Parker Pearce Service Experts Reviews

"Chris took a good amount of time diagnosing the issue and coming up with an answer. He was great!"

"Mine was a complicated series of problems. Pedro, Josh, and Tom along with the phone people were concerned, kind, and responsible. I was responded to after-hours right away. They took time to return until the problem was figured out and fixed. Everyone was a person not impersonal--kindness and respect are HUGE to me. Each person explained in detail and clearly what they were doing and what had gone wrong. Each person had expertise, knowledge, and patience. Josh and Pedro responded to my text messages and answered my extra questions even when one question was after hours. To the two of them it seemed as if this was a profession and a career for them, not a "job" to be over and done with. I am very grateful to them."

"Mr Flores was very efficient and Covid careful. He explained what he was doing and why. Extremely satisfied with the service"

"Equipment installed correctly, but they made two holes in the wall. They said they would not repair. worker did not wear mask. heating AC work has been good in the past so I was disappointed."

"It took 3 technicians and 5 visits to get it right. 6 days on emergency heat is going to destroy my budget, but I am very happy with the results. And will use you again."

"Was waiting on for tech to show up between 10-12, but I had to call find out what happened and sent other tech to take over. This tech did about 10 minutes maintenance check up and didnt have air filters I requested for. Same air filter since 7 months. My mother asked him about it and he said have one in closet (that was old one that not good for allergy and catching dust) was disappointed with this."

"Chuck quickly diagnosed the issue and provided a clear and easy to understand explanation of what the problem was."

"Excellent work performed by the expert"

"Pedro arrived on schedule, quickly diagnosed problem with banging noise, doubled to make sur the noise was gone, found he needed to add a register to the air intake, solved the problem. He completed the Preventive Maintenance as well and replaced a failing capacitor for the blower motor. He was polite., efficient and basically a model service technician. He is welcome here anytime."

"Quality tech with lots of experience, open to questions and honest and forthcoming with advice. Thorough service!"

"My technician was fantastic. He got there early and patiently waited for me to arrive. He was very courteous, informative and did an overall excellent job. Wish more companies had such great technicians."

"Pedro was professional and patient answering my questions. I was surprised when he stated that I would owe $66.00 because when I scheduled the appointment I specifically asked if there would be a charge and she said no because I had the annual contract."

"He did a good job and explained what need to be done in future"

"Very satisfied. Appointment was for routine maintenance of furnace. Greg was polite and professional."

"Technician was good about explaining what he was fixing and why, etc. He was very thorough."

"On time and efficient."

"You miss quoted me and xharged me 66 dollars that the office receptionist said was no charge"

"Pedro was very professional and confirmed what we suspected regarding our humidifier part that needed replacing."

"Your man spent the time he was here trying to sell me a new furnace and finally he told me it would cost 850.00 to repair what was wrong. I took the inducer out and found that the inducer wheel was damaged. I spent 38.75 for a new wheel and the furnace is now working fine."

"Efficient timely service"

"Technicians were on time and fully equipped to handle the job at hand."

"He was knowledgeable, efficient, and explained everything in terms that we could understand. I hope he returns on future maintenance."

"The technician seemed quite nice, but his advice to stick to a single temperature seemed bizarre. Also, like other Parker Pearce technicians, when they do not write down instructions for me to follow, I forget much of what they are telling me. I would appreciate someone calling me."

"Greg answered our call at a very tough time: we had no heat and there were freezing temps outside, as well as stormy weather. He promised to get back to us as soon as he could obtain the needed part. We were very anxious as the house was so cold. By the morning we received word that Greg would be back to us between 10-2 that very day. We so appreciated that we had the feeling that he would not let us down. His service was complete and thorough, although our furnace space was tight and hard to negotiate. His attitude was friendly and caring. We were impressed!"

"He came on time, he did the job without any fuss, and he answered two questions I had about the furnace."

"Josh was efficient, knowledgable"

"They determined that my problems were mostly "operator error" very quickly and gave advice on maintenance."

"He quickly found the problem and replaced the broken part and now the humidifier is working properly."

"I was able to get a same day appointment on a very icy and cold day. Thank you!"

"were very good!"

"good customers relationship; however, couldn't help me with my shower heater which is producing enough heat. He just told me to find a plumber by myself.. IN order to continue working with you I request for a plumber to check my shower heating system for me. . Thanks."

