Parker Pearce Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 4,076 Reviews
ms stevens S.
silver spring, maryland
"On time and courteous"
carol S.
silver spring, maryland
donald G.
silver spring, maryland
"I got a bit of shocking news, that the AC part of my system had a leak and needed expensive repairs. I'm certain that this was an honest evaluation, but it still was a shock."
mr dikel D.
rockville, maryland
"Sergio was a few minutes early, was very cooperative when I asked him to walk around to the basement door, then went about his work checking the AC very efficiently and effectively."
adrianna A.
montgomery village, maryland
"Professional staff. Worked quickly but diligently. Polite and well mannered. It was really a great experience."
olivia P.
oxonhill, maryland
carolyn C.
silver spring, maryland
andres R.
montgomery village, maryland
"The technician was very courteous and explained everything calmly and thoroughly."
mr. oconnor O.
washington, district of columbia
"Chuck went above and beyond, running over to a supplier to pick up an odd-size filter when he didn't have one on the truck"
syma M.
bethesda, maryland
"The office staff and the technician were very careful and asked about our health situation. This was good considering the overall environment. The tech was careful to cover his shoes and wear gloves which we appreciated."
mr nelson N.
bethesda, maryland
"Found the dead batteries right off."
marianne D.
rockville, maryland
"Tay is very professional and friendly. He explains things well and is very helpful. He wore gloves and booties which was reassuring."
mr tello T.
rockville, maryland
"All was fine."
sara A.
gaithersburg, maryland
barbara F.
silver spring, maryland
"Greg was very understanding and polite when I explained that I would prefer he not come into the house during this Covid-19 potential transmission period, and he just checked the AC unit outside the house as I requested and then called my phone to say everything looked good. I appreciate his professionalism."
anne R.
silver springs, maryland
"The technicians were very nice and competent and did a great job, updating my system."
mrs. H.
silver spring, maryland
"Parker Pearce is top notch"
bridget B.
takoma park, maryland
dorothy K.
silver spring, maryland
"very satisfied"
ms decressin D.
bethesda, maryland
sandra E.
olney, maryland
aderiye A.
germantown, maryland
robert G.
north bethesda, maryland
"Prompt and appropriately complete. Appreciated attention to proper virus precautions."
ms anne cooling C.
chevy chase, maryland
"Because Davontay was cautious about Covid 19 situation and because he explained everything he looked at and washed the coils of the Z/C."
mr schwartz S.
potomac, maryland
"very courteous, clean, efficient and professional."
sandy O.
potomac, maryland
"Tay was very nice and professional!"
mr. ruocco R.
bethesda, maryland
mr labutta L.
laytonsville, maryland
edward mizerek M.
brookeville, maryland
"The technician arrived on time, was knowledgeable, explained my options and made the repair."
gethsemanebaptist C.
washington, district of columbia
"We were scheduled for Wednesday than reschedule for Thursday."
john v.
potomac, maryland
"1) did not bring or have the Aprilaire 4000 filters on the truck - but you know what equipment I have installed and the last PM noted that the filters had to be replaced "next time" 2) so I would have to book ANOTHER appt to get the filters installed 3) I did not get a PM report/receipt 4) I was told the heat pump needs a new TXV, which is an $1800 repair. So I was given a list of replacement heat pumps ranging from $11000-$20000 as well as the monthly subscription prices. 4) I thought $18000 was too high and discovered that anywhere from $750-$1000 is reasonable, depending on the difficulty of access and if it needed a new dryer and recharging. So I obtained repair quotations from other HVAC companies. 5) The repairman showed me how the TXV was working fine but the refrigerant pressure was below manufacturer specs. 6) I had the filters and refrigerant charged (2.5 lbs low) and a lubricating/drying additive added the very next day after the PM. I did not have to pay $1800 or buy a replacement heat pump."
mr. hayes H.
washington, district of columbia
"The technician was very professional, attentive to his job, and took time to explain things to me. I was quite pleased with his work."
ms. barkanic B.
bethesda, maryland
"Tay is an awesome and knowledgeable technician!"
david W.
rockville, maryland
eric P.
derwood, maryland
mr berman B.
rockville, maryland
"tech was careful and polite"
pedro E.
rockville, maryland
mr. kopp K.
bethesda, maryland
"The technician came on time, was efficient, and explained what he was doing. As far as I can tell, everything is now in shape and we will get through the summer. Of course, I am assuming things won't go wrong during the summer."
ms. solomon S.
rockvile, maryland
ms. malbin M.
bethesda, maryland
"efficient and pleasant"
ms diez D.
washington, district of columbia
mr stack S.
rockville, maryland
"He was knowledgeable efficient courteous and pleasant."
greg H.
reedville, virginia
"Our technicial, Josue, was professional, efficient, and explained all aspects of the AC servicing he was conducting. Josue was also very personable and was a great ambassador for Parker Pearce."
lynda D.
college park, maryland
"Very efficient and very pleasant workers"
felecia W.
