Parker Pearce Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,883 Reviews
mrs. randolph R.
bethesda, maryland
james seal S.
bethesda, maryland
"service was both timely and comprehensive"
charles R.
silver spring, maryland
mr sullivan S.
potomac, maryland
mr castleman C.
garrett park, maryland
"Greg does a careful job and doesn't try to sell me things."
roberta S.
rockville, maryland
"Chuck is always thorough and honest about his checking on the systems."
mr. meyers M.
bethesda, maryland
terry V.
potomac, maryland
"Very pleased with service. Window was 8-10 am. I would prefer closer to 8 am"
william namara N.
derwood, maryland
"Technician was great."
maryellen M.
rockville, maryland
"professional good communication"
mrs seah S.
bethesda, maryland
"Pedro is a very skilled Technician- Reliable and with good listening skills."
essie S.
gaithersburg, maryland
"Tech did a great job"
robert L.
potomac, maryland
james M.
silver spring, maryland
"Pedro is simply excellent."
judy G.
rockville, maryland
sam T.
washington, district of columbia
"The installers answered my questions and were very courteous."
christine K.
silver spring, maryland
"Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."
ms hull H.
bethesda, maryland
ms. post P.
chevy chase, maryland
kendra K.
new market, maryland
mrs. o'hara O.
washington, district of columbia
joseph F.
olney, maryland
jeffrey D.
olney, maryland
"Charles did an excellent job tuning up the furnace and replacing the humidifier panel. I made a call to the office and Osmar Flores did a great job taking care of changing our direct debit program"
james E.
kensington, maryland
"The techs always know what they are doing and they are friendly and respectful."
judy I.
rockville, maryland
bruce K.
potomac, maryland
"On time, efficient, explained what he did"
mrs bates B.
chevy chase, maryland
"Very thorough and professional"
jordan R.
potomac, maryland
john S.
kensington, maryland
elizabeth H.
silver spring, maryland
"Excellent Service, Greg is an extremely knowledgeable individual and provided quality service. Within time window and very neat. He also suggested an addition to my AC which will extend it's life. I have been with PP for 30 years because of the quality service. I have depended on Greg in the last several years to provide top service."
diane B.
washington, district of columbia
"The tech conducted safety checks that immediately identified the problem."
beatrice B.
cabin john, maryland
"My technicians were amazing at explaining everything. They were caring about our family needs and knowledgeable in their recommendations."
ella M.
germantown, maryland
"The technicians were very professional. The problem I have is with the write up. I needed a service check up to give to my HOA. What I received is a listed of suggestions with cost with/without membership. I did not ask for a sales call. I asked for a service call"
mr. j. duffy D.
rockville, maryland
"HOT WATER TANK IS DENTED IT DOES NOT LOOK LIKE THE CHIMNEY CAP WAS INSTALLED CORRECTLY"
linda D.
college park, maryland
ronald sigwalt S.
olney, maryland
maggie Z.
silver spring, maryland
micheal E.
silver spring, maryland
"We thought he was the best service tech so far. Knowledgeable and knew everything about our system."
david L.
damascus, maryland
"Nothing to do with the tech, but I still do not have resolution on the issue. No estimate of cost and when it can be repaired. Problem may be with Lenox, but their product failed after less than 6 years. Inferior product and now I pay the price."
ciro H.
beltsville, maryland
evelyn R.
rockville, maryland
"They clearly explained the problems w my Fujitsu mini split."
suzanne B.
rockville, maryland
"Called ahead, showed up on time, answered all of my questions and checked out my unit. Both technicians were very personable and professional."
harry B.
bethesda, maryland
"They were very informative and easy to ask questions"
ms goode G.
silver spring, maryland
jeanne N.
new carrolton, maryland
"The technician was very knowledgeable and courteous."
ms sreedhar S.
washington, district of columbia
igor L.
derwood, maryland
isabella d.
silver spring, maryland
"Ronald was very knowledgeable and courteous."
mr goroum G.
wheaton, maryland
maya T.
silver spring, maryland
zhongzhen N.
rockville, maryland
william M.
rockville, maryland
"Tech provided great service."
rosemary R.
bethesda, maryland
"Friendly, polite, efficient."
ms fox F.
silver spring, maryland
"on time. Friendly. Been here before. Familiar with system."
vinh T.
gaithersburg, maryland
"Team was great. They worked late on a Friday and I really appreciate that"
alejandro T.
rockville, maryland
"Had service done to my unit and less than a week later experiencing the same problem"
marsha S.
hyatsville, maryland
"Pedro was able to change filter & system is working fine no problems or issues I was very grateful to hear that. I was given a time on when Pedro would be arriving at my house & everything was on schedule, I did not have to wait all day. I enjoy a schedule appointment. Thank you for the great service!!! Pedro."