"Very personable and respectful of Covid protocols"

"Pretty much on time and very efficient"

"I had no heat, was promised & the day before another company came out told me they needed to order the parts as soon as it comes in they would complete the work. Next day I was told the parts are on order & schedule to come in on Monday, that would be 4 days later in the middle of winter. The whole weekend without heat. Could not except that hearing from the company.. Call you guys & everything came together. I LOVE YOU GUYS!!!!!!"

"Very easy to work with, knowledgeable, professional"

"He was attentive to our questions, and worked hard to answet"

"Came in 10 minutes; very helpful and easy to discuss issue with, and quickly resolved issue, checking carefully"

"Everyone was very responsive and helpful"

"It took over a year for a technician to come out and fix our water heater installation that failed inspection."

"Your staff knew the right thing to do to restore heat and they did it."

"2 great guys, explained everything"

"Chris was great! He diagnosed the problem, fixed it and helped us know what to try if it happens again."

"Mr. Joselino Ramirez is prompt, friendly, knowledgeable, and professional."

"On time, quick friendly service, answered all our questions."

"Did not check properly. Spent less than 10 minutes altogether to check the system."

"Carlton did a great job. He called to let me know when he was going to arrive, and then arrived at that time. He serviced both our systems, answered any question that I had, and went out of his way to take care of a couple of things that I had asked about."

"Came on time and fixed the problem."

"So professional, quick service, extraordinary service people from appointments to on site people. High quality."

"Good diagnostic and good repair by excellent technicians. Parker Pearce sent me quickly technicians who came in time. Parker and Pearce could have call me back to tell me they have the part necessary for the repair. That could have accelerated the process."

"The tech was very helpful and thorough in his explanation of our issues"

"Professionalism on the part of the person I spoke with to arrange the additional service as well as on the part of the technician!"

"seemed careful, thorough, and ready to answer questions"

"Arrived on schedule, performed maintenance as required, explained equipment condition clearly to me, work masks, friendly."

"Very professional , clean and very aware of the health issues we all are dealing with"

"Pleasant and professional and quick!"

"Prompt, knowledgeable and efficient."

"Tech was on time, knowledgeable and courteous."

"Service was fast and a 5-star rating."

"Every time a technician visits they ask about filters. When we entered the lease agreement youll never have to deal with filters again- we will take care of that So Im waiting to see if filters are actually delivered because we should change them ourselves according to the tech. Also oh your thermostat clock will reset automatically no it doesnt."

"The technician was very friendly"

"Fixed the issue quickly"

"The 2 installer were excellent. They respected my property as well and went over the complete system that was installed"

"All I had done was air filters dropped off."

"Do NOT ever send this technician to my house again. Call me about him, and also question the second technician who was also present during his last visit."

"He did good."

"Tech arrived in the timeframe, was professional & courteous. He wore his mask the entire time and covered his boots with shoe covers."

"Carl was very helpful and even read the water meter for us."

"Charles/Chuck is super knowledgeable and helpful."

"on time, courteous, explained the problem and his proposed fix."

"courteous and helpful"

"Your Techs. go above and beyond the call of duty. I want to Thank Chuck and another fella that came out to my house."

"Quick, competent service, excellent technician"

"Friendly knowledgable service person. Provided me with clear information listened to my description and solved the problem"

"they came when supposed to.set up my machine for winter and programmed iy my desired temperatures 24/7"

"He was very helpful, and gave me a lot of information...."

"He went beyond duty to re-attach our wall thermostat to a stud in the wall -- it was wobbling loose -- and he also re-wired it to not be dependent on battery power.. Then he gave us a tutorial on ho to program it. He was great! A true goodwill ambassador."

"great and prompt service"

"Technician was efficient, fast and courteous"

"Greg was efficient, very conscientious about Covid precautions, and clear in his estimation of the problem, temporary and long term solutions"

"The only flaw was the ridiculously expensive replacement thermostat. And that the original one failed after only a go up l e of years. Shame on Lennox."

"Parker Pearce and their HVAC Technicians went above & beyond to diagnose and fix several problems with one of our heat pumps. I really appreciate their superb efforts and fairness that they showed in dealing with us. Pete & Sandra Bracken"

"Great technician, great service"

"Josue is the best! He knows our system well and quickly diagnoses and fixes problems. He's friendly and polite and very professional."

