Parker Pearce Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,203 Reviews
jim L.
north potomac, maryland
"Aaron arrived on time, explained issue very well and described option for maintenance services. Offered a plan to continue to assess performance of mini split."
eileen L.
rockville, maryland
"He was professional and friendly with detail check up. Job Well done !"
mary H.
gaithersburg, maryland
wayland S.
silver spring, maryland
"Kevin was efficient and courteous, working around some disruptions we were undergoing with moving our office into our home."
harold G.
bethesda, maryland
"Samuel was so honest and hard-working and thorough."
elizabeth L.
washington nw, district of columbia
"HVAC stopped working 3 hours after technician left. I spoke with customer service, also very rude on the phone with me and hung up on me after hearing my complaints"
marsha B.
potomac, maryland
ms mills M.
rockville, maryland
"I was very happy of the quick response Parker Pearce did in sending someone to my house within a few hours of my phone call! The repair specialists were able to fix my air conditioning problems very quickly."
fran C.
bethesda, maryland
"awfully quick service?"
mrs horan H.
washington, district of columbia
"I always think I can trust Parker Pearce And then you are honest when you recommend some thing."
joseph F.
olney, maryland
"Polite, considerate and provided feedback"
craig O.
silver spring, maryland
"The technician called twice to update me on his arrival time and took care of the problem right away. He also explained steps I can take myself to correct a similar problem"
cynthia S.
silver spring, maryland
"Kevin was on time, profession, pleasant, and efficient. He's a great service tech"
sheryl F.
north potomac, maryland
buari O.
ashton, maryland
"My daughter, who was home at the time, stated that the gentleman who serviced the unit was very professional and nice."
ms thiel T.
garrett park, maryland
"called before coming to the house to let me know ETA, polite, efficient, explained status of furnaces."
mr check C.
brookville, maryland
"On time and efficient"
mr h. cohen C.
rockville, maryland
"Chris came when he said he would come. He seemed professional and examined our system. He said it was working well and didn't need anything additional."
judy E.
gaithersburg, maryland
"Aaron was responsive and thorough"
jonathon L.
silver spring, maryland
ms jean schaible S.
silver spring, maryland
patricia W.
hyattsville, maryland
"Chuck was very professional and let me know about air purification. I'm thinking about getting this."
richard "dick" K.
bethesda, maryland
"Greg is expert and forthcoming."
murray R.
rockville, maryland
"He was thorough and explained and showed us what was wrong. He also made recommendations."
alison F.
rockville, maryland
"Aaron was great"
mr goroum G.
wheaton, maryland
sandy O.
potomac, maryland
"Kevin was very polite, professional and knowledgable"
andrea B.
rockville, maryland
mr eckenrode E.
burtonsville, maryland
"The tech was very helpful and new what the problem was"
elizabeth S.
temple hills, maryland
"The tech was very nice, knowledgeable and gelpful"
john P.
kensington, maryland
"Tech was knowledgeable and checked the heater to make sure it was good for this fall/winter."
cathy R.
rockville, maryland
"I didnt get reminders the day before."
mr stack S.
rockville, maryland
"Sam did a great job. He was personable conciencous and efficient."
chris W.
potomac, maryland
brooksley J.
gaithersburg, maryland
jonathan L.
rockville, maryland
"ARRIVED ON TIME, VERY FOCUSED AND KNOWLEDGEABLE ABOUT THE SYSTEM AND WHAT WAS NEEDED."
ms. malbin M.
bethesda, maryland
"very pleasant, on time, efficient, knew his business"
ms maciejewski M.
rockville, maryland
"Greg phoned before his arrival. He was respectful of my house and wore boots and also a mask. He also checked my smoke/carbon dioxide monitor. Never has anyone from Parker Pearce checked my alarms before. I appreciate his doing the check out."
victoria C.
gaithersburg, maryland
evelyn R.
rockville, maryland
"I lost power for about 30 min on Thursday Aug 26. After power came back on, AC was not working and thermostat was not functioning. Called PP for tech and Chris came that night & tried to fix it or rig something up because was a very hot/humid night. He had to get new thermostat and other parts. Next day was very rainy deluge. Took me 2 and half hours to get home from Alexandria; exit from GW Pkwy was closed , had to go around long way. Chris had gotten new thermostat and another Chris from PP came & they worked on wires on outside condenser til I got home and fixed everything. I think it was wonderful that Chris was relentless in trying to figure something out to get it to work Thurs night b/c it was so hot. They both got it going on Friday!"
mr blake B.
germantown, maryland
jeanne R.
potomac, maryland
"Very responsive. I appreciate being an Advantage customer. Service is very reliable. Excellent, knowledgeable technicians. Special thanks to Chuck for getting me back up and running after major electronic storm damaged circuit boards."
mr morrison M.
gaithersburg, maryland
"Great service, quick response."
ms ordonez O.
potomac, maryland
steve O.
rockville, maryland
"prompt and friendly. Efficient"
alex N.
silver spring, maryland
"Tech was thorough and explained everything on what was done"
austin W.
potomac, maryland
"Fast, detailed, professional, on-time."
martha G.
washington, district of columbia
"Technician here twice Did not finish the second job and was to return to complete the first"
antionette C.
silver spring, maryland
"Problem was correctly diagnosed and corrected."
mrs. schwartz S.
rockville, maryland
dr. goldberg G.
potomac, maryland
mrs russo R.
bethesda, maryland
"The job was done well and promptly."
bette L.
washington, district of columbia
"Luis phoned to alert me of his imminent arrival, arrived promptly and was very courteous as well as efficient."