ms kangas K.
kensington, maryland
"Excellent service"
ms. ann T.
gaithersburg, maryland
"Patiently, competently answered questions."
mr azizi A.
boyds, maryland
"Both technician and the sales person were very professional"
laurie S.
rockville, maryland
ben B.
chevy chase, maryland
sammy L.
silver spring, maryland
robert W.
washington, district of columbia
"What can I say other than that he did what he was supposed to do? Would you like me to state whether he changed the filter in an excellent manner, a very good manner, a more than adequate manner, a fair manner or not so good manner? State your preference or I suggest you eliminate # 2."
jonathon L.
silver spring, maryland
"Pedro was great. Jim was clear about our options once a leak was determined to exist in our A/C line. Jason was a wonderful, organized, clean, friendly installer."
mr rawson R.
rockville, maryland
"We certainly liked the technician Ronald who came out. Very friendly and courteous representing your company. Did a great job servicing air conditioner and furnace. Sales Representative was informative and pleasant explaining options, etc."
mr floyd F.
bethesda, maryland
"PARKER PIERCE TECH'S WERE COMPETENT, EFFICIENT AND FRIENDLY IN THEIR DELIVERY OF SERVICE."
mrs. hammerlund H.
silver spring, maryland
marsha B.
potomac, maryland
mr. wolff W.
bethesda, maryland
dr alleyne A.
bethesda, maryland
"Prompt, courteous efficient service."
kristi S.
columbia, maryland
"I was very satisfied with Technician. My original time was 4-6 and I left work early to be home. Scheduling called me and tried to get me to reschedule and I have had that issue before with Parker Pierce. I let them know and we were able to keep that day but later. Also when scheduling the lady was really hard to understand."
gene R.
rockville, maryland
"Timely arrival, successfully addressed the issue."
kathleen F.
rockville, maryland
dr. steven L.
washington, district of columbia
"They observed carefully and documented their observations. They tested thoroughly,"
brian H.
kensington, maryland
robert B.
derwood, maryland
shonin A.
mt rainier, maryland
marianne C.
bethesda, maryland
"The technicien was very nice and efficient. He answered all my questions."
loan D.
bethesda, maryland
"Parker Pearce Representatives were very efficient and courteous"
chris W.
potomac, maryland
mr tello T.
rockville, maryland
brad L.
rockville, maryland
"Pedro provided excellent service"
michelle L.
potomac, maryland
"good follow up; good communication"
diane F.
bowie, maryland
mr. m. healy H.
kensington, maryland
"On time, courteous, professional."
randal W.
washington, district of columbia
"Carlton was professional, knowledgeable, and competent. Perfect!"
wilson R.
middletown, maryland
mrs butler B.
potomac, maryland
justin K.
derwood, maryland
"I was told I needed a new motor for my unit. It been over a month and no one has reached out to me or given me any information about when this might be complete. I would love to have it when its hot outside."
brandt B.
rockville, maryland
henry R.
washington, district of columbia
"they were quick and knowledgeable."
mrs. garcia G.
potomac, maryland
"We were satisfied until the inspection failed!"
mrs. mumme M.
bethesda, maryland
frances M.
washington, district of columbia
"Carlos, the technician was thorough in work. He was very polite and professional. He expand everything he did before he left."
william S.
gaithersburg, maryland
"Roland was efficient and friendly, and knew what he was doing."
jonathan S.
brookeville, maryland
frances M.
washington, district of columbia
"The technician was thorough in his work at the furnace area, thermostat and air conditioning unit. He explained all his findings as he went along."
ms. ifshin I.
chevy chase, maryland
ms benner B.
germantown, maryland
"They too time to explain what they saw with each air unit. What looks okay."
teresa C.
kensington, maryland
barry G.
rockville, maryland
"Professional and friendly"
evelyn R.
rockville, maryland
"Greg did his usual fine and thorough job in checking out our heat pump and explaining the results."
edward R.
rockville, maryland
"Excellent, knowledgeable, and courteous service"
rose H.
brookeville, maryland
"Great communication. Very polite and courteous"
richard M.
potomac, maryland
mr o hooker H.
silver spring, maryland
"Polite and respectful of ones property."
mr fairchild F.
bethesda, maryland
"Expert technician, who installed the surge controls efficiently. He also suggested other improvements which we decided to hold off on for the time being."
winifred W.
silver spring, maryland
"Efficient and professional"
richard P.
silver spring, maryland
"Service was very professional."
randi K.
ellicott, maryland
meyerovich M.
north potomac, maryland
mr goldberg G.
rockville, maryland
ralph L.
gaithersburg, maryland
"Tech called anead of time to let me know he was coming. Was courteous"
ilona N.