silver spring, maryland
scott M.
bethesda, maryland
"Very professional, courteous, knowledgeable and pleasant"
michael G.
rockville, maryland
"Pleasant, no hard sell, professional"
tyler T.
bethesda, maryland
ms conanan C.
rockville, maryland
"The technician is courteous and clean. He came on time and did his job efficiently."
ms. s egermeier E.
washington, district of columbia
dr stone S.
washington, district of columbia
"Tay was very professional,pleasant and efficient. Would be happy to have him service our properties next year"
ms byrne B.
silver spring, maryland
ms borja B.
derwood, maryland
ms simon S.
rockville, maryland
"Service provided was timely and professional."
mr eisler E.
washington, district of columbia
richard penna P.
silver spring, maryland
"Sergio was very through and prifessional"
mr. downs D.
olney, maryland
"Don't need to be sold duct cleaning services for $950 when sears is offering it of $99."
gene R.
rockville, maryland
"The sales person knew his product and could answer all questions. The tech crew was very professional and thorough."
margaret J.
rockville, maryland
"He explained about the policy regarding the virus and then kept me informed of what he was doing and the time needed to do it."
shirley M.
lanham, maryland
"The service technician was very professional, courteous, and knowledgeable about what he was doing. He informed me of his finding and left the unit as he found it. He even disposed of the dirty air filter."
larry R.
silver spring, maryland
"Good job"
suedeen K.
washington, district of columbia
rajindra S.
potomac, maryland
"I felt that the work was completed On time"
rosemary R.
bethesda, maryland
ms langbein L.
brookeville, maryland
"aarrived on time, worked quickly, answered my questions. Gave me a heads up for a rusty part to let me be on the watch in case we have problems with air condietioning"
dr. goldberg G.
potomac, maryland
george S.
bethesda, maryland
"Technician seemed competent and made a change to the original installation to prevent water damage."
tammy L.
ellicott city, maryland
"The worst experience I have ever had with a Parker Pearce Technician. I have been paying for the quarterly tune-up service since the installation of the unit. I informed Anthony that I was getting ready to sell my home and wanted the certification that the HVAC was in good working condition, which it is because of the maintenance. If something was wrong I would have had it repaired, but that wasn't the case. When he finished the service, he had about $5,000 + of 'recommendations', one of which was regarding my water heater. The others related to 'air quality. I was livid and perceived the act as sabotage. Why would you put all of that in front of a potential buyer? And he was not authorized to do anything other than service the HVAC, so had no business discussing my water heater. His statement was something like ' the water heater is old and should be replaced before it goes bad'. Why would I hand that to a potential buyer? Mentioning my water heater on the receopt was out of line and out of the scope of his service call, especially this one. I really felt betrayed as a customer. His business was the HVAC. He could have mentioned the other stuff, but to put in writing was wrong. I know how old my water heater is, but for the record, it has a 12 year warranty which expires in 2021., but again, that wasn't the scope of the service call. Why would I invest in all of that air quality products when I am about to sell? The only thing that makes sense is that he thought I was a stupid woman that would say go ahead and do all of that so he got sales credit. If that was his strategy/goal he needs to be trained. There is a time and place for everything and this behavior was wrong. Luckily, none of the other Technicians have been offensive. They're always very polite and professional. If I don't sell and need to schedule another service call I do not want Anthony in my home."
mr levy L.
bethesda, maryland
aleksey G.
germantown, maryland
beatrice V.
chevy chase, maryland
"Technicians were thorough when checking the AC unit components. They also informed me of minor deficiencies discovered. They also advise of different options for purchasing a new upgraded system and left contact information."
ms williams W.
bethesda, maryland
"Our furnace stopped working and they scheduled the repairman to come within a few hours."
wayland S.
silver spring, maryland
"Very thorough, professional, efficient, timely, and friendly"
david W.
bethesda, maryland
"Tay, Mo and Jason provided exemplary help when our water heater failed on Thursday night. Tay came over very quickly and set the unit offline so we could restore water flow to the house. He started the order process very quickly and efficiently. Mo and Jason came yesterday and completed the job very quickly, efficiently and cheerfully. Kudos to all three men for their excellent service!"
bette L.
washington, district of columbia
ciro H.
beltsville, maryland
christophe G.
washington, district of columbia
"Technician was knowledgeable, forthright, and helpful. Went out of his way to try and fix the problem as quickly as possible."
steven K.
montgomery village, maryland
"Informed me of Service being done and why it needed to be done"
john B.
washington, district of columbia
"Your technician arrived within a couple of hours of my phone call on a Saturday. He was cordial, professional, and took care of the problem. On completing the work, he explained in detail what he had done."
ms. barkanic B.
bethesda, maryland
"The technician found the source of the problem within a minute!"
rina C.
silver spring, maryland
"From the salesman to the installers/techs everyone did a fantastic job ensuring that I had heat ASAP as my unit was unable to work any longer due to age."
mr townsend T.