mr eskin E.
washington, district of columbia
jean H.
gaithersburg, maryland
"I had called office about 10:20 AM as scheduled 8 to 10 AM , to see if still coming and was told Yes, but running late Greg called and said he would be here in 5 to 7 minutes. He Was !! He put on cover over shoes went down stairs and worked there. after finishing he came up and explained all to me. I know my boiler is getting some age on it but had it Up Dated a couple years ago . So hopefully for this old 88 year old woman it lasts a long time. Greg was very knowledgeable and polite!! Good Service !. Thanks . Jean L. Harner 415 Gaither Street, Gaithersburg, MD 20877"
kavita M.
clarksville, maryland
"Relatively fast response and got us up and running within a few hours."
angeline L.
rockville, maryland
"Very professional Knowledgeable"
perry S.
silver spring, maryland
"Initial address was wrong so from there things went down hill. I have terminated contract because office was incapable of correcting an address error to my satisfaction."
jewel F.
germantown, maryland
"Excellent"
enrique L.
rockville, maryland
"Pedro was proactive and professional in addressing the issue."
mr russell R.
gaithersburg, maryland
"The girl That took my call was very polite and helpful, really good at her job. Serviceman was on time and serviced both boiler & air- conditioner and explained what he did"
peter R.
bethesda, maryland
"Greg was great. Prompt, diligent, worked hard."
billy W.
silver spring, maryland
"Very professional and helpful"
john H.
springfield, virginia
"William, Kamin, Ignacio, and Pedro were all competent and professional."
mr marth M.
derwood, maryland
dr. ratner R.
bethesda, maryland
flavia M.
bethesda, maryland
"Technician was polite and thorough. And he wore mask! ??"
steve C.
gaithersburg, maryland
"very good purchasing advice, listened to my needs and priorities and got things done quickly. Installers worked extremely well were very patient with me and my wife when orienting us to new thermostat and they also listened to and answered our questions. All were polite and respectful. Parker Pearce came through again as they 20+ years ago by replacing systems in an extremely short time frame when its critical to the customer's needs."
lola F.
hyattsville, maryland
lisa K.
boyds, maryland
"Honest, quick, professional"
andy G.
gaithersburg, maryland
"great job"
rohinton T.
derwood, maryland
"Because the person deserves that. A very courteous and knowledgeable person."
charles R.
silver spring, maryland
"Did everything right."
mr. mrs davi forman F.
bethesda, maryland
"We never received our proposal. We liked Joselino, and would like to work with Parker Pierce. But where is our proposal?? Negative reviews below are based on the one fact that we don't yet have the requested proposal. Please respond."
ms. hardy H.
rockville, maryland
"When he left the problem was fixed."
perry S.
silver spring, maryland
"Thorough rxamination"
mrs evans E.
bethesda, maryland
"Customer service representative was helpful and clearly told me what would happen next. Technician (Pedro) called to tell me he was on his way and he arrived when promised. He explained his findings and the steps he would take. He replaced the failed thermostat and showed me how he was checking to make sure the system was now operating correctly. He was respectful and respectful, and he answered all of my questions."
hatch H.
washington, district of columbia
"He was very knowledgeable and did a thorough job checking everything out."
mr chapman C.
silver spring, maryland
ms fox F.
chevy chase, maryland
judith P.
rockville, maryland
"The technician showed up the very next morning."
mr. fraser F.
darnestown, maryland
kari M.
myersville, maryland
"No update on heat pump and furnace"
christina B.
washington, district of columbia
david E.
bethesda, maryland
c. lucas L.
silver spring, maryland
"Technician was great. Explained everything and was very polite."
mr kassim K.
rockville, maryland
mr lang L.
washington, district of columbia
"I was charged for a leak detection that found no leak."
ms brenner B.
rockville, maryland
"Chris Smith was awesome. He came to my house at 10:30 pm on a Sunday, fixed my unit, still had another call to go to and couldn't have been anymore professional and pleasant. If I could always request him, I would. He is a huge asset to Parker and Pearce!"
ben vict abellera A.
silver spring, maryland
ms. faris F.
gaithersburg, maryland
"Even though the need was small the guys were there for us when they promised. That is why we have been with Parker-Pearce for three decades."
michael S.
washington, district of columbia
jeremy S.
sandy spring, maryland
"Both Rebekah and Chuck were very responsive and provided excellent service. Chuck explained thoroughly the problems in my system and how they should be corrected."
eric C.
rockville, maryland
"We paid a lot of money for this system. I find out two days later that the outdoor unit is not shutting off on its own. I tried to call to have the issue dealt with and am told I will need to pay for service. Completely unacceptable."
thomasine C.
washington, district of columbia
frank M.
leesburg, virginia
"technician (Kevin) called ahead, and arrived on time. He was extremely polite, immediately put on shoe protectors and got to work. Nicely answered all of my questions, and knew the equipment very well."
ms smith S.
germantown, maryland
"Customer since 1995. Technician did thorough check and explained everything with recommendations for the future. Excellent"
gerald M.
monrovia, maryland
"The guys did a great job, diagnosed the problem quickly and had it fixed in no time. They were both very friendly, polite, professional, very knowledgeable and did nice work. They also took the time to explain to me the problem and the system functions."
stephen K.
bethesda, maryland
"Because your employees were efficient, knowledgeable and pleasant to work with."
matthew G.
