Parker Pearce Service Experts Reviews

"Pedro was professional and very knowledgeable."

"I didnt have heat and i had deduced that the problem was with my pressure switch. While the tech confirmed that the switch was ok, he concluded that the motherboard ($800) needed to be replaced. QAdter he left and ordered a new motherboard, I took it upon myself to check the wiring connectors to the motherboard and found that there was just a bad connection (so it seamed), and i got the furnace operational myself. After learning of my success, the tech still wanted to replace the motherboard ($800). I elected to wait, and my furnace thus far is operating perfectly. I understand that the motherboard could act up in the future, but I wouldve appreciated the Tech to have done a little more problem-solving and not immediately resolve to purchasing an $800 part."

"The technician was very capable and efficient ."

"Well fone"

"Jose provided expert, prompt and courteous service. I will look forward to his next maintenance visit."

"Very compitent, great personality. Through."

"HE DIDN'T CHECK THE THERMOSTAT OR LEAVE A RECEIPT"

"Listened and answered all my questions. Took time to explain features of my system that is relatively new to me. Seemed more knowledgeable than your average tech."

"Friendly and efficient"

"Chris was very thorough and took his time."

"The technician observed safety precautions, was thorough, and didn't seem to mind answering several questions."

"Technicians Chris who came yesday and Pedro who came today were absolutely wonderful. Chris diagnosed the problem with my faulty thermostat and Oedro installed a new one and it is SO much easier to use than my old Pepco installed thermostat that failed."

"The technicians were polite. They observed covid precautions. They explained what they would be checking. They explained the results."

"He did his job!!"

"Very professional the entire team"

"The technician arrived at the scheduled time and performed the regular maintenance. The scheduled appointment the week before had to be cancelled because the technician couldn't arrive in the 2 hour window."

"Great service. Solid advice. Didn't try and upsell me on a bunch of stuff."

"Service was good but technician didin't set the thermostat correctly. It would be helpful if there were good instructions on thermostat settings."

"Your tech was knowledgeable and friendly"

"I have used Parker Pearce for many years and have been pleased with their service and honesty. Greg who performed the service has been at my residence quite a few times and is very professional"

"Jose was very professional and knowledgeable. I had a few questions and they were answered without hesitation."

"Did job efficiently and conscientiously. Impressed"

"Work completed properly, had mask and was very polite."

"when I called for appointment to renew annual contract I asked for former technician we had liked. Rep said that he was no longer there and helped me select tech that we would like. The service technician Pedro, who was recommended, was excellent. We were happy with service rep and Pedro."

"John was informative and helpful. Explain things to us and gave us great service."

"As always Greg did an excellent job & is a great salesman. I feel very secure knowing he has checked my furnace & when we decide to purchase we will do so through Greg."

"The installers came and did the work ."

"Professional, knowledgeable and took his time"

"Thoroughness of the technicians Answered my questions"

"Took the time to check the units and explained what would need to be done in the future to thoroughly examine parts that couldnt be reached on this visit."

"On time, courteous, competent, and helpful technician."

"John was knowledgeable, courteous and professional. Made sure everything was good before leaving. I am very pleased with the level of service. Keep up the good work"

"Very polite and efficient. Answered questions fully. Nice young man!"

"Technician himself was fine except one thing. I originally ordered for routine check up, and during the check up something didn't go well, he tested, and at the end he said he need to charge me $85 for rewiring 2 wires on thermostats. How does customer know what is part of check up, and what is extra? I wasn't informed anything before work was done. Furthermore, I talked to his manager, Aaron(?), knucklehead kept telling me non sense, so I just wanted to pay the $85 and be done with this company. I wouldn't do business like that."

"I was told he would be here between 10 and 12 and he showed up at 2"

"Josh was very efficient, polite, and quick."

"Always very nice and answers every question we have"

"He worked very quickly on checking/cleaning the furnace and then bled several radiators that needed attention."

"The problem was quickly resolved."

"Technician arrived within the time frame. Was very professional, friendly, patient, and answered all of my questions."

