Parker Pearce Service Experts Reviews

"The technicians did not re-tape my pipe nor did they put the wiring back on my dryer vent as it was when they arrived."

"Technician had mask and protective shoe gear, was friendly and polite"

"Daniel was great diagnosed and fixed the problem within 30 minutes. He was real professional, and friendly.. He also wore a mask. Excellent!"

"The technician was courteous, friendly, and seemed knowledgeable."

"he was very knowledgeable and got the job done in a timely manner."

"Pedro has come out many times and always done a wonderful job. He is very kind. We had to change the time for the job several times due to other contractors finishing a job. Your company was wonderful, and never upset every time we had to change the date and time. We are extremely happy with your services."

"on time and quickly diagnosed and fixed problem"

"They just did a great job."

"He was very professional and knowledgeable about his work. I had questions, and he had the answers. I thought he was a very thorough and diligent worker. I would have him as an employee of mine if I had a company."

"Very professional - had a recommendation - Capacitor installed on AA Cooling unit. Job done quickly and followed social distancing."

"We appreciated someone coming & fixing the problem with the air conditioner on a hot summer day before things became unbearable."

"Both were aware of the dangerous leaning unit and were able tofix it ."

"I had a tree fall on my house and I was a little rattled. The gentleman that came was so kind and friendly and professional. He made the appointment less stressful. Thank you for that."

"Pedro was very professional. He did not rush and explained everything to me."

"Pedro called in advance, was on time, and wore booties and a mask. He diagnosed my problem within minutes. he explained the problems to me as he identified them. and resolved the issue shortly thereafter. Perfection!"

"I'm at work and I cannot remember the names of the folks who helped me deal with my hot water heater. I can remember that each and everyone of them was professional, courteous and did a great job of handling my situation."

"The team was thorough and professional. When I had questions, they were respectful and knowledgeable. My wife and I were 100% impressed!"

"The Technician came on time (actually earlier than our window), and completed his check of our A/C quickly and efficiently."

"Josh was very pleasant and explained what was being done very clearly."

"technician was very knowledgable"

"Had initial issue that was resolved by speaking with Michelle."

"At this point, we have had many reinspects! Some people, unknown who but I am among them... "Why did they do that?" or that way? Why didn't someone come and ask about the situation. I have not heard much praise regarding techniques applied. There are some things will be changed back to common sense execution, such as use the sump pump to dispose of water rather than invent a new way to get rid of it. I know that you can do better, I have seen it over many years."

"He did everything he was supposed to do"

"Very professional, polite and fast. Although there was a smell after they left, we thought gas, called immediately and said it was not their problem, to call to the gas company!"

"Service was very good and very friendly, but he had to come twice because the filter he needed was not in his truck,"

"Technician was very thorough, and his interpersonal skills are very good."

"The plumber was very knowledgeable and courteous,"

"I had a terrible experience. Tried to call and get it remedied. Spoke to Supervisor John who said he would call me back that day or the next morning. It has been two days, haven't heard back. And now will proceed with disputing the charge with credit card, and posting appropriate reviews. We can disagree on something, but the lack of care to address and keep updated is what crossed line here."

"Attention to detail by Greg"

"There wasnt a lot to be done but before even looking at our furnace, which is the original and working fine, the technician asked what our plans were for the furnace. Its working. Made me have some skepticism."

"Well informed, talked through each step taken/recommended, followed up in a timely way, and achieved the result we sought."

"Pedro was prompt, called with notification that he would arrive at a specific time; was friendly, professional and completed his work with remarkable skills."

"The technician, whose name is Sergio, worked hard to locate the source of the problem affecting our air conditioning unit. When he found it -- a wiring problem -- he worked just as hard to correct it, and to make sure that his attempt at correction would actually work. Indeed it did."