rockville, maryland
"John took his time to explain what's going on (understanding that I am more technically adept) and what the risks of the current equipment are."
bill S.
gaithersburg, maryland
"Technician very friendly and helping me answer all my questions"
harold G.
bethesda, maryland
"I needed my air conditioning serviced and the technician said he was servicing my furnaces (which had been previously serviced)."
beth I.
rockville, maryland
"Clear explanations of service; very professional, and polite."
alex N.
silver spring, maryland
"Technician was very knowledgeable and courteous"
katherine K.
rockville, maryland
"Parker Pearce has always been a 5-star quality service both by the technicians and sales consultant. So efficient and they try to hard sell you into anything you don't need and they are 100% honest along with 5-star quality workmanship."
ms simon S.
rockville, maryland
"I was satisfied that the problem was addressed but I had to call and remind you that it had not yet been resolved."
lee L.
frederick, maryland
"He did an excellent job. Explained what he did and answered any questions I had."
gloria G.
brookville, maryland
"Your service technicians are always efficient and polite."
robert R.
kensington, maryland
"Charles was polite and explained what he was doing and why."
matt M.
rockville, maryland
tabby V.
silver spring, maryland
curt C.
rockville, maryland
elvera B.
bethesda, maryland
"easy online appointment and on time service call"
st A.
damascus, maryland
"Techs are very courteous and knowledgeable."
michael S.
kensington, maryland
"service man gave extra info"
mike D.
chevy chase, maryland
"The technicians arrived on time, knew what they were doing, completed the work in a timely manner (even though getting the compressor restarted required several hours), and the result AC just like it used to be as best I can tell in this cold weather."
ms. smith S.
falls church, virginia
"Very professional made sure he covered all areas."
thomas H.
bethesda, maryland
"Technicians were very courteous and efficient. Completed job appeared to be very competently done. The WSSC inspector approved the job within minutes."
mrs. randolph R.
bethesda, maryland
richard K.
bethesda, maryland
"Chris was very responsive to all my questions, whether about the focus of the visit or not. He seemed quite knowledgeable."
eileen B.
potomac, maryland
"Showed and explained what he was doing and why."
ms. fuller F.
silver spring, maryland
ms farine F.
kensington, maryland
"He checked the unit, provided some feedback and was very polite."
tom D.
germantown, maryland
"Promptness of service. They were scheduled to be at my house between 8 and 10 am and they were there at 8 am sharp! Two nice and courteous young men"
mrs jaret J.
gaitherburg, maryland
veneeta A.
chevy chase, maryland
"Job got done properly. But way too expensive"
mrs goroum G.
wheaton, maryland
robert M.
olney, maryland
"Good professional service."
mark R.
takoma park, maryland
"Quick service. Diagnosed problem quickly and had the furnace running within 1/2 an hour."
juan A.
kensington, maryland
"I was not called before the visit"
ms nguyen N.
washington, district of columbia
"Clean, quiet, efficient"
dr. shah S.
potomac, maryland
mr. kirk K.
cabin john, maryland
"Efficient, professional and good explanation of our H vac system and potential issues in the future."
mr eskin E.
washington, district of columbia
richard R.
bethesda, maryland
"i WAS PROMISED 8:15 TO 10:00. HE ARRIVED AT 10:30. SOME WAS TRAFFIC, NOT HIS FAULT, BUT SOME WAS B/C THERE WAS A REGULAR MEETING THAT THE PERSON WHO MADE THE APPT WITH ME DID NOT FIGURE INTO THE ARRIVAL TIME. I MAKE MY LIVING BY SELLING MY TIME, AND I DID NOT APPRECIATE WHAT SHOULD BE A FIXABLE PROBLEM DELAYING THE VISIT."
donna S.
rockville, maryland
natalya B.
gaithersburg, maryland
magdalene F.
derwood, maryland
"Chris did his job efficiently."
dr. goldberg G.
potomac, maryland
"Technician was very knowledgeable, and thorough."
valerie S.
sterling, virginia
"Friendly and efficient"
james B.
silver spring, maryland
jeff B.
silver spring, maryland
"Chris did a great job explained everything"
patricia G.
rockville, maryland
mrs j. viksnins V.
washington, district of columbia
"The tech seemed to do excellent work, but the company doesnt provide background info! Ive been waiting a month for a filter replacement which he would have had on his truck had he had the information. Hopefully! Pd for filter, BTW."
mr bergin B.
bethesda, maryland
mary o'hair O.
laytonsville, maryland
"Very thorough and honest Did a good job"
mrs L.
potomac, maryland
"Friendly, competent, and respectful service"
frederick V.
laurel, maryland
"Everyone from Technician to Sales Consultant to Installer provided professional technical information and service."
craig E.
gaithersburg, maryland
patricia B.
wheaton, maryland
"The service tech was fantastic. Knew what he was doing. I felt comfortable and had the upmost confidence in him."
bhuban P.
germantown, maryland
"Good service"
jeffrey D.
olney, maryland
"Great service"
roy A.