"Josh was very quick, courteous and professional doing his job. Thanks"

"Pedro was absolutely wonderful... helped me quickly and efficiently...definately would recommend Pedro and the company. Donna M Duggan"

"No tech showed up during the appointment window. No phone call, no text. A tech showed up 3 hours later, unannounced, while I was having dinner."

"Josh knows our system, so we are glad to have him come back"

"Arrival was 4:30 window 2-4"

"Efficient and thorough. Very safety conscious."

"Did what I expected, when expected. Explained potential issues"

"Technician was very thorough and passed along my concern about the placement of the exhaust pipe on the furnace"

"Josh was very knowledgeable, friendly, and efficient."

"Person was very informative"

"Chuck didn't just show up to service/check the system. He was here to educate me on how the system works, and to answer any questions I had along the way."

"He came, did the job, and left us with our system working properly"

"Pedro was very thorough and careful."

"Professional, efficient, informative -- representative of PP. Only issue was that I was scheduled for Noon to 2 p.m. He came around 11. Fortunately, I had just arrived home and was able to respond to his call."

"Did what I expected and hopefully solved the problem. Have not needed to turn the unit on for the season. Hopefully it works well."

"As always the staff is so curtious, friendly and efficient."

"Ver professional"

"The technician was competent and friendly."

"The tech asked to use the bathroom, I thought to go # 1 but he went #2. Considering the pandemic, I thought this was over the top. He also tried to sell me all kinds of packages stuff from your company."

"The technician was polite and professional, even wearing shoe coverings. However he dropped a lot of insulation from the attic in the bedroom below, didnt clean it up and I even found pieces of the insulation around the house probably falling off the technician as he moved through the house. This has been an issue in the past with your company so perhaps they should be trained to clean up anything that falls from their work."

"We were serviced by a representative who took the precautions necessary during Covid-19.He was masked and gloved and maintained social distancing."

"100"

"Greg is one of the companys best technicians. He test and services my equipment t with great care and knowledge. Best service ever."

"Tech was professional and practiced social distancing with mask"

"Tech came on time and was helpful in telling us about heater condition"

"very helpful and and polite. Did the job efficiently and took time to train me again on how to set the high tech thermostat."

"They probably did a good job on the furnace. I would have been a lot more comfortable if they had both covered their noses with their masks, not just symbolically worn them over the mouth."

"The residential sales consultant and the technicians, Carl and Common were courteous and friendly. The weather has been warm enough, so I have not used the newly installed furnace."

"I always appreciate honesty for the services rendered--I believe the technician displayed that"

"Your technician was [prompt, informative and answered our questions objectively without hesitation."

"Chris did an outstanding job, as always. He went above and beyond in replacing batteries in the thermostat which had died."

"Tech was very informed, courteous, and explained everything."

"Same day service for pipe leak and water heater replacement"

"Quick, efficient. Arrived right on time. Kept social distance."

"Technician was on time and seemed very competent."

"Always prompt, polite and thorough."

"The techs were polite and left our home nice and clean."

"Jose was fantastic.... knowledgeable, hard working, and courteous. Hes a true asset to your company."

"the technicians took their time and did an excellent job."

"Matt was very knowledgeable, efficient and friendly. We will request that he be dispatched on future calls."

"We appreciate very much the special safety measures to ensure contactless service. The scheduling agent gave us the confidence to set up the appointment since we were concerned about safety protocols."

"Prompt and professional customer service"

"Both the technician and the person who received my call were polite, informed and very helpful."

"Service was great and quick but I think a bit expensive."

"Greg is an excellent technician who gave the air conditioning system the annual checkup and made sure the system is running smoothly."

"I did not know he had left until I looked out the window. He did not give me a status of the condition of my system."

"I was extremely impressed with the plumbers who installed my new air conditioner. They were so careful in my home and worked quickly and efficiently. I couldn't believe how quickly my new air conditioner was working."

"Prompt and able to diagnose and fix problem quickly"

"Quick, efficient"

"arrived timely and identified/fixed the problem promptly"

"Tech arrive on time, was informative and checked out the AC."

"Pedro checked the whole system, explained the problem. Helped with solution. He was timely, efficient, neat, well spoken, safely masked."

"They did a great job and were very professional."