"person performing work did not consult with owner often enough. He searched for a way to get rid of water overflow when a method was in place from the humidifier. He did search for other things and found new way to do when the owner could tell him where the white pipe hooked up for overflow went. It and all water surpluses went to the sump pump and the line to it is obvious. We have a lot of cute little things going out another way."

"Came out quickly & addressed the problem"

"VEry happy with Pedro, but he was not able to fix the problem as he needed a part. we are waiting to hear when he can return."

"The service person was nice and knowledgeable."

"We were told the installation would take 6 hours. It actually took 12 hours. The technicians were very nice, respectful, etc. but they had to work under poor conditions, in the heat for 12 hours. The day after the installation, we woke to a strong smell of gas. We immediately called Parker/Pearce and a technician came to the house to discover a valve had not been closed properly. This should never have happened and, luckily,l was found and repaired before it became a more serious problem."

"Josh showed excellent communication skills and fixed our problem quickly"

"Technician seemed very competent."

"very professional technician"

"He was knowledgeable about the task and provided enough information to enable us make an informed decision."

"I would mostly like to praise the service technician who came out for being personable, professional and straightforward. I am also grateful for the quick appointment time. We have had poor experiences with other HVAC companies but because of the ease of the experience with Parker Pearce I am very happy with it; I would gladly continue even if the costs are relatively higher (I'm not even going to bother to check) than other companies offer."

"While Sergio's service was fine, his renewal of our service contract has MASSIVE errors that need to be fixed!!!!!!!!!!!!!!"

"On time and quick diagnosis and fix of problem"

"pleasant, professional, arrived within time frame"

"Polite, excellent service. Left no mess at all."

"He was very kind, knowledgeable, and used appropriate PPE"

"Friendly,qualified"

"The technician was polite and very efficient. He answered all of my questions and explained his methods, the source of the problem and the steps which he took to resolve it."

"They didnt fix the problem. They charged me 100 when I had a buy one get one free. I had to hire another contractor the next day to come fix it. He fixed at 70% of the cost PP quoted me. They also only wanted to talk to me about financing instead of the problem and potential solutions."

"In Health Report Item #3 was checked with biological growth somewhere in unit. Tech should have brought it to my attention and explained meaning which I need to call your office about to find out."

"The technician was very helpful and professional."

"Josh was polite and efficient, respecting the covid-19 protocols. Unfortunately, I was on a call and could not speak with him at the end of his visit except to ask if everything was okay. He assured me it was. However, I did not receive a service report, so if you could send that to me, that would be great."

"Explained what he was doing politely and in a friendly and kind manner Informative Patient (waited outside in the sun while we were trying to get information.. sorry about that)"

"Very competent, helpful and forthcoming."

"Excellent service"

"Technician was on time, courteous, professional, and efficient. You have a great staff."

"Sergio explained the checks he was making and what I should do to maintain my system."

"always quality, dependable, professional service"

"I wanted a new HVAC unit. I was pitched the Advantage program, which is ridiculous. Do you really expect me to pay north of $30k for a new unit and the maintenance? I can guarantee you that I can buy a new unit and service it over 10 years for much less than that. I think what really bothered me is that he never used the word "lease" and never offered me an outright "buy" option. I have used Parker-Pearce in the past but I won't use them again."

"I was with him the entire time. He was courteous and explained everything he was doing. He found a femal mouse feeding her young. After obtaining a pail, he was able to get three babies. Mother had taken three with her. He cleaned the area and mended the wires which had been chewed though. He did an excellent and himane job."

"See the note related to the survey on my rental property (10817 Amherst-D)."

"The only little glitch was that the tech was first supposed to come to my house to service the townhouse, and then follow me to my rental property one mile away. Instead, it happened in reverse order. However, Chuck called me from the rental property to let me know he was there, and I was able to head right over. It all worked out fine."