rockville, maryland
"Pedro is super friendly and gives good explanations."
joan W.
washington, district of columbia
"Hi there and Happy Spring! Parker Pearce inspected my split air conditioning system yesterday and said it was in good working order. Please see attachment. Following up on comments made in June 2021 by technician Mr Espinoza about the system, however, I want to confirm that: 1. Refrigerant and dye were at appropriate levels at the time of the inspection. 2. There are no longer any leaks of refrigerant in the system that need repair after this inspection. 3. That mold is not a problem in the system after this inspection. For the record, I was told yesterday that there was no mold, but there are black spots everywhere. I did not volunteer to clean them up but was told by Carlos that I should. He also recommended Windex. If Parker Pearce cannot at this time confirm that it has dealt with and fixed the three critical maintenance issues listed above, I suggest that it undertake another inspection so that they can do so. This is what this Membership is all about. ?? Thank you in advance. Joan Wolfe 6116 Utah Avenue NW Washington, DC 20015"
jim A.
derwood, maryland
"Knowledgeable, efficient, courteous"
prithwis D.
silver spring, maryland
cynthia S.
silver spring, maryland
"The service expert arrived at the beginning of the appointment window, was personable, professional, and thorough. He explained each stage and result of the AC system check-up to me. Overall, a great experience. Thanks"
david S.
silver spring, maryland
"Tech was honest and straightforward with info."
mr william M.
bethesda, maryland
"Dye indicator was added to coil to locate a leak. When we made the appointment, we specifically reminded them to bring the black light or illumination source that would show the dye. The technician did not bring the device. Probably not the technicians fault. He otherwise did a good job."
anastasios V.
potomac, maryland
mr. mcbride M.
bethesda, maryland
"They were courtiers, efficient, and answered all my questions."
ms. ottesen O.
potomac, maryland
"Although it was late, the technician took time to o a thorough inspection."
cliff C.
rockville, maryland
ann w.
germantown, maryland
"call came ontime and very respectful great person."
deborah B.
monrovia, maryland
"I only scheduled maintenance for my AC unit but my husband wanted maintenance for the heater as well Gregory took care of everything."
ms jean S.
silver spring, maryland
"Greg was on time. He used protective clithing and a mask. He was thorough in his checking of my A/C unit and gave me helpful feedback."
isabelle B.
potomac, maryland
aleksey G.
germantown, maryland
james quarles Q.
bethesda, maryland
kevin M.
rockville, maryland
"Most recent service by Greg was performed very efficiently. Service before that by two Jasons was performed very thoroughly, and operation of new equipment was explained well."
hendricks H.
washington, district of columbia
"Jason, is the best"
robert L.
potomac, maryland
"Your technicians are excellent, but I've had trouble getting service scheduled over the phone. I've called twice now about starting up our new A/C units and duct cleaning and every time they said it wasn't their department and i would get a call back, which i never did."
carlos F.
potomac, maryland
"SERVICE WAS EXCELLENT. QUESTION: THE FURNACE THAT WE LEASED IS DESCRIBED IN THE AGREEMENT AS A LENNOX MODEL NUMBER SI280; THE LABEL ON THE FURNACE THAT WAS INSTALLED READS LENNOX M/N CX35-30/36B-6F-20. IS THIS THE SAME FURNACE AS IN THE AGREEMENT?"
rosemary R.
bethesda, maryland
ethyl T.
silver spring, maryland
"Carlton is very thorough at explaining what was done during the maintenance check and why it was done; he previously came out 2 weeks ago after I made a call at night because I wasn't getting any heat. He fixed the problem right away, explained why I wasn't getting any heat and what he did to get the heat started."
theresa N.
montgomery village, maryland
"Aaron was very knowledgeable, friendly, and efficient. Took the time to check everything."
enrique F.
rockville, maryland
"This expert was excellent - thorough, explained his work "Exper"t on a previous visit installed humidifier pad wrong leading to some flooding in the basement ."
mr nakagama N.
kensington, maryland
ms. hecht H.
rockville, maryland
yomaris P.
germantown, maryland
sammy L.
silver spring, maryland
jonathan D.
damascus, maryland
"Carlos went the extra mile in the rain to diagnose the system issue"
mark F.
olney, maryland
"Knowledgeable, pleasant, explained findings in easy to understand detail."
eva F.
ellicott city, maryland
mr m. cohen C.
rockville, maryland
"They came when they said they'd come, they were knowledgeable and polite and they seemed to know what they were doing."
frederick H.
gaithersburg, maryland
shirley M.
lanham, maryland
"The technician was very friendly, courteous, and professional. He completed his job in a very thorough and routine manner."
lisa N.
damascus, maryland
ms pinto P.
potomac, maryland
"Pleasant, thorough and explained results clearly. Knowledgeable."