"Pedro was very knowledgeable and efficient. The motor had to be replaced, which he promptly did, preventing us from freezing overnight."

"They were very friendly with my mom and really helped solve the situation."

"pleasent and professional. Called to indicate when to expect arrival"

"The tech and his assistant were excellent, but the dispatcher left a lot to be desired. She asked me whether I actually had a contract, whereas the tech had wanted to know if I had a heat pump on the roof. Since I have been with your company for many years and you have installed my systems, why is the tech not given this information while at the home base?"

"Jim didnt try to oversell to us. The workers weree professional courteous. Moved furniture. Cleaned up after themselves. They followed safety procedures. And we messed up the original date for the estimate and Jim was very pleasant about it."

"Did a complete check up, answered all my questions and was pleasant to deal with."

"Good diagnosis, prsented all options, very professional"

"Technician came quickly, clearly explained the problem, and returned as promised the next day with a replacement part (furnace expansion tank)."

"Tech was skilled, knowledgable, efficient, and pleasant. (I never give a '10' on current work (Quest 1 and 7) because I never know if something might need a correction in the coming 30-60 days.)"

"Mr. Ben Younes made a detailed presentation concerning the 10-year plan and has answered my many questions. We are still deciding whether to take the plan, but whether we ultimately do so or not, I am impressed by his presentation and grateful for his professionalism and patience. My main complaint is that I had to call, email and write 3 times before the company assigned Mr. Ben Younes to respond to my inquiries about the plan. But that's not his fault. Once I was told that he is the person who would be assigned, everything has happened promptly."

"PROMPT AND HELPFUL"

"Excellent customer service...knowledgeable...addressed my problem immediately."

"Polite, efficient, always wears his booties."

"The installers were professional, knowledgeable of how to install the equipment, quiet, and respectful."

"It would have been a perfect 10 but you did not have the part in stock needed for the repair. That meant ordering from Lennox and it took 2 days; so uncomfortable house while waiting for the part to show up."

"Could be 9 except I have a heating system layout that apparently can't be corrected"

"The technicians did a very good job cleaning my furnace"

"Technician arrived on time and quickly performed maintenance."

"nice guy..friendly...helpful to me.."

"Arrived on time. Professional"

"Prompt response to minor emergency situation. Rapid diagnosis and effective temporary fix. Next day provision of replacement part and installation for permanent fix."

"Very pleased to have the air purifier installed to make the house safer for us & for our guests. The installation was done timely & very neatly & expertly."

"I was told I would get a receipt in my email. I DID NOT! I called Tim and he blew me off saying he would speak to JOSH. If I can't get a receipt then do you expect me to trust you on a new system in a few years?"

"Very professional, on time for appointment, and gave me information about my system that would prevent my system from going down."

"The installers were very professional. They seem to have done a great job and I really appreciated their effort."

"Technicians were on time and very professional. They cleaned up after their work and were very helpful in explaining how my system worked."

"On time. Honest. Professional"

"The two technicians who are very professional, to care of business efficiently and cleaned up after. With welcome to come back should I need service order for the next check up."

"Would have rated a 10, but Carlton reeked of smoke and my wife is allergic"

"Very professional, on time, explained everything"

"I was overall happy with the service. I was surprised he did not clean the furnace as a company who I had a prior service always did. The price of the thermostat was also a bit of a mystery. In the end what we paid was probably fair but not sure how we got there. The part was represented to be priced at over $600 which a quick internet search shows that is not true."

"Jim Finch is an excellent salesperson and representative of your company. He worked with us to accommodate what we were looking for in terms of new HVAC units and the offered the best pricing he could. We trusted his recommendations because of his expertise and professionalism."

"Carlton was on time, friendly, thorough and efficient."

"The technicians arrived on time on the day we asked for help with our heating system. They promptly diagnosed the problem -- corroded batteries in the thermostat -- and just as promptly fixed it. How could we not be satisfied?"

"Only came and tryed to light pilot and didnt take anything apart to see if it was a thermal couple and said it was the gas value"

"Friendly service done well."

"I am taken back by how I was charged 185 for a oil nozzle change, 154 for oil filter and 89 for a tune up. I called around to other companies and the most my total bill should have been was $250 and I paid double. I even called the company the next day about my Bill and no return call from a supervisor. Greg was nice but I will choose a less expensive company over a nice employee anyday. I also am on a nieghborhood chain and nobody has ever paid those prices and thats why I called the other companies they recommended and found out I was ripped off. this is my 4th season with my house and I didnt keep the invoices of previous years work.. wish I did to call that company again.."