gaithersburg, maryland
"Three points pop up when giving this answer: 1) When we had the technician in to advice us on our system, we asked about the error warning on our Parker Pearce installed humidifier. He insisted that we needed to replace several internal parts, it would likely be costly, and that he did not have time to do it that day. Upon trying to leave, he was pressured by a manager to stick around and attempt to fix the issue. It was ONLY at that point did the technician bother to look up the flashing Error Code which suggested the issue was a minor one. So, what actually happened was the technician gave advice (possibly costly advice) based on nothing at all. He didn't even bother to look up the error code. 2) We purchased a new system, but asked for something smaller and cheaper noting that the another system we had that covered 2-floors did a very good job and that we would not need anything bigger to cover just a single floor. The Sales Rep (Nabil) only offered us 4 choices, all bigger than we needed, despite our requests to go smaller. It was not until we finished installation that we learned there were smaller and more appropriately sized options from which to choose. We feel we were vastly oversold! 3) The installers greatly damaged the attic entrance (using a saw to cut it wide open) and never mentioned anything to us. We are still in negotiations to get the damage repaired."
mrs friedman F.
garrett park, maryland
mr andrade A.
gaithersburg, maryland
"The tech got the system running for the weekend..."
brian H.
kensington, maryland
"Abraham was professional, thoughtful, patient and very diligent as he diagnosed our problem and laid out possible so,unions."
howard C.
germantown, maryland
"Kevin called ahead of time to let me know he was en route. When he arrived, he was professional and courteous. He check the HVAC unit inside & outside and wxplained in detail what was done and the status of the maintenance check."
frederick V.
laurel, maryland
"The technician was efficient and Knowledgeable."
mr. mrs. norman glick G.
gaithersburg, maryland
"Sam did a professional job doing what had to be done re-air conditioning system and pointing out some of his recommendations."
ms d. brett B.
washington, district of columbia
"John is very knowledgeable and efficient."
mr wexler W.
bethesda, maryland
mr rosenthal R.
rockville, maryland
abie N.
silver spring, maryland
"Greg was very professional and polite. Explained everything that he did and full reasons for his recommendations."
nancy W.
takoma park, maryland
"Greg quickly and expertly identified and solved the issue we were dealing with, which is great. He was also friendly and fun to have in my home. Only challenges I had were with scheduling - we got two confirmations for two different times of day, and the tech wasn't actually able to come to our home til nearly two hours past the second time. No one reached out to address, I had to call multiple times to confirm he was coming, until he reached out when he was close to our house."
art J.
bethesda, maryland
margaret F.
bethesda, maryland
"He made sure to investigate and fix every problem. Was not in a rush to leave."
mary o'hair O.
laytonsville, maryland
peter B.
gaithersburg, maryland
"It is now four weeks and counting since your messed up installation of a $23,000 a/c system caused a big water leak in the ceiling of our master bedroom . It took two weeks for your dry wall repair guy to call us. Two more weeks have gone by and NOTHING HAS HAPPENED TO REPAIR THE DAMAGE IN OUR HOUSE!!!! Bummer!"
terri L.
rockville, maryland
"John was worth the wait! Diagnosed problem..fixed at 10:30 at night. Very polite and professional. Give that guy a raise!!"
toby B.
potomac, maryland
"Abraham was great. Courteous, helpful, willing to educate me on how the system works and how problems can be diagnosed and prevented."
angela C.
boyds, maryland
"HVAC service tech was helpful and thorough. He was having trouble w/ his connection to the system, but still managed to find us. My only concern is that we never received any statement for the job. The tech said this was because he was having a problem with the Parker Pearce system on his mobile phone. How can I get my billing/paid statement?"
larry K.
silver spring, maryland
"Kevin was very pleasant and courteous and seemed to know what he was doing. He was new, so did not know the answers to my questions about the Advantage program, but called his manager to get some answers. I recommend him."
mr. kirk K.
cabin john, maryland
"Some confusion on diagnosing the problem with the HVAC system."
candy B.
kensington, maryland
"Came on time. Told us what maintenance was being done. Explained what might go wrong in the future."
bruce H.
potomac, maryland
"He arrived on time, was courteous, and completed his work efficiently."
wayne C.
gaithersburg, maryland
"My unit was down for a extended period waiting for parts when Carlton arrived he determined the.parts were no needed and unit has been fine"
scott P.
gaithersburg, maryland
carolyn S.
silver spring, maryland
mr azizi A.
boyds, maryland
"The Technician was very pleasant and extremely professional. Thank you"
joseph H.
rockville, maryland
debra M.
silver spring, maryland
"Courteous, efficient, detailed explanation, follow-up"
walter H.
gaithersburg, maryland
"Abraham was very efficient, courteous, and knowledgeable. He was able to access the A/C compressor unit (other techs failed in this area) and inspect for faults. He is very personable and I enjoyed our conversation. I will be open to having Abraham as HVAC tech again."
dan T.
rockville, maryland
"Chris stayed on it until he found the solution. Good job Chris, thank you. Drop the Call Center concept. I spoke with two bored and incompetent staff. I want to call my local office direct."
ms. mendez M.
silver spring, maryland
"Professional,on time and quick"
rebecca C.
olney, maryland
"Very helpful, answered all my questions."
curt C.
frederick, maryland
"Very quickly identified the problem and solved the issue along with helpful suggestions"
ms gonzalez G.
silver spring, maryland
"Take 10 minutes charge $177"
mr lang L.
washington, district of columbia
abbas S.
potomac, maryland
"The technician knew right away what the problem was and fixed it. My rating is based on the pricing. I was charged $362 for an $8 capacitor. I was charged $100 for changing the tip of four wires that are connected to the capacitor. I was not informed of the pricing prior to the job was done. $99 trip charge, I am ok with it because I was told in advance. I need to replace my AC unit with a new one. But with your pricing, you already lost my business."