"While the gentleman that came to our home were friendly and able to diagnose the issue on our unit as a "bad thermostat". The price quoted to replace 1 thermostat at over $650 was ridiculous to say the least!! And this quote did not even include a top of the line thermostat, was non wi-fi at that price! As it was, we were charged over $170 for them to come "diagnose" our problem, which was shocking, past service calls from other companies have been under $100, but apparently we were charged for a "trip fee" as well? We were able to purchase a top of the line wi-fi thermostat and successfully install it ourselves for under $100, in 15 min. As clients who have called on you in the past and as military veterans we are extremely dissatisfied and will not be using the company again. The only reason that we are giving a 3 rating as stated previously, the gentleman were friendly and wore booties and masks."

"thorough and information"

"The PPSE Technician (Josh) arrived, and giving me distance, came up to the attic and checked the AC unit, giving careful attention and service, including inserting a new filter. He then checked the outside condenser, washed it with a hose, etc. He took our credit card from a distance. Overall, a very good service experience. Good to have AC now that it is warming up! John Fondersmith"

"Pedro was very nice and knowledgeable, explaining all he did and wearing mask gloves and booties,very nice."

"Maintenance was fine as normal. I was a bit disappointed that the rep left several muddy footprints all over the carpets coming in both the front and back doors of my home. He did slip on shoe booties but only after having made tracks all over those two carpets."

"Douglas is always prompt, helpful and courteous."

"Tech did a very professional job and answered all my questions"

"Felt like he was trying to sell us something instead of helping"

"The technician informed constantly informed us what he was doing and was very thorough in explaining his recommendations."

"Technician was very thorough and seem very competent"

"The technicians were professional and courteous"

"Thorough and efficient"

"Because Sergio, Always been very nice and does a very good job."

"On time, courteous, professional and clean"

"Consistently excellent service provided by Josh"

"BEST SERVICE!"

"Chris was very thorough and explained every step he took to diagnose and treat the problem"

"Always happy with service received. Technician provided tips, which I totally appreciate."

"Technician was outstanding."

"He did what he had to do and he was good about putting on a set of shoe covering to enter the house"

"Very nice service rep"

"Courteous, professional and service oriented. From the folks who handle setting up the appointment to the technician servicing the equipment."

"Satisfactory"

"Nice person - considerate."

"He was up front with us and explained everything."

"Recognized that I have been with Parker Pearce for 30 years and called to get me a discount He also managed to get a new water heater delivered the next day which was a Saturday"

"He did a good thorough job. Nice person."

"The technicians installed the new system but when I tried the AC the next night I got nothing but heat. And they never showed me how to operate the thermostat. The next technician, Gregg, spent 3 hours here today and said it was an electrical problem. And he showed me how to use the thermostat.."

"Felt like I got a reasonable price. Jim Finch knew his stuff. Installed next day."

"Technician explained everything in full. Deals very well with customers."

"Chris did an outstanding job. His carefulness solved a potentially major problem."

"H didn't hose off the compressor."

"He was on time, professional, and did everything that was asked."

"Chris was very professional replacing the blower motor. He answered my questions. He was very careful to do social distancing during the entire process. Service was done within the promised timeframe."

"Jose was very personable, capable and respectful"

"Honest opinion and advice"

"Pedro gave us helpful information and was very professional about the job."

"Greg was polite and respectful of the social distancing requirements."

"Technicians are always professional and courteous. They always take the time to field any questions I may have and they explain thoroughly what they are doing."

"the technician was great, courteous, prepared. I haven't run my unit since he left so I can only cautiously assume everything is okay."

"He knew what he was doing and did it well."

"Thorough in his service call"

"Greg explained everything he did, gave me options, was very respectful of my property, and was very professional."

"Did his job and I took his advice on things he thought I needed. Cleaned up and left. Nice guy"

"Took three visits to get the ladder they needed here. Then they tied the ladder rope (used to hoist it) to my air conditioner outdoor condenser. If the ladder had fallen, the unit would have been damaged. I took a photo of it because I wanted you to see their amateur job. Two of them."