"When I scheduled the service I was not informed of the pre-repair service charges (total of $177.00). Technician basically didn't do anything that would deserve those charges."

"Chuck and the ther rep were very polite and efficient. Also very considerate, were the face mask and shoe covering"

"Courteous, explained the problem clearly and resolved it."

"On call technicians were very helpful for same day appointments when the thermostat they installed did not work."

"Prompt. professional and experienced."

"Thorough fork, friendly nature."

"Tom was very thorough. He noticed that one of lines to humidifier wasnt hooked up correctly and fixed it so that it worked properly."

"Excellent service technician."

"forgot to turn the heater back on"

"went over what had been done"

"The technician informed me about what he was going to and performed the inspection. He also checked the status of the filter and installed one that I provided."

"called me to let me know when he would arrive, promptly arrive at my request."

"Very thorough."

"Tom quickly diagnosed the problem, ordered the part, and rescheduled a return visit for the part installation."

"Pedro was professional and very knowledgeable."

"I didnt have heat and i had deduced that the problem was with my pressure switch. While the tech confirmed that the switch was ok, he concluded that the motherboard ($800) needed to be replaced. QAdter he left and ordered a new motherboard, I took it upon myself to check the wiring connectors to the motherboard and found that there was just a bad connection (so it seamed), and i got the furnace operational myself. After learning of my success, the tech still wanted to replace the motherboard ($800). I elected to wait, and my furnace thus far is operating perfectly. I understand that the motherboard could act up in the future, but I wouldve appreciated the Tech to have done a little more problem-solving and not immediately resolve to purchasing an $800 part."

"The technician was very capable and efficient ."

"Well fone"

"Jose provided expert, prompt and courteous service. I will look forward to his next maintenance visit."

"Very compitent, great personality. Through."

"HE DIDN'T CHECK THE THERMOSTAT OR LEAVE A RECEIPT"

"Listened and answered all my questions. Took time to explain features of my system that is relatively new to me. Seemed more knowledgeable than your average tech."

"Friendly and efficient"

"Chris was very thorough and took his time."

"The technician observed safety precautions, was thorough, and didn't seem to mind answering several questions."

"Technicians Chris who came yesday and Pedro who came today were absolutely wonderful. Chris diagnosed the problem with my faulty thermostat and Oedro installed a new one and it is SO much easier to use than my old Pepco installed thermostat that failed."

"The technicians were polite. They observed covid precautions. They explained what they would be checking. They explained the results."

"He did his job!!"

"Very professional the entire team"

"The technician arrived at the scheduled time and performed the regular maintenance. The scheduled appointment the week before had to be cancelled because the technician couldn't arrive in the 2 hour window."

"Great service. Solid advice. Didn't try and upsell me on a bunch of stuff."

"Service was good but technician didin't set the thermostat correctly. It would be helpful if there were good instructions on thermostat settings."

"Your tech was knowledgeable and friendly"

"I have used Parker Pearce for many years and have been pleased with their service and honesty. Greg who performed the service has been at my residence quite a few times and is very professional"

"Jose was very professional and knowledgeable. I had a few questions and they were answered without hesitation."

"Did job efficiently and conscientiously. Impressed"

"Work completed properly, had mask and was very polite."

"when I called for appointment to renew annual contract I asked for former technician we had liked. Rep said that he was no longer there and helped me select tech that we would like. The service technician Pedro, who was recommended, was excellent. We were happy with service rep and Pedro."

"John was informative and helpful. Explain things to us and gave us great service."

"As always Greg did an excellent job & is a great salesman. I feel very secure knowing he has checked my furnace & when we decide to purchase we will do so through Greg."

"The installers came and did the work ."

"Professional, knowledgeable and took his time"

"Thoroughness of the technicians Answered my questions"

"Took the time to check the units and explained what would need to be done in the future to thoroughly examine parts that couldnt be reached on this visit."

"On time, courteous, competent, and helpful technician."

"John was knowledgeable, courteous and professional. Made sure everything was good before leaving. I am very pleased with the level of service. Keep up the good work"

"Very polite and efficient. Answered questions fully. Nice young man!"

