Parker Pearce Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,422 Reviews
ms moravec M.
bethesda, maryland
mr nelson N.
silver spring, maryland
"Kevin was very knowledgeable about my heating/air conditioning system and was very meticulous in servicing my system. He was able to answer my questions without any hesitation and ensured that I was completely satisfied with the servicing of the system before he departed my residence. Kevin was very polite and extremely professional. I will continue using Parker Pearce's services as long as Kevin is dispatched to my home for service calls because of hus expertise and professionalism. 10 Stars for Kevin!!!"
isabella d.
silver spring, maryland
"Pedro is an excellent technician; he is able to diagnose problems quickly and accurately."
ms austin A.
bethesda, maryland
"Explained everything clearly."
william namara N.
derwood, maryland
"Very personable and qualified technician. Timely response and reasonable cost."
mr. bacsinila B.
wheaton, maryland
"Happy with the work he did."
mr tello T.
rockville, maryland
"The technician did a good job and explained what services he performed on the heater."
john S.
bethesda, maryland
eileen A.
chevy chase, maryland
mr. jetha J.
rockville, maryland
"The technician arrived on time, checked everything, explained everything, and made the necessary repairs."
ray I.
gaithersburg, maryland
"He was knowledgeable, answered all questions."
lesley C.
silver spring, maryland
"Kevin was very professional, on-time and polite."
ms stevens S.
silver spring, maryland
"Answered all my questions and explained all to me."
rochelle M.
bethesda, maryland
"Punctual. And notified estimated time of arrival. Completed the repairs methodically, very effectively."
jane O.
gaitherburg, maryland
"Your service experts are always courteous helpful and go above and beyond. Explain everything and clean up after themselves. They get the job done and I couldnt ask for anything or anyone better."
ms. bell B.
chevy chase, maryland
mary D.
olney, maryland
"Aaron clearly knew what he was doing and answered all my questions to my satisfaction."
mr. wofsy W.
rockville, maryland
liza F.
bethesda, maryland
"Kevin was on time, polite, and efficient. As a bonus, the receipt he left was perfectly legible!"
mr fager F.
bethesda, maryland
"Very thorough check up"
aileen K.
germantown, maryland
"Pedro is extremely knowledgeable, professional, friendly, very customer oriented. Always a thorough complete job."
mr lobel L.
derwood, maryland
"service man arrived on schedule, explained everything, recommended installing a better"
mary alice M.
silver spring, maryland
jeff L.
rockville, maryland
"I greatly appreciate that supervisor Matthew and technician Chuck corrected an issue left unresolved by Joselineo Ramirez since May 2021. If the company can improve its communication and job follow through, I will continue to be a loyal customer as I began in 1997."
mr fager F.
bethesda, maryland
"Kevin was very efficient and professional."
eva F.
ellicott city, maryland
christian science R.
alexandria, virginia
"the technician was on time, worked efficiently and did a good job."
steve R.
bethesda, maryland
janet N.
silver spring, maryland
"The technician was efficient and thorough, but had a very loose mask on and was wearing it under his nose."
michael D.
rockville, maryland
"Was efficient and offered to obtain a needed humidifier filter to replace the dirty one. Also provided information to order replacements to have on hand to avoid the extra charger."
zachary L.
potomac, maryland
"Knew what to do, and when to do it."
solomon O.
montgomery village, maryland
"The technician was professionally friendly"
mr smith S.
washington, district of columbia
"Great service"
mr tarbutton T.
rockville, maryland
raghuveer R.
potomac, maryland
"Good trouble free service and explanation of work"
pam M.
silver spring, maryland
"punctual efficient polite"
ben and vicky A.
silver spring, maryland
"The professionalism and the courteous and respectful behavior (on the phone and in person), coupled with careful and knowledgeable attention to detail by Parker Pearce Service Experts, particularly Carlos Garay."
pamela J.
chevy chase, maryland
"Polite, efficient, wore mask and boots"
miyra W.
potomac, maryland
"the service expert clearly explained the problem with our heat pump and agreed with us the best solution to get it running again."
yining S.
falls church, maryland
"The technician is knowledgable and very patient."
lee L.
frederick, maryland
"Chuck was able to get my heat back on. Excellent technician."
fransico V.
silver spring, maryland
ms. divna S.
washington, district of columbia
"On time, pleasant, efficient, knowledgeable"
gary W.
rockville, maryland
"Scheduling issue is not good."
linda B.
rockville, maryland
"Carlton provided excellent service. My furnace is fairly new, and the noises it was making after the last technician left were annoying. Carlton thoroughly checked the furnace, and after he left the noises were gone. Thank you, Carlton! Much appreciated!"
mr clark/burkett C.
washington, district of columbia
"They did their job"
karen A.
gaithersburg, maryland
"Matt was prompt, and resolved the issue quickly"
adam B.
takoma park, maryland
james S.
chevy chase, maryland
"Tech was prompt, helpful and seemed knowledgeable. It required a followup visit to get a new thermostat and he was there on time ."
judith M.
kensington, maryland
"Chuck was totally professional. He did not mind explaining what was going on with the furnace. He did everything he promised he would! Very unlike"
evan B.
rockville, maryland
james Z.
