Parker Pearce Service Experts Reviews

"It was easy to schedule. The technician phoned when he was on his way. He explained everything clearly."

"Fairly reliable"

"Professional & efficient"

"Friendly, efficient"

"Greg is an outstanding service representative for Parker Pearce. He is very knowledgeable and very capable. He knows exactly what has to be done on the job and gets it done. In my opinion he is probably the best expert on your staff and works quickly and efficiently. There is no problem he can't solve. I have had him solve major problems like this one with the leak and coil replacement and he always knows the best solution. It is because of people like Greg whose expertise makes me so comfortable and happy to do business with Parker Pearce and makes me recommend the company to others. Thank you for the outstanding service."

"I prefer small independent companies, but PP bought my former provider so now with PP."

"Knowledgeable technicians. Competitive prices"

"There is an unanswered question about warranty coverage according to documents presented during g purchase."

"Technician Greg was very knowledgeable and competent."

"Very good and prompt service"

"Prompt response, friendly service,"

"Will depend upon how well heating and ac continue to function well."

"The Plumber was very polite and knew right away what to do to fix my drain problem and did."

"I only recommend if asked. The tech was very considerate of the house and very polite. Most importantly he seemed competent"

"Friendly, professional, knowledgeable"

"Neatcommunicated well.. on time"

"Technician was very friendly & knowledgeable. All of my questions were answered."

"Greg performed the appropriate diagnostics on the HVAC system in a timely manner. He solved a rattling noise problem caused by the ac system. This was above and beyond."

"Excellent service, very knowledgeable techs."

"I have been using them for years for my HVAC Service. I was thrilled that they now also offer plumbing and electrical service! The techs are all very professional and take care of everything."

"Very thorough"

"Good maintenance program Excellent Technician"

"The representative did not come prepared or did not take me seriously. He did not take photos, measurements or discuss actual scenarios for my specific home/situation. He said, "if" we get the job, I will come back and do all that. So I took the quote he gave me with a grain of sand, because once he comes back out who is to say that it will not change because now the specifics are in play. I just felt like he did not take it seriously. We had a nice conversation and bonded about a few things - but I felt I had to keep bringing the conversation back to specifics. I signed with another company that day who did everything I mentioned above on the first visit. They took photos, measurements, explained the system they were recommending, we inspected my home together and we talked about where they would place the system and why, etc. I felt they truly saw me."

"The company/employees are easy to work with and talk to."

"On time arrival time, and a complete check up of my system..."

"The service was prompt, efficient, and the technician was very pleasant to work with."

"They did what they had to do. they were courteous, careful and took the time they needed even though they were running late."

"James was terrific. Called ahead, Took time to explain everything and very thorough."

"Excellent customer service; availability of technicians to come quickly"

"All the technicians were very knowledgeable and through especially Robert(plumbing) and Vernon(hvac heat & cool)"

"professional service"

"Very knowledgeable and forthcoming techs."

"Efficient service, politeness of team, and respectful of me and property."

"Good and prompt service"

"Robert assessed our plumbing issues and quickly determined and explained what repairs were needed. Robert and Mark fixed problem issues. Thanks"

"He was early and did a great job."

"Prompt service"

"The service has been very good, but Parker Pearce seems to have a hard time in record-keeping. I got called many times reminding me to schedule furnace check, after it had already been done. This has happened several times over the years."

"Technician forgot to turn back in the gas valve. Didn't realize until the house was freezing the next morning. Overall, good service but checklist should of been done before closing up the furnace to prevent this from occurring."

"The service technicians are very professional, pleasant, and courteous, They seem to know what they are doing. It appears that they have properly trained."

"The technician was very professional."

"Every tech has been professional, communicative and pleasant to work with. They have also been honest and not pushy about charging for extras"

"good service, people are respectful"

"Quality work, Timely, courteous and good follow up"

"Good service"

"Had good service.."

"Great service provided."

"Darren Christmas and William Corbin answered all my questions and did more service to the filters and air flow than has happened before. Darren brought filters and showed me how to change them. The Daikin Split has worked much better than it was working before they came."

"The Technician Sebastian was very thorough and knowledgeable. Very impressed."