"Technician himself was fine except one thing. I originally ordered for routine check up, and during the check up something didn't go well, he tested, and at the end he said he need to charge me $85 for rewiring 2 wires on thermostats. How does customer know what is part of check up, and what is extra? I wasn't informed anything before work was done. Furthermore, I talked to his manager, Aaron(?), knucklehead kept telling me non sense, so I just wanted to pay the $85 and be done with this company. I wouldn't do business like that."

"I was told he would be here between 10 and 12 and he showed up at 2"

"Josh was very efficient, polite, and quick."

"Always very nice and answers every question we have"

"He worked very quickly on checking/cleaning the furnace and then bled several radiators that needed attention."

"The problem was quickly resolved."

"Technician arrived within the time frame. Was very professional, friendly, patient, and answered all of my questions."

"Josh was very quick, courteous and professional doing his job. Thanks"

"Pedro was absolutely wonderful... helped me quickly and efficiently...definately would recommend Pedro and the company. Donna M Duggan"

"No tech showed up during the appointment window. No phone call, no text. A tech showed up 3 hours later, unannounced, while I was having dinner."

"Josh knows our system, so we are glad to have him come back"

"Arrival was 4:30 window 2-4"

"Efficient and thorough. Very safety conscious."

"Did what I expected, when expected. Explained potential issues"

"Technician was very thorough and passed along my concern about the placement of the exhaust pipe on the furnace"

"Josh was very knowledgeable, friendly, and efficient."

"Person was very informative"

"Chuck didn't just show up to service/check the system. He was here to educate me on how the system works, and to answer any questions I had along the way."

"He came, did the job, and left us with our system working properly"

"Pedro was very thorough and careful."

"Professional, efficient, informative -- representative of PP. Only issue was that I was scheduled for Noon to 2 p.m. He came around 11. Fortunately, I had just arrived home and was able to respond to his call."

"Did what I expected and hopefully solved the problem. Have not needed to turn the unit on for the season. Hopefully it works well."

"As always the staff is so curtious, friendly and efficient."

"Ver professional"

"The technician was competent and friendly."

"The tech asked to use the bathroom, I thought to go # 1 but he went #2. Considering the pandemic, I thought this was over the top. He also tried to sell me all kinds of packages stuff from your company."

"The technician was polite and professional, even wearing shoe coverings. However he dropped a lot of insulation from the attic in the bedroom below, didnt clean it up and I even found pieces of the insulation around the house probably falling off the technician as he moved through the house. This has been an issue in the past with your company so perhaps they should be trained to clean up anything that falls from their work."

"We were serviced by a representative who took the precautions necessary during Covid-19.He was masked and gloved and maintained social distancing."

"100"

"Greg is one of the companys best technicians. He test and services my equipment t with great care and knowledge. Best service ever."

"Tech was professional and practiced social distancing with mask"

"Tech came on time and was helpful in telling us about heater condition"

"very helpful and and polite. Did the job efficiently and took time to train me again on how to set the high tech thermostat."

"They probably did a good job on the furnace. I would have been a lot more comfortable if they had both covered their noses with their masks, not just symbolically worn them over the mouth."

"The residential sales consultant and the technicians, Carl and Common were courteous and friendly. The weather has been warm enough, so I have not used the newly installed furnace."

"I always appreciate honesty for the services rendered--I believe the technician displayed that"

"Your technician was [prompt, informative and answered our questions objectively without hesitation."

"Chris did an outstanding job, as always. He went above and beyond in replacing batteries in the thermostat which had died."

"Tech was very informed, courteous, and explained everything."

"Same day service for pipe leak and water heater replacement"

"Quick, efficient. Arrived right on time. Kept social distance."

"Technician was on time and seemed very competent."

"Always prompt, polite and thorough."

"The techs were polite and left our home nice and clean."

"Jose was fantastic.... knowledgeable, hard working, and courteous. Hes a true asset to your company."

"the technicians took their time and did an excellent job."

"Matt was very knowledgeable, efficient and friendly. We will request that he be dispatched on future calls."

"We appreciate very much the special safety measures to ensure contactless service. The scheduling agent gave us the confidence to set up the appointment since we were concerned about safety protocols."

"Prompt and professional customer service"

"Both the technician and the person who received my call were polite, informed and very helpful."

"Service was great and quick but I think a bit expensive."

"Greg is an excellent technician who gave the air conditioning system the annual checkup and made sure the system is running smoothly."