columbia, maryland
"Did great troubleshooting. Explained what was happening. Fixed problem. Also it turns out that the care with which he wrote ticket later met the criteria of having my Ecobee thermostat replaced under warranty. (Neither of us had this in mind)"
sidney S.
silver spring, maryland
amy F.
washington, district of columbia
"Sergio was polite and thorough and explained what he saw in a way that was easy to understand."
mr. ghesquiere G.
potomac, maryland
ms. lichtenstein L.
chevy chase, maryland
"Both technicians treated me and my home with respect. I was informed about all procedures regarding taking out of the old hot water heater and installing the new one. They went above and beyond."
martin G.
rockville, maryland
mr shanley S.
potomac, maryland
"Always happy with your company"
mr & m ward W.
bethesda, maryland
"On time, friendly, courteous, answered questions"
mr l morad M.
washington, district of columbia
"Punctuality, competence, courtesy."
ms. tedla T.
potomac, maryland
"Anthony went beyond the call of duty. He was courteous and professional. He was knowlegeable. He took his time and explained the importance of certain maintenance needs."
mr whitman W.
potomac, maryland
"Technician showed up on time, did a thorough inspection and provided a detailed report..."
francisco C.
potomac, maryland
"Charles appeared punctually and dedicated a good amount of time attempting to identify the issue. Though we did not resolve the source of the issue, he clearly explained my options should we encounter it again."
craig M.
adamstown, maryland
"Excellent tech! Bet knowledgeable and courteous"
ms. nunez N.
rockville, maryland
"Just was competent and informative and efficient"
barry G.
silver spring, maryland
"You always do a great job!"
p L.
rockville, maryland
"Greg gave thorough and professional service."
mr dacy D.
gaithersburg, maryland
mrs haverback H.
bethesda, maryland
"Pedro was thorough in looking at my issue and explained findings to me."
eric F.
potomac, maryland
peter W.
rockville, maryland
"Hi Young man seemed knowleadge and was quite pleasant."
loan D.
bethesda, maryland
"Your technician did a very good job"
dinaker B.
glenmont, maryland
"It was too late in the night he came and did a great job:"
sandy C.
silver spring, maryland
"Josue was the "on call" technician who came within the estimated time given. He was polite, answered questions and fixed the problem. He also mentioned the Advantage Plan as an option since my unit was approaching 10 years old."
bruce L.
rockville, maryland
darielle H.
laurel, maryland
"He as extremely polite"
jane O.
frederick, maryland
mark C.
kensington, maryland
mr deluzio D.
germantown, maryland
"The service consultant and master technician were very knowledgeable, courteous and professional. I was very impressed with the overall operation."
michael C.
frederick, maryland
"Pedro was polite and informative"
lisa M.
potomac, maryland
"Called to provide us with an ETA; professional and explained the problem; was able to complete the repair in the same day"
thomas M.
greenbelt, maryland
mr daley D.
rockvile, maryland
"Honest about furnace"
barton V.
chevy chase, maryland
ann rose G.
rockville, maryland
"He was helpful and courteous."
elizabeth M.
silver spring, maryland
"Sergio was very professional, explained every thing well."
patricia F.
laurel, maryland
"Very professional and helpful. Explained the problem in terms I could understand."
ms. d knox K.
brookeville, maryland
"Very efficient, explained the situation and fixed it quickly."
kendra K.
new market, maryland
henry H.
silver spring, maryland
"VERY SATISFIED"
ms simon S.
rockville, maryland
jim T.
rockville, maryland
veronica S.
silver spring, maryland
"They all were great, but they're costing me money."
harold M.
potomac, maryland
"Technician was 20 min. earlier than appointment time. Although we have not had problems, inspection did not appear as thorough as in previous visits. Perhaps it was as thorough as necessary. Technician did not give his name on arrival (I had to ask him for it) and did not offer a Customer Receipt when he was ready to leave. I had to ask him for it."
sujai S.
bethesda, maryland
rick H.
brookville, maryland
"It was a Sunday and he showed up and was very helpful."
fran C.
bethesda, maryland
ms brown B.
washington, district of columbia
"very professional, seems knowledgeable"
ms. faris F.
gaithersburg, maryland
robert S.
ashton, maryland
"the tech gave me a lot of info to help me make decisions about service required"
patricia W.
damascus, maryland
warren W.
bethesda, maryland
"Technician was highly skilled, completely accommodating and professional as well as thorough. You guys are the best!"
thomas and deborah H.
clarksburg, maryland
"I called a different place. They told me they would be out. After 3:00, they called back and said they weren't coming. We didn't have heat. I called Parker Pearce and Chuck came out that evening and worked until the problem was solved. Even John, the supervisor came to help. We were impressed with their promptness, courtesy and professionalism. We HIGHLY recommend them."
michael I.
college park, maryland
"On time, very polite, professional, and did a great job."
dr gorden G.
bethesda, maryland
maria D.
germantown, maryland
"Technician was courteous and professional."
patricia F.
