Parker Pearce Service Experts Reviews

"service was both timely and comprehensive"

"Greg does a careful job and doesn't try to sell me things."

"Chuck is always thorough and honest about his checking on the systems."

"Very pleased with service. Window was 8-10 am. I would prefer closer to 8 am"

"Technician was great."

"professional good communication"

"Pedro is a very skilled Technician- Reliable and with good listening skills."

"Tech did a great job"

"Pedro is simply excellent."

"The installers answered my questions and were very courteous."

"Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."

"Charles did an excellent job tuning up the furnace and replacing the humidifier panel. I made a call to the office and Osmar Flores did a great job taking care of changing our direct debit program"

"The techs always know what they are doing and they are friendly and respectful."

"On time, efficient, explained what he did"

"Very thorough and professional"

"Excellent Service, Greg is an extremely knowledgeable individual and provided quality service. Within time window and very neat. He also suggested an addition to my AC which will extend it's life. I have been with PP for 30 years because of the quality service. I have depended on Greg in the last several years to provide top service."

"The tech conducted safety checks that immediately identified the problem."

"My technicians were amazing at explaining everything. They were caring about our family needs and knowledgeable in their recommendations."

"The technicians were very professional. The problem I have is with the write up. I needed a service check up to give to my HOA. What I received is a listed of suggestions with cost with/without membership. I did not ask for a sales call. I asked for a service call"

"HOT WATER TANK IS DENTED IT DOES NOT LOOK LIKE THE CHIMNEY CAP WAS INSTALLED CORRECTLY"

"We thought he was the best service tech so far. Knowledgeable and knew everything about our system."

"Nothing to do with the tech, but I still do not have resolution on the issue. No estimate of cost and when it can be repaired. Problem may be with Lenox, but their product failed after less than 6 years. Inferior product and now I pay the price."

"They clearly explained the problems w my Fujitsu mini split."

"Called ahead, showed up on time, answered all of my questions and checked out my unit. Both technicians were very personable and professional."

"They were very informative and easy to ask questions"

"The technician was very knowledgeable and courteous."

"Ronald was very knowledgeable and courteous."

"Tech provided great service."

"Friendly, polite, efficient."

"on time. Friendly. Been here before. Familiar with system."

"Team was great. They worked late on a Friday and I really appreciate that"

"Had service done to my unit and less than a week later experiencing the same problem"

"Pedro was able to change filter & system is working fine no problems or issues I was very grateful to hear that. I was given a time on when Pedro would be arriving at my house & everything was on schedule, I did not have to wait all day. I enjoy a schedule appointment. Thank you for the great service!!! Pedro."

"Excellent service"

"Patiently, competently answered questions."

"Both technician and the sales person were very professional"

"What can I say other than that he did what he was supposed to do? Would you like me to state whether he changed the filter in an excellent manner, a very good manner, a more than adequate manner, a fair manner or not so good manner? State your preference or I suggest you eliminate # 2."

"Pedro was great. Jim was clear about our options once a leak was determined to exist in our A/C line. Jason was a wonderful, organized, clean, friendly installer."

"We certainly liked the technician Ronald who came out. Very friendly and courteous representing your company. Did a great job servicing air conditioner and furnace. Sales Representative was informative and pleasant explaining options, etc."

"PARKER PIERCE TECH'S WERE COMPETENT, EFFICIENT AND FRIENDLY IN THEIR DELIVERY OF SERVICE."

"Prompt, courteous efficient service."

"I was very satisfied with Technician. My original time was 4-6 and I left work early to be home. Scheduling called me and tried to get me to reschedule and I have had that issue before with Parker Pierce. I let them know and we were able to keep that day but later. Also when scheduling the lady was really hard to understand."

"Timely arrival, successfully addressed the issue."

"They observed carefully and documented their observations. They tested thoroughly,"

"The technicien was very nice and efficient. He answered all my questions."

"Parker Pearce Representatives were very efficient and courteous"

"Pedro provided excellent service"

"good follow up; good communication"

"On time, courteous, professional."

"Carlton was professional, knowledgeable, and competent. Perfect!"

"I was told I needed a new motor for my unit. It been over a month and no one has reached out to me or given me any information about when this might be complete. I would love to have it when its hot outside."

"they were quick and knowledgeable."

"We were satisfied until the inspection failed!"

"Carlos, the technician was thorough in work. He was very polite and professional. He expand everything he did before he left."

"Roland was efficient and friendly, and knew what he was doing."

"The technician was thorough in his work at the furnace area, thermostat and air conditioning unit. He explained all his findings as he went along."