"Because of the level of training/experience of your tech"

"He was courteous, extremely professional, and thorough. He did not rush through the inspection and answered all my questions in a way I could easily understand."

"Great customer service!"

"Very satisfied."

"I am the property manager for this rental. I only heard from the technician when he called to tell me how old the furnace and the water heater were. He definitely wanted to sell a new HVAC system and water heater. If he could not sell a new system he wanted to sell a lease. I am guess that after he spoke with me and before me the owner and realized that he was not going to sell anything, he did the maintenance and went to the next appointment. I did not hear anything more from him so I believe he was able to recharge the freon as I suggested."

"He did his work, didn't take much, was polite and brought mask and shoe covers"

"He was on time, took precautions before entering our home, informed us of what he was doing, gave a full report, answered questions, and most of all, didn't try to sell us anything."

"The technician was new to me and we were not in the same space during the service. I accept that all seemed to be fine."

"Pedro Flores Arias was friendly, accommodating, and very professional. He was very clear and detailed in his recommendations."

"Service was done fully and well."

"Both reps wore extremely helpful in explaining everything and performed the service fast and efficiently. Also very careful in wearing masks, gloves and keeping distance."

"It would have been an 8 or 9, but the technician showed up around 3.15 while the appointment was between 12 and 2"

"Wore mask, gloves and shoe covers. Was efficient."

"I did not appreciate having a sales tech tag along for a check up. I felt like I couldnt trust the techs recommendation because he had someone with him who was pushing your advantage program. It felt very 2 against one and made me question whether you are actually putting the customer first or just trying to get me to buy a new machine. I have always liked the tech who comes and trust him but it felt off this time."

"Technician followed al necessary procedures for COVID related problems and was very professional"

"What started as a a/c replacement at $4,500 turned into a $20,000 10'year payment plan for my 97 year old mother who is on a fixed income. Scary!! The sales rep didn't seem to think that is an issue. Just worrisome. But certainly someone who is a pleasure to work with."

"Both Josh and Bill were very professional, patient in explaining my problems and the resolution to them."

"The technician was very courteous & prompt."

"Josh knows our system and can address issues quickly and competently"

"Explains things very clearly"

"Quick and easy inspection, detailed statement"

"Arrived on time, knew what he was doing and completed work quickly."

"Knew what he was doing"

"Pedro was nice and did the work and explained what he was doing. I still need my receipt. Pedro said he would send it by email, but I never received it. Maybe he has the wrong email address."

"The technician was very informative. He was very careful with his protective gear."

"Technician was friendly, efficient, professional, and offered complete explanations."

"On time arrival, professional manner, thorough check of our A/C system, and helpful answers to all questions."

"Julio was great, explained everything he was checking, very nice guy."

"Good job. Told me what was going on"

"They were polite courteous and respectful of my property"

"friendly...knowledgable...helpful..."

"The check-up seemed to be performed well and there were no problems that I am aware of."

"He missed one maintenance work. Flashing fun outdoor unit. Previous serviceman did and saw but he didnt know how to open water faucet."

"We really appreciated the technicians work especially on a rainy day and in keeping with safety concerns."

"Technician was informative"

"He answered my questions and did his work"

"Josh has wonderful customer communication skills. He was also able to quickly identify our furnace problem and resolved it effectively."

"Everything seemed to go OK."

"All around positive and clear."

"The two technicians were on time, and very efficiently checked the A/C unit outside of the house."

"Pedro knew exactly what to for the spring inspection. I have two units that were done expertly."

"Davontay was very professional and knew what he was doing. I needed information on my system , he was able to answer my questions."

"Chuck was patient, polite, efficient & he followed all guidelines for safety."

"Timely, courtesy , and professional."

"He was on time, fixed problem and serviced A/C."

"Tay arrived on schedule, having called ahead. He did an excellent job of inspecting our a/c, and installed a U/V unit very efficiently."