severn, maryland
"Very impressed with Carlos. After responding to numerous emergency calls, he arrived around 6:30 p.m. to service my two zone system. Great positive attitude. Did a thorough job, working in the dark with flashlights on outdoor unit. Walked me through everything that he was inspecting & items to be concerned with. Amazing energy level given he started work at 7:00 a.m. and still had another job after leaving my place after 7:30 p.m."
gary S.
germantown, maryland
"friendly, informative, efficient"
donald W.
washington d.c., district of columbia
"The service was able to detect the problem upon inspection and was able to correct it immediately."
mrs russo R.
bethesda, maryland
"Your agent described what was wrong with my appliance and made an appointment to come and replace it with a new one."
mr evans E.
rockville, maryland
"excellent tech, good job, very pleasant person"
michael S.
hyattsville, maryland
"VERY FRIENDLY"
joyce J.
washington, district of columbia
"Technician performed services professionally and was able to determine what the problem was."
tosha S.
montgomery village, maryland
mr. f. warner W.
rockville, maryland
"Kevin was courteous and efficient, and he is a welcome addition to your staff."
ann W.
germantown, maryland
diane B.
washington, district of columbia
"Professional attitude, knowledge of system, friendly and honesty."
mrs butler B.
potomac, maryland
anastasios V.
potomac, maryland
"On Time spend time explain the usage ,recommend maintenance professionals ,they should get my future business"
james E.
burtonsville, maryland
darielle H.
laurel, maryland
"Pedro has always been so kind!"
joseph T.
gaitherburg, maryland
"Kevin made sure every thing was checked, opened every panel and took his time."
ricardo H.
bowie, maryland
ms durrani D.
silver spring, maryland
"Chuck is great."
wayland S.
silver spring, maryland
"Aaron responded to an unexpected service need on the same day and within the 2 hour time frame the company said he would respond."
marc H.
rockville, maryland
"Very clearly explained everything to me."
maria G.
rockville, maryland
"technician was very professional and informative.."
ms bloom B.
rockville, maryland
"very professional and seemed competent"
fotis M.
potomac, maryland
"Excellent service, professional manner and expertise."
mrs. o'hara O.
washington, district of columbia
mary S.
rockville, maryland
john F.
reston, virginia
"Tech knows oil forced air furnace repair, he explains what he did and updates us on the furnace condition."
mrs sigano S.
gaithersburg, maryland
"Friendly and professional. Got the job done!"
charles B.
washington, district of columbia
"The technician, Christopher, was courteous and professional. Christopher arrived during the time slot that the schedule stated."
janet F.
chevy chase, maryland
"Technician was very professional."
leslie M.
gaithersburg, maryland
"Carlos seemed knowledgeable, was very polite and personable. Am concerned that I get a new tech every time and they all seem to be new to the company."
gerald M.
monrovia, maryland
"The installation service of my water heater, provided by Kamin Christmas, was excellent."
simon H.
washington, district of columbia
"Kevin was efficient and pleasant"
scott B.
rockville, maryland
"Carlos was extremely competent, punctual, polite and wonderful to work with--he accommodated our busy schedule and did everything he promised in a timely fashion. Our new iWave purifier is working perfectly."
nola C.
brookeville, maryland
"Kevin, our tech, answered all of my questions, was diligent about wearing his shoe covers and mask, showed me how to reset the clock on the thermostat from Central to Eastern Time, and was very polite and pleasant. My husband and I were very impressed with Kevin."
ms stevens S.
silver spring, maryland
"Answered all my technical questions"
james S.
silver spring, maryland
"Well done. Pricing seems high."
mr. caraballo C.
gaithersburg, maryland
ms solomon S.
washington, district of columbia
"Appeared on time and removed water from all the radiators/ nice young man"
mr sharrock S.
rockville, maryland
"Kevin phoned in advance of arrival, was on time. Very personable and knowledgeable."
william J.
washington, district of columbia
"The tech was extremely knowledgeable & courteous"
mr hogan H.
washington, district of columbia
"Efficient courteous service"
dennis M.
bowie, maryland
"They were very knowledgeable, very efficient in doing their work."
sushanta C.
rockville, maryland
tommy M.
brookeville, maryland
"Prompt, efficient service, as always. That's why I have been a Parker-Pearce customer for decades!"
steve B.
rockville, maryland
"Tech was knowledgeable, thorough, efficient, and polite."
natalya B.
gaithersburg, maryland
phyllis M.
brookville, maryland
"Carlton came on time and did a good job checking my boiler for the winter. Thank you!"
mr fisher F.
potomac, maryland
"Did not spend much time on the larger/newer HVAC unit. He said it was OK."
lawrence C.
potomac, maryland
mrs hernandez H.
silver spring, maryland
"He is very good"
mr brown B.
rockville, maryland
"An initial timing delay for the furnace to turn on apparently solved itself and was never discussed."
ms williams W.
bethesda, maryland
"couteous,helpful"
mr. mrs david forman F.
bethesda, maryland
"Prompt. Seemed competent."
john K.
potomac, maryland
"Service was on time and expedient."
bette L.
washington, district of columbia
"The fellow was courteous, on time, pleasant and very knowledgeable."
ms. l haga H.
rockville, maryland
"Came on time. Completed service quickly."
eric T.