"They too time to explain what they saw with each air unit. What looks okay."

"Professional and friendly"

"Greg did his usual fine and thorough job in checking out our heat pump and explaining the results."

"Excellent, knowledgeable, and courteous service"

"Great communication. Very polite and courteous"

"Polite and respectful of ones property."

"Expert technician, who installed the surge controls efficiently. He also suggested other improvements which we decided to hold off on for the time being."

"Efficient and professional"

"Service was very professional."

"Tech called anead of time to let me know he was coming. Was courteous"

"Pedro is super friendly and gives good explanations."

"Hi there and Happy Spring! Parker Pearce inspected my split air conditioning system yesterday and said it was in good working order. Please see attachment. Following up on comments made in June 2021 by technician Mr Espinoza about the system, however, I want to confirm that: 1. Refrigerant and dye were at appropriate levels at the time of the inspection. 2. There are no longer any leaks of refrigerant in the system that need repair after this inspection. 3. That mold is not a problem in the system after this inspection. For the record, I was told yesterday that there was no mold, but there are black spots everywhere. I did not volunteer to clean them up but was told by Carlos that I should. He also recommended Windex. If Parker Pearce cannot at this time confirm that it has dealt with and fixed the three critical maintenance issues listed above, I suggest that it undertake another inspection so that they can do so. This is what this Membership is all about. ?? Thank you in advance. Joan Wolfe 6116 Utah Avenue NW Washington, DC 20015"

"Knowledgeable, efficient, courteous"

"The service expert arrived at the beginning of the appointment window, was personable, professional, and thorough. He explained each stage and result of the AC system check-up to me. Overall, a great experience. Thanks"

"Tech was honest and straightforward with info."

"Dye indicator was added to coil to locate a leak. When we made the appointment, we specifically reminded them to bring the black light or illumination source that would show the dye. The technician did not bring the device. Probably not the technicians fault. He otherwise did a good job."

"They were courtiers, efficient, and answered all my questions."

"Although it was late, the technician took time to o a thorough inspection."

"call came ontime and very respectful great person."

"I only scheduled maintenance for my AC unit but my husband wanted maintenance for the heater as well Gregory took care of everything."

"Greg was on time. He used protective clithing and a mask. He was thorough in his checking of my A/C unit and gave me helpful feedback."

"Most recent service by Greg was performed very efficiently. Service before that by two Jasons was performed very thoroughly, and operation of new equipment was explained well."

"Jason, is the best"

"Your technicians are excellent, but I've had trouble getting service scheduled over the phone. I've called twice now about starting up our new A/C units and duct cleaning and every time they said it wasn't their department and i would get a call back, which i never did."

"SERVICE WAS EXCELLENT. QUESTION: THE FURNACE THAT WE LEASED IS DESCRIBED IN THE AGREEMENT AS A LENNOX MODEL NUMBER SI280; THE LABEL ON THE FURNACE THAT WAS INSTALLED READS LENNOX M/N CX35-30/36B-6F-20. IS THIS THE SAME FURNACE AS IN THE AGREEMENT?"

"Carlton is very thorough at explaining what was done during the maintenance check and why it was done; he previously came out 2 weeks ago after I made a call at night because I wasn't getting any heat. He fixed the problem right away, explained why I wasn't getting any heat and what he did to get the heat started."

"Aaron was very knowledgeable, friendly, and efficient. Took the time to check everything."

"This expert was excellent - thorough, explained his work "Exper"t on a previous visit installed humidifier pad wrong leading to some flooding in the basement ."

"Carlos went the extra mile in the rain to diagnose the system issue"

"Knowledgeable, pleasant, explained findings in easy to understand detail."

"They came when they said they'd come, they were knowledgeable and polite and they seemed to know what they were doing."

"The technician was very friendly, courteous, and professional. He completed his job in a very thorough and routine manner."

"Pleasant, thorough and explained results clearly. Knowledgeable."

"Technician was very knowledgeable and efficient."

"Everything was explained."

"Chuck is the most thorough technician to ever service my A/C and heating equipment. He is the best representative of Parker Pearce and is the main reason I stay with the company. I am always assured that the job is done right the first time."

"They did a terrific job of maintenance on an aging system. Very personable guys with a great bedside manner!"

"Knowledgeable technician who reviewed all recommended service needs."

"Good service"

"Considerate, competent techs. Call to confirm time service tech will arrive."

"Explained things well. Good attitude."

"Pedro worked quietly and efficiently, and explained issues well."