laurel, maryland
"Tay, was very helpful and professional. He explained the problem and what it would take to resolve it. Complete the task because I have heat again."
home llc L.
rockville, maryland
mrs haverback H.
bethesda, maryland
"Professional in all he did. Excellent attitude."
mary H.
gaithersburg, maryland
"The rep came within the appointed time."
david W.
rockville, maryland
"Came out twice the day I called to get my heat working."
ms fugate F.
silver spring, maryland
ms. press P.
silver spring, maryland
kendra K.
new market, maryland
mr dube D.
derwood, maryland
"Came in time window, knew their job, quick installation, and explained the new setup in language I understood."
charles W.
rockville, maryland
"Anthony was on time, was very knowledgeable, and solved the problem."
heather M.
silver spring, maryland
"Pedro took a look at our system and checked it extensively, addressing all of my concerns and questions . He'd been at out house before so he also knew the system."
ms katsoyannis K.
potomac, maryland
"$169 yearly fee is on the high side compared to other companies."
suzanne A.
washington, district of columbia
"Technician was knowledgeable and arrived on time."
brian S.
germantown, maryland
pearline S.
brandywine, maryland
georgia M.
silver spring, maryland
"I thought he did a good job. Also, he informed me that Parker-Pearce had installed the wrong humidifier model on my system originally (in April of 2015). Why they installed the wrong type is beyond me. Moreover, I don't understand why no other Parker-Pearce technician ever informed me of that (during a check-up of my system); perhaps none of them even noticed it (but then I question their competence). I'm not at all happy about this situation, but Pedro at least discovered it and informed me of it."
james A.
bethesda, maryland
"The technician came right on time, and was friendly, polite, and professional. I liked that he offered to take away the used air filter, since the trash pickup had just occurred."
mr nollen N.
washington, district of columbia
"Tay is apparently competent and polite, and came within the 2-hour window, not at the very end of it."
frank B.
washington, district of columbia
richard W.
washington, district of columbia
"Very thourough, very polite, answered my questions, very efficient"
mr. greenspan G.
boyds, maryland
"The technician did a great job however as a result of turning on and turning off and repressurizing the hot water heater another pipe started to leak and Parker Pearce was unable to send another technician out with the expertise to stop the leak as a result I had to hire a plumber to correct the problem after paying Parker Pearce to put the new valve in."
diane B.
washington, district of columbia
"Responded within 40 mins. Tech was knowledgeable of the issue."
james B.
bethesda, maryland
"The technician arrived within the service window, was courteous and efficient, and provided additional information about the odor reduction air filter we use."
patrick S.
rockville, maryland
"Josh is terrific! He went over the findings with me."
ms. chaudhry C.
bethesda, maryland
"Service person polite , answered all my questions"
mr. hendricks H.
washington, district of columbia
ms zaffos Z.
gaithersburg, maryland
"Arrived at scheduled time; professional; courteous"
mark S.
bethesda, maryland
"Prompt, courteous, efficient"
mr. K.
chevy chase, maryland
"Well informed technician. Clearly communicated the "health" of the systems"
winifred W.
silver spring, maryland
"The two of the young men worked well together and were respectful of my home by putting on the boots as they entered. They were clean with the vacuum of dust and dirt that had to be removed from the registered and cleaned up afterward."
eva F.
ellicott city, maryland
mr eriksson E.
silver spring, maryland
"Technician was very prompt, knowledgeable and courteous."
sam A.
germantown, maryland
mr. jetha J.
rockville, maryland
"The technician said amps are high. My system is only 10 years old. Is one supposed to do something about this? up to now, my bills have been quite reasonable."
matthew V.
vienna, virginia
jeanne D.
mclean, virginia
"During regular scheduled maintenance Sergio is very polite and engaging. He does a VERY good job inspecting our Oil Furnace, and clearly is an expert at what he does."
michael O.
washington, district of columbia
andrea S.
rockville, maryland
mr fry F.
silver spring, maryland
"Chris was very friendly, efficient, and competent. Could'nt have been better!"
katharine S.
washington, district of columbia
"Found problems and solved them"
mr regan jr J.
rockville, maryland
"Professionl, courteous, respectful of my time"
mary C.
chevy chase, maryland
mr james W.
silver spring, maryland
mrs. spitzberg S.
potomac, maryland
"Chuck was very professional, checked out the equipment, and didn't try to see anything."
walter H.
gaithersburg, maryland
"Sergio has serviced our HVAC prior to this call and is an extremely knowledgeable, efficient and courteous technician in addition to maintenance on the system, he re-set our thermostat to be more effective for our particular home situation. Excellent work!"
mr. bacsinila B.
wheaton, maryland
"he does know what he is doing"
ms fox F.
silver spring, maryland
meyer G.
boyds, maryland
"Polite and professional. Thorough"
patricia W.
hyattsville, maryland
"Parker Pearce has always given outstanding service. We have used the company for more than 10 years. That should tell you something."
gerald M.