"Efficient workmanship"

"I can only assume the unit will work while we still need the heat, but he was very friendly and pleasant, and explained everything."

"Tech came on time. Was careful to observe coronavirus precautions. Was professional and friendly. Explained results of his AC inspection clearly."

"Work still not competed. It started to rain and impeded outside work but sun was it within 2 hour window during which service was scheduled. Assessment between tech yesterday and today re: humidifier pad was inconsistent; appreciated candor of tech today. Im not pleased with continued issues with AC unit barely 2 years old. PP should replace."

"Very efficient, everything as promised."

"Your tech did a fine job, under the Covid circumstances of sensibility."

"The conversion of our two systems went smoothly and quickly, Joselino was very efficient and thorough recommending some solutions we'd already foreseen and scheduled and completing some pending tasks."

"John discovered that my humidifier had not been turned on the last time there was an inspection...explained other things about my two units....and was very helpful."

"He was prompt, polite, considerate of social distancing."

"He was on time, knew what he was doing, found a potential problem, did not blow the problem out of proportion and referred someone to call us to fix the potential problem in the future."

"Professional, thorough, hosed down the condenser and changed our air filter, which are things I should have done myself."

"Pedro explained how and why he was checking the system. His demeanor was professionalisn and respectful."

"Promptness and efficiency while here"

"He was on time and called to let me know he was on his way and a little ahead of schedule."

"Seemed competent friendly. Thorough"

"because"

"Respected social distancing and touching of thermostat +Wore protecting gear. Professional and knowledgeable."

"Covid 19 prepared protocol in place"

"On time and courteous"

"I got a bit of shocking news, that the AC part of my system had a leak and needed expensive repairs. I'm certain that this was an honest evaluation, but it still was a shock."

"Sergio was a few minutes early, was very cooperative when I asked him to walk around to the basement door, then went about his work checking the AC very efficiently and effectively."

"Professional staff. Worked quickly but diligently. Polite and well mannered. It was really a great experience."

"The technician was very courteous and explained everything calmly and thoroughly."

"Chuck went above and beyond, running over to a supplier to pick up an odd-size filter when he didn't have one on the truck"

"The office staff and the technician were very careful and asked about our health situation. This was good considering the overall environment. The tech was careful to cover his shoes and wear gloves which we appreciated."

"Found the dead batteries right off."

"Tay is very professional and friendly. He explains things well and is very helpful. He wore gloves and booties which was reassuring."

"All was fine."

"Greg was very understanding and polite when I explained that I would prefer he not come into the house during this Covid-19 potential transmission period, and he just checked the AC unit outside the house as I requested and then called my phone to say everything looked good. I appreciate his professionalism."

"The technicians were very nice and competent and did a great job, updating my system."

"Parker Pearce is top notch"

"very satisfied"

"Prompt and appropriately complete. Appreciated attention to proper virus precautions."

"Because Davontay was cautious about Covid 19 situation and because he explained everything he looked at and washed the coils of the Z/C."

"very courteous, clean, efficient and professional."

"Tay was very nice and professional!"

"The technician arrived on time, was knowledgeable, explained my options and made the repair."

"We were scheduled for Wednesday than reschedule for Thursday."

"1) did not bring or have the Aprilaire 4000 filters on the truck - but you know what equipment I have installed and the last PM noted that the filters had to be replaced "next time" 2) so I would have to book ANOTHER appt to get the filters installed 3) I did not get a PM report/receipt 4) I was told the heat pump needs a new TXV, which is an $1800 repair. So I was given a list of replacement heat pumps ranging from $11000-$20000 as well as the monthly subscription prices. 4) I thought $18000 was too high and discovered that anywhere from $750-$1000 is reasonable, depending on the difficulty of access and if it needed a new dryer and recharging. So I obtained repair quotations from other HVAC companies. 5) The repairman showed me how the TXV was working fine but the refrigerant pressure was below manufacturer specs. 6) I had the filters and refrigerant charged (2.5 lbs low) and a lubricating/drying additive added the very next day after the PM. I did not have to pay $1800 or buy a replacement heat pump."