rockville, maryland
"I was informed about the $99 trip charge over the phone ahead of time, never been told about the $150 charge for diagnostic. I don't mind to pay for it, but it is not ethical to have a such hidden fee."
richard G.
silver spring, maryland
"tech came when he said and explained everything. . ."
art J.
bethesda, maryland
belluzzi B.
chevy chase, maryland
"Greg was pleasant, friendly and efficient!"
joel R.
silver spring, maryland
"No problems"
ms. frost F.
rockville, maryland
"Greg is very knowledgeable and also a very pleasant and nice person."
ms. katz K.
bethesda, maryland
"Explained what service he performed"
mr. meyers M.
bethesda, maryland
"Technician answered my questions and addressed the issues I raised in a straightforward and clear manner. He was a pleasure to deal with."
j. J.
silver spring, maryland
"For over 30 years, you have been working with us and so far everything is good!"
robert M.
wheaton, maryland
"He identified the problem, obtained the replacement gas valve and responded very cooperatively to all of my questions."
david W.
bethesda, maryland
"Tho they were late, they provided good service and information"
mr. bernstein B.
chevy chase, maryland
"Greg great technician"
mr bowser B.
olney, maryland
o'connell O.
bethesda, maryland
"Aaron diagnosed our problem and went the extra mile to do so, climbing up on our roof and discovering some faulty exhaust fan work that had been performed by a roofing company in 2019. He also explained very clearly what the problem was and how to fix it."
mr. mcbride M.
bethesda, maryland
"Notified me of arrival, was polite, did the work efficiently, suggested a new part for better service and will notify me when the part has come, and wil set a date to install."
joanne H.
bethesda, maryland
"Kevin was great to work with and I'd be glad to work with him again. He was skilled and knowledgable, efficient, professional, courteous, patient and helpful in answering my questions. Great job Kevin!"
maggie Z.
silver spring, maryland
"My furnace was inspected, cleaned and tested in a timely manner. The condition and function of the system was explained to me."
barbara H.
greenbelt, maryland
"The technician called and arrived close to the estimated time and was professional and patient in answering my questions regarding the inspection and the recommendation the IWAVE unit."
mr nakagama N.
kensington, maryland
"Technician did a good job of explaining his recommendations. Not sure why there were 2 people that came for maintenance job."
teresa C.
kensington, maryland
"Tech was 35 minutes late and I didnt get a call until 2:10."
alan G.
potomac, maryland
"The technician was 10, the fact that a new machine was installed incorrectly is 0"
christian D.
rockville, maryland
"Great technician"
mr fairchild F.
bethesda, maryland
"Knowledgeable technicians are invariably well trained, courteous, and on time."
jacqueline B.
brookeville, maryland
elizabeth H.
silver spring, maryland
"Arrived during scheduled time. Gregg and Jim were very knowledgeable and competent. They were also very will willing to help me learn more about my furnace."
thomas G.
north potomac, maryland
"Technician was courteous and explained my concern."
michael G.
fort washington, maryland
"Never heard back about replacement parts being ordered. Expressed that time was a concern in this repair. Called back 24 hours after and still awaiting reply."
wayne M.
silver spring, maryland
"Respectful and helpful."
richard S.
hyattsville, maryland
allen G.
potomac, maryland
ms brown B.
rockville, maryland
"Excellent service was provided. Thank you"
lane S.
bowie, maryland
"Very professional, courteous, and helpful with explaining what was needed."
mr sarino S.
kensington, maryland
"Arrived on time, used masks and shoe coverings, were polite,answered all questions"
michele and bob L.
bethesda, maryland
tommie U.
rockville, maryland
"I have no idea how well the tech did with servicing the furnace. I was unimpressed with the man-splaining that my gas fireplace did more harm than good, and threatening me with frozen pipes if I didn't replace the furnace ASAP."
preani P.
potomac, maryland
"He explained very well for the questions that I asked."
eric L.
olney, maryland
"I have yet to run the system for a king enough period to answer this question appropriately."
jeffrey D.
olney, maryland
"Chris was very professional and helpful."
jeanne R.
potomac, maryland
"Sam did a great job."
pankaj D.
germantown, maryland
"On time keeping the appointment, advance call before appointment, good explanation of things done during the service call."
mr balkin B.
ellicott city, maryland
ms. knight K.
washington, district of columbia
mr. fraser F.
darnestown, maryland
frank K.
bethesda, maryland
"Our technician was Thorough, knowledgeable, polite, and arrived within the timeframe I was given."
david D.
rockville, maryland
"Kevin was great! Polite, professional, and on time. He called to say he was on his way and gave me an ETA. We had a nurse visiting my husband, so I took him down to show him where the furnace was, and he was quiet. But at the end he reviewed everything with me and made sure we understood the maintenance process."
james S.
silver spring, maryland
"The sales pitch to buy a new water heater was oppressive."
ralph L.
gaithersburg, maryland
"Technician called ahead, was very courteous and did a good job checking my furnaces."
ms. lichtenstein L.
chevy chase, maryland
"Chris is an excellent technician. In all my years with Parker Pearce, he is the best tech Ive ever had service my equipment."
harold G.
potomac, maryland
"On time, polite, thorough, explained what he was doing"
ms gill G.
gaithersburg, maryland
"He always tells me what he is doing to maintain my unit.He is very knowledgeable & always ready to answer any questions."