"We had another great semi-annual maintenance service from Greg at Parker Pearce! Greg is very professional, kind, and knowledgeable. He has been our service expert for 15-20+ years. Parker Pearce makes regular maintenance easy with their affordable service plan. Thank you!!"

"The tech, Aaron, was efficient, professional and also friendly."

"Sorry I DIDNT GET HIs name. Explained the meter he repaired with a battery and I learned for the first time what it was all about. I have had the battery and furnace for 5 years, and no other worker clued me in, I am old and the situation could be dangerous."

"Explained the process in detail"

"Prompt arrival and thorough work"

"The technician was very polite, communicative as well as careful in his work."

"My service technician Greg is very professional, kind, and knowledgeable . I have been with Parker Pearce for many many years and most of the time it has been Greg to come to our house so it is a great personal touch ! This makes a huge difference ."

"Peace of mind knowing my system is maintained twice a year through the affordable membership fees, respectful service experts, always on time, respectful of my home by wearing shoe covers and although the mask mandate has been lifted, they still wore them, keep me posted on the health of my HVAC and I don't feel like they pressure you to purchase anything or give false statements about my system in hopes that I will purchase unnecessary items."

"very knowledgeable"

"Service Technician arrived on time and fixed my hot water boiler system promptly and explained clearly what he did and why"

"Chuck Id a tech I trust"

"My technician was amazing. Fast and knowledgeable. Made us feel good about the the work."

"Chuck and Joshua were polite and professional. Explained everything well and answered all of my questions."

"came when expected, gave clear explanation of the various functions of the thermostat, quickly returned with needed replacement parts, left extra filters."

"Aaron was great from start to finish."

"Greg was thorough, professional, andfiendly"

"Tech was was courteous, knowledgeable and informed us of everything he was doing and why. Very professional."

"Excellent customer service"

"They were very professional, on time and seemed knowledgable."

"Carlos was great--thorough, patient, polite, answered all my questions."

"Would give a 10 for the technician, he was thorough and helpful. I'm giving an 7 because we informed the company that our UV bulbs were out, but the technician was not provided with replacement bulbs and did not have replacement filter either, necessitating a repeat visit."

"Aaron is knowledgeable and thorough. He was respectful of my time and arrived at the time he gave me."

"He called. Arrived. Explained what hed do. Did the job."

"Ronald did a SUPERB JOB! He was polite, efficient and communicated well on what steps he took while servicing all three of our HVAC Units."

"quick and professional"

"Called me to alert me he was on the way, arrived promptly. Checked everything out and also noticed my dryer vent was not attached to the outlet. He reattached it"

"Greg has provided service to me several times. He is professional, knowledgeable and friendly. I trust his advice and am always happy when he is my technician."

"Parker Pearce will work with me to give me the date & time I request.They also work with me to send the same tech that I request for each appt. The tech(Chuck) is courteous,punctual, & very knowledgeable about his work."

"Very polite and competent technician!"

"The technician asked me for the filter size rather than being aware as the system was installed by your company. Additionally we had to call to request the filter change as it was not independently done by the company as was previously explained to us."

"The technician, Carlton, was excellent. He diagnosed and explained the problem well. He repaired the problem promptly."

"excellent staff"

"Weve always received a filter from your company. The service provider came without the proper filter. He seemed not to know the proper filter for our furnace. He tried two and the last filter he left in our furnace on the 15th was not the proper one. My husband had to call and request the proper filter which we received on the 17th. Thank you for that."

"Bryce & Jason were clean, courteous, answered questions, professional."

"Helpful expert"

"On time, knowledgeable, courteous"

"The technician was very professional, mannerly and kind. He respected my home by putting on the shoe covers so that he would not wet my floors. Thanks for great customer service."

"The techs were on time, diligently went through process of installing the unit."

"Technician's knowledge, professionalism, disposition ++"

"good service"

"Service technician was friendly, worked quickly and provided good advice."

"Very knowledge , kindly answer All my questions."

"Technician did a comprehensive check in a timely fashion."

"The tech new my problem immediately and corrected it within a couple minutes."

"Technician was pleasant, courteous, efficient, and knowlegeable."

"The technician was courteous, and efficient."

"Thorough job.."

"My problem still exists. Quotes for thermostat were outrageously high. I had to pay $82. I have an appointment to fix a valve and meanwhile the system is broken."

"If I werent satisfied with the company overall I wouldnt have stayed with it for so many years"

"Greg has been servicing our system for many years."

"Techs were on time, courteous, clean, and efficient."

"Pedro is excellent, polite and professional"

"Technicians carefully explained problems to me."