"The technician was very professional, attentive to his job, and took time to explain things to me. I was quite pleased with his work."

"Tay is an awesome and knowledgeable technician!"

"tech was careful and polite"

"The technician came on time, was efficient, and explained what he was doing. As far as I can tell, everything is now in shape and we will get through the summer. Of course, I am assuming things won't go wrong during the summer."

"efficient and pleasant"

"He was knowledgeable efficient courteous and pleasant."

"Our technicial, Josue, was professional, efficient, and explained all aspects of the AC servicing he was conducting. Josue was also very personable and was a great ambassador for Parker Pearce."

"Very efficient and very pleasant workers"

"Very professional, courteous, knowledgeable and pleasant"

"Pleasant, no hard sell, professional"

"The technician is courteous and clean. He came on time and did his job efficiently."

"Tay was very professional,pleasant and efficient. Would be happy to have him service our properties next year"

"Service provided was timely and professional."

"Sergio was very through and prifessional"

"Don't need to be sold duct cleaning services for $950 when sears is offering it of $99."

"The sales person knew his product and could answer all questions. The tech crew was very professional and thorough."

"He explained about the policy regarding the virus and then kept me informed of what he was doing and the time needed to do it."

"The service technician was very professional, courteous, and knowledgeable about what he was doing. He informed me of his finding and left the unit as he found it. He even disposed of the dirty air filter."

"Good job"

"I felt that the work was completed On time"

"aarrived on time, worked quickly, answered my questions. Gave me a heads up for a rusty part to let me be on the watch in case we have problems with air condietioning"

"Technician seemed competent and made a change to the original installation to prevent water damage."

"The worst experience I have ever had with a Parker Pearce Technician. I have been paying for the quarterly tune-up service since the installation of the unit. I informed Anthony that I was getting ready to sell my home and wanted the certification that the HVAC was in good working condition, which it is because of the maintenance. If something was wrong I would have had it repaired, but that wasn't the case. When he finished the service, he had about $5,000 + of 'recommendations', one of which was regarding my water heater. The others related to 'air quality. I was livid and perceived the act as sabotage. Why would you put all of that in front of a potential buyer? And he was not authorized to do anything other than service the HVAC, so had no business discussing my water heater. His statement was something like ' the water heater is old and should be replaced before it goes bad'. Why would I hand that to a potential buyer? Mentioning my water heater on the receopt was out of line and out of the scope of his service call, especially this one. I really felt betrayed as a customer. His business was the HVAC. He could have mentioned the other stuff, but to put in writing was wrong. I know how old my water heater is, but for the record, it has a 12 year warranty which expires in 2021., but again, that wasn't the scope of the service call. Why would I invest in all of that air quality products when I am about to sell? The only thing that makes sense is that he thought I was a stupid woman that would say go ahead and do all of that so he got sales credit. If that was his strategy/goal he needs to be trained. There is a time and place for everything and this behavior was wrong. Luckily, none of the other Technicians have been offensive. They're always very polite and professional. If I don't sell and need to schedule another service call I do not want Anthony in my home."

"Technicians were thorough when checking the AC unit components. They also informed me of minor deficiencies discovered. They also advise of different options for purchasing a new upgraded system and left contact information."

"Our furnace stopped working and they scheduled the repairman to come within a few hours."

"Very thorough, professional, efficient, timely, and friendly"

"Tay, Mo and Jason provided exemplary help when our water heater failed on Thursday night. Tay came over very quickly and set the unit offline so we could restore water flow to the house. He started the order process very quickly and efficiently. Mo and Jason came yesterday and completed the job very quickly, efficiently and cheerfully. Kudos to all three men for their excellent service!"