ms. barkanic B.
bethesda, maryland
"Technician was very knowledgeable and efficient."
sammy L.
silver spring, maryland
"Everything was explained."
ms. lichtenstein L.
chevy chase, maryland
"Chuck is the most thorough technician to ever service my A/C and heating equipment. He is the best representative of Parker Pearce and is the main reason I stay with the company. I am always assured that the job is done right the first time."
anna A.
north potomac, maryland
"They did a terrific job of maintenance on an aging system. Very personable guys with a great bedside manner!"
mr fairchild F.
bethesda, maryland
"Knowledgeable technician who reviewed all recommended service needs."
daniel E.
potomac, maryland
"Good service"
ms. l haga H.
rockville, maryland
"Considerate, competent techs. Call to confirm time service tech will arrive."
tim H.
rockville, maryland
"Explained things well. Good attitude."
christopher P.
bethesda, maryland
"Pedro worked quietly and efficiently, and explained issues well."
mr a alvarez A.
washington dc, district of columbia
elizabeth C.
germantown, maryland
"We had another great semi-annual maintenance service from Greg at Parker Pearce! Greg is very professional, kind, and knowledgeable. He has been our service expert for 15-20+ years. Parker Pearce makes regular maintenance easy with their affordable service plan. Thank you!!"
mrs evans E.
bethesda, maryland
mr nisbet N.
gaithersburg, maryland
patricia S.
washington, district of columbia
"The tech, Aaron, was efficient, professional and also friendly."
marsha H.
washington, district of columbia
"Sorry I DIDNT GET HIs name. Explained the meter he repaired with a battery and I learned for the first time what it was all about. I have had the battery and furnace for 5 years, and no other worker clued me in, I am old and the situation could be dangerous."
susana G.
germantown, maryland
"Explained the process in detail"
mr. fraser F.
darnestown, maryland
james S.
lanham, maryland
mr weisz W.
bethesda, maryland
"Prompt arrival and thorough work"
edward O.
bethesda, maryland
bette L.
washington, district of columbia
"The technician was very polite, communicative as well as careful in his work."
elizabeth C.
germantown, maryland
"My service technician Greg is very professional, kind, and knowledgeable . I have been with Parker Pearce for many many years and most of the time it has been Greg to come to our house so it is a great personal touch ! This makes a huge difference ."
ms ganzfried G.
bethesda, maryland
ed L.
silver spring, maryland
patrice T.
germantown, maryland
"Peace of mind knowing my system is maintained twice a year through the affordable membership fees, respectful service experts, always on time, respectful of my home by wearing shoe covers and although the mask mandate has been lifted, they still wore them, keep me posted on the health of my HVAC and I don't feel like they pressure you to purchase anything or give false statements about my system in hopes that I will purchase unnecessary items."
mr bernstein B.
germantown, maryland
"very knowledgeable"
mr meade M.
bethesda, maryland
"Service Technician arrived on time and fixed my hot water boiler system promptly and explained clearly what he did and why"
mr. ghesquiere G.
potomac, maryland
victor B.
washington, district of columbia
mr raj R.
potomac, maryland
"Chuck Id a tech I trust"
john B.
hyattsville, maryland
"My technician was amazing. Fast and knowledgeable. Made us feel good about the the work."
mr frace F.
olney, maryland
"Chuck and Joshua were polite and professional. Explained everything well and answered all of my questions."
gene R.
rockville, maryland
"came when expected, gave clear explanation of the various functions of the thermostat, quickly returned with needed replacement parts, left extra filters."
jennifer P.
washington, district of columbia
"Aaron was great from start to finish."
richard M.
potomac, maryland
"Greg was thorough, professional, andfiendly"
ms. solomon S.
rockvile, maryland
mr mccarty M.
kensington, maryland
"Tech was was courteous, knowledgeable and informed us of everything he was doing and why. Very professional."
bradley holmes H.
washington, district of columbia
"Excellent customer service"
leonard B.
rockville, maryland
rodrigo C.
gaithersburg, maryland
"They were very professional, on time and seemed knowledgable."
max G.
rockville, maryland
"Carlos was great--thorough, patient, polite, answered all my questions."
mr schwab S.
potomac, maryland
"Would give a 10 for the technician, he was thorough and helpful. I'm giving an 7 because we informed the company that our UV bulbs were out, but the technician was not provided with replacement bulbs and did not have replacement filter either, necessitating a repeat visit."
annabelle J.
silver spring, maryland
"Aaron is knowledgeable and thorough. He was respectful of my time and arrived at the time he gave me."
sarah F.
bethesda, maryland
"He called. Arrived. Explained what hed do. Did the job."
peter B.