"I did not know he had left until I looked out the window. He did not give me a status of the condition of my system."

"I was extremely impressed with the plumbers who installed my new air conditioner. They were so careful in my home and worked quickly and efficiently. I couldn't believe how quickly my new air conditioner was working."

"Prompt and able to diagnose and fix problem quickly"

"Quick, efficient"

"arrived timely and identified/fixed the problem promptly"

"Tech arrive on time, was informative and checked out the AC."

"Pedro checked the whole system, explained the problem. Helped with solution. He was timely, efficient, neat, well spoken, safely masked."

"They did a great job and were very professional."

"Good service from Parker Pearce but Lennox parts supply chain was very slow."

"Excellent customer service. New heat pump HVAC unit is working seamlessly. Sales person was knowledgable. Pricing was reasonable from what I could tell from online research. I didn't have time to shop around."

"Appreciated the Sunday service; had to get the part on Monday and was at the house later that same day; worked tirelessly (2+ hours) to get the system running again"

"Tim is a crook. Only interested is selling a new unit, not fixing problem. I will never do business with PP again. And I will spread the word as much as I can."

"Kamin & Carlton were very courteous, wore masks, and were very knowledgable. I would recommend my friends to ask for their assitance."

"Went the extra mile. Waited for me. Personalized the repair to my situation. Polite and professional."

"Thomas completed the diagnoses but didn't do maintenance. Chuck improperly cleaned the A/C without using chemical and forgot to return the disconnect pull out so my clients had no air conditioning for over a day, Pedro arrived to assess the problem and discovered that the disconnect pull out was not installed."

"Tech guy ( forget his name ) was awesome ,,"

"Pedro and Matt found the technical problem and solved it. They would have received a 9, except that Matt, the trainee, had adjusted my programmable thermostat and forgot to reset it before leaving. I noticed it before they had driven off, so Matt was able to fix his mistake."

"Team arrived in timely manner, swiftly diagnosed the problem, and took care of it immediately."

"He was relentless in investigating what the problem was."

"Technician thoroughly analyzed the problem, which had been mis-diagnosed the first time. And came back the second day on time."

"On time Pleasant Knowledgeable"

"Was able to get an appointment the morning after I called. The employee who came to my house kept me updated on what he was doing and what it would cost"

"Very Competent."

"Tech was on time, answered questions clearly.d"

"Pedro was great! I rarely give 10s. But he was very good."

"Timely, helpful information was provided, regarding pricing, equipment, and installation procedures."

"I got a Wi Fi enabled thermostat installed by someone else for less than 1/2 price offered by Parker Pearce. The only reason I signed up for the membership was so I dont get further ripped up by useless visit charge."

"Careful work, pleasant explanation anf follow through; very thorough"

"Very friendly and easy to communicate with"

"He was able to conduct a solid diagnostic without coming into the house. What are we going to do for the winter check-up?"

"On time as scheduled"

"The technician was on time, professional and concerned about safety during this current covid period."

"Technicians were thorough with maintenance."

"Sending a salesperson with a tech is in poor form and not something I was warned about nor expectng. Further, the tech was guessing, replaced something, didn't fix the issue, didn't even go outside to check the outside portion and your salesperson was not equipped to deal with me, someone with a business background and common sense."

"Explained a lot to both my son and myself. Returned to fix, after first attempt didn't hold."

"Chuck is excellent. Going forward I request that only Chuck services my home"

"Prompt and effective service"

"Your technician examined the a c unit and said it would work."

"Very nice and polite serviceman but did not solve the noise problem I am having with the $15,000.00 heat pump you installed last year. It is outrageous that I have to be awakened by a clanking noise made by such an expensive Lennox product."

"Josh was very professional."

"Sergio solved problem immediately Monday morning27 July, whereas the techs that came here on Sunday did not, telling me it was the way I placed the smart thermostat on the wall after trying to reset. Sergio explained everything and cleaned/flushed the pipe using a tool, taking his time. What disappoints me most re the two techs on SundayI gave each a very nice tip and was charged $66.00, which I have not had to pay before."

"We have had 2 post-installation visits since our new furnace was installed, both to bring the system up to code so it could pass inspection. It has yet to pass the final inspection."

"Courteous and knowledgeable"

"The technician was polite and on time. He checked our new air conditioner and found that it needed more "freon". The unit is still not cooling the apartment to our satisfaction. I might to request another appointment if the issue remains."

