"Technician was punctual, courteous and did a thorough job"

"Josh seemed thorough and inquisitive."

"Updated me on what he was doing."

"Pedro was here on Thursday and worked very hard and could not get the furnance to do what it should. He talked to people in your office and finally cleaned up and left the furnace working and had me sign and said they would be back tomorrow. Asked for a time and I suggested 10 am and he said he would put it in and left. Friday cane and I called your office at noon and they were not aware of the problem and would schedule a person asap. Let me know that a service man would be here 2 to 4 pm. Chris showed up and took over and I had found my paper work when the furnace was installed. He was a real expert and after checking the thermostat and making adjustments he was able to get the furnace to to do as it should and checking that it was okay completed the repair. I hope I get him back the next time I have service. I also think Pedro could return. Both are very nice and I would enjoy either one for service."

"Tay is very knowledgable and helpful. He answered any questions that I asked."

"On time, professional"

"One Advantage sales pitch is fine for initial visit, but don't need to be reminded on every visit..."

"Edwin was on time ,put on his shoe covers without being asked ,& he answered my questions & he was polite."

"Prompt and complete service"

"Provided useful tips"

"Excellent technician- explained everything in understandable terms and appeared to be very knowledgeable and experienced."

"The new heater was bought and installed by Parker Pierce. It has never worked. And still not working. The installation was poor and incorrect, and there have been many attempts to correct it, but successfully. Im disappointed and Irate."

"Very courteous & professional & thorough"

"Fast appointment, on-time arrival, friendly, competent service tech"

"Technician was early for the appointment, friendly and efficient, tested the house for carbon monoxide, and explain that I needed a new humidifier."

"Sergio was quick and thorough in doing our seasonal checkup"

"Sergio provides excellent service!"

"Very nice guy."

"Your expert was polite, thoughtful and informative."

"Extremely courteous, knowledgable and professional."

"He was knowledgeable and very courteous. He may have checked the humidifier but did not tell us."

"Came on time, courteous and helpful"

"The technician was really great - explained everything in a helpful way."

"John was knowledgeable and transparent about the process."

"Other than the normal service, Chuck attempted repeatedly to reset the WiFi connection on the thermostat, which has been offline for several years. The WiFi remains inactive, but we appreciated Chuck's repeated attempts."

"Gregory went over the results of his checking of the system--very thorough explanation. Made some recommendations, etc."

"John was very knowledgeable and not pushy. He told me what I needed to know about my HVAC system - including that is was entering end of life - but was not pushing me to buy a new system, etc."

"Polite and professional."

"On time, courteous service."

"Chuck was professional, explained everything, and did not rush to get finished."

"Chuck came in and efficiently converted our systems for the winter. He spotted a couple of issues in the oil furnace that needed addressing, scheduled a return to resolve the issues and came back on time to complete the work."

"as always the technician was very professional"

"John was very knowledgeable and extremely helpful. He took the time to explain the workings of the thermostat."

"Sergio fixed the problem and explained the process to me."

"Trent (Service Technician) arrived within the two hour window, and he was professional and knowledgeable in answering my questions."

"Very courteous and explained likely issues"

"Tecnician showed up on time and was very professonal"

"The tech was very courteous and thorough"

"Trent was very professional and informative"

"Tech showed up within scheduled time frame. Did a thourough inspection. Did explain problem he found and answered my questions."

"Very professional. Diligent workers. Explained everything they were doing. Answered all questions."

"They responded to my phone call very quickly and resolved the issue."

"on time and professional service provider"

"He was prompt, informative, helpful and, most importantly, very courteous."

"Very professional and competent."

"I do not want additional individuals coming to make a home evaluation to assess my water system, ac and heating. I will request one when I need one. Thank you."

"Technician rating a 10. Very professional. Appointment making process a 2: My appointment window was 4-6pm. I got a call at 3:45 telling me the tech was on his way & would be at my house 4pm. At 5:15 I called because no tech had arrived. I was told tech was on his way. Got call at 5:45 from someone asking me if I wanted a tech to come to my house today? (!!????). Teach arrived after 6pm. Parker Pearce needs to work out its scheduling system. I have had many issues scheduling appts."

"The technician was on time, efficient and took the time to answer my questions and even offer some suggestions re things I hadn't thought of."

"Timely, polite.answered all questions."

"Came quick and very friendly"

"Solved our problem quickly"

"The periodic evaluation of our HVAC System, performed yesterday by your technician was completely satisfactory."

"Greg always provides great customer service & answers any questions I have in a very professional & knowledgeable manner. He's the best."