janet freimuth F.
chevy chase, maryland
"You did great. we did lousy we were dropping off our car for repairs and got back too late will call again soon if you will send someone out Sorry and thankyou"
michelle G.
potomac, maryland
mr. hayes H.
washington, district of columbia
mary H.
gaithersburg, maryland
evelyn R.
rockville, maryland
"Very thorough checkup and good communication"
edward R.
rockville, maryland
"Very thorough check and good communication"
eva V.
washington, district of columbia
"The tech was very professional and efficient."
jim A.
derwood, maryland
"Saman seemed to be very thorough--more so that previous service experts or maybe just better documented."
dimitris A.
potomac, maryland
james G.
rockville, maryland
mr taylor T.
potomac, maryland
"The technician found the problem and fixed it efficiently."
linda S.
bethesda, maryland
bruce K.
potomac, maryland
"He was great explained everything"
mr frace F.
olney, maryland
"Technician called prior to arrival and performed the service in a very professional manner. Was very courteous and answered all of my questions."
mr. kopp K.
bethesda, maryland
"Well done, relatively quick, although"
mr d. p. woodward W.
rockville, maryland
art J.
bethesda, maryland
"Professional and efficient"
mr ebinama E.
clarkburg, massachusetts
ted D.
silver spring, maryland
elayne K.
gaithersburg, maryland
mr h. cohen C.
rockville, maryland
"The technicians came when they said they'd come and did what they were supposed to do."
mike P.
rockville, maryland
mabel W.
potomac, maryland
"The technician called before to let me know that he is coming. He was respectful and worked neatly."
yves R.
bethesda, maryland
bryan S.
north bethesda, maryland
mr whitman W.
potomac, maryland
"Technician actually arrived a little early, got right to work, and finished the inspection quickly. I appreciated his suggestion to install a new humidifier filter..."
ms sreedhar S.
washington, district of columbia
john P.
germantown, maryland
david di ennist E.
bethesda, maryland
"I tried to schedule s maintenance call, but the timing on your end didnt work out for this week and next week Im traveling, so I couldnt get a maintenance call until mid- October. As of result of this inability to schedule a maintenance visit this week, I realized I should schedule a service call, which is not what I wanted. Well, I made a mistake - without knowing it I had turned the fan on so that it blew all the time. When it came time for the service call he immediately realized what I had done. As a result of an inability to schedule a maintenance call with you, I ended up with an $87 service call charge. The maintenance call would have also immediately realized what I had done and there would not have been a charge. I dont think thats right."
jon M.
cooksville, maryland
"Very friendly & efficient"
hermane G.
new carrollton, maryland
"Technicians were very professional"
ignacio A.
washington nw, district of columbia
"Courteous and professional service."
henry R.
washington, district of columbia
"Did a good check. Answered my questions."
david H.
silver spring, maryland
"Very polite and respectful. Easy to work with and they answered all my questions."
margaret M.
silver springs, maryland
angeline L.
rockville, maryland
"Knowledgeable and polite"
andre M.
potomac, maryland
william B.
montgomery village, maryland
"Greg is very familiar to us and has visited us many times to work on our euipment. We value his opinion and feel reassured that what he tells us is best for our situation."
francisco C.
potomac, maryland
"We have been receiving this biannual service from Parker Pearce since 1997 and have never been disappointed. Chuck, who has been our most recent serviceman for the past three years, is as efficient, competent and courteous as any serviceman we've had over these last 24 years."
jacquie S.
rockville, maryland
"The absolute best furnace check-up we have ever received. My husband being home worked with Aaron (why I can't remember his name) and was so impressed how detailed he was."
jonathan S.
brookeville, maryland
"Technician was thorough and helpful."
mr williams W.
rockville, maryland
"Sam was very knowledgeable and explained all my questions. Timely and respected my home."
mr auld A.
burtonsville, maryland
"Tech was excellent."
win C.
olney, maryland
"William was very knowledgeable and was able to answer all of my questions very clearly."
leo G.
silver spring, maryland
"Kevin was very courteous & professional. He performed all tasks thoroughly & changed the wall thermostat batteries for us. He is a credit to your company!"
mrs combs C.
washington, district of columbia
"the appointment was made only an hour or two before the service was performed- fast, and efficient"
steve H.
germantown, maryland
mr. schuler S.
wheaton, maryland
"My appointment was 10-12. At 11:50 I called to find out what the status of my appointment was. I shouldn't have to do that. The person that I spoke with didn't know anything. You need to do a better job keeping customers informed."
adrianne S.
landover, maryland
philip bevan B.
chevy chase, maryland
"timely, neat and quick"
dr h. yuspa Y.
bethesda, maryland
"Kevin Ward came for William Corbin and was professional and kind about his co-worker. Kamin and Ignacio, the installers, did what we hope is an excellent job. They were efficient and respectful. They answered questions that we had and did their work well. We were pleased to have them in our house."
mrs friedman F.
garrett park, maryland
"Work completed as promised and on time"
robert T.
mt airy, maryland
"representative provided service in a prompt and courteous manner"
christine C.
silver spring, maryland
dorothy K.
silver spring, maryland
"Because the technician was so pleasant and respectful. I have no way of checking his work, but he was very together about how he did his job and I was tied up with a client the whole time he was doing his maintenance on the furnace."