gaithersburg, maryland
"Ronald did a SUPERB JOB! He was polite, efficient and communicated well on what steps he took while servicing all three of our HVAC Units."
jonathan L.
rockville, maryland
brian B.
columbia, maryland
"quick and professional"
wendy B.
rockville, maryland
"Called me to alert me he was on the way, arrived promptly. Checked everything out and also noticed my dryer vent was not attached to the outlet. He reattached it"
marian S.
rockville, maryland
"Greg has provided service to me several times. He is professional, knowledgeable and friendly. I trust his advice and am always happy when he is my technician."
ms gill G.
gaithersburg, maryland
"Parker Pearce will work with me to give me the date & time I request.They also work with me to send the same tech that I request for each appt. The tech(Chuck) is courteous,punctual, & very knowledgeable about his work."
peter B.
gaithersburg, maryland
"Very polite and competent technician!"
kenyetta J.
gaithersburg, maryland
"The technician asked me for the filter size rather than being aware as the system was installed by your company. Additionally we had to call to request the filter change as it was not independently done by the company as was previously explained to us."
mr. frye F.
washington, district of columbia
"The technician, Carlton, was excellent. He diagnosed and explained the problem well. He repaired the problem promptly."
malbin M.
bethesda, maryland
"excellent staff"
ms. faris F.
gaithersburg, maryland
victor B.
washington, district of columbia
doris F.
silver spring, maryland
"Weve always received a filter from your company. The service provider came without the proper filter. He seemed not to know the proper filter for our furnace. He tried two and the last filter he left in our furnace on the 15th was not the proper one. My husband had to call and request the proper filter which we received on the 17th. Thank you for that."
bruce L.
rockville, maryland
jeff M.
gaithersburg, maryland
"Bryce & Jason were clean, courteous, answered questions, professional."
thomas K.
silver spring, maryland
"Helpful expert"
dr. ratner R.
bethesda, maryland
"On time, knowledgeable, courteous"
patricia W.
hyattsville, maryland
"The technician was very professional, mannerly and kind. He respected my home by putting on the shoe covers so that he would not wet my floors. Thanks for great customer service."
dileepa J.
clarksburg, maryland
aderiye A.
germantown, maryland
david F.
rockville, maryland
diane B.
washington, district of columbia
"The techs were on time, diligently went through process of installing the unit."
mrs petersons P.
rockville, maryland
"Technician's knowledge, professionalism, disposition ++"
mrs thomson T.
bethesda, maryland
"good service"
michael G.
washington, district of columbia
"Service technician was friendly, worked quickly and provided good advice."
ms henderson H.
washington, district of columbia
"Very knowledge , kindly answer All my questions."
henri M.
rockville, maryland
"Technician did a comprehensive check in a timely fashion."
mr dacy D.
gaithersburg, maryland
"The tech new my problem immediately and corrected it within a couple minutes."
ms.divna S.
washington, district of columbia
"Technician was pleasant, courteous, efficient, and knowlegeable."
peter knapp R.
washington, district of columbia
"The technician was courteous, and efficient."
mrs. schwartz S.
rockville, maryland
carol B.
olney, maryland
mr. kopp K.
bethesda, maryland
bruce L.
rockville, maryland
"Thorough job.."
andrew C.
bethesda, maryland
"My problem still exists. Quotes for thermostat were outrageously high. I had to pay $82. I have an appointment to fix a valve and meanwhile the system is broken."
helen H.
silver spring, maryland
patty W.
bethesda, maryland
"If I werent satisfied with the company overall I wouldnt have stayed with it for so many years"
mr. mrs david forman F.
bethesda, maryland
david W.
rockville, maryland
"Greg has been servicing our system for many years."
ms. marie look L.
bethesda, maryland
wayland S.
silver spring, maryland
"Techs were on time, courteous, clean, and efficient."
charles O.
washington, district of columbia
"Pedro is excellent, polite and professional"
mr geisel G.
bethesda, maryland
"Technicians carefully explained problems to me."
peter O.
rockville, maryland
"Charles was great. He explained what was happening so I could understand it."
wiley P.
bethesda, maryland
marc K.
darnestown, maryland
"Professional courteous, communicated well."
ms schaffner S.
washington, district of columbia
"Carlos was pleasant..onlyhe did not know where the filter for the a/c was located."
mrs hughes H.
potomac, maryland
"Chris was very professional, examined the furnace, asked if I had questions, said everything was fine and to call if any questions or problems."
heidi K.
rockville, maryland
"efficient, quick, polite, careful to explain everything"
rohinton T.
rockville, maryland
"I was extremely pleased with the service Greg provided. He was courteous, knowledgeable and a very pleasing person."
steve C.
gaithersburg, maryland
cheryl B.