"Charles was great. He explained what was happening so I could understand it."

"Professional courteous, communicated well."

"Carlos was pleasant..onlyhe did not know where the filter for the a/c was located."

"Chris was very professional, examined the furnace, asked if I had questions, said everything was fine and to call if any questions or problems."

"efficient, quick, polite, careful to explain everything"

"I was extremely pleased with the service Greg provided. He was courteous, knowledgeable and a very pleasing person."

"The guy that came this time was thorough and took the time to explain some things to me and answer questions I had"

"Always excellent customer service"

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"Service was really never performed, and they just wanted to sell me stuff"

"Professional services dedicated detailed installation responsible and knowledgeable"

"ApCO-X was installed into 24 V circuit that only comes on when furnace is running."

"The technician was very courteous and efficient and was finished in a short time, but then the system was new last fall and should not have had any problems."

"I'm still feeling old air through my vents"

"Chuck is amazing. He didnt stop until he found the solution for us."

"The service experts came on time, were very respectful, efficient, knowledgeable, and shared what they knew with me."

"Polite, respectful, provided very clear advice/instructions/recommendations on unit/setup."

"Same day response. Quick and easy diagnosis and fix-up. Pleasant guys."

"Techs were polite, considerate, knowledgeable, explained problems, and presented suggestions."

"The technician has been to my house before, remembers the equipment, and has given me good guidance in the past."

"The two technicians was very helpful and on time. They knew what they're doing and save my money."

"The sales representative was supposed to call me on Friday, but unfortunately did not follow-up."

"Carlos very clearly explained the potentials problems and solutions"

"Aaron was very thorough, polite, helpful and professional. He answered all my questions."

"Installing the new Aprilaire 700 furnace Job was as usual excellent in its installation but there were few issues, one of each was a safety issue. Please spreak with the technician Pedro and his supervisor who were yesterday in our home to solve a few issues, and one issue not yet solved even when they both visited our home. It is sad that I am a client of Parker Experts for 31 years, since 1991, and I have to face a safety issue FIRST TIME near our furnace, created maybe a few years ago by one of your technician, and your company refuses to fix this security issue even now."

"The technician was very clear in explaining the problem and the solution. Best of all, he solved a problem no one else had been able to--making the humidifier perform correctly, raising our wintertime humidity level from 27 to 35 percent. Most grateful for good work! Only problem is with emailing me the receipt for payment."

"The techs was very nice and helpful."

"professional and patient"

"Arrived on time. Very thorough. Patient to answer questions."

"Appreciated Parker Pearce arranging for a technician to come when our new heating system would not go on."

"I had to call to find out what was going on. You should have been able to give me more info in a timely manner"

"Pedro is the best!"

"Carlos did a great job at addressing all the issues with your humidifier."

"Carlos was very professional and knowledgeable."

"Technicians were knowledgeable and friendly."

"CHUCK"

"Came on time and solved the issue quickly"

"The technician was prompt, courteous and efficient"

"Prompt, professional and informative."

"Excellent customer service"

"They were both very helpful and knowledge"

"Excellent and very knowledgeable technicians"

"Carlos, called ahead of time to announce his arrival. He was very pleasant and knowledgeable. Worked quickly, explained his findings with pictures, offered his suggestions in how we can keep our system in good shape. Friendly, kind person."

"Rep was courteous, conscientious, informative."

"Carl did a great job setting my programmable thermostat."

"The cll was made by Chuck to check on a what was thought to be a leak in the humidifier. After extensive diagnostics, Chuck found that it was a plumbing problem and indicated where the source of the problem was. He was very helpful explaining everything to me. He provided great customer service and value added"

"Felt totally bullied for not buying the discount package. 1st. time ever in about 25 years I wanted to call and complain."

"Prompt service"

"They explained what they found and what the options were."

"The technicians that came to my house were friendly, professional, and knowledgeable. However, my appointment wold have been better if the tech had either worn booties over his shoes or taken his shoes off (one person wore booties, the other did not). Also, I would prefer that the tech keep the face mask covering both the nose and mouth while inside the house."

"The technician quickly solved my problem and gave me excellent advice on preventing future occurrence"

"Both workers did an excellent job in fixing the leaking humidifier."

"Aaron showed us what the problems with our furnace and made recommendations concerning availability of parts, etc.; Nabil outlined the Advantage Program. Both came across as very sincere and capable experts."

"Technician arrived within schedule. Worked efficiently and solved problem."

