mr castleman C. garrett park, maryland May 19, 2022 "Greg does a careful job and doesn't try to sell me things."
roberta S. rockville, maryland May 19, 2022 "Chuck is always thorough and honest about his checking on the systems."
terry V. potomac, maryland May 19, 2022 "Very pleased with service. Window was 8-10 am. I would prefer closer to 8 am"
mrs seah S. bethesda, maryland May 19, 2022 "Pedro is a very skilled Technician- Reliable and with good listening skills."
sam T. washington, district of columbia May 15, 2022 "The installers answered my questions and were very courteous."
christine K. silver spring, maryland May 15, 2022 "Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."
jeffrey D. olney, maryland May 13, 2022 "Charles did an excellent job tuning up the furnace and replacing the humidifier panel. I made a call to the office and Osmar Flores did a great job taking care of changing our direct debit program"
james E. kensington, maryland May 13, 2022 "The techs always know what they are doing and they are friendly and respectful."
elizabeth H. silver spring, maryland May 11, 2022 "Excellent Service, Greg is an extremely knowledgeable individual and provided quality service. Within time window and very neat. He also suggested an addition to my AC which will extend it's life. I have been with PP for 30 years because of the quality service. I have depended on Greg in the last several years to provide top service."
diane B. washington, district of columbia May 11, 2022 "The tech conducted safety checks that immediately identified the problem."
beatrice B. cabin john, maryland May 11, 2022 "My technicians were amazing at explaining everything. They were caring about our family needs and knowledgeable in their recommendations."
ella M. germantown, maryland May 11, 2022 "The technicians were very professional. The problem I have is with the write up. I needed a service check up to give to my HOA. What I received is a listed of suggestions with cost with/without membership. I did not ask for a sales call. I asked for a service call"
mr. j. duffy D. rockville, maryland May 11, 2022 "HOT WATER TANK IS DENTED IT DOES NOT LOOK LIKE THE CHIMNEY CAP WAS INSTALLED CORRECTLY"
micheal E. silver spring, maryland May 09, 2022 "We thought he was the best service tech so far. Knowledgeable and knew everything about our system."
david L. damascus, maryland May 08, 2022 "Nothing to do with the tech, but I still do not have resolution on the issue. No estimate of cost and when it can be repaired. Problem may be with Lenox, but their product failed after less than 6 years. Inferior product and now I pay the price."
evelyn R. rockville, maryland May 06, 2022 "They clearly explained the problems w my Fujitsu mini split."
suzanne B. rockville, maryland May 06, 2022 "Called ahead, showed up on time, answered all of my questions and checked out my unit. Both technicians were very personable and professional."
jeanne N. new carrolton, maryland May 06, 2022 "The technician was very knowledgeable and courteous."
ms fox F. silver spring, maryland May 04, 2022 "on time. Friendly. Been here before. Familiar with system."
vinh T. gaithersburg, maryland May 03, 2022 "Team was great. They worked late on a Friday and I really appreciate that"
alejandro T. rockville, maryland May 02, 2022 "Had service done to my unit and less than a week later experiencing the same problem"
marsha S. hyatsville, maryland May 02, 2022 "Pedro was able to change filter & system is working fine no problems or issues I was very grateful to hear that. I was given a time on when Pedro would be arriving at my house & everything was on schedule, I did not have to wait all day. I enjoy a schedule appointment. Thank you for the great service!!! Pedro."
mr azizi A. boyds, maryland May 01, 2022 "Both technician and the sales person were very professional"
robert W. washington, district of columbia April 30, 2022 "What can I say other than that he did what he was supposed to do? Would you like me to state whether he changed the filter in an excellent manner, a very good manner, a more than adequate manner, a fair manner or not so good manner? State your preference or I suggest you eliminate # 2."
jonathon L. silver spring, maryland April 30, 2022 "Pedro was great. Jim was clear about our options once a leak was determined to exist in our A/C line. Jason was a wonderful, organized, clean, friendly installer."
mr rawson R. rockville, maryland April 29, 2022 "We certainly liked the technician Ronald who came out. Very friendly and courteous representing your company. Did a great job servicing air conditioner and furnace. Sales Representative was informative and pleasant explaining options, etc."
mr floyd F. bethesda, maryland April 28, 2022 "PARKER PIERCE TECH'S WERE COMPETENT, EFFICIENT AND FRIENDLY IN THEIR DELIVERY OF SERVICE."