frederick, maryland
"The guy that came this time was thorough and took the time to explain some things to me and answer questions I had"
sheryl F.
north potomac, maryland
"Always excellent customer service"
jef/vicki M.
bethesda, maryland
"."
bill M.
college park, maryland
"Service was really never performed, and they just wanted to sell me stuff"
catherine F.
rockville, maryland
"Professional services dedicated detailed installation responsible and knowledgeable"
william M.
rockville, maryland
"ApCO-X was installed into 24 V circuit that only comes on when furnace is running."
aleksey G.
germantown, maryland
david G.
gaithersburg, maryland
"The technician was very courteous and efficient and was finished in a short time, but then the system was new last fall and should not have had any problems."
mrs lisa s L.
landover, maryland
"I'm still feeling old air through my vents"
gretchen T.
gaithersburg, maryland
"Chuck is amazing. He didnt stop until he found the solution for us."
mrs levy L.
potomac, maryland
"The service experts came on time, were very respectful, efficient, knowledgeable, and shared what they knew with me."
jennifer B.
silver spring, maryland
"Polite, respectful, provided very clear advice/instructions/recommendations on unit/setup."
stanley N.
washington, district of columbia
"Same day response. Quick and easy diagnosis and fix-up. Pleasant guys."
ms hollis H.
rockville, maryland
"Techs were polite, considerate, knowledgeable, explained problems, and presented suggestions."
michael P.
washington, district of columbia
"The technician has been to my house before, remembers the equipment, and has given me good guidance in the past."
jeanne N.
new carrolton, maryland
"The two technicians was very helpful and on time. They knew what they're doing and save my money."
jeremy S.
sandy spring, maryland
rob S.
rockville, maryland
"The sales representative was supposed to call me on Friday, but unfortunately did not follow-up."
rob L.
rockville, maryland
"Carlos very clearly explained the potentials problems and solutions"
joseph F.
washington, district of columbia
"Aaron was very thorough, polite, helpful and professional. He answered all my questions."
mr abraham A.
potomac, maryland
"Installing the new Aprilaire 700 furnace Job was as usual excellent in its installation but there were few issues, one of each was a safety issue. Please spreak with the technician Pedro and his supervisor who were yesterday in our home to solve a few issues, and one issue not yet solved even when they both visited our home. It is sad that I am a client of Parker Experts for 31 years, since 1991, and I have to face a safety issue FIRST TIME near our furnace, created maybe a few years ago by one of your technician, and your company refuses to fix this security issue even now."
mr. range R.
washington, district of columbia
"The technician was very clear in explaining the problem and the solution. Best of all, he solved a problem no one else had been able to--making the humidifier perform correctly, raising our wintertime humidity level from 27 to 35 percent. Most grateful for good work! Only problem is with emailing me the receipt for payment."
viktor T.
potomac, maryland
james E.
kensington, maryland
"The techs was very nice and helpful."
annie Z.
gaithersburg, maryland
"professional and patient"
ms jones J.
potomac, maryland
ceferino J.
boyds, maryland
"Arrived on time. Very thorough. Patient to answer questions."
dr h. yuspa Y.
bethesda, maryland
"Appreciated Parker Pearce arranging for a technician to come when our new heating system would not go on."
mrs. randolph R.
bethesda, maryland
"I had to call to find out what was going on. You should have been able to give me more info in a timely manner"
robert T.
mt airy, maryland
mamie T.
beltsville, maryland
sheryl F.
north potomac, maryland
"Pedro is the best!"
david L.
damascus, maryland
"Carlos did a great job at addressing all the issues with your humidifier."
tyler T.
bethesda, maryland
"Carlos was very professional and knowledgeable."
tom W.
lanham, maryland
"Technicians were knowledgeable and friendly."
ken L.
montgomery village, maryland
"CHUCK"
amanda H.
washington, district of columbia
marsha B.
potomac, maryland
"Came on time and solved the issue quickly"
lionel B.
bowie, maryland
dr alleyne A.
bethesda, maryland
"The technician was prompt, courteous and efficient"
maxwell L.
washington, district of columbia
"Prompt, professional and informative."
mr. jensen J.
bethesda, maryland
mrs urban U.
monrovia, maryland
"Excellent customer service"
ms levy L.
landover, maryland
ms good G.
potomac, maryland
"They were both very helpful and knowledge"
mr. duke D.
bethesda, maryland
mourad B.
rockville, maryland
mr williams W.
rockville, maryland
"Excellent and very knowledgeable technicians"
mary D.
silver spring, maryland
"Carlos, called ahead of time to announce his arrival. He was very pleasant and knowledgeable. Worked quickly, explained his findings with pictures, offered his suggestions in how we can keep our system in good shape. Friendly, kind person."
irene A.
clarksburg, maryland
mr & m ward W.