"Good service from Parker Pearce but Lennox parts supply chain was very slow."

"Excellent customer service. New heat pump HVAC unit is working seamlessly. Sales person was knowledgable. Pricing was reasonable from what I could tell from online research. I didn't have time to shop around."

"Appreciated the Sunday service; had to get the part on Monday and was at the house later that same day; worked tirelessly (2+ hours) to get the system running again"

"Tim is a crook. Only interested is selling a new unit, not fixing problem. I will never do business with PP again. And I will spread the word as much as I can."

"Kamin & Carlton were very courteous, wore masks, and were very knowledgable. I would recommend my friends to ask for their assitance."

"Went the extra mile. Waited for me. Personalized the repair to my situation. Polite and professional."

"Thomas completed the diagnoses but didn't do maintenance. Chuck improperly cleaned the A/C without using chemical and forgot to return the disconnect pull out so my clients had no air conditioning for over a day, Pedro arrived to assess the problem and discovered that the disconnect pull out was not installed."

"Tech guy ( forget his name ) was awesome ,,"

"Pedro and Matt found the technical problem and solved it. They would have received a 9, except that Matt, the trainee, had adjusted my programmable thermostat and forgot to reset it before leaving. I noticed it before they had driven off, so Matt was able to fix his mistake."

"Team arrived in timely manner, swiftly diagnosed the problem, and took care of it immediately."

"He was relentless in investigating what the problem was."

"Technician thoroughly analyzed the problem, which had been mis-diagnosed the first time. And came back the second day on time."

"On time Pleasant Knowledgeable"

"Was able to get an appointment the morning after I called. The employee who came to my house kept me updated on what he was doing and what it would cost"

"Very Competent."

"Tech was on time, answered questions clearly.d"

"Pedro was great! I rarely give 10s. But he was very good."

"Timely, helpful information was provided, regarding pricing, equipment, and installation procedures."

"I got a Wi Fi enabled thermostat installed by someone else for less than 1/2 price offered by Parker Pearce. The only reason I signed up for the membership was so I dont get further ripped up by useless visit charge."

"Careful work, pleasant explanation anf follow through; very thorough"

"Very friendly and easy to communicate with"

"He was able to conduct a solid diagnostic without coming into the house. What are we going to do for the winter check-up?"

"On time as scheduled"

"The technician was on time, professional and concerned about safety during this current covid period."

"Technicians were thorough with maintenance."

"Sending a salesperson with a tech is in poor form and not something I was warned about nor expectng. Further, the tech was guessing, replaced something, didn't fix the issue, didn't even go outside to check the outside portion and your salesperson was not equipped to deal with me, someone with a business background and common sense."

"Explained a lot to both my son and myself. Returned to fix, after first attempt didn't hold."

"Chuck is excellent. Going forward I request that only Chuck services my home"

"Prompt and effective service"

"Your technician examined the a c unit and said it would work."

"Very nice and polite serviceman but did not solve the noise problem I am having with the $15,000.00 heat pump you installed last year. It is outrageous that I have to be awakened by a clanking noise made by such an expensive Lennox product."

"Josh was very professional."

"Sergio solved problem immediately Monday morning27 July, whereas the techs that came here on Sunday did not, telling me it was the way I placed the smart thermostat on the wall after trying to reset. Sergio explained everything and cleaned/flushed the pipe using a tool, taking his time. What disappoints me most re the two techs on SundayI gave each a very nice tip and was charged $66.00, which I have not had to pay before."

"We have had 2 post-installation visits since our new furnace was installed, both to bring the system up to code so it could pass inspection. It has yet to pass the final inspection."

"Courteous and knowledgeable"

"The technician was polite and on time. He checked our new air conditioner and found that it needed more "freon". The unit is still not cooling the apartment to our satisfaction. I might to request another appointment if the issue remains."

"On Friday, Jul 17, 2020 your people installed a new blower motor and a new blower fan. Things were ok until Thursday, July 23, 2020, at which point the unit stopped. Your technician came out that afternoon and repaired a bad connection to the capacitor, which corrected the problem. Call backs are tough."