mr hrin H.
rockville, maryland
"Service was professional and friendly, as Usual."
ms conanan C.
rockville, maryland
"The job was done efficiently."
diane B.
washington, district of columbia
"Tech troubleshot issue immediately."
david W.
rockville, maryland
"Charles was thorough and explained everything?"
mr altemus A.
gaithersburg, maryland
"The tech was on time and very efficient"
logan P.
rockville, maryland
"Prompt service, technician was friendly and knowledgeable"
kevin A.
rockville, maryland
jim L.
north potomac, maryland
"Aaron arrived on time, explained issue very well and described option for maintenance services. Offered a plan to continue to assess performance of mini split."
eileen L.
rockville, maryland
"He was professional and friendly with detail check up. Job Well done !"
mary H.
gaithersburg, maryland
wayland S.
silver spring, maryland
"Kevin was efficient and courteous, working around some disruptions we were undergoing with moving our office into our home."
harold G.
bethesda, maryland
"Samuel was so honest and hard-working and thorough."
elizabeth L.
washington nw, district of columbia
"HVAC stopped working 3 hours after technician left. I spoke with customer service, also very rude on the phone with me and hung up on me after hearing my complaints"
marsha B.
potomac, maryland
ms mills M.
rockville, maryland
"I was very happy of the quick response Parker Pearce did in sending someone to my house within a few hours of my phone call! The repair specialists were able to fix my air conditioning problems very quickly."
fran C.
bethesda, maryland
"awfully quick service?"
mrs horan H.
washington, district of columbia
"I always think I can trust Parker Pearce And then you are honest when you recommend some thing."
joseph F.
olney, maryland
"Polite, considerate and provided feedback"
craig O.
silver spring, maryland
"The technician called twice to update me on his arrival time and took care of the problem right away. He also explained steps I can take myself to correct a similar problem"
cynthia S.
silver spring, maryland
"Kevin was on time, profession, pleasant, and efficient. He's a great service tech"
sheryl F.
north potomac, maryland
buari O.
ashton, maryland
"My daughter, who was home at the time, stated that the gentleman who serviced the unit was very professional and nice."
ms thiel T.
garrett park, maryland
"called before coming to the house to let me know ETA, polite, efficient, explained status of furnaces."
mr check C.
brookville, maryland
"On time and efficient"
mr h. cohen C.
rockville, maryland
"Chris came when he said he would come. He seemed professional and examined our system. He said it was working well and didn't need anything additional."
judy E.
gaithersburg, maryland
"Aaron was responsive and thorough"
jonathon L.
silver spring, maryland
ms jean schaible S.
silver spring, maryland
patricia W.
hyattsville, maryland
"Chuck was very professional and let me know about air purification. I'm thinking about getting this."
richard "dick" K.
bethesda, maryland
"Greg is expert and forthcoming."
murray R.
rockville, maryland
"He was thorough and explained and showed us what was wrong. He also made recommendations."
alison F.
rockville, maryland
"Aaron was great"
mr goroum G.
wheaton, maryland
sandy O.
potomac, maryland
"Kevin was very polite, professional and knowledgable"
andrea B.
rockville, maryland
mr eckenrode E.
burtonsville, maryland
"The tech was very helpful and new what the problem was"
elizabeth S.
temple hills, maryland
"The tech was very nice, knowledgeable and gelpful"
john P.
kensington, maryland
"Tech was knowledgeable and checked the heater to make sure it was good for this fall/winter."
cathy R.
rockville, maryland
"I didnt get reminders the day before."
mr stack S.
rockville, maryland
"Sam did a great job. He was personable conciencous and efficient."
chris W.
potomac, maryland
brooksley J.
gaithersburg, maryland
jonathan L.
rockville, maryland
"ARRIVED ON TIME, VERY FOCUSED AND KNOWLEDGEABLE ABOUT THE SYSTEM AND WHAT WAS NEEDED."
ms. malbin M.
bethesda, maryland
"very pleasant, on time, efficient, knew his business"
ms maciejewski M.
rockville, maryland
"Greg phoned before his arrival. He was respectful of my house and wore boots and also a mask. He also checked my smoke/carbon dioxide monitor. Never has anyone from Parker Pearce checked my alarms before. I appreciate his doing the check out."
victoria C.
gaithersburg, maryland
evelyn R.
rockville, maryland
"I lost power for about 30 min on Thursday Aug 26. After power came back on, AC was not working and thermostat was not functioning. Called PP for tech and Chris came that night & tried to fix it or rig something up because was a very hot/humid night. He had to get new thermostat and other parts. Next day was very rainy deluge. Took me 2 and half hours to get home from Alexandria; exit from GW Pkwy was closed , had to go around long way. Chris had gotten new thermostat and another Chris from PP came & they worked on wires on outside condenser til I got home and fixed everything. I think it was wonderful that Chris was relentless in trying to figure something out to get it to work Thurs night b/c it was so hot. They both got it going on Friday!"
mr blake B.
germantown, maryland
jeanne R.
potomac, maryland
"Very responsive. I appreciate being an Advantage customer. Service is very reliable. Excellent, knowledgeable technicians. Special thanks to Chuck for getting me back up and running after major electronic storm damaged circuit boards."
mr morrison M.