"I've been pleased with the service I have gotten"

"I always get excellent service."

"Terrific service. Not the very best prices, but fair."

"On time. Competent."

"Generally, good, friendly and timely service. This year, the humidifier began leaking water after the filter was replaced. The filter had not been properly installed, but I was able to stop the leak by repositioning the filter holder."

"Thorough review of HVAC for annual checkup. Friendly and considerate. Open for questions."

"Manager follow up improved my review"

"Good service but very expensive"

"Employees are helpful"

"Good people come to house and so a good job"

"The three technicians, Jason, Bryan, and Kamin were extremely professional and efficient."

"You all have been with me for years and i like the service"

"All questions answered"

"Poor diagnosis of the problem"

"The service was prompt, did the necessary maintenance to get the heat going, and made sound recommendations w/detailed explanation"

"I was called and notified of the delay and option to reschedule. The technicians remembered me and were very nice."

"I called last Sunday regarding a recently installed HVAC System, and somebody from PP came out quickly, as I had no heat. I am a regular customer, with a maintenance contract, and PP came through. Vladimir, the technical service provider, was very friendly and helpful...and solved the problem fast."

"Vladimir was awesome. Friendly, inforrmative, great communicator"

"I was talked into having a check-up service done much too early. It was cold, so the AC could not be checked. The technician was 1-1/2 hours late. The tech was professional and did what he could, but he will have to come back again to check the AC. 2 days after this checkup, I know have a leak, so I will have to call again for service. I am not happy about this at all."

"NIce, friendly staff person..He answered my questions well."

"John was thorough and helpful."

"Courteous, informative, and efficient"

"Very knowledgeable."

"Sales Manager answered our questions and provided proposals after evaluating what we need and what we want"

"Your people are great"

"Both men for professional and didn't rush."

"The technician solved the problem immediately"

"Wayne did the maintenance service with expertise."

"prompt service response when called for whatever reason"

"They coming on time .wearing approprient to ptotect the customer house and diagnos within a second parker pearce emplyee is the best??"

"First maintenance visit for new HVAC system went smoothly."

"excEx"

"Friendly and informative Took the time to review filter types with me and changing conditions"

"Service techs are very good. Management also very responsive and easy to work with."

"They are very professional and always explain what they are doing. They are always here at the time they give me in my confirmation email."

"prompt service. good tech"

"You have good people working and they help when you needed the help they also have good customers services"

"(Google Review) Today I needed Plumbing service and tried Parker Pearce's Plumbing for the first time. I have been a satisfied Parker-Pearce HVAC customer for many years and I was not disappointed. Robert was as professional and skilled as any plumber I have seen. He arrived on time, quickly diagnosed the issue and did a very neat replacement of the hot water heater's thermal expansion tank. Thank you, Robert!"

"Explain things clearly and works smoothly!"

"GREGORY IS A "CLASS A" REPRESENTATIVE OF SERVICE MASTER. WE CAN DEPEND ON HIM--a shoot straighter."

"The service has been great and the associates who came to give service explained clearly the status of the system."

"The expert are efficient, answered all our questions and explained the problem clearly."

"Kept me up to date and did a good service"

"I normally do not give out 10 rating,because there is always room for improvement. I reason I give a 10 rating is because your electrician James. James is very professional and knowledgeable. He takes his time in explaining what going and also talks in simple term that you can understand. I like the fact that he was on time. I work with a lot of tradesman and James is by far one of the best if not the best. In my opinion, Parker Pearce needs to do ever they need to keep James. GREAT JOB JAMES!!!!!"

"Generally do a great job"

"half of the service is completed. Nabil nor contractors followed up to complete service inspite my calls"

"Friendly, clean, complete, service"

"The inspection was professional and thorough. I was very pleased with the service."

"Customer Service"

"Ive previously been really happy with my service from PP. The most recent service, however, left me disappointed and upset. As far as I was aware, the visit was for HVAC check. I did not give permission for checking or touching my hot water heater, and I certainly did not give permission for writing on my hot water heater it in sharpie. This was disrespectful, at best."

"Your company will not provide a line item estimate and provide details about the hot water heater for purchase. I would have used your company for installation but was refused detail estimate. One line item = $5,800 for hot water heat with no product description is not acceptable so I am using someone else."