kristi S. columbia, maryland April 27, 2022 "I was very satisfied with Technician. My original time was 4-6 and I left work early to be home. Scheduling called me and tried to get me to reschedule and I have had that issue before with Parker Pierce. I let them know and we were able to keep that day but later. Also when scheduling the lady was really hard to understand."
dr. steven L. washington, district of columbia April 26, 2022 "They observed carefully and documented their observations. They tested thoroughly,"
marianne C. bethesda, maryland April 24, 2022 "The technicien was very nice and efficient. He answered all my questions."
loan D. bethesda, maryland April 24, 2022 "Parker Pearce Representatives were very efficient and courteous"
randal W. washington, district of columbia April 22, 2022 "Carlton was professional, knowledgeable, and competent. Perfect!"
justin K. derwood, maryland April 21, 2022 "I was told I needed a new motor for my unit. It been over a month and no one has reached out to me or given me any information about when this might be complete. I would love to have it when its hot outside."
frances M. washington, district of columbia April 21, 2022 "Carlos, the technician was thorough in work. He was very polite and professional. He expand everything he did before he left."
william S. gaithersburg, maryland April 21, 2022 "Roland was efficient and friendly, and knew what he was doing."
frances M. washington, district of columbia April 20, 2022 "The technician was thorough in his work at the furnace area, thermostat and air conditioning unit. He explained all his findings as he went along."
ms benner B. germantown, maryland April 20, 2022 "They too time to explain what they saw with each air unit. What looks okay."
evelyn R. rockville, maryland April 19, 2022 "Greg did his usual fine and thorough job in checking out our heat pump and explaining the results."
mr fairchild F. bethesda, maryland April 17, 2022 "Expert technician, who installed the surge controls efficiently. He also suggested other improvements which we decided to hold off on for the time being."
ralph L. gaithersburg, maryland April 16, 2022 "Tech called anead of time to let me know he was coming. Was courteous"
joan W. washington, district of columbia April 15, 2022 "Hi there and Happy Spring! Parker Pearce inspected my split air conditioning system yesterday and said it was in good working order. Please see attachment. Following up on comments made in June 2021 by technician Mr Espinoza about the system, however, I want to confirm that: 1. Refrigerant and dye were at appropriate levels at the time of the inspection. 2. There are no longer any leaks of refrigerant in the system that need repair after this inspection. 3. That mold is not a problem in the system after this inspection. For the record, I was told yesterday that there was no mold, but there are black spots everywhere. I did not volunteer to clean them up but was told by Carlos that I should. He also recommended Windex. If Parker Pearce cannot at this time confirm that it has dealt with and fixed the three critical maintenance issues listed above, I suggest that it undertake another inspection so that they can do so. This is what this Membership is all about. ?? Thank you in advance. Joan Wolfe 6116 Utah Avenue NW Washington, DC 20015"
cynthia S. silver spring, maryland April 14, 2022 "The service expert arrived at the beginning of the appointment window, was personable, professional, and thorough. He explained each stage and result of the AC system check-up to me. Overall, a great experience. Thanks"
mr william M. bethesda, maryland April 14, 2022 "Dye indicator was added to coil to locate a leak. When we made the appointment, we specifically reminded them to bring the black light or illumination source that would show the dye. The technician did not bring the device. Probably not the technicians fault. He otherwise did a good job."
mr. mcbride M. bethesda, maryland April 14, 2022 "They were courtiers, efficient, and answered all my questions."
ms. ottesen O. potomac, maryland April 14, 2022 "Although it was late, the technician took time to o a thorough inspection."
deborah B. monrovia, maryland April 13, 2022 "I only scheduled maintenance for my AC unit but my husband wanted maintenance for the heater as well Gregory took care of everything."
ms jean S. silver spring, maryland April 13, 2022 "Greg was on time. He used protective clithing and a mask. He was thorough in his checking of my A/C unit and gave me helpful feedback."
kevin M. rockville, maryland April 12, 2022 "Most recent service by Greg was performed very efficiently. Service before that by two Jasons was performed very thoroughly, and operation of new equipment was explained well."
robert L. potomac, maryland April 12, 2022 "Your technicians are excellent, but I've had trouble getting service scheduled over the phone. I've called twice now about starting up our new A/C units and duct cleaning and every time they said it wasn't their department and i would get a call back, which i never did."