bethesda, maryland
"Rep was courteous, conscientious, informative."
neil G.
silver springs, maryland
mercedita C.
rockville, maryland
"Carl did a great job setting my programmable thermostat."
peter B.
rockville, maryland
"The cll was made by Chuck to check on a what was thought to be a leak in the humidifier. After extensive diagnostics, Chuck found that it was a plumbing problem and indicated where the source of the problem was. He was very helpful explaining everything to me. He provided great customer service and value added"
nina S.
rockville, maryland
"Felt totally bullied for not buying the discount package. 1st. time ever in about 25 years I wanted to call and complain."
robert F.
garrett park, maryland
"Prompt service"
jeanette R.
rockville, maryland
alan M.
montgomery village, maryland
mrs. blust B.
washington, district of columbia
marcia W.
silver spring, maryland
"They explained what they found and what the options were."
amanda P.
silver spring, maryland
"The technicians that came to my house were friendly, professional, and knowledgeable. However, my appointment wold have been better if the tech had either worn booties over his shoes or taken his shoes off (one person wore booties, the other did not). Also, I would prefer that the tech keep the face mask covering both the nose and mouth while inside the house."
ms goldstein G.
potomac, maryland
john M.
derwood, maryland
"The technician quickly solved my problem and gave me excellent advice on preventing future occurrence"
mrs. hoffman H.
potomac, maryland
jerry H.
potomac, maryland
"Both workers did an excellent job in fixing the leaking humidifier."
jim W.
silver spring, maryland
"Aaron showed us what the problems with our furnace and made recommendations concerning availability of parts, etc.; Nabil outlined the Advantage Program. Both came across as very sincere and capable experts."
marguerita R.
washington, district of columbia
"Technician arrived within schedule. Worked efficiently and solved problem."
mary-jo P.
bethesda, maryland
"1. Greg has diligently investigated the recurring breakdown in my relatively new 2017 Lennox furnace, going part by part. It is now working. 2. small complaint: P/P did not notify me when new parts came in; all I got was automated phone message "get your winter maintenance". I finally called myself after waiting two months. The parts had been sitting there ready but no one called. I am rating a 10, because this wasn't Greg's fault. See question #5 answer, reflecting this complaint."
murray W.
germantown, maryland
"Came promptly and quickly repaired the problem."
ms gill G.
gaithersburg, maryland
"Explained steps taken to attempt to solve the problem."
ms keck K.
silver spring, maryland
"On one hand, Carlton did a FANTASTIC job trying to get my furnace back up and running. He was excellent, very professional and did everything he could to get me back online. On the other hand, he received the wrong circuit board, which pushed my repair back another day. Only on Day 7 of being without a furnace and living in a house as cold as 46 degrees for numerous days was my furnace finally fixed. It was a VERY frustrating and patience-testing situation."
ben B.
chevy chase, maryland
lynn C.
silver spring, maryland
"On time, courteous, & helpful service"
rocky L.
silver spring, maryland
"Discussed customer services concerns with Manager Matthew. Technician Pedro was very responsive, even with a call-back due to an unresolved issue. He diagnosed my furnace carefully and fixed an issue that was hard to find the cause."
donald osmun O.
rockville, maryland
"no answer to my problem"
teblez K.
silver spring, maryland
lucy B.
washington, district of columbia
"professional, friendly, helpful service. Stayed until everything was replaced and fixed."
jimry J.
gaithersburg, maryland
"Very courteous and supportive service techs. Unfortunately, the back office doesn't seem to share the customer service priority. It took over a week to resolve a system outage and only through repeated phone calls were actions taken. I'm actually still waiting for a response promising a follow-up after 4 days."
don S.
bethesda, maryland
"I have still not received via email the requested quote, even after following up days ago by text."
ms jill B.
washington, district of columbia
"Chuck Lepovetsky was the first of many technicians here about the heat pump air handler freezing and shaking. He was the ONLY one, however, who provided solutions and helped me."
art T.
mt airy, maryland
media D.
silver spring, maryland
"Prompt service."
w woods W.
hyattsville, maryland
"The person that came out,service us when we got Our New Heating & Air Conditioning put in,he did a excellent job."
phil B.
washington, district of columbia
"Really good service and fair price. Couldnt get the part I needed, but no one could get it. I ended up calling the manufacturer directly and getting instructions on how a distributor could place an expedited order for it."
ms. hamilton H.
greenbelt, maryland
"the technicians were professional, polite, and respectful. They arrived within the stated timeframe, explained what they would be doing, and efficiently removed the broken unit (4 years old) and installed the new heat pump."
mr frace F.
olney, maryland
"The technician called before his arrival with an ETA. Once at my house he diagnosed the issue and corrected it. Very professional, explained what he was going to do, and answered all of my questions."