"Have been servicing my heating and AC equipment for many years. Always come if needed and answer concern questions. Their Technicians are knowledgeable."

"Great Customer Service"

"I believe the technicians name was Pedro. He is very customer friendly and extremely knowledgeable. Second time hes been here solve my problem quickly and efficiently."

"Fast and everything explained throughly."

"John is very professional and very accurate. He did a great job!!!"

"Good service"

"Efficient and helpful, gave explanations"

"Efficient, timely and pleasant"

"Very informative"

"Technician was knowledgeable. Asked for service and was treated to a hard sell to purchase a new system. Also did not ask for water heater evaluation but was treated to a hard sell to replace."

"James came back to do the electrical work after he gave me the estimate. He did a great job!"

"All of my experiences were efficient, helpful, and left me completely satisfied."

"No reason"

"You were unable to provide a proper detailed quote for the work"

"The Parker Pearce rep was not able to make the thermostat work remotely via my iphone."

"I was impressed with Jakes professionalism regarding plumbing matters. I am very happy to finally have those two faucets fixed!"

"Mostly, the person who came to help was knowledgeable, efficient, eager to help, and answered my questions."

"James, your electrician, was polite, on time and gave me an estimate for work I need done, right on the spot!"

"Have had great success using this company"

"Prompt, friendly and competent service."

"good knowledge of products"

"Your technicians are very professional and knowledgeable"

"Noah and his companion Segio were outstanding! They were very knowledgeable and helpful, plus courteous and cordial. We really appreciated and enjoyed them. I especially appreciated their patience with all my questions since I'm on a learning care. Overall we are grateful for their help and enjoyed their visit."

"I have previously given Parker Pearce top ratings. Due to my recent poor scheduling experience, I am unable to repeat those top ratings. I tried several times shortly after Christmas to call Parker Pearce to schedule an appointment and was unable to get through after waiting for over 40 minutes on hold via phone each time. I left a message and no call back. I proceeded to schedule an appointment online but received no confirmation from Parker Pearce. I called Parker Pearce again and finally got through to a representative who was able to confirm a date & time for a plumbing service on 12/30/22. On the date and time of confirmed appointment, someone from Parker Pearch called and indicated that you did not have anyone available to provide service on that date which resulted in a rescheduled date/time to 1/3/23. I seldom complain but Parker Pearce needs to recognize the impact/inconvenience to customers when they miss confirmed customer appointments. In my case, this was 2 days I had to take off from work to accomodate the rescheduled appointment not to mention the inconveniences caused by not being able to use my kitchen sink with 2 dozen guests arriving at my house on New Year's eve. I signed up with Parker Pearce's service membership under the advertising you would offer priority service to members. The saving grace was your service technician, John, who arrived on time for the rescheduled appointment and provided excellent service."

"The service you provide seem reasonable in cost compared to other companies."

"VERY SATIFIED..."

"Technician was prompt, polite, and technically proficient."

"Robert was outstanding. He was knowledgeable, cordial, professional, proactive, appropriately friendly, and most of all, patient with all my questions! We appreciate his apparent honesty and his sensible suggestions. You have a real gem in this service person."

"Excellent service provided!"

"Service person gave great tips when he came to the house. The adjustment to the humidifier has made a great difference"

"You came and fixed the problem close to the new years holiday."

"Robert was great. Came to my house within 2 hours of calling, and provided excellent service to get my water back up and runnign after freezing and bursting over the holidays. Robert even went the extra mile and called a HVAC technician to get some tips to get my furnace back up and running so I could have heat over the weekend. Robert was extremely professional and trustworthy."

"I'm very pleased with one exception but that technician is no longer with you. Some times I hesitate to recommend because I don't want to blame me if theyre not equally happy."

"Poor after sales customer service"

"very good service"

"Because of the way you didn't respond back to us after your first visit my wife was not very pleased. She felt there should have been at least a reply after two days. I didn't and still don't know the name of the first serviceman you sent us."

"Technician was on time, respectful and helpful in explaining the work he was doing."