monrovia, maryland
mark R.
bethesda, maryland
"Team was dedicated and very knowledgeable. The installation just took longer than expected. Still awaiting competion."
mr sharrock S.
rockville, maryland
"Technician was pleasant, professional, helpful. Spotted problem with condensate drainage and corrected."
mr nerantzis N.
rockville, maryland
"Josue(?) was extremely polite and efficient"
mr bell B.
silver spring, maryland
jonathan A.
hyattsville, maryland
"Friendly thorough and polite"
stephanie R.
silver spring, maryland
"Although my system began working shortly after his arrival, the technician continued troubleshooting to see if he could identify why it hadnt been heating."
sharon H.
olney, maryland
"Anthony was very thorough and explained everything well. He was courteous and respectful of my home."
donna rae Q.
wheaton, maryland
"Courteous, professional The furnace seemed to be functioning well before, and still is, so I have no way to evaluate if servicing was good or not."
ms. barkanic B.
bethesda, maryland
john W.
silver spring, maryland
"The technician who came was courteous, experienced, efficient and clearly explained the problem and the solution"
mr fisher F.
potomac, maryland
"Hvac system in small closet was not turned back on thus thermostat was not on until I fixed it. water detector in small closet was upside down.. Water detector in large closet went off as soon as tech left, but no water leak???"
daniel S.
alexandria, virginia
"Very thorough and professional"
frank H.
frederick, maryland
angela W.
washington, district of columbia
"From the time I called until Gregg, the Technician showed, I received nothing but professional, friendly, courteous service an advise. Note: My answer to arrived within time frame was ranked low only because Gregg did not arrive on time but due to no fault of his own. There was a bad accident that he had been caught up in. However, the consultants from the company, kept me abreast of why he would be late. They called me several times before he arrived. For that I am grateful!!"
richard S.
hyattsville, maryland
"On time and did a good job."
ms ganzfried G.
bethesda, maryland
chris W.
potomac, maryland
"did a great job"
steve R.
alexandria, virginia
betty B.
silver spring, maryland
"Arrived on time and fixed my problem promptly. Very informative as to what was done and very pleasant to work with."
doug B.
silver spring, maryland
"Sergio was good polite and a answered any question I had."
steven K.
washington, district of columbia
"Sergio was on time, super friendly and he provided valuable information about our units, in addition he gave helpful advice about our water heater and humidifier."
leeann B.
bethesda, maryland
"Pedro was professional, friendly and helpful. I will request his service again."
mr tiffany T.
rockville, maryland
"Helpful and timely Technician."
mr. perazza P.
bethesda, maryland
"Did well."
cynthia G.
laytonsville, maryland
edward feroli F.
rockville, maryland
"Polite knowlegible friendly"
roy A.
columbia, maryland
sharla yurkunas Y.
chevy chase, maryland
guillermo s. S.
potomac, maryland
mr rajan R.
potomac, maryland
"Edwin was thorough and took the replaced furnace filter with him for disposal. The prior service tech left the replaced filter in the furnace room. Edwin of the half dozen techs who have provided service was the only tech to help me get the thermostat programming to work. I would like my future service to be solely provided by Edwin going forward"
victor B.
washington, district of columbia
"Excellent service, excellent tech!"
randall T.
gaithersburg, maryland
"Sergio took extra time to help me identify where a bad odor was coming from after turning on my heat for the first time this season. Turns out the coils needed to be cleaned. He educated me about dirty sock syndrome which I had never of before. Very thankful."
brian R.
kensington, maryland
"The Tech Charles was very informative about the maintenance work he performed, and why it's important. Obviously one of your best Tech's on staff. Explained all work in detail, answered all questions. Thanks Charles"
mrs. randolph R.
bethesda, maryland
"Two weeks ago the technician said I had mold and the UV lights needed to be replaced. He was right about the mold but never checked to turn on the lights. They were fine. Yesterday's techs removed the mold but didn't clean the carpets where they had been working. Left screws behind."
mark W.
silver spring, maryland
dorothy K.
silver spring, maryland
"self evident"
alison F.
derwood, maryland
carole K.
rockville, maryland
mr e saloman S.
rockville, maryland
richard J.
potomac, maryland
"Pedro was on time, polite, respectful and professional"
winifred W.
silver spring, maryland
"He answered my questions to my satisfaction"
david H.
silver spring, maryland
"On time polite and thoughtful service"
william M.
bethesda, maryland
"....because the experience was satisfactory."
mr. silas S.
rockville, maryland
ms stein S.
washington, district of columbia
"I find Devontay always extremely thorough, professional, pleasant and accomodating. When I know he's coming I know everything will be fine."
mr lawson L.
silver spring, maryland
"Very professional worker. Explained what he was doing and why it needed to be done."
mr preusch P.
rockville, maryland
"Service man was competent, answered questions, made reasonable suggestions for future."
bette L.
washington, district of columbia
"Edwin was very polite, professional and thorough."
ms. tognetti T.