robert M.
washington, district of columbia
"The technician arrived, I showed him that there was a fitting on the condensate drain line inside the hvac closet that was not glued, and the line was sloping in the wrong direction so water did not drain out of it correctly towards the exterior of the house. This was resulting in water dripping from the condensate drain pipe at the fitting that wasn't glued, into my hvac closet. As far as I know this has been happening since the new unit was installed 2 years ago. The floor of the closet was damp, but luckily not damaged because the drip was small. The technician finished and said he had addressed the issue. Later I realized he had undone the fitting and let the water drain out of the pipe, but had not glued the fitting and had not adjusted the length of the vertical piece of pipe so that the horizontal would slope towards the outside properly. Instead of scheduling another appointment to have it done right, I did it myself. That meant I had to make a trip to the hardware store(45 minutes), which was the most time consuming part. Took me about 15 minutes to correct the slope of the pipe and glue the fitting. My time is billed at $60/hour, plus $10 in supplies, which is far cheaper than a licensed plumber I am sure. I expect a credit for $70 of some sort to me to make up for the extreme hassle all this caused. I have doubts about continuing to use Parker Pierce when something as simple as this issue with my drain line seemed outside of what the tech could handle. Not to mention that it was installed that way to begin with."
charlotte H.
north potomac, maryland
"I had a big problem and - once again - your technichians/specialists solved it perfectly. Hopefully I will not have that same issue again."
mr. golike G.
bethesda, maryland
"very efficient."
mr eisler E.
washington, district of columbia
"Sam is a great technician and a credit to your company. He was punctual, courteous and very thorough."
enrique L.
rockville, maryland
sheryl F.
north potomac, maryland
"great customer service Pedro and Ted were terrific"
ms. gharib G.
potomac, maryland
"Excellent service"
frank S.
bethesda, maryland
"Prompt, professional, courteous, and kind"
basil D.
columbia, maryland
"Nano not only solved our a/c problem, but also explained what caused it and how to avoid it in the future. He was patient and polite."
mrs. anderson A.
hyattsville, maryland
zarina D.
silver spring, maryland
"Kevin called beforehand; arrived on time; was respectful. Jose was also very helpful."
ralph L.
gaithersburg, maryland
"Technician arrived within scheduled time frame and did a good job fixing the problem"
sylvia D.
washington dc, maryland
"The technician seem to be thorough"
steve O.
rockville, maryland
"prompt and informative"
ciro H.
beltsville, maryland
"Always professional!!"
robert K.
washington, district of columbia
"Got service on the hottest day of the year"
aileen K.
germantown, maryland
ms webb W.
silver spring, maryland
mrs friedman F.
garrett park, maryland
"No showed up to change our thermostat despite frequent requests"
ms simon S.
rockville, maryland
"He came at 10 PM and was on his way to more people after finishing at my house."
barbara K.
olney, maryland
alan G.
potomac, maryland
"The tech who came was excellent but Parker pierce was unreliable"
patricia A.
chevy chese, maryland
"Overall, I was satisfied with the efficiency and service, but there were some mistakes that had to be corrected that took extra time. The level of understandidng and practice was inconsistent. Next time I will request a senior technician."
o'connell O.
bethesda, maryland
tyler T.
bethesda, maryland
"Kevin is a wonderful tech. Very knowledgeable and friendly."
david F.
rockville, maryland
"Service has not been completed. Waiting for technician to complete service"
michael I.
college park, maryland
"Service tech came at the expected time, announced his arrival time while on his way, and was prompt, thorough, and extremely polite."
jonathon L.
silver spring, maryland
"Quick, clear estimate"
mr day D.
rockville, maryland
"Prompt, courteous"
mr nally N.
potomac, maryland
"It is good"
mr nisbet N.
gaithersburg, maryland
"Technician was very nice."
mr orndorff O.
damascus, maryland
"Efficient, timely, knowledgeable and did a great job."
trina M.
silver spring, maryland
"Chuck appeared to thorough and knowledgeable in cleaning the filters and air handler. Other technicians tend to be careless and unknowledgeable with Trane equipment."
meartt S.
washington, district of columbia
mr. K.
chevy chase, maryland
"The technician was courteous, prepared to listen and gave a nice summary of the health of the systems after he was done."
bill S.
gaithersburg, maryland
"Kevin was fantastic. Knowledgeable and courteous."
ms kangas K.
kensington, maryland
"On time. Conscientious. Professional"
mrs benziger B.
derwood, maryland
bonnie C.
rockville, maryland
"Samuel took the time to make sure I was happy with everything before he left. He definitely went beyond to help me out."
mr. peck P.
bethesda, maryland
"Greg your technician (sorry, I didn't get his last name) was very thorough, and also has provided superior service in past visits."
sidney S.
silver spring, maryland
helen C.
bethesda, maryland
mrs. kimberly K.
bethesda, maryland
"Chris tested things out to make sure he could solve the problem successfully."
john v.
potomac, maryland
"Arrived in AZ scheduled window, got right to work"
barton V.
chevy chase, maryland
mrs. martin M.
silver spring, maryland
"Abraham did a great job and answered my questions to my satisfaction."
edward mizerek M.
brookeville, maryland
"This was a simple air conditioning annual inspection. The service technician was prompt, polite, and efficient. He explained what he checked and the status of the system."
jim W.