andrea S.
rockville, maryland
"Pedro was knowledgeable and informative. Although he wasnt able to fix the issue as its electrical, he took pictures and told me exactly what to tell the electrician."
ms milhiser M.
gaithersburg, maryland
"The technician came out & reassured us all is well. He promised a part would be ordered & we would be hearing from PP about installing it. Two days now, and we haven't heard a word from you."
vincent D.
washington, district of columbia
"overall did a good job"
maya T.
silver spring, maryland
"Kevin was very polite, informative, efficient, and helpful."
ms levy L.
landover, maryland
"Ater identifying the problem of why I was getting cold air instead of warm air he stated 10-15 minutes to see if it was working correctly"
virginia V.
silver spring, maryland
patricia B.
wheaton, maryland
"On time, did whathe came to do and didn't try to push anything I didn't need."
sally L.
chevy chase, maryland
"Pablo & William were on time, courteous and very knowledgeable to fixing my heating problem."
dwight S.
silver spring, maryland
"The technician did his job promptly and with expertise. You also sent a salesman, which was not helpful. I needed a repair and he repeatedly tried to get me to purchase a replacement for ten times the cost of a repair. The presence of the salesman is the reason for all negative results."
sylvia D.
washington dc, maryland
"Pedro called to let me know his ETA. Once he arrived everything went smoothly and he completed the job without any problems"
ms combs C.
washington, district of columbia
william M.
bethesda, maryland
"Aaron checked out the furnace completely. He clearly and concisely communicated his findings."
ms m rodriguez R.
washington, district of columbia
"Prompt, courteous and professional service delivery."
mr h. m. cohen C.
rockville, maryland
robert R.
kensington, maryland
mr shilo S.
washington, district of columbia
"The technician was great, knowledgeable. But had to order part and no one is able to respond to my queries. I called today."
elizabeth callanan C.
germantown, maryland
"Great customer service. Greg came out quickly to replace a thermal expansion tank connected to my hot water heater which had started leaking from a rust hole. Greg has been our technician for many years , he is very professional, friendly, and informative."
diane S.
rockville, maryland
"I NEVER SAW THE MAN-MY HUSBAND DID"
matthew G.
gaithersburg, maryland
barbara G.
rockville, maryland
messele T.
hyattsville, maryland
"tech understanding customer requirement and professional and polite"
gylla M.
aspen hill, maryland
"After the service there is now a whistling sound when the heat is cycling that was not there before."
natalya B.
gaithersburg, maryland
diane L.
bethesda, maryland
"it looked like he cleaned everything and made sure wires we're connected, and checked humidity"
urban B.
washington, district of columbia
mr. hendricks H.
washington, district of columbia
"Kevin is very good and very easy to deal with him"
mrs chatterjee C.
rockville, maryland
mr. liebesman L.
rockville, maryland
"knowledgeable and new exactly what to check and do after listening to our description of the problem"
charles R.
silver spring, maryland
"Did the job."
marju R.
kensington, maryland
"The service call was fine, but follow-up by Parker Pearce is very poor. When I made the call for a service appointment, I was told about your annual plan and that someone would call about it. He called at a bad time, and never called back as he promised. The service appointment was not scheduled until I called back to confirm the time. The technician said that my equipment was old and needed replacing, that a sales rep would call. No call. I do not expect to have to call more than once to get service, and I would expect promises to be kept."
agilson P.
bethesda, maryland
amelia K.
silver spring, maryland
"Your technician called me immediately and drove out on a holiday evening. He diagnosed the issue, kept me informed, and worked as quickly as possible to resolve."
bruce K.
potomac, maryland
"Greg was very helpful. He was clear in his explanation of our AC unit and what needed to be done"
enrique F.
rockville, maryland
"professional. courteous"
nola C.
brookeville, maryland
"Pleased with prompt response & explanation of problem."
richard H.
silver spring, maryland
"My Tech was Chuck! He was an absolute angel. He responded immediately to my call and arrived on time. He was completely professional and diligent in diagnosing my problem. He answered everyone of my annoying questions and he explained to me everything that he was doing. He repaired my air handler in less than fifteen minutes. Because of him I gladly signed up for a continuing service contract. He was a blessing delivered to my family and me on Christmas Eve."
shari D.
potomac, maryland
"Service technician was very polite and did a great job"
carol R.
olney, maryland
"The technician called before he came,and arrived promptly. He explained the steps he took to check the furnace and humidifier and readily answered any questions I had in a polite and pleasant manner."
mr dacy D.
gaithersburg, maryland
"Very patient and thorough. Very nice and professional."
fahir A.
potomac, maryland
annie Z.
gaithersburg, maryland
"In time and get it done professionally"