carlos F. potomac, maryland April 12, 2022 "SERVICE WAS EXCELLENT. QUESTION: THE FURNACE THAT WE LEASED IS DESCRIBED IN THE AGREEMENT AS A LENNOX MODEL NUMBER SI280; THE LABEL ON THE FURNACE THAT WAS INSTALLED READS LENNOX M/N CX35-30/36B-6F-20. IS THIS THE SAME FURNACE AS IN THE AGREEMENT?"
ethyl T. silver spring, maryland April 12, 2022 "Carlton is very thorough at explaining what was done during the maintenance check and why it was done; he previously came out 2 weeks ago after I made a call at night because I wasn't getting any heat. He fixed the problem right away, explained why I wasn't getting any heat and what he did to get the heat started."
theresa N. montgomery village, maryland April 11, 2022 "Aaron was very knowledgeable, friendly, and efficient. Took the time to check everything."
enrique F. rockville, maryland April 11, 2022 "This expert was excellent - thorough, explained his work "Exper"t on a previous visit installed humidifier pad wrong leading to some flooding in the basement ."
jonathan D. damascus, maryland April 09, 2022 "Carlos went the extra mile in the rain to diagnose the system issue"
mark F. olney, maryland April 09, 2022 "Knowledgeable, pleasant, explained findings in easy to understand detail."
mr m. cohen C. rockville, maryland April 09, 2022 "They came when they said they'd come, they were knowledgeable and polite and they seemed to know what they were doing."
shirley M. lanham, maryland April 09, 2022 "The technician was very friendly, courteous, and professional. He completed his job in a very thorough and routine manner."
ms pinto P. potomac, maryland April 07, 2022 "Pleasant, thorough and explained results clearly. Knowledgeable."
ms. lichtenstein L. chevy chase, maryland April 07, 2022 "Chuck is the most thorough technician to ever service my A/C and heating equipment. He is the best representative of Parker Pearce and is the main reason I stay with the company. I am always assured that the job is done right the first time."
anna A. north potomac, maryland April 07, 2022 "They did a terrific job of maintenance on an aging system. Very personable guys with a great bedside manner!"
mr fairchild F. bethesda, maryland April 07, 2022 "Knowledgeable technician who reviewed all recommended service needs."
ms. l haga H. rockville, maryland April 06, 2022 "Considerate, competent techs. Call to confirm time service tech will arrive."
christopher P. bethesda, maryland April 06, 2022 "Pedro worked quietly and efficiently, and explained issues well."
elizabeth C. germantown, maryland April 06, 2022 "We had another great semi-annual maintenance service from Greg at Parker Pearce! Greg is very professional, kind, and knowledgeable. He has been our service expert for 15-20+ years. Parker Pearce makes regular maintenance easy with their affordable service plan. Thank you!!"
patricia S. washington, district of columbia April 05, 2022 "The tech, Aaron, was efficient, professional and also friendly."
marsha H. washington, district of columbia April 04, 2022 "Sorry I DIDNT GET HIs name. Explained the meter he repaired with a battery and I learned for the first time what it was all about. I have had the battery and furnace for 5 years, and no other worker clued me in, I am old and the situation could be dangerous."
bette L. washington, district of columbia April 02, 2022 "The technician was very polite, communicative as well as careful in his work."
elizabeth C. germantown, maryland April 02, 2022 "My service technician Greg is very professional, kind, and knowledgeable . I have been with Parker Pearce for many many years and most of the time it has been Greg to come to our house so it is a great personal touch ! This makes a huge difference ."
patrice T. germantown, maryland April 01, 2022 "Peace of mind knowing my system is maintained twice a year through the affordable membership fees, respectful service experts, always on time, respectful of my home by wearing shoe covers and although the mask mandate has been lifted, they still wore them, keep me posted on the health of my HVAC and I don't feel like they pressure you to purchase anything or give false statements about my system in hopes that I will purchase unnecessary items."
mr meade M. bethesda, maryland April 01, 2022 "Service Technician arrived on time and fixed my hot water boiler system promptly and explained clearly what he did and why"
john B. hyattsville, maryland March 31, 2022 "My technician was amazing. Fast and knowledgeable. Made us feel good about the the work."