"Josue is great. He's not only a very nice guy but very competent and great at explaining to us what needs to be done and why. It is so nice to have him come to the house because he knows the systems here."

"Quick response to equipment failure. Part not readily available, but rep., Chris, promptly followed up and secured part and appointment for installation very next day."

"Gave me good advice on my old air conditioner and the guys were great that installed the new one."

"Very helpful. Fixed the problem."

"arrived on time, explained what they would do and made a plan for future visit"

"Tech came on time. Very pleasant. Solved the problem. Got it up & running. Said hed bring a new part the next day. Came back & finished the job."

"Polite, good communicator."

"We are long-time customers, and we have always been impressed with the professionalism, expertise, and friendliness of your technicians. Jose was no exception. Our one complaint about this visit: As you know, sending a salesman without informing us is somewhat intrusive and aggressive. Fortunately for us, the salesman was delayed, and we didn't have to deal with him. And in contrast to the rest of his visit, Jose got a little pushy at the end about replacing our 18-year-old system. Yes, it's old, and it might fail at any time. We will replace it in the near future. We would request that once you inform us of the risks, which Jose did quite thoroughly, you respect our intelligence and our reasons for waiting, and not push us quite so hard."

"the technician, Sergio, was outstanding. Keep him"

"I stay with Parker Pearce because of Gregory. No other technician does as thorough a job of inspecting my system as Gregory."

"Pedro fixed the problem promptly and to our complete satisfaction"

"This weekend in the current sweltering summer heat wave (heat dome), our A/C unit started to give problems. We immediately turned it off and called a few companies including Parker Pearce. It was a Saturday and we were told by Parker Pearce that someone on-call would respond. We did get a call from a technician that he had two houses ahead of us and he would be at our home next. Field Supervisor John Brock called us around 9pm and said since the technician was still busy he would come instead. Within minutes of his arrival, he was able to diagnose the issue and promptly fixed it. He was very polite, professional, technically strong but humble, and explained the issue to us before we agreed to get it fixed right away. He had a great attitude, smile and even though he was sweating in the 90 degree heat with mosquitos hovering around him in our backyard, he made sure to fix the a/c issue and make our family comfortable. Luckily he had the parts, etc. in his truck, flashlight (to work in the dark backyard), and the persistence to fix the issue late in the evening. We had called a couple of other companies and had mixed experience; some offices were closed on weekends, others gave us appointment windows between 12noon and 5pm on Monday. Parker Pearce is a very responsive company, great in Customer Service. We highly recommend them as we had a very positive experience with the Company, on-call technician and John Brock. Thank you John! We appreciate your service, smile, and dedication to your technical field of work. Parker Pearce is lucky to have someone like you and we were lucky to have you fix our A/C problem and put a lid on the heat that nearly baked us this weekend."

"When my AC went out on Saturday Parker Pearce was the only company that answered the phone and sent a technician out the same day. John Brock was very professional and cared about resolving the issue. I really appreciate his honesty and that his concern was fixing the issue - not trying to sell me something I did not need unlike many of the other companies I have dealt with in the past."

"So far so good!"

"Always quality service"

"Follow COVID 9 upon entering and while working. Explained what was done and asked if I had any questions. Courteous and professional."

"Had to contact company three times to get follow up. Also found companys pricing to be arbitrary and fuzzy. Notion of truck charge is additionally not clear. There should be no trip charge or fault location charge if customer accepts to have work done. This was certainly the case in previous instances of jobs completed for me by Service Experts. Because technician came twice, through no fault of my own, I was billed twice$182.62 and $845.88. Completed job took a little over 1 hour. Very expensive."

"Pedro is always helpful knowledgeable and get it done right."

"Super helpful lady setting up the appointment for a same day call. Tech was professional and fixed our problem fast and right the first time. No return trips. Also he came out after hours since the zone he was addressing was 85 degrees and had all the bedrooms."

"Tom H arrived on time, wore a face mask, was careful about distancing. He appears to be an experienced technician who knows what he is doing. I appreciated that he did the inspection both completely and efficiently."

"Technician was on time and was quick."

"Courteous, appeared skilled."

"Friendly and knowledgable tech. However, I did not receive notice that he was coming after booking the appointment online."