"Technician was knowledgeable, forthright, and helpful. Went out of his way to try and fix the problem as quickly as possible."

"Informed me of Service being done and why it needed to be done"

"Your technician arrived within a couple of hours of my phone call on a Saturday. He was cordial, professional, and took care of the problem. On completing the work, he explained in detail what he had done."

"The technician found the source of the problem within a minute!"

"From the salesman to the installers/techs everyone did a fantastic job ensuring that I had heat ASAP as my unit was unable to work any longer due to age."

"John took his time to explain what's going on (understanding that I am more technically adept) and what the risks of the current equipment are."

"Technician very friendly and helping me answer all my questions"

"I needed my air conditioning serviced and the technician said he was servicing my furnaces (which had been previously serviced)."

"Clear explanations of service; very professional, and polite."

"Technician was very knowledgeable and courteous"

"Parker Pearce has always been a 5-star quality service both by the technicians and sales consultant. So efficient and they try to hard sell you into anything you don't need and they are 100% honest along with 5-star quality workmanship."

"I was satisfied that the problem was addressed but I had to call and remind you that it had not yet been resolved."

"He did an excellent job. Explained what he did and answered any questions I had."

"Your service technicians are always efficient and polite."

"Charles was polite and explained what he was doing and why."

"easy online appointment and on time service call"

"Techs are very courteous and knowledgeable."

"service man gave extra info"

"The technicians arrived on time, knew what they were doing, completed the work in a timely manner (even though getting the compressor restarted required several hours), and the result AC just like it used to be as best I can tell in this cold weather."

"Very professional made sure he covered all areas."

"Technicians were very courteous and efficient. Completed job appeared to be very competently done. The WSSC inspector approved the job within minutes."

"Chris was very responsive to all my questions, whether about the focus of the visit or not. He seemed quite knowledgeable."

"Showed and explained what he was doing and why."

"He checked the unit, provided some feedback and was very polite."

"Promptness of service. They were scheduled to be at my house between 8 and 10 am and they were there at 8 am sharp! Two nice and courteous young men"

"Job got done properly. But way too expensive"

"Good professional service."

"Quick service. Diagnosed problem quickly and had the furnace running within 1/2 an hour."

"I was not called before the visit"

"Clean, quiet, efficient"

"Efficient, professional and good explanation of our H vac system and potential issues in the future."

"i WAS PROMISED 8:15 TO 10:00. HE ARRIVED AT 10:30. SOME WAS TRAFFIC, NOT HIS FAULT, BUT SOME WAS B/C THERE WAS A REGULAR MEETING THAT THE PERSON WHO MADE THE APPT WITH ME DID NOT FIGURE INTO THE ARRIVAL TIME. I MAKE MY LIVING BY SELLING MY TIME, AND I DID NOT APPRECIATE WHAT SHOULD BE A FIXABLE PROBLEM DELAYING THE VISIT."

"Chris did his job efficiently."

"Technician was very knowledgeable, and thorough."

"Friendly and efficient"

"Chris did a great job explained everything"

"The tech seemed to do excellent work, but the company doesnt provide background info! Ive been waiting a month for a filter replacement which he would have had on his truck had he had the information. Hopefully! Pd for filter, BTW."

"Very thorough and honest Did a good job"

"Friendly, competent, and respectful service"

"Everyone from Technician to Sales Consultant to Installer provided professional technical information and service."

"The service tech was fantastic. Knew what he was doing. I felt comfortable and had the upmost confidence in him."

"Good service"

"Great service"

"Did great troubleshooting. Explained what was happening. Fixed problem. Also it turns out that the care with which he wrote ticket later met the criteria of having my Ecobee thermostat replaced under warranty. (Neither of us had this in mind)"

"Sergio was polite and thorough and explained what he saw in a way that was easy to understand."

"Both technicians treated me and my home with respect. I was informed about all procedures regarding taking out of the old hot water heater and installing the new one. They went above and beyond."