"Technician was very professional and helpful"

"Considerate and professional service men and technicians"

"I called for a closed loop water inspection and within a week we had results..this company just replaced the company we have been working with for all our plumbing needs!"

"I seem to always get good service technician"

"got fast service, excellent technician. My only complaint is that I had to try several phone numbers before getting through to the scheduling service. Once I got to them then things went well."

"Excellent service on Christmas Eve. I am most appreciative"

"It took too many hours to get technical assistance and support to solve the problem with our AC unit . The system is not friendly to get heat in an emergency ( cold weather) due to power outage"

"Aaron was exceptionally knowledgeable, skilled & polite"

"Aaron was efficient and considerate. We have one new born baby and Aaron went out of his way to take our ticket even though he must have been very tired and it was late at night. He was able to get our heat working that same night! Thank you so much, Aaron!"

"Always responsive, get the job done."

"Response to my request for service was prompt. Carlton is always polite and professional. He gets the job done."

"Service on time, professional, answered all questions, courteous."

"Good quality but have had scheduling problems."

"He came in and fixed the issue, with no fuss and no muss."

"Your Service Technicians are always polite and professional."

"We have been customers for years and have always found the service to be supreme, timely and always available with just a telephone request.."

"Friendly, Knowledgeable and on time."

"Rapid efficient courteous service. Knowledgeable technician"

"Did not show up in the assigned time window, but quickly resolved the problem when they did show up."

"Came in correct time, followed safety precautions, Worked without disturbances, explained clearly what is necessary to change, what not, Satisfied with his work."

"Ronald was wonderful. On time and explained everything."

"Because of the great service, excellent customer service, knowledgeable and respectful technicians."

"Technician was highly knowledgeable, explained things clearly and offered helpful advice."

"First appt was rescheduled on day of appt and 30 min after the appt window started - this has happened before. Didnt send quote as promised. You keep calling me to schedule maintenance even though you already did that weeks ago."

"Usually I like the service Parker Pearce provides, but I didnt like the way John went about his inspection. He provided very little feedback, seemed to try to quickly run through it, and really didnt seem to do a thorough inspection. Conversely, Jake came by later in the day to fix an issue I had pointed out to John earlier, and he took a very thorough look at it before assessing it and describing the problem to me. Jake talked me through his thought process and the pluses and minuses of different approaches. Once I chose an approach based on this discussion, Jake fixed the problem efficiently and cleanly. I would always want Jake to service me, but would definitely prefer not to have John back."

"employees like Pedro are excellent"

"Very good"

"great"

"Rafael is a Super Competent HVAC Technician!!"

"Prompt response to stuck thermostat"

"I have had good experiences with this company for many years"

"Raphael did a great job of keeping me informed every step of the way. He was on time and seemingly very thorough. Highly recommend using him."

"Professional courteous on time"

"Good service"

"Always satisfied with service and relationship to your employees."

"Efficient technicians, very knowledgeable and professional. Pedro Flores is top 10 on all counts."

"Always pleased with your service and easy way to do business with"

"Very communicative throughout the entire process."

"James was on time, polite, helpful and fixed our problem quickly."

"Excellent service, very nice people"

"William and Wade were outstanding and helpful. Very knowledgeable"

"Great techs and customer service all around. BUT Im still waiting for an email quote for this water heater replacement."

"Always available for service, excellent technicians, easy scheduling (phone call is my preference)"

"The techs always provide professional service."

"The service is very good; not sure many of my acquaintances would look for recommendations on this sort of service."

"So far, I am content w/ your service."

"My service technician, Aaron, is excellent. I always request him to work on my equipment."

"Easy to get appointments and the technicians are efficient and on time."

"I've always had a good experience with Parke Pearce, and this was no exception. I also value the all-inclusive purhase-service program ("Service Advantage"?)."

"while each tech has been great; it has required mutliple visits to actually address the issue."

"reliable and efficient"

"Stephen Epperson reached out after I posted on facebook. Another company tried to gouge us. He recommended the advantage plan and I upgraded to tankless and a softer per his recommendations. He reached out to DC office. As I am NOT EVEN IN HIS REGION. Service was fast\, on time, and they took care of my home! your team is top shelf and I will be using them when I do my heat pumps."