clarksburg, maryland
"He was most helpful, assisting me with replacement of filter - I explained to him that my husband had a stroke and was in the hospital and this was all new to me."
aileen K.
germantown, maryland
mr wember W.
rockville, maryland
"took a long time to get the results but technicians are always thorough and courteous"
charlene V.
wheaton, maryland
"The installation crew was excellent."
bonnie G.
rockville, maryland
"Air conditioner was working when technician and sales rep arrived! Within minutes the sales rep informed me the age of our furnace! It was obvious his intent was to sell us a furnace! They the tech, Sam and sales rep Jim went downstairs and outside to air cond there were 2 different stories ... first was told we neededdye put in and after 2 weeks , a check! To find a leak! Then , when John ( supervisor) came , he said furnace needed fan replaced....I have no reason to trust you, and will report to Better Business Bureau! This is a separate note from her son. I was suspicious after they told us our fan suddenly stopped working after they were here for 5 minutes. Quoted us a 600 charge for a new fan. Well you guys are either cheats or incompetent because it took me about 5 minutes to discover someone had pulled the cables off the capacitor. Thats the first thing any tech would have checked so dont try to tell me this was an over site. Deliberate tampering and we caught you red handed. Who knows what else you fucked with. We will spread this story far and wide. Im joining angies list right now."
maureen A.
potomac, maryland
mr. wofsy W.
rockville, maryland
betsy P.
washington, district of columbia
"Carlton was right on time, quickly figured out what caused our AC to stop working and replaced the broken part. He was efficient, clearly explained the problem, showed me the damaged part, and had our AC back up and running."
mr. israel I.
rockville, maryland
roger O.
gaithersburg, maryland
"Service was prompt, professional and informative. Very pleased."
mr. mikolaski M.
washington, district of columbia
"Excellent service tech. I have a good Google review."
james G.
rockville, maryland
"Short of coming sooner in the day to avoid the need to cancel my dinner plans, it was terrific."
patricia W.
hyattsville, maryland
"The technician seemed knowledgeable and was very professional."
mr cassel C.
rockville, maryland
judy G.
rockville, maryland
"always polite and on time. answers all my questions."
dr. cossman C.
potomac, maryland
"I was very happy to have a technician come to my house the same day that I called when I had no appointment for an air conditioning system that had gone out. The technician, Amado, very quickly figured out what to do and fix the problem. The air conditioning is up and running within a matter of minutes after he arrived."
teresa C.
kensington, maryland
j. J.
silver spring, maryland
"Wonderful job!"
gary T.
washington grove, maryland
"We had good discussions about our options for HVAC. But I have not received any f/u information or the cost estimates I had requested/"
terri L.
rockville, maryland
"Was supposed to bring filters..did not. 3rd time I have had to ask for filters. Still have none"
adrianne S.
landover, maryland
frank K.
bethesda, maryland
"Our service technician was knowledgeable, thorough and very personable."
mr alterman A.
potomac, maryland
"Phone answerer and dispatch made sure we were seen on the same day. Technician came at the end of a long, hot day. Fix happened within minutes."
ms katsoyannis K.
potomac, maryland
"It was a good visit in that we were not being sold something. Constantly being told to enroll in a costly program is not good customer service."
christine C.
silver spring, maryland
"timely and thorough service provided and technician explained all he was recommending and work performed"
noah G.
kensington, maryland
shirley j. W.
rockville, maryland
"He didnt try to sell me a new furnace/air conditioner. He called before coming, was very presentable, friendly, and seemed to know what he was doing. I trusted him to do what he came to do."
craig O.
silver spring, maryland
"proposed useful and workable solution"
milton L.
gaithersburg, maryland
"This was our annual service of our heat pump/furnace and the technician told me when he left that because the airflow was good in the furnace he didn't really look at the heat pump "because it is new" (ie about 3 years old). This is the first time that any PP technician has told me that. They normally spend some time looking at the heat pump. On reflection I am concerned about this approach."
ms rockett R.
silver spring, maryland
"Very competent inspection"
yi N.
silver spring, maryland
"Chris is knowledgeable an explained questions patiently."
tony J.
fairfax, virginia
"We are looking to install a mini-split in our garage. Mr Corbin came by as scheduled on May 19. He said he would provide an estimate quickly. It is now June 7 and I have not received the estimate. I have sent him 2 emails inquiring about the estimate but he does not respond."
robert G.
silver spring, maryland
"John wads very knowlegdeable and listened carefully to my concerns."
fatih S.
germantown, maryland
"The team came is and quickly diagnosed the problem, and was able to fix it within a reasonable time. The system is working perfectly since. Thank you."
henry R.
washington, district of columbia
"They explained what they were doing. They were methodical and professional."
mr levy L.
rockville, maryland
"Good interaction, professional"
fred B.
bethesda, maryland
"Punctual, respectful, clean, informative, very knowledgeable. Could not ask for better service."
meg M.
potomac, maryland
"Sam was great; I was going to call and say so. Polite, informed, efficient, honest, and on time (maybe even a little early!)! I would like to request he be my tech all of the time!"
irving B.
rockville, maryland
ollie E.
rockville, maryland
"Knowledge/professional staff. Friendly and considerate. Took extra steps to ensure the highest value for their service."
mr altemus A.
gaithersburg, maryland
"Tech was very friendly and efficient."
christian D.
rockville, maryland
"Thorough, informative"
peter B.
gaithersburg, maryland
"Super Competent service technicians!"
jim W.
silver spring, maryland
"Arrived on time; explained everything; suggested fixes/options"
judy T.
kensington, maryland
"The tech showed up on time. He was friendly and very professional"
dee S.