"The technician explained things to me clearly and did a good review of my mechanicals. Very polite and offered information on the advantage program if I wanted to consider it in the future."

"Josh was very informative and answered questions and set different settibgs for fall/winter."

"Sergio was very thorough, polite, professional, courteous, respectful of our request to wear booties. We will definitely like to request him for our next service."

"Tech was very professionally. Excellent manners. Provide information for me to save money."

"Representative demonstrated excellence in the knowledge and care of the equipment in a professional and friendly manner."

"Top notch service."

"Charles was very thorough. Explained what he was doing, and why. Gave me confidence in his suggestions."

"Tech was on time, very polite and gave me helpful info."

"Pedro was friendly. Knowledgeable and did the a clean and informative job."

"Edwin was professional and efficient, and offered good explanations for what he was doing."

"Technician was informative,pleasant and timely."

"Pedro was customer oriented and knowledgeable"

"Everything seems fine."

"they were efficient, polite"

"The technicians were very professional, arrived on time and carefully reviewed the status of my unit, answered all of my questions. My system is very complicated and unusual, but they were familiar with the unit and knew how to properly service it."

"The original appointment, 10 AM till noon was not kept. Only after I called the office, did a serviceman arrive, about 1 PM."

"Chris did a very thorough inspection of all the equipment"

"Very professional and thorough"

"professionalism, helped us with a different problem, knowledgeable, personable, helpful, proactive"

"Because he came on time and did what he was supposed to do."

"Our AC which is 2 years old went out. You were very quick to respond with the initial request. However the technician said the issue was the circuit board and he couldnt repair that day. We called the company since the unit was under Warranty and they agreed to send a part out. We called back to your company to make sure you could install it when the part arrived and was told yes The part came in over the weekend and we called this morning to get someone out and was told that you couldnt do the work. Poor communication and customer service"

"Technician was very thorough and efficient. He seemed to know and understand my HVAC system and was able to explain when I had a question.. He also was personable and friendly"

"Because the technician, "Chuck", stayed here and went over everything. I watched him. He also answered my questions that I had for me and my neighbor. I found him to be extremely thorough and helpful. Thank you Chuck. I'm going to ask for Chuck from now on."

"Service expert professional friendly asked if problems"

"ver thorough"

"Pedro was professional and answered all my questions with honesty."

"excellent job, professional, efficient"

"He did superb work. No defects. Enough said"

"Greg was very friendly and professional"

"The technician was on time and performed the maintenance quickly."

"The AC was out. I called Friday evening and your technician came Saturday morning. The technician, Chris, was very pleasant and courteous and seemed to know what he was doing. He promptly fixed the problem (ants in the contractor) and made a recommendation to prevent a recurrence (hire an exterminator)."

"The technician is courteous and efficient, and arrived on time."

"Knowledgeable, thorough, on time technician."

"PPSE hasn't failed me yet!"

"Useful advice..friendly serviceman."

"This includes the initial call, the visit of Nabil Younes and the installation of my new system."

"Amazing tech and awesome service."

"Technicians were courteous and reassuring."

"The tech was very helpful."

"Technical was punctual, courteous- explained what he did and ask if I had questions several times"

"Professional techs, thorough system check and tune up."

"I have a suggestion to PP. For sustaining clients like us PP should keep a note of the make of the unit (AC and Heating) and the service technician should bring the filter to replace the old one. You may charge for the filter. While booking for the appointment clarify in advance for the price of the filter to avoid confusion later. This is an added service. Thanks."

"Time was taken to thoroughly check both systems."

"Same day estimate was really nice. I didnt received the quote though."

"we had a problem of an AC leaking through the master bedroom ceiling on a day with the heat index was close to 100. Y'all scheduled us and showed up the day we called - on a saturday. Can't beat that. And he did a great job getting us squared away."

"Anthony was very courteous, very efficient, and very knowledgeable. He answered all our questions, not only about our air conditioning unit -- which he came to check -- but about our water heater as well. He left us with a comprehensive list of "Better Solutions" that we might want to explore. We were extremely satisfied with his visit, and would be pleased if he should visit us again as a Service Expert technician. One further note in light of a question below: Anthony did not arrive within the promised timeframe, but we were informed by Service Experts by phone that he was running late because of earlier jobs. We did not hold that against him or Service Experts. Some jobs take longer than expected."

"I called around 5:30 p.m. Thursday evening and your technician came the next morning. Also, he quickly diagnosed and fixed the problem, for a modest charge."

"fast, efficient, on time, solved the problem"

"Excellent service and absolutely knew about the air conditioner"