"The technician was on time, very polite, respecting covid rules, very knowledgeable, was able to direct me with necessary assistance remotely, patient and fixed the problem fast and perfect."

"I simply wanted to order a box of air filters, but your website is poorly designed. There was no option to simply send you an email asking you to please get me some air filters. The only option was to create an appointment, and then explain what I wanted. So I did that, but apparently nobody at your office read my message, which explained that I needed air filters. Instead, your office just sent out a technician. When he arrived, I felt bad because it was a wasted trip for him, plus he didn't have any air filters with him. The technician was extremely nice and apologetic and immediately got on the phone to try to order filters. Please don't ding him for my low rating -- this was not his fault. It is the fault of poor web design plus a failure to read the message that was included with the service request."

"meticulously/professionally done"

"Joshua Gave a comprehensive maintenance inspection."

"You sent me two confirmations of time for your visit: 11.15 a.m. - you arrived just before 2 p.m. The price offered was too high. You seem to be better at AC/heating than water heaters!"

"He was pleasant, wore a mask, answered my questions and seemed to know what he was doing."

"Pedro did a great job in all but one thing. My family member has asthma, so I asked him to not bring the dirty changed filter through my condo. What he needs to do is throw it over the second story balcony of my apartment, pick it up, and take it with him. I know that he took the dirty filter through my small condo, one foot from my sleeping family member with asthma, because he didn't want to leave the filthy filter outside. But I don't want him to leave it outside, I want him to throw the filter over the balcony, pick it up and take it with him, instead of taking it through my condo and taking it with him."

"Tom was very courteous and explained what the problem was."

"Pedro solved the problem quickly"

"Chuck was very thorough"

"Great service was provided."

"It's always a pleasure when Sergio visits for inspections or repairs."

"Very professional. Somehow the AC is working much better"

"The tech was on time, wash respectful of my family and property. Sergio also displayed a confident manner when performing the maintenance checks."

"Efficient and quick"

"He was quick and very thorough and efficient!"

"Received same day service and analysis with issue resolved. Fees discussed via phone remained the same when technician arrived. Professional company representative via phone and professional technician."

"My AC compressor fan stopped working on a 90 degree day and on a holiday, Parker Pearce came to my rescue. I called at 3:28 PM and the technician arrived at around 4:50 PM. After his arrival, he diagnosed the system and fixed the issue within 30 minutes. Now, my AC is working efficiently."

"I discovered our air conditioner was not working, and I called PP late in the day. I was told they could not give me a specific time, but within 30 minutes the technician called and was on his way. He was very friendly, knowledgeable and efficient. He diagnosed and fixed the problem immediately."

"The technicians did not re-tape my pipe nor did they put the wiring back on my dryer vent as it was when they arrived."

"Technician had mask and protective shoe gear, was friendly and polite"

"Daniel was great diagnosed and fixed the problem within 30 minutes. He was real professional, and friendly.. He also wore a mask. Excellent!"

"The technician was courteous, friendly, and seemed knowledgeable."

"he was very knowledgeable and got the job done in a timely manner."

"Pedro has come out many times and always done a wonderful job. He is very kind. We had to change the time for the job several times due to other contractors finishing a job. Your company was wonderful, and never upset every time we had to change the date and time. We are extremely happy with your services."

"on time and quickly diagnosed and fixed problem"

"They just did a great job."

"He was very professional and knowledgeable about his work. I had questions, and he had the answers. I thought he was a very thorough and diligent worker. I would have him as an employee of mine if I had a company."

"Very professional - had a recommendation - Capacitor installed on AA Cooling unit. Job done quickly and followed social distancing."

"We appreciated someone coming & fixing the problem with the air conditioner on a hot summer day before things became unbearable."

"Both were aware of the dangerous leaning unit and were able tofix it ."

"I had a tree fall on my house and I was a little rattled. The gentleman that came was so kind and friendly and professional. He made the appointment less stressful. Thank you for that."

"Pedro was very professional. He did not rush and explained everything to me."

"Pedro called in advance, was on time, and wore booties and a mask. He diagnosed my problem within minutes. he explained the problems to me as he identified them. and resolved the issue shortly thereafter. Perfection!"