mr frace F. olney, maryland March 31, 2022 "Chuck and Joshua were polite and professional. Explained everything well and answered all of my questions."
gene R. rockville, maryland March 31, 2022 "came when expected, gave clear explanation of the various functions of the thermostat, quickly returned with needed replacement parts, left extra filters."
mr mccarty M. kensington, maryland March 30, 2022 "Tech was was courteous, knowledgeable and informed us of everything he was doing and why. Very professional."
rodrigo C. gaithersburg, maryland March 29, 2022 "They were very professional, on time and seemed knowledgable."
max G. rockville, maryland March 29, 2022 "Carlos was great--thorough, patient, polite, answered all my questions."
mr schwab S. potomac, maryland March 28, 2022 "Would give a 10 for the technician, he was thorough and helpful. I'm giving an 7 because we informed the company that our UV bulbs were out, but the technician was not provided with replacement bulbs and did not have replacement filter either, necessitating a repeat visit."
annabelle J. silver spring, maryland March 27, 2022 "Aaron is knowledgeable and thorough. He was respectful of my time and arrived at the time he gave me."
peter B. gaithersburg, maryland March 26, 2022 "Ronald did a SUPERB JOB! He was polite, efficient and communicated well on what steps he took while servicing all three of our HVAC Units."
wendy B. rockville, maryland March 25, 2022 "Called me to alert me he was on the way, arrived promptly. Checked everything out and also noticed my dryer vent was not attached to the outlet. He reattached it"
marian S. rockville, maryland March 25, 2022 "Greg has provided service to me several times. He is professional, knowledgeable and friendly. I trust his advice and am always happy when he is my technician."
ms gill G. gaithersburg, maryland March 25, 2022 "Parker Pearce will work with me to give me the date & time I request.They also work with me to send the same tech that I request for each appt. The tech(Chuck) is courteous,punctual, & very knowledgeable about his work."
kenyetta J. gaithersburg, maryland March 23, 2022 "The technician asked me for the filter size rather than being aware as the system was installed by your company. Additionally we had to call to request the filter change as it was not independently done by the company as was previously explained to us."
mr. frye F. washington, district of columbia March 23, 2022 "The technician, Carlton, was excellent. He diagnosed and explained the problem well. He repaired the problem promptly."
doris F. silver spring, maryland March 22, 2022 "Weve always received a filter from your company. The service provider came without the proper filter. He seemed not to know the proper filter for our furnace. He tried two and the last filter he left in our furnace on the 15th was not the proper one. My husband had to call and request the proper filter which we received on the 17th. Thank you for that."
jeff M. gaithersburg, maryland March 20, 2022 "Bryce & Jason were clean, courteous, answered questions, professional."
patricia W. hyattsville, maryland March 19, 2022 "The technician was very professional, mannerly and kind. He respected my home by putting on the shoe covers so that he would not wet my floors. Thanks for great customer service."
diane B. washington, district of columbia March 17, 2022 "The techs were on time, diligently went through process of installing the unit."
mrs petersons P. rockville, maryland March 17, 2022 "Technician's knowledge, professionalism, disposition ++"
michael G. washington, district of columbia March 16, 2022 "Service technician was friendly, worked quickly and provided good advice."
ms henderson H. washington, district of columbia March 15, 2022 "Very knowledge , kindly answer All my questions."
henri M. rockville, maryland March 15, 2022 "Technician did a comprehensive check in a timely fashion."
mr dacy D. gaithersburg, maryland March 15, 2022 "The tech new my problem immediately and corrected it within a couple minutes."
ms.divna S. washington, district of columbia March 14, 2022 "Technician was pleasant, courteous, efficient, and knowlegeable."
peter knapp R. washington, district of columbia March 14, 2022 "The technician was courteous, and efficient."
andrew C. bethesda, maryland March 12, 2022 "My problem still exists. Quotes for thermostat were outrageously high. I had to pay $82. I have an appointment to fix a valve and meanwhile the system is broken."
patty W. bethesda, maryland March 10, 2022 "If I werent satisfied with the company overall I wouldnt have stayed with it for so many years"
wayland S. silver spring, maryland March 10, 2022 "Techs were on time, courteous, clean, and efficient."
charles O. washington, district of columbia March 09, 2022 "Pedro is excellent, polite and professional"
peter O. rockville, maryland March 09, 2022 "Charles was great. He explained what was happening so I could understand it."