gaithersburg, maryland
"Seemed competent and knowledgeable. Patiently asked if I had any questions and answered any I had."
mr. nelson N.
bethesda, maryland
"Shortly after the technician came, another guy came to "help" him, which has not happened on any previous twice yearly service checks.I suspect he came to help make the case that I should buy a new system, which I am not interested in doing. When I made that clear early in the visit, both reps focused on the condition of my system and what to expect. Both of them were friendly, polite, and knowledgeable."
donald C.
montgomery village, maryland
"More salesman than technician"
mr. meyers M.
bethesda, maryland
"Helpful and efficient service. Answered my questions in a forthright manner."
ms durrani rental R.
wheaton, maryland
"One issue of note: I was scheduled for service at my house between 10-12 and then my nearby rental property from 12-2. I called in the morning to get an idea of approximately where I was on the list, so I could plan. The person taking my call said she did not have that information, but assured me the tech would call about half an hour before his arrival, He did not call, just appeared (in good time). This wasn't really an issue since I was home, but I was lucky that I heard his knock. He said he hadn't been instructed to call me, and that normally the office calls the customer. This happened during the spring visit as well."
ms brown B.
rockville, maryland
"Chuck seemed to know what he was doing and explained things as he performed the furnace maintenance."
mr dikel D.
rockville, maryland
"On time arrival, friendly but professional tech who obviously knows his job."
marci and adam S.
rockville, maryland
"Pedro was very professional, friendly and comprehensive, and competent."
mr stinehelfer S.
olney, maryland
"Thorough service, professional expertise, helpful advice"
patty Z.
kensington, maryland
"Pedro was right on time & was sweet & efficient."
james seal S.
bethesda, maryland
"showed up on this, explained what he did and what needed to be done."
thomas S.
montgomery village, maryland
mr clark/burkett C.
washington, district of columbia
"You have always given us great service !! I"
jeanne M.
potomac, maryland
"Technician arrived on time, was thorough and efficient."
mr wilson W.
olney, maryland
"Charles was very thorough and provided pointers on optimal times to replace filters and other info."
david bruce B.
silver spring, maryland
"Trent was professional and efficient. After the servicing he provided a concise summary of what he found."
mrs. hoffman H.
potomac, maryland
mr picerno P.
gaithersburg, maryland
"This only applies to when the technician came back the last time. The technician didnt appear for the original appointment time."
dr. a. spott S.
potomac, maryland
"Prompt and thorough service"
mr koppen K.
bethesda, maryland
john C.
brookeville, maryland
"Jim Finch was very knowledgeable and personable."
mr hillard H.
potomac, maryland
"knew a lot about furnace and did excellent work."
bridget B.
takoma park, maryland
tom H.
rockville, maryland
"Technician arrived during scheduled window. Sergio was very polite, professional and informative."
willows A.
laurel, maryland
"We continually receive exceptional service when the guys service our HVAC units or water heater replacements. - S Turner Property Manager"
falls condo lobby's L.
rockville, maryland
"His knowledge of our system and he did excellent explanations of a potential problem"
mr auld A.
burtonsville, maryland
ms kangas K.
kensington, maryland
ms. starr S.
chevy chase, maryland
"Tay knew what to do to stop the leak from the humidifier on the furnace."
mr. pilon P.
bethesda, maryland
"The only reservation I had was that I had to press Charles to get him to overnight the part we needed to get one of the furnaces going."
lawrence C.
potomac, maryland
mr. john F.
washington, district of columbia
larry N.
rockville, maryland
mary C.
chevy chase, maryland
mr eckenrode E.
burtonsville, maryland
german e. T.
rockville, maryland
"Edwin was very professional."
annette R.
rockville, maryland
rosa O.
rockville, maryland
"The technician was courteous and professional."
ms hoffman H.
potomac, maryland
larry L.
frederick, maryland
"They are proficient, efficient and reliable."
nola C.
brookeville, maryland
"Tech was on time, thorough, and answered questions completely."
mr dube D.
derwood, maryland
"Called to let me know when coming and explained my current situation regarding my HVAC systems"
james D.
silver spring, maryland
virginia E.
bethesda, maryland
"Sergio was polite and efficient"
mr l. & hoffmann H.
rockville, maryland
christophe S.
jefferson, maryland
christianscience R.
alexandria, virginia
john v.
potomac, maryland
"When I booked the appointment, I requested that the technician bring two (2) Aprilaire 4000 filters. That did not happen, and the tech had to leave, get them, and come back and install them. This made the service appointment last for two (2) hours total."
martin G.
rockville, maryland
mr. reichenbach R.
bethesda, maryland
"Was very thorough"
mrs. mendelsohn M.
bethesda, maryland
"The only off note was the tech arrived slightly later than expected."
ms parkhie P.
germantown, maryland
"He.came on time, was polite and got right to work he answered all my questions as this was my first service call. He explained about possible unit replacement costs and coupon."
mr. mikolaski M.
washington, district of columbia
"John provided excellent service and spent time answering my questions"
mrs. cimmet C.