"Helpful, knowledgeable, informative technician. Answered all my questions and explained processes."

"Prompt service, competent work"

"Jake was polite, knowledgeable, and efficient. He communicated well and got the job done."

"We've been a satisfied customer for over 30 years. There is no finer recommendation than that!"

"Very unresponsive and disorganized!!"

"Excellent, quick service"

"The quality of the techs. Kamin and Ignacio were great. They arrived on time, they did beautiful work, explained everything clearly, took the time to do everything right. They cleaned up afterwards, made sure I was satisfied with everything, etc."

"Good service. Pay close attention to details."

"Effective maintenance and discover of potenti9al plumbing/gas line problems, arrive as scheduled, professional technicians."

"He doing exactly what needed to be done"

"Technician was very professional and knowledgeable"

"The service is always very courteous and the person from your company answers all my questions."

"Good service"

"Consistent quality service"

"Very professional, very responsive"

"Arrived at time scheduled, was polite and informative, provided information on future actions I need to take."

"Marcio, the technician, was professional, courteous and was very efficient in doing the tune up."

"Charles is excellent, always does great job."

"Professional service Knowledgeable technicians Easy to book appointment On time arrival"

"I like PP but loved my former service, which PP took over."

"I was disappointed this time. The tech suggested that the main furnace was hazardous, could catch fire or leak carbon monoxide, and as a result he turned both the gas and power source to it off, on a cold day. He then called a salesman to the house to tell me about new furnace options. Two days later I managed to get another licensed HVAC person to look at it for a second opinion, and he assured me that there were safety switches that would cut it off automatically if that were to happen and he saw no danger at all. So we were able to restore heat to the main part of the house. It seems as though Parker Pearce has more interest in selling new expensive equipment than in simply servicing our equipment."

"Excellent service."

"on time, pleasant guys, looked at everything"

"Service was perfect"

"The technician was very friendly and knowledgeable."

"Very professional service. Explained everything."

"Good service personnel, good explanation of what I get under our membership, and have had no complaints about the service itself."

"Technician was not as technically knowledgeable of the tankless water system as anticipated. HVAC services are great."

"Excellent service engineer."

"Always professional, no hard sells, great service."

"Immediately after your technician advised I needed a new furnace, your expert came to the house and you delivered my new furnace within a day!"

"Expert furnace and air conditioning service. Sabastian,my service technician, was very proficient and professional. He explained everything he did clearly and procisely."

"I've had in the past a lot of issues with scheduling and renewing my maintenance contract. The techs in general are very good, but the record keeping side is not very good."

"Tech was on time, courteous, friendly, knowledgeable, and did an awesome job explaining everything."

"Robert, plumber, did excellent work."

"Always on time."

"Very knowledgeable. Called us to confirm arrival"

"So far very pleased with Parker Pearce service and reasonable prices."

"Prompt and courteous."

"Competent and punctual."

"Friendly, professional, honest."

"Very expensive to be told Leak wasnt coming from our place. But from neighbor. We use Parker Pearce a lot and part of the advantage program. Seemed very expensive for less than an hour."

"Every interaction with you has been satisfying!"

"Good service"

"Vernon is very professional and explained everything clearly"

"Efficient knowledgeable service. But expensive."

"Good, professional service and work done in timely manner, but estimates highly inaccurate. Lot of add on that led to double bill. Was informed after the work was completed. Not happy with that."

"Quick service."

"Price Gauging customers. You tried to price gauge me except it didn't work. Blower motor replacement cost: $1800 as quoted by Parker Pierce. REAL blower motor replacement cost: $1,000. I will NEVER hire you to repair anything in my home. The only reason I keep you on the payroll is because I'm interested in you coming out twice a year to check on my furnace. THATS IT. You're lucky I even hire you for that. Price gauging customers that don't know any better and are pressured by having no heat in the winter is a real great way to make money isn't it?"

"Both techs were extremely polite and answered all my questions (and I had many), explained what they were doing and offered tips on things to watch for, I.e. leaking water heater, etc. I was very impressed. They are a great asset to your company, wish there were more like them!!"

"We have been using Parker Pearce Service Experts since we bought this house in 1999. Parker Pearce has provide very good service, several times under difficult circumstances."