"I'm at work and I cannot remember the names of the folks who helped me deal with my hot water heater. I can remember that each and everyone of them was professional, courteous and did a great job of handling my situation."

"The team was thorough and professional. When I had questions, they were respectful and knowledgeable. My wife and I were 100% impressed!"

"The Technician came on time (actually earlier than our window), and completed his check of our A/C quickly and efficiently."

"Josh was very pleasant and explained what was being done very clearly."

"technician was very knowledgable"

"Had initial issue that was resolved by speaking with Michelle."

"At this point, we have had many reinspects! Some people, unknown who but I am among them... "Why did they do that?" or that way? Why didn't someone come and ask about the situation. I have not heard much praise regarding techniques applied. There are some things will be changed back to common sense execution, such as use the sump pump to dispose of water rather than invent a new way to get rid of it. I know that you can do better, I have seen it over many years."

"He did everything he was supposed to do"

"Very professional, polite and fast. Although there was a smell after they left, we thought gas, called immediately and said it was not their problem, to call to the gas company!"

"Service was very good and very friendly, but he had to come twice because the filter he needed was not in his truck,"

"Technician was very thorough, and his interpersonal skills are very good."

"The plumber was very knowledgeable and courteous,"

"I had a terrible experience. Tried to call and get it remedied. Spoke to Supervisor John who said he would call me back that day or the next morning. It has been two days, haven't heard back. And now will proceed with disputing the charge with credit card, and posting appropriate reviews. We can disagree on something, but the lack of care to address and keep updated is what crossed line here."

"Attention to detail by Greg"

"There wasnt a lot to be done but before even looking at our furnace, which is the original and working fine, the technician asked what our plans were for the furnace. Its working. Made me have some skepticism."

"Well informed, talked through each step taken/recommended, followed up in a timely way, and achieved the result we sought."

"Pedro was prompt, called with notification that he would arrive at a specific time; was friendly, professional and completed his work with remarkable skills."

"The technician, whose name is Sergio, worked hard to locate the source of the problem affecting our air conditioning unit. When he found it -- a wiring problem -- he worked just as hard to correct it, and to make sure that his attempt at correction would actually work. Indeed it did."

"person performing work did not consult with owner often enough. He searched for a way to get rid of water overflow when a method was in place from the humidifier. He did search for other things and found new way to do when the owner could tell him where the white pipe hooked up for overflow went. It and all water surpluses went to the sump pump and the line to it is obvious. We have a lot of cute little things going out another way."

"Came out quickly & addressed the problem"

"VEry happy with Pedro, but he was not able to fix the problem as he needed a part. we are waiting to hear when he can return."

"The service person was nice and knowledgeable."

"We were told the installation would take 6 hours. It actually took 12 hours. The technicians were very nice, respectful, etc. but they had to work under poor conditions, in the heat for 12 hours. The day after the installation, we woke to a strong smell of gas. We immediately called Parker/Pearce and a technician came to the house to discover a valve had not been closed properly. This should never have happened and, luckily,l was found and repaired before it became a more serious problem."

"Josh showed excellent communication skills and fixed our problem quickly"

"Technician seemed very competent."

"very professional technician"

"He was knowledgeable about the task and provided enough information to enable us make an informed decision."

"I would mostly like to praise the service technician who came out for being personable, professional and straightforward. I am also grateful for the quick appointment time. We have had poor experiences with other HVAC companies but because of the ease of the experience with Parker Pearce I am very happy with it; I would gladly continue even if the costs are relatively higher (I'm not even going to bother to check) than other companies offer."

"While Sergio's service was fine, his renewal of our service contract has MASSIVE errors that need to be fixed!!!!!!!!!!!!!!"

"On time and quick diagnosis and fix of problem"

"pleasant, professional, arrived within time frame"

"Polite, excellent service. Left no mess at all."

"He was very kind, knowledgeable, and used appropriate PPE"

"Friendly,qualified"

"The technician was polite and very efficient. He answered all of my questions and explained his methods, the source of the problem and the steps which he took to resolve it."

"They didnt fix the problem. They charged me 100 when