ms schaffner S. washington, district of columbia March 05, 2022 "Carlos was pleasant..onlyhe did not know where the filter for the a/c was located."
mrs hughes H. potomac, maryland March 05, 2022 "Chris was very professional, examined the furnace, asked if I had questions, said everything was fine and to call if any questions or problems."
heidi K. rockville, maryland March 05, 2022 "efficient, quick, polite, careful to explain everything"
rohinton T. rockville, maryland March 05, 2022 "I was extremely pleased with the service Greg provided. He was courteous, knowledgeable and a very pleasing person."
cheryl B. frederick, maryland March 03, 2022 "The guy that came this time was thorough and took the time to explain some things to me and answer questions I had"
bill M. college park, maryland March 02, 2022 "Service was really never performed, and they just wanted to sell me stuff"
catherine F. rockville, maryland March 02, 2022 "Professional services dedicated detailed installation responsible and knowledgeable"
william M. rockville, maryland March 01, 2022 "ApCO-X was installed into 24 V circuit that only comes on when furnace is running."
david G. gaithersburg, maryland February 28, 2022 "The technician was very courteous and efficient and was finished in a short time, but then the system was new last fall and should not have had any problems."
gretchen T. gaithersburg, maryland February 26, 2022 "Chuck is amazing. He didnt stop until he found the solution for us."
mrs levy L. potomac, maryland February 26, 2022 "The service experts came on time, were very respectful, efficient, knowledgeable, and shared what they knew with me."
jennifer B. silver spring, maryland February 25, 2022 "Polite, respectful, provided very clear advice/instructions/recommendations on unit/setup."
stanley N. washington, district of columbia February 25, 2022 "Same day response. Quick and easy diagnosis and fix-up. Pleasant guys."
ms hollis H. rockville, maryland February 24, 2022 "Techs were polite, considerate, knowledgeable, explained problems, and presented suggestions."
michael P. washington, district of columbia February 24, 2022 "The technician has been to my house before, remembers the equipment, and has given me good guidance in the past."
jeanne N. new carrolton, maryland February 22, 2022 "The two technicians was very helpful and on time. They knew what they're doing and save my money."
rob S. rockville, maryland February 19, 2022 "The sales representative was supposed to call me on Friday, but unfortunately did not follow-up."
rob L. rockville, maryland February 19, 2022 "Carlos very clearly explained the potentials problems and solutions"
joseph F. washington, district of columbia February 19, 2022 "Aaron was very thorough, polite, helpful and professional. He answered all my questions."
mr abraham A. potomac, maryland February 17, 2022 "Installing the new Aprilaire 700 furnace Job was as usual excellent in its installation but there were few issues, one of each was a safety issue. Please spreak with the technician Pedro and his supervisor who were yesterday in our home to solve a few issues, and one issue not yet solved even when they both visited our home. It is sad that I am a client of Parker Experts for 31 years, since 1991, and I have to face a safety issue FIRST TIME near our furnace, created maybe a few years ago by one of your technician, and your company refuses to fix this security issue even now."
mr. range R. washington, district of columbia February 17, 2022 "The technician was very clear in explaining the problem and the solution. Best of all, he solved a problem no one else had been able to--making the humidifier perform correctly, raising our wintertime humidity level from 27 to 35 percent. Most grateful for good work! Only problem is with emailing me the receipt for payment."
ceferino J. boyds, maryland February 13, 2022 "Arrived on time. Very thorough. Patient to answer questions."
dr h. yuspa Y. bethesda, maryland February 13, 2022 "Appreciated Parker Pearce arranging for a technician to come when our new heating system would not go on."
mrs. randolph R. bethesda, maryland February 13, 2022 "I had to call to find out what was going on. You should have been able to give me more info in a timely manner"
david L. damascus, maryland February 10, 2022 "Carlos did a great job at addressing all the issues with your humidifier."
dr alleyne A. bethesda, maryland February 02, 2022 "The technician was prompt, courteous and efficient"
maxwell L. washington, district of columbia February 02, 2022 "Prompt, professional and informative."
mary D. silver spring, maryland January 27, 2022 "Carlos, called ahead of time to announce his arrival. He was very pleasant and knowledgeable. Worked quickly, explained his findings with pictures, offered his suggestions in how we can keep our system in good shape. Friendly, kind person."