silver spring, maryland
"Pleasant, efficient technician"
taryca B.
monrovia, maryland
"It worked for a few days now its leaking again."
ms. goode G.
silver spring, maryland
mrs horan H.
washington, district of columbia
"Only problem was they disconnected my Wi-Fi connection to plug in something of their own. I finally figured it out and got reconnected to my Wi-Fi! They also asked me if I had a shop vac which I dont but they did."
sushanta C.
rockville, maryland
"The technician was very knowledgeable and courteous."
ms milhiser M.
montgomery village, maryland
lisa N.
damascus, maryland
"Kevin was knowledgeable and polite, and he really seems to care about customer service."
rebecca C.
olney, maryland
"Found the problem, fixed the problem and explained everything to me."
alis C.
potomac, maryland
"Explaining was throughly."
mrs holmfeld H.
germantown, maryland
mr crissman C.
bethesda, maryland
"Quick response to Thermostat problem"
helen C.
bethesda, maryland
kenneth P.
rockville, maryland
"Came promptly and we're very efficient and answered all our questions"
john A.
silver spring, maryland
"He installed a new thermostat quickly and left the work area clean. He used proper healt procedures (he wore a mask at all times.)"
guillermo s. S.
potomac, maryland
"Your technician, according to my tenant, did not change the filter nor did he do the required maintenance. I am very disappointed to hear this as your company has serviced my house for many years and I never had to complain. Please contact Jose R. Ayoroa at 2408768539 and let him know what happen . Thank you, GSS.."
mark F.
olney, maryland
"Tim Ward was knowledgeable and offered several solutions to meet our AC system replacement needs."
essie S.
gaithersburg, maryland
"Young man was very pleasant but absolutely clueless about how to deal with the equipment. He needs to spend time shadowing a more experienced technician."
rosemary R.
bethesda, maryland
patricia B.
wheaton, maryland
"Pedro was wonderful he was friendly, respectful and very knowledgeable."
linda D.
college park, maryland
aileen K.
germantown, maryland
"Pedro was professional, talented, and friendly. I will definitely request him for further service on the Advantage program."
elizabeth K.
washington, district of columbia
"Did not do a complete inspection of AC, which was the purpose of inspection. Tech did not test to determine Freon level as is always done. Customer specially requested that this be done. Customer called supervisor (John) after the inspection to discuss and left a message with receptionist. No call back from supervisor, even though two phone numbers were left which have voice mail."
mariette K.
bethesda, maryland
"We did not get along from the very start. Argumentative . Please do not send this technician to service my air conditioning/ heater again. Please be aware that this is not a comment about his work."
mr nishikawa N.
germantown, maryland
"Gave me information about my system and how to maintain it."
janet N.
silver spring, maryland
"The technician called when he was on his way, was on time, and took care of everything quickly and efficiently."
curt C.
frederick, maryland
"Carlton was fast efficient and super helpful"
michael W.
potomac, maryland
"No filters were provided. Water line to my humidifier was turned off by your technician and not turned on during last fall's service visit."
william T.
rockville, maryland
"Chuck the Tech was fabulous. Very knowledgeable, professional and great customer focus."
kenneth W.
new market, maryland
"Very professional and informative"
dr erwin B.
potomac, maryland
"Very professional and courteous crew"
sheila W.
rockville, maryland
zachary L.
potomac, maryland
john M.
derwood, maryland
"VERY IMPRESSED WITH THE COMPETANCE OF YOUR TECHNITIONS"
evelyn R.
rockville, maryland
"I thought Abraham was very careful and knowledgeable ."
alisa M.
college park, maryland
donald K.
alexandria, virginia
"Responded fairly quickly and quickly solved the problem and fixed my A/C"
robert j higgins H.
bethesda, maryland
"Informative"
fran C.
bethesda, maryland
elka F.
germantown, maryland
ms maciejewski M.
rockville, maryland
"Carlton was nice and polite and phoned me before he showed up. He told me some helpful hints about my air conditioner."
leslie M.
gaithersburg, maryland
"Service was originally scheduled for 5/3. I recd a confirmation email verifying date and time. When no one came and I called to see what the problem was, was told I was on the schedule for 5/17. Was charged for a replacement part even though unit is under warranty. When called to dispute charge, was told a manager would call back the same day. Never got a call. Called again and resolved problem. I dont have any complaints with any of the technicians."
ann W.
germantown, maryland
"greg was awsome. really experienced. I told techs multiple times too hot upstairs.Greg investigated and found the lever for upstairs was not open correctly. omg thks"
douglas D.
derwood, maryland
winifred W.
silver spring, maryland
"professional in handing the job, respectful of my home by wearing covering over boots"
mr. m. healy H.
kensington, maryland
"Chris called 30 minutes out. He brought a trainee and a consultant named Tim Ward. When I saw three vehicles pull up I was a bit surprised. All three were pleasant, wore masks and shoe coverings. All very efficient,"
brad rental R.
gaithersburg, maryland
"professional, followed COVID-19 safety protocol"
mark R.
potomac, maryland
"Gregory is a knowledgeable technician"
mr eckenrode E.
burtonsville, maryland
james E.
kensington, maryland
"I've gotten to know the tech and he is very through and polite."
joann M.