gaithersburg, maryland
"Great service, quick response."
ms ordonez O.
potomac, maryland
steve O.
rockville, maryland
"prompt and friendly. Efficient"
alex N.
silver spring, maryland
"Tech was thorough and explained everything on what was done"
austin W.
potomac, maryland
"Fast, detailed, professional, on-time."
martha G.
washington, district of columbia
"Technician here twice Did not finish the second job and was to return to complete the first"
antionette C.
silver spring, maryland
"Problem was correctly diagnosed and corrected."
mrs. schwartz S.
rockville, maryland
dr. goldberg G.
potomac, maryland
mrs russo R.
bethesda, maryland
"The job was done well and promptly."
bette L.
washington, district of columbia
"Luis phoned to alert me of his imminent arrival, arrived promptly and was very courteous as well as efficient."
mr eskin E.
washington, district of columbia
jean H.
gaithersburg, maryland
"I had called office about 10:20 AM as scheduled 8 to 10 AM , to see if still coming and was told Yes, but running late Greg called and said he would be here in 5 to 7 minutes. He Was !! He put on cover over shoes went down stairs and worked there. after finishing he came up and explained all to me. I know my boiler is getting some age on it but had it Up Dated a couple years ago . So hopefully for this old 88 year old woman it lasts a long time. Greg was very knowledgeable and polite!! Good Service !. Thanks . Jean L. Harner 415 Gaither Street, Gaithersburg, MD 20877"
kavita M.
clarksville, maryland
"Relatively fast response and got us up and running within a few hours."
angeline L.
rockville, maryland
"Very professional Knowledgeable"
perry S.
silver spring, maryland
"Initial address was wrong so from there things went down hill. I have terminated contract because office was incapable of correcting an address error to my satisfaction."
jewel F.
germantown, maryland
"Excellent"
enrique L.
rockville, maryland
"Pedro was proactive and professional in addressing the issue."
mr russell R.
gaithersburg, maryland
"The girl That took my call was very polite and helpful, really good at her job. Serviceman was on time and serviced both boiler & air- conditioner and explained what he did"
peter R.
bethesda, maryland
"Greg was great. Prompt, diligent, worked hard."
billy W.
silver spring, maryland
"Very professional and helpful"
john H.
springfield, virginia
"William, Kamin, Ignacio, and Pedro were all competent and professional."
mr marth M.
derwood, maryland
dr. ratner R.
bethesda, maryland
flavia M.
bethesda, maryland
"Technician was polite and thorough. And he wore mask! ??"
steve C.
gaithersburg, maryland
"very good purchasing advice, listened to my needs and priorities and got things done quickly. Installers worked extremely well were very patient with me and my wife when orienting us to new thermostat and they also listened to and answered our questions. All were polite and respectful. Parker Pearce came through again as they 20+ years ago by replacing systems in an extremely short time frame when its critical to the customer's needs."
lola F.
hyattsville, maryland
lisa K.
boyds, maryland
"Honest, quick, professional"
andy G.
gaithersburg, maryland
"great job"
rohinton T.
derwood, maryland
"Because the person deserves that. A very courteous and knowledgeable person."
charles R.
silver spring, maryland
"Did everything right."
mr. mrs davi forman F.
bethesda, maryland
"We never received our proposal. We liked Joselino, and would like to work with Parker Pierce. But where is our proposal?? Negative reviews below are based on the one fact that we don't yet have the requested proposal. Please respond."
ms. hardy H.
rockville, maryland
"When he left the problem was fixed."
perry S.
silver spring, maryland
"Thorough rxamination"
mrs evans E.
bethesda, maryland
"Customer service representative was helpful and clearly told me what would happen next. Technician (Pedro) called to tell me he was on his way and he arrived when promised. He explained his findings and the steps he would take. He replaced the failed thermostat and showed me how he was checking to make sure the system was now operating correctly. He was respectful and respectful, and he answered all of my questions."
hatch H.
washington, district of columbia
"He was very knowledgeable and did a thorough job checking everything out."
mr chapman C.
silver spring, maryland
ms fox F.
chevy chase, maryland
judith P.
rockville, maryland
"The technician showed up the very next morning."
mr. fraser F.
darnestown, maryland
kari M.
myersville, maryland
"No update on heat pump and furnace"
christina B.
washington, district of columbia
david E.
bethesda, maryland
c. lucas L.
silver spring, maryland
"Technician was great. Explained everything and was very polite."
mr kassim K.
rockville, maryland
mr lang L.
washington, district of columbia
"I was charged for a leak detection that found no leak."
ms brenner B.
rockville, maryland
"Chris Smith was awesome. He came to my house at 10:30 pm on a Sunday, fixed my unit, still had another call to go to and couldn't have been anymore professional and pleasant. If I could always request him, I would. He is a huge asset to Parker and Pearce!"
ben vict abellera A.
silver spring, maryland
ms. faris F.
gaithersburg, maryland
"Even though the need was small the guys were there for us when they promised. That is why we have been with Parker-Pearce for three decades."
michael S.
washington, district of columbia
jeremy S.
sandy spring, maryland
"Both Rebekah and Chuck were very responsive and provided excellent service. Chuck explained thoroughly the problems in my system and how they should be corrected."
eric C.