"On Friday, Jul 17, 2020 your people installed a new blower motor and a new blower fan. Things were ok until Thursday, July 23, 2020, at which point the unit stopped. Your technician came out that afternoon and repaired a bad connection to the capacitor, which corrected the problem. Call backs are tough."

"Josue is great. He's not only a very nice guy but very competent and great at explaining to us what needs to be done and why. It is so nice to have him come to the house because he knows the systems here."

"Quick response to equipment failure. Part not readily available, but rep., Chris, promptly followed up and secured part and appointment for installation very next day."

"Gave me good advice on my old air conditioner and the guys were great that installed the new one."

"Very helpful. Fixed the problem."

"arrived on time, explained what they would do and made a plan for future visit"

"Tech came on time. Very pleasant. Solved the problem. Got it up & running. Said hed bring a new part the next day. Came back & finished the job."

"Polite, good communicator."

"We are long-time customers, and we have always been impressed with the professionalism, expertise, and friendliness of your technicians. Jose was no exception. Our one complaint about this visit: As you know, sending a salesman without informing us is somewhat intrusive and aggressive. Fortunately for us, the salesman was delayed, and we didn't have to deal with him. And in contrast to the rest of his visit, Jose got a little pushy at the end about replacing our 18-year-old system. Yes, it's old, and it might fail at any time. We will replace it in the near future. We would request that once you inform us of the risks, which Jose did quite thoroughly, you respect our intelligence and our reasons for waiting, and not push us quite so hard."

"the technician, Sergio, was outstanding. Keep him"

"I stay with Parker Pearce because of Gregory. No other technician does as thorough a job of inspecting my system as Gregory."

"Pedro fixed the problem promptly and to our complete satisfaction"

"This weekend in the current sweltering summer heat wave (heat dome), our A/C unit started to give problems. We immediately turned it off and called a few companies including Parker Pearce. It was a Saturday and we were told by Parker Pearce that someone on-call would respond. We did get a call from a technician that he had two houses ahead of us and he would be at our home next. Field Supervisor John Brock called us around 9pm and said since the technician was still busy he would come instead. Within minutes of his arrival, he was able to diagnose the issue and promptly fixed it. He was very polite, professional, technically strong but humble, and explained the issue to us before we agreed to get it fixed right away. He had a great attitude, smile and even though he was sweating in the 90 degree heat with mosquitos hovering around him in our backyard, he made sure to fix the a/c issue and make our family comfortable. Luckily he had the parts, etc. in his truck, flashlight (to work in the dark backyard), and the persistence to fix the issue late in the evening. We had called a couple of other companies and had mixed experience; some offices were closed on weekends, others gave us appointment windows between 12noon and 5pm on Monday. Parker Pearce is a very responsive company, great in Customer Service. We highly recommend them as we had a very positive experience with the Company, on-call technician and John Brock. Thank you John! We appreciate your service, smile, and dedication to your technical field of work. Parker Pearce is lucky to have someone like you and we were lucky to have you fix our A/C problem and put a lid on the heat that nearly baked us this weekend."

"When my AC went out on Saturday Parker Pearce was the only company that answered the phone and sent a technician out the same day. John Brock was very professional and cared about resolving the issue. I really appreciate his honesty and that his concern was fixing the issue - not trying to sell me something I did not need unlike many of the other companies I have dealt with in the past."

"So far so good!"

"Always quality service"

"Follow COVID 9 upon entering and while working. Explained what was done and asked if I had any questions. Courteous and professional."

"Had to contact company three times to get follow up. Also found companys pricing to be arbitrary and fuzzy. Notion of truck charge is additionally not clear. There should be no trip charge or fault location charge if customer accepts to have work done. This was certainly the case in previous instances of jobs completed for me by Service Experts. Because technician came twice, through no fault of my own, I was billed twice$182.62 and $845.88. Completed job took a little over 1 hour. Very expensive."

"Pedro is always helpful knowledgeable and get it done right."

"Super helpful lady setting up the appointment for a same day call. Tech was professional and fixed our problem fast and right the first time. No return trips. Also he came out after hours since the zone he was addressing was 85 degrees and had all the bedrooms."

"Tom H arrived on time, wore a face mask, was careful about distancing. He appears to be an experienced technician who knows what he is doing. I appreciated that he did the inspection both completely and efficiently."