gaithersburg, maryland
"Nobody at the local office answers the phone any more. You get forwarded to a call center. You guys went from being a local contractor who was our first call, to a national service company. I had to make two appointments. Took an afternoon off work to be home and nobody showed up. When I called back to find out why, the new phone bank rep. said there was nothing in the schedule showing that we'd been on the calendar. 2nd sales rep. showed up on time. Pricing was done in 30 seconds. $3,800 for a water heater replacement. When I expressed shock, his reply was, "Well, I mean, that's what it is. Here..look." and he showed me a chart that had pricing for three different sizes of water heaters. You've clearly gone to menu pricing since you can apparently get away with it in this market, but it's predatory and opportunistic and shows poor regard for your customers in my opinion. PP used to send a technician who understood the work to do the estimates. It felt like the person who showed up at our house could have just as likely been selling roofing or windows or termite service. I will call PP back for estimates when I need work done, but my days of just being happy to make only one call are over. I'll be getting multiple bids from now on."
ms zaffos Z.
gaithersburg, maryland
"We have done business with Parker Pearce for years. Always pleasant and professional."
philip bevan B.
chevy chase, maryland
roy A.
columbia, maryland
"Competency. Willing to explain. Offered tips"
willem H.
rockville, maryland
"Just want a maintenance visit and not the annual advantage sales pitch, now 3 years in a row. In addition, the sales consultant appeared to be inordinately focused on the Advantage program, of which I am certainly not interested in."
richard R.
rockville, maryland
"Sam was very thorough."
carolyn F.
laurel, maryland
"He arrived as scheduled. He was [polite and respectful of my home environment by wearing shoe covers. He was thorough."
yves R.
bethesda, maryland
"Was not home myself so couldn't talk with Samuel. According to the person home he was nice and checked both systems. However was surprised by the follwing statement: "couldn't get basement unit to run customer couldn't find termmast still recommended upgrade to unit due to age 1998". We don't have a unit in basement?!? Only unit there is boiler!"
lillian M.
rockville, maryland
mr portugal/berger P.
rockville, maryland
neville P.
silver spring, maryland
"Very efficient installation of Iwave-R"
mr clark/burkett C.
washington, district of columbia
"The maintenance man always does a great job"
ms. gharib G.
potomac, maryland
mrs lawrence L.
potomac, maryland
ms brown B.
rockville, maryland
"Chuck made a thorough inspection of my AC system and said everything was running very well. He was knowledgeable and explained what he was doing."
a. W.
washintgon, district of columbia
"Outstanding Customer Service, Friendly, Professional, Knowledgeable, Efficient!!!"
leo G.
silver spring, maryland
"Carlton did a fine job resolving our main issue & performed routine summer service call"
mrs dybczakova D.
bethesda, maryland
mr. elmore E.
rockville, maryland
"Came and did his job, both inside and outside. Went over some things with me and Cleaned all up and left me with what he had done."
mr. jensen J.
bethesda, maryland
barbara G.
rockville, maryland
andrew M.
gaithersburg, maryland
"Chris was very professional, identified the problem quickly, explained what needed to be done and resolved the problem with no issues."
jeff L.
rockville, maryland
"The tech was nice and seemed to do all the maintenance checks as far as I could tell, but he could use guidance on how to interact with customers, so the customer has confidence in the company and its products and is not left to think an expense piece of equipment recently purchased can no longer be used because the company doesnt stand behind the product. Also, I am very specific about my garden and water set-up. In the future, please advise your people that if they need water, they shouldnt take it upon themselves to disconnect and reconnect hoses. I have had equipment broken by experienced and well-meaning workers and prefer to be notified if someone needs to use the hose. I am grateful Joselino Ramirez was also on the call. He is very professional and helpful. I am waiting to hear about a part replacement and hope the company will stand by the expensive air filter system I purchased. I have noticed a decline in customer service over the years and many people dont seem to stay long. I hope you value and encourage Joselino and others like him to stay."
larry N.
rockville, maryland
"On Time & tech's overview"
suzanne B.
rockville, maryland
"I had my HVAC replaced. The service experts arrived on time and installed my new unit is record tome. They were very professional, cleaned up afterwards and answered all of my questions including helping me set up my remote access."
loan D.
bethesda, maryland
radim B.
rockville, maryland
"Pedro knew exactly what was wrong. Fixed the problem in very short time frame. He is extremely professional."
vic/george C.
rockville, maryland
"Gregory spent the necessary time to inspect and determine the issues and explained them to us."
peter R.
bethesda, maryland
"Pedro is great, very personable and knowledgeable, and he came the same day we called Parker Pearce."
mrs. hammerlund H.
silver spring, maryland
"Very courteous and very efficient"
judy I.
rockville, maryland
"The gentleman answered my questions about my concerns and I was comfortable with his responses."
joseph F.
olney, maryland
carole K.
rockville, maryland
"Pedro was prompt, professional and knowledgeable."
ms katsoyannis K.
potomac, maryland
"It took over 2 hours to diagnose the problem."
james T.
washington, district of columbia
rebecca C.
bethesda, maryland
"Very timely, polite and courteous"
wendy B.
rockville, maryland
"He explained things about my system as he worked so I understand better what is going on."
jane C.
chevy chase, maryland
"Greg was outstanding. Not only did he program heat settings Greg took the initiative and offered to glued a PVC pipe that needed to be connected and zip tied it to the drain. Knowledge and Considerate."
mr manning M.
chevy chase, maryland
mrs combs C.
washington, district of columbia
"The technician was on time, did the work promptly, and was very nice"
mrs jaret J.
gaitherburg, maryland
"Good job, very helpful on new filters"
margaret P.
kensington, maryland
"Tech did not bring filter for my unit. This is second time this has occurred. I am supposed to be provided filters under the Advantage plan."
eva V.