rockville, maryland
"We paid a lot of money for this system. I find out two days later that the outdoor unit is not shutting off on its own. I tried to call to have the issue dealt with and am told I will need to pay for service. Completely unacceptable."
thomasine C.
washington, district of columbia
frank M.
leesburg, virginia
"technician (Kevin) called ahead, and arrived on time. He was extremely polite, immediately put on shoe protectors and got to work. Nicely answered all of my questions, and knew the equipment very well."
ms smith S.
germantown, maryland
"Customer since 1995. Technician did thorough check and explained everything with recommendations for the future. Excellent"
gerald M.
monrovia, maryland
"The guys did a great job, diagnosed the problem quickly and had it fixed in no time. They were both very friendly, polite, professional, very knowledgeable and did nice work. They also took the time to explain to me the problem and the system functions."
stephen K.
bethesda, maryland
"Because your employees were efficient, knowledgeable and pleasant to work with."
matthew G.
gaithersburg, maryland
"Three points pop up when giving this answer: 1) When we had the technician in to advice us on our system, we asked about the error warning on our Parker Pearce installed humidifier. He insisted that we needed to replace several internal parts, it would likely be costly, and that he did not have time to do it that day. Upon trying to leave, he was pressured by a manager to stick around and attempt to fix the issue. It was ONLY at that point did the technician bother to look up the flashing Error Code which suggested the issue was a minor one. So, what actually happened was the technician gave advice (possibly costly advice) based on nothing at all. He didn't even bother to look up the error code. 2) We purchased a new system, but asked for something smaller and cheaper noting that the another system we had that covered 2-floors did a very good job and that we would not need anything bigger to cover just a single floor. The Sales Rep (Nabil) only offered us 4 choices, all bigger than we needed, despite our requests to go smaller. It was not until we finished installation that we learned there were smaller and more appropriately sized options from which to choose. We feel we were vastly oversold! 3) The installers greatly damaged the attic entrance (using a saw to cut it wide open) and never mentioned anything to us. We are still in negotiations to get the damage repaired."
mrs friedman F.
garrett park, maryland
mr andrade A.
gaithersburg, maryland
"The tech got the system running for the weekend..."
brian H.
kensington, maryland
"Abraham was professional, thoughtful, patient and very diligent as he diagnosed our problem and laid out possible so,unions."
howard C.
germantown, maryland
"Kevin called ahead of time to let me know he was en route. When he arrived, he was professional and courteous. He check the HVAC unit inside & outside and wxplained in detail what was done and the status of the maintenance check."
frederick V.
laurel, maryland
"The technician was efficient and Knowledgeable."
mr. mrs. norman glick G.
gaithersburg, maryland
"Sam did a professional job doing what had to be done re-air conditioning system and pointing out some of his recommendations."
ms d. brett B.
washington, district of columbia
"John is very knowledgeable and efficient."
mr wexler W.
bethesda, maryland
mr rosenthal R.
rockville, maryland
abie N.
silver spring, maryland
"Greg was very professional and polite. Explained everything that he did and full reasons for his recommendations."
nancy W.
takoma park, maryland
"Greg quickly and expertly identified and solved the issue we were dealing with, which is great. He was also friendly and fun to have in my home. Only challenges I had were with scheduling - we got two confirmations for two different times of day, and the tech wasn't actually able to come to our home til nearly two hours past the second time. No one reached out to address, I had to call multiple times to confirm he was coming, until he reached out when he was close to our house."
art J.
bethesda, maryland
margaret F.
bethesda, maryland
"He made sure to investigate and fix every problem. Was not in a rush to leave."
mary o'hair O.
laytonsville, maryland
peter B.
gaithersburg, maryland
"It is now four weeks and counting since your messed up installation of a $23,000 a/c system caused a big water leak in the ceiling of our master bedroom . It took two weeks for your dry wall repair guy to call us. Two more weeks have gone by and NOTHING HAS HAPPENED TO REPAIR THE DAMAGE IN OUR HOUSE!!!! Bummer!"
terri L.
rockville, maryland
"John was worth the wait! Diagnosed problem..fixed at 10:30 at night. Very polite and professional. Give that guy a raise!!"
toby B.
potomac, maryland
"Abraham was great. Courteous, helpful, willing to educate me on how the system works and how problems can be diagnosed and prevented."
angela C.
boyds, maryland
"HVAC service tech was helpful and thorough. He was having trouble w/ his connection to the system, but still managed to find us. My only concern is that we never received any statement for the job. The tech said this was because he was having a problem with the Parker Pearce system on his mobile phone. How can I get my billing/paid statement?"
larry K.
silver spring, maryland
"Kevin was very pleasant and courteous and seemed to know what he was doing. He was new, so did not know the answers to my questions about the Advantage program, but called his manager to get some answers. I recommend him."
mr. kirk K.
cabin john, maryland
"Some confusion on diagnosing the problem with the HVAC system."
candy B.
kensington, maryland
"Came on time. Told us what maintenance was being done. Explained what might go wrong in the future."
bruce H.
potomac, maryland
"He arrived on time, was courteous, and completed his work efficiently."
wayne C.
gaithersburg, maryland
"My unit was down for a extended period waiting for parts when Carlton arrived he determined the.parts were no needed and unit has been fine"
scott P.
gaithersburg, maryland
carolyn S.