bethesda, maryland
"For a change, Parker Pearce sent out the technician I requested. It is nice to have someone who has serviced the equipment in my home previously and is familiar with the HVAC system I have."
mr fairchild F.
bethesda, maryland
"Technician arrived on schedule after calling me to alert me to his arrival time. He was professional, careful, courteous, and finished his work in a timely manner. He also alerted me to potential problems with our 11 year old water heater."
adrianne S.
landover, maryland
mr namoski N.
rockville, maryland
"He explained his ratings on our furnace and how the age of the furnace affect the ratings. Also indicated our equipment should be good for at least 3 or 4 more hears. Gave us info on the furnace filters - never knew there s a rating number on t;hem. Charles is a highly qualified technician and worked very steadily and neatly."
mr lobel L.
derwood, maryland
"Technician was punctual, courteous and did a thorough job"
george S.
bethesda, maryland
"Josh seemed thorough and inquisitive."
mrs haverback H.
bethesda, maryland
"Updated me on what he was doing."
mr. elmore E.
rockville, maryland
"Pedro was here on Thursday and worked very hard and could not get the furnance to do what it should. He talked to people in your office and finally cleaned up and left the furnace working and had me sign and said they would be back tomorrow. Asked for a time and I suggested 10 am and he said he would put it in and left. Friday cane and I called your office at noon and they were not aware of the problem and would schedule a person asap. Let me know that a service man would be here 2 to 4 pm. Chris showed up and took over and I had found my paper work when the furnace was installed. He was a real expert and after checking the thermostat and making adjustments he was able to get the furnace to to do as it should and checking that it was okay completed the repair. I hope I get him back the next time I have service. I also think Pedro could return. Both are very nice and I would enjoy either one for service."
ms hibbert H.
washington, district of columbia
"Tay is very knowledgable and helpful. He answered any questions that I asked."
carl H.
gaithersburg, maryland
"On time, professional"
willem H.
rockville, maryland
"One Advantage sales pitch is fine for initial visit, but don't need to be reminded on every visit..."
ms gill G.
gaithersburg, maryland
"Edwin was on time ,put on his shoe covers without being asked ,& he answered my questions & he was polite."
mrs friedman F.
garrett park, maryland
"Prompt and complete service"
michael W.
potomac, maryland
roy A.
columbia, maryland
"Provided useful tips"
marianne C.
bethesda, maryland
mr. liebesman L.
rockville, maryland
"Excellent technician- explained everything in understandable terms and appeared to be very knowledgeable and experienced."
parvin M.
bethesda, maryland
"The new heater was bought and installed by Parker Pierce. It has never worked. And still not working. The installation was poor and incorrect, and there have been many attempts to correct it, but successfully. Im disappointed and Irate."
mrs. randolph R.
bethesda, maryland
jon M.
cooksville, maryland
"Very courteous & professional & thorough"
linda H.
washington, district of columbia
mr eisler E.
washington, district of columbia
"Fast appointment, on-time arrival, friendly, competent service tech"
bruce K.
potomac, maryland
"Technician was early for the appointment, friendly and efficient, tested the house for carbon monoxide, and explain that I needed a new humidifier."
barbara K.
olney, maryland
"Sergio was quick and thorough in doing our seasonal checkup"
basim K.
washington, district of columbia
david W.
bethesda, maryland
"Sergio provides excellent service!"
john W.
silver spring, maryland
rick H.
brookville, maryland
"Very nice guy."
sarah B.
silver spring, maryland
frank K.
bethesda, maryland
"Your expert was polite, thoughtful and informative."
maria calomeris C.
wheaton, maryland
"Extremely courteous, knowledgable and professional."
mrs nordstrom N.
sandy spring, maryland
mr eriksson E.
silver spring, maryland
"He was knowledgeable and very courteous. He may have checked the humidifier but did not tell us."
joan R.
chevy chase, maryland
"Came on time, courteous and helpful"
ms brown B.
silver spring, maryland
"The technician was really great - explained everything in a helpful way."
elayne K.
gaithersburg, maryland
khurram S.
rockville, maryland
"John was knowledgeable and transparent about the process."
michael G.
washington, district of columbia
"Other than the normal service, Chuck attempted repeatedly to reset the WiFi connection on the thermostat, which has been offline for several years. The WiFi remains inactive, but we appreciated Chuck's repeated attempts."
elizabeth C.
silver spring, maryland
"Gregory went over the results of his checking of the system--very thorough explanation. Made some recommendations, etc."
holly G.
gaithersburg, maryland
john S.
bethesda, maryland
"John was very knowledgeable and not pushy. He told me what I needed to know about my HVAC system - including that is was entering end of life - but was not pushing me to buy a new system, etc."
barbara G.
rockville, maryland
"Polite and professional."
william namara N.
derwood, maryland
"On time, courteous service."
mr & aud frace F.
olney, maryland
"Chuck was professional, explained everything, and did not rush to get finished."