mercedita C. rockville, maryland January 26, 2022 "Carl did a great job setting my programmable thermostat."
peter B. rockville, maryland January 25, 2022 "The cll was made by Chuck to check on a what was thought to be a leak in the humidifier. After extensive diagnostics, Chuck found that it was a plumbing problem and indicated where the source of the problem was. He was very helpful explaining everything to me. He provided great customer service and value added"
nina S. rockville, maryland January 24, 2022 "Felt totally bullied for not buying the discount package. 1st. time ever in about 25 years I wanted to call and complain."
marcia W. silver spring, maryland January 22, 2022 "They explained what they found and what the options were."
amanda P. silver spring, maryland January 22, 2022 "The technicians that came to my house were friendly, professional, and knowledgeable. However, my appointment wold have been better if the tech had either worn booties over his shoes or taken his shoes off (one person wore booties, the other did not). Also, I would prefer that the tech keep the face mask covering both the nose and mouth while inside the house."
john M. derwood, maryland January 21, 2022 "The technician quickly solved my problem and gave me excellent advice on preventing future occurrence"
jerry H. potomac, maryland January 21, 2022 "Both workers did an excellent job in fixing the leaking humidifier."
jim W. silver spring, maryland January 20, 2022 "Aaron showed us what the problems with our furnace and made recommendations concerning availability of parts, etc.; Nabil outlined the Advantage Program. Both came across as very sincere and capable experts."
marguerita R. washington, district of columbia January 20, 2022 "Technician arrived within schedule. Worked efficiently and solved problem."
mary-jo P. bethesda, maryland January 19, 2022 "1. Greg has diligently investigated the recurring breakdown in my relatively new 2017 Lennox furnace, going part by part. It is now working. 2. small complaint: P/P did not notify me when new parts came in; all I got was automated phone message "get your winter maintenance". I finally called myself after waiting two months. The parts had been sitting there ready but no one called. I am rating a 10, because this wasn't Greg's fault. See question #5 answer, reflecting this complaint."
ms gill G. gaithersburg, maryland January 16, 2022 "Explained steps taken to attempt to solve the problem."
ms keck K. silver spring, maryland January 16, 2022 "On one hand, Carlton did a FANTASTIC job trying to get my furnace back up and running. He was excellent, very professional and did everything he could to get me back online. On the other hand, he received the wrong circuit board, which pushed my repair back another day. Only on Day 7 of being without a furnace and living in a house as cold as 46 degrees for numerous days was my furnace finally fixed. It was a VERY frustrating and patience-testing situation."
rocky L. silver spring, maryland January 14, 2022 "Discussed customer services concerns with Manager Matthew. Technician Pedro was very responsive, even with a call-back due to an unresolved issue. He diagnosed my furnace carefully and fixed an issue that was hard to find the cause."
lucy B. washington, district of columbia January 14, 2022 "professional, friendly, helpful service. Stayed until everything was replaced and fixed."
jimry J. gaithersburg, maryland January 13, 2022 "Very courteous and supportive service techs. Unfortunately, the back office doesn't seem to share the customer service priority. It took over a week to resolve a system outage and only through repeated phone calls were actions taken. I'm actually still waiting for a response promising a follow-up after 4 days."
don S. bethesda, maryland January 13, 2022 "I have still not received via email the requested quote, even after following up days ago by text."
ms jill B. washington, district of columbia January 12, 2022 "Chuck Lepovetsky was the first of many technicians here about the heat pump air handler freezing and shaking. He was the ONLY one, however, who provided solutions and helped me."
w woods W. hyattsville, maryland January 12, 2022 "The person that came out,service us when we got Our New Heating & Air Conditioning put in,he did a excellent job."
phil B. washington, district of columbia January 11, 2022 "Really good service and fair price. Couldnt get the part I needed, but no one could get it. I ended up calling the manufacturer directly and getting instructions on how a distributor could place an expedited order for it."
ms. hamilton H. greenbelt, maryland January 11, 2022 "the technicians were professional, polite, and respectful. They arrived within the stated timeframe, explained what they would be doing, and efficiently removed the broken unit (4 years old) and installed the new heat pump."
mr frace F. olney, maryland January 11, 2022 "The technician called before his arrival with an ETA. Once at my house he diagnosed the issue and corrected it. Very professional, explained what he was going to do, and answered all of my questions."