silver spring, maryland
mr azizi A.
boyds, maryland
"The Technician was very pleasant and extremely professional. Thank you"
joseph H.
rockville, maryland
debra M.
silver spring, maryland
"Courteous, efficient, detailed explanation, follow-up"
walter H.
gaithersburg, maryland
"Abraham was very efficient, courteous, and knowledgeable. He was able to access the A/C compressor unit (other techs failed in this area) and inspect for faults. He is very personable and I enjoyed our conversation. I will be open to having Abraham as HVAC tech again."
dan T.
rockville, maryland
"Chris stayed on it until he found the solution. Good job Chris, thank you. Drop the Call Center concept. I spoke with two bored and incompetent staff. I want to call my local office direct."
ms. mendez M.
silver spring, maryland
"Professional,on time and quick"
rebecca C.
olney, maryland
"Very helpful, answered all my questions."
curt C.
frederick, maryland
"Very quickly identified the problem and solved the issue along with helpful suggestions"
ms gonzalez G.
silver spring, maryland
"Take 10 minutes charge $177"
mr lang L.
washington, district of columbia
abbas S.
potomac, maryland
"The technician knew right away what the problem was and fixed it. My rating is based on the pricing. I was charged $362 for an $8 capacitor. I was charged $100 for changing the tip of four wires that are connected to the capacitor. I was not informed of the pricing prior to the job was done. $99 trip charge, I am ok with it because I was told in advance. I need to replace my AC unit with a new one. But with your pricing, you already lost my business."
robert M.
washington, district of columbia
"The technician arrived, I showed him that there was a fitting on the condensate drain line inside the hvac closet that was not glued, and the line was sloping in the wrong direction so water did not drain out of it correctly towards the exterior of the house. This was resulting in water dripping from the condensate drain pipe at the fitting that wasn't glued, into my hvac closet. As far as I know this has been happening since the new unit was installed 2 years ago. The floor of the closet was damp, but luckily not damaged because the drip was small. The technician finished and said he had addressed the issue. Later I realized he had undone the fitting and let the water drain out of the pipe, but had not glued the fitting and had not adjusted the length of the vertical piece of pipe so that the horizontal would slope towards the outside properly. Instead of scheduling another appointment to have it done right, I did it myself. That meant I had to make a trip to the hardware store(45 minutes), which was the most time consuming part. Took me about 15 minutes to correct the slope of the pipe and glue the fitting. My time is billed at $60/hour, plus $10 in supplies, which is far cheaper than a licensed plumber I am sure. I expect a credit for $70 of some sort to me to make up for the extreme hassle all this caused. I have doubts about continuing to use Parker Pierce when something as simple as this issue with my drain line seemed outside of what the tech could handle. Not to mention that it was installed that way to begin with."
charlotte H.
north potomac, maryland
"I had a big problem and - once again - your technichians/specialists solved it perfectly. Hopefully I will not have that same issue again."
mr. golike G.
bethesda, maryland
"very efficient."
mr eisler E.
washington, district of columbia
"Sam is a great technician and a credit to your company. He was punctual, courteous and very thorough."
enrique L.
rockville, maryland
sheryl F.
north potomac, maryland
"great customer service Pedro and Ted were terrific"
ms. gharib G.
potomac, maryland
"Excellent service"
frank S.
bethesda, maryland
"Prompt, professional, courteous, and kind"
basil D.
columbia, maryland
"Nano not only solved our a/c problem, but also explained what caused it and how to avoid it in the future. He was patient and polite."
mrs. anderson A.
hyattsville, maryland
zarina D.
silver spring, maryland
"Kevin called beforehand; arrived on time; was respectful. Jose was also very helpful."
ralph L.
gaithersburg, maryland
"Technician arrived within scheduled time frame and did a good job fixing the problem"
sylvia D.
washington dc, maryland
"The technician seem to be thorough"
steve O.
rockville, maryland
"prompt and informative"
ciro H.
beltsville, maryland
"Always professional!!"
robert K.
washington, district of columbia
"Got service on the hottest day of the year"
aileen K.
germantown, maryland
ms webb W.
silver spring, maryland
mrs friedman F.
garrett park, maryland
"No showed up to change our thermostat despite frequent requests"
ms simon S.
rockville, maryland
"He came at 10 PM and was on his way to more people after finishing at my house."
barbara K.
olney, maryland
alan G.
potomac, maryland
"The tech who came was excellent but Parker pierce was unreliable"
patricia A.
chevy chese, maryland
"Overall, I was satisfied with the efficiency and service, but there were some mistakes that had to be corrected that took extra time. The level of understandidng and practice was inconsistent. Next time I will request a senior technician."
o'connell O.
bethesda, maryland
tyler T.
bethesda, maryland
"Kevin is a wonderful tech. Very knowledgeable and friendly."
david F.
rockville, maryland
"Service has not been completed. Waiting for technician to complete service"
michael I.
college park, maryland
"Service tech came at the expected time, announced his arrival time while on his way, and was prompt, thorough, and extremely polite."
jonathon L.
silver spring, maryland
"Quick, clear estimate"
mr day D.
rockville, maryland
"Prompt, courteous"
mr nally N.
potomac, maryland
"It is good"
mr nisbet N.
gaithersburg, maryland
"Technician was very nice."