washington, district of columbia
"Technician was excellent. Explained what he was doing and why."
amy S.
gaithersburg, maryland
"He explained what he was doing and showed me how to do it for myself."
henri M.
rockville, maryland
"Very thorough inspection. Courteous technician. Answered several questions."
eric L.
olney, maryland
"Technician appeared to do a clean and complete job. I also very much liked the idea that he did not try to sell me anything."
mr. j. duffy D.
rockville, maryland
"Tech was on time and respectful of space. Gave me a brief summary of ac checkup. Changed filter"
shari D.
potomac, maryland
"service tech was courteous and knowledgable"
james R.
olney, maryland
"Techs were on time and efficient"
mrs. donnie M.
derwood, maryland
mr taylor T.
potomac, maryland
"Knowledgeable fellows"
mrs benziger B.
derwood, maryland
mr gerson G.
silver spring, maryland
bette L.
washington, district of columbia
"He phoned to say he was en route, and was very pleasant as well as efficient while here."
albert V.
bethesda, maryland
"Was thorough in his detailed record of the service. Perfect except was a little slow."
ms levy L.
landover, maryland
"The service is good, but I have to wait so long to get my medication even when have called the previous day and upon arrival my medication is not ready"
victoria C.
bethesda, maryland
dorthy L.
camp springs, maryland
"arrived on time and called prior to arriving to let us know how long it would be until he arrived. He explained the condition of our unit when he completed the work."
ms snyder S.
silver spring, maryland
mrs. salapka S.
rockville, maryland
"Very professional and amiable technician"
yaniv Z.
rockville, maryland
"Were on time, professional, clean work and nice"
dimitris A.
potomac, maryland
john F.
reston, virginia
"Friendly, knowledgeable and offered suggestions to maintain equipment"
mary H.
gaithersburg, maryland
"Tech was pleasant, seemed competent, and prompt"
steve C.
gaithersburg, maryland
"Greg was on time, professional, highly knowledgeable, listened and heard my questions and concerns and very approachable."
amanda B.
germantown, maryland
"great experience and service"
patricia W.
hyattsville, maryland
"Samuel was very professional and knowledgeable about what he was sent here to do."
barnard L.
bethesda, maryland
john S.
kensington, maryland
"Everyone was excellent in their own way"
andrew M.
gaithersburg, maryland
khin P.
silver springs, maryland
"They very knowledge"
jean C.
potomac, maryland
"Pedro answered my questions and offered advice"
mr nollen N.
washington, district of columbia
susan K.
bethesda, maryland
cathy R.
rockville, maryland
edward A.
bethesda, maryland
"The technician was prompt, informative, focussed, and very courteous. Regretably, I neglected to ask his name."
jeffrey C.
rockville, maryland
"Chris arrived on time. He was very courteous and professional, and wore a mask. He gave us his inspection report and explained some of the findings. Fortunately, everything was OK."
olivia P.
oxonhill, maryland
m. david G.
washington, district of columbia
"Technician did not fully explain the situation The Advantage sales rep was not with him to do that and had to return the next day. Two trips."
brad L.
rockville, maryland
mr golub G.
vienna, virginia
"Highly qualified, nice and right in time"
michael M.
washinton, district of columbia
"Service provided was excellent"
mr pearson P.
bethesda, maryland
mr. mcbride M.
bethesda, maryland
"Very courteous and efficient. Time will tell if it was a good job."
elayne K.
gaithersburg, maryland
mr & j fitzgerald F.
rockville, maryland
"Pointed out inspection steps to me. Asked if I had questions"
richard S.
hyattsville, maryland
ralph L.
gaithersburg, maryland
"Very thorough inspection. Tech called ahead of time"
mrs taffet T.
rockville, maryland
marian S.
rockville, maryland
pat C.
gaithersburg, maryland
"Greg is a pleasure to deal with & I feel very confident that he has ensured that our unit is running safely."
mr. cooper C.
potomac, maryland
"No one showed up"
enrique F.
rockville, maryland
mr auld A.
burtonsville, maryland
"Knowledgeable"
mr nakagama N.
kensington, maryland
"Technician did not call within specified time frame to notify delayed arrival. No apology on arrival"
zeina H.
sterling, virginia
"Very professional and knowledgeable tech and sales rep."
stephen H.
bethesda, maryland
"Josh was friendly, and explained what the issue was very clearly."
mrs emily Q.
brookeville, maryland
"Tech was able to figure out the problem within a few mins."
ms. tommie H.
rockville, maryland
sandy C.
silver spring, maryland
"The technicians Kamin and Ignacio were pleasant, respectful of me and my property. They installed a new heating and air conditioning system which was a major task within limited space. They keep me informed throughout the process and were easy to work with."
ms jean schaible S.
silver spring, maryland
"He explained my thermostat to me and told me everyting he had checked."
enrique F.
potomac, maryland
theresa N.
montgomery village, maryland
"Samuel was kind and courteous .He wore his mask, left to obtain part needed to repair a/c unit, returned and repaired it all in one day. I was very pleased!"
mr floyd F.
bethesda, maryland
"The company rep was attentive and explained everything to us. Jeremiah Floyd"
matt M.
rockville, maryland
mr platt P.
silver spring, maryland
dilla D.
potomac, maryland
ray M.
silver spring, maryland
"Pedro provided outstanding feedback and service."
pablo I.
silver spring, maryland
mr weisz W.
bethesda, maryland
"Arrived on time, careful and thorough"
ms good G.
potomac, maryland
"Greg does a good job. Very nice to deal with ??"
mary alice M.
silver spring, maryland