andrea S. rockville, maryland January 11, 2022 "Pedro was knowledgeable and informative. Although he wasnt able to fix the issue as its electrical, he took pictures and told me exactly what to tell the electrician."
ms milhiser M. gaithersburg, maryland January 11, 2022 "The technician came out & reassured us all is well. He promised a part would be ordered & we would be hearing from PP about installing it. Two days now, and we haven't heard a word from you."
maya T. silver spring, maryland January 09, 2022 "Kevin was very polite, informative, efficient, and helpful."
ms levy L. landover, maryland January 09, 2022 "Ater identifying the problem of why I was getting cold air instead of warm air he stated 10-15 minutes to see if it was working correctly"
patricia B. wheaton, maryland January 08, 2022 "On time, did whathe came to do and didn't try to push anything I didn't need."
sally L. chevy chase, maryland January 08, 2022 "Pablo & William were on time, courteous and very knowledgeable to fixing my heating problem."
dwight S. silver spring, maryland January 08, 2022 "The technician did his job promptly and with expertise. You also sent a salesman, which was not helpful. I needed a repair and he repeatedly tried to get me to purchase a replacement for ten times the cost of a repair. The presence of the salesman is the reason for all negative results."
sylvia D. washington dc, maryland January 08, 2022 "Pedro called to let me know his ETA. Once he arrived everything went smoothly and he completed the job without any problems"
william M. bethesda, maryland January 07, 2022 "Aaron checked out the furnace completely. He clearly and concisely communicated his findings."
ms m rodriguez R. washington, district of columbia January 07, 2022 "Prompt, courteous and professional service delivery."
mr shilo S. washington, district of columbia January 06, 2022 "The technician was great, knowledgeable. But had to order part and no one is able to respond to my queries. I called today."
elizabeth callanan C. germantown, maryland January 06, 2022 "Great customer service. Greg came out quickly to replace a thermal expansion tank connected to my hot water heater which had started leaking from a rust hole. Greg has been our technician for many years , he is very professional, friendly, and informative."
messele T. hyattsville, maryland January 04, 2022 "tech understanding customer requirement and professional and polite"
gylla M. aspen hill, maryland January 02, 2022 "After the service there is now a whistling sound when the heat is cycling that was not there before."
diane L. bethesda, maryland January 01, 2022 "it looked like he cleaned everything and made sure wires we're connected, and checked humidity"
mr. hendricks H. washington, district of columbia January 01, 2022 "Kevin is very good and very easy to deal with him"
mr. liebesman L. rockville, maryland December 30, 2021 "knowledgeable and new exactly what to check and do after listening to our description of the problem"
marju R. kensington, maryland December 29, 2021 "The service call was fine, but follow-up by Parker Pearce is very poor. When I made the call for a service appointment, I was told about your annual plan and that someone would call about it. He called at a bad time, and never called back as he promised. The service appointment was not scheduled until I called back to confirm the time. The technician said that my equipment was old and needed replacing, that a sales rep would call. No call. I do not expect to have to call more than once to get service, and I would expect promises to be kept."
amelia K. silver spring, maryland December 28, 2021 "Your technician called me immediately and drove out on a holiday evening. He diagnosed the issue, kept me informed, and worked as quickly as possible to resolve."
bruce K. potomac, maryland December 27, 2021 "Greg was very helpful. He was clear in his explanation of our AC unit and what needed to be done"
nola C. brookeville, maryland December 26, 2021 "Pleased with prompt response & explanation of problem."
richard H. silver spring, maryland December 26, 2021 "My Tech was Chuck! He was an absolute angel. He responded immediately to my call and arrived on time. He was completely professional and diligent in diagnosing my problem. He answered everyone of my annoying questions and he explained to me everything that he was doing. He repaired my air handler in less than fifteen minutes. Because of him I gladly signed up for a continuing service contract. He was a blessing delivered to my family and me on Christmas Eve."
shari D. potomac, maryland December 25, 2021 "Service technician was very polite and did a great job"
carol R. olney, maryland December 24, 2021 "The technician called before he came,and arrived promptly. He explained the steps he took to check the furnace and humidifier and readily answered any questions I had in a polite and pleasant manner."
mr dacy D. gaithersburg, maryland December 24, 2021 "Very patient and thorough. Very nice and professional."