"1. Greg has diligently investigated the recurring breakdown in my relatively new 2017 Lennox furnace, going part by part. It is now working. 2. small complaint: P/P did not notify me when new parts came in; all I got was automated phone message "get your winter maintenance". I finally called myself after waiting two months. The parts had been sitting there ready but no one called. I am rating a 10, because this wasn't Greg's fault. See question #5 answer, reflecting this complaint."

"Came promptly and quickly repaired the problem."

"Explained steps taken to attempt to solve the problem."

"On one hand, Carlton did a FANTASTIC job trying to get my furnace back up and running. He was excellent, very professional and did everything he could to get me back online. On the other hand, he received the wrong circuit board, which pushed my repair back another day. Only on Day 7 of being without a furnace and living in a house as cold as 46 degrees for numerous days was my furnace finally fixed. It was a VERY frustrating and patience-testing situation."

"On time, courteous, & helpful service"

"Discussed customer services concerns with Manager Matthew. Technician Pedro was very responsive, even with a call-back due to an unresolved issue. He diagnosed my furnace carefully and fixed an issue that was hard to find the cause."

"no answer to my problem"

"professional, friendly, helpful service. Stayed until everything was replaced and fixed."

"Very courteous and supportive service techs. Unfortunately, the back office doesn't seem to share the customer service priority. It took over a week to resolve a system outage and only through repeated phone calls were actions taken. I'm actually still waiting for a response promising a follow-up after 4 days."

"I have still not received via email the requested quote, even after following up days ago by text."

"Chuck Lepovetsky was the first of many technicians here about the heat pump air handler freezing and shaking. He was the ONLY one, however, who provided solutions and helped me."

"Prompt service."

"The person that came out,service us when we got Our New Heating & Air Conditioning put in,he did a excellent job."

"Really good service and fair price. Couldnt get the part I needed, but no one could get it. I ended up calling the manufacturer directly and getting instructions on how a distributor could place an expedited order for it."

"the technicians were professional, polite, and respectful. They arrived within the stated timeframe, explained what they would be doing, and efficiently removed the broken unit (4 years old) and installed the new heat pump."

"The technician called before his arrival with an ETA. Once at my house he diagnosed the issue and corrected it. Very professional, explained what he was going to do, and answered all of my questions."

"Pedro was knowledgeable and informative. Although he wasnt able to fix the issue as its electrical, he took pictures and told me exactly what to tell the electrician."

"The technician came out & reassured us all is well. He promised a part would be ordered & we would be hearing from PP about installing it. Two days now, and we haven't heard a word from you."

"overall did a good job"

"Kevin was very polite, informative, efficient, and helpful."

"Ater identifying the problem of why I was getting cold air instead of warm air he stated 10-15 minutes to see if it was working correctly"

"On time, did whathe came to do and didn't try to push anything I didn't need."

"Pablo & William were on time, courteous and very knowledgeable to fixing my heating problem."

"The technician did his job promptly and with expertise. You also sent a salesman, which was not helpful. I needed a repair and he repeatedly tried to get me to purchase a replacement for ten times the cost of a repair. The presence of the salesman is the reason for all negative results."

"Pedro called to let me know his ETA. Once he arrived everything went smoothly and he completed the job without any problems"

"Aaron checked out the furnace completely. He clearly and concisely communicated his findings."

"Prompt, courteous and professional service delivery."

"The technician was great, knowledgeable. But had to order part and no one is able to respond to my queries. I called today."

"Great customer service. Greg came out quickly to replace a thermal expansion tank connected to my hot water heater which had started leaking from a rust hole. Greg has been our technician for many years , he is very professional, friendly, and informative."

"I NEVER SAW THE MAN-MY HUSBAND DID"

"tech understanding customer requirement and professional and polite"

"After the service there is now a whistling sound when the heat is cycling that was not there before."

"it looked like he cleaned everything and made sure wires we're connected, and checked humidity"

"Kevin is very good and very easy to deal with him"

"knowledgeable and new exactly what to check and do after listening to our description of the problem"

"Did the job."

"The service call was fine, but follow-up by Parker Pearce is very poor. When I made the call for a service appointment, I was told about your annual plan and that someone would call about it. He called at a bad time, and never called back as he promised. The service appointment was not scheduled until I called back to confirm the time. The technician said that my equipment was old and needed replacing, that a sales rep would call. No call. I do not expect to have to call more than once to get service, and I would expect promises to be kept."

"Your technician called me immediately and drove out on a holiday evening. He diagnosed the issue, kept me informed, and worked as quickly as possible to resolve."

"Greg was very helpful. He was clear in his explanation of our AC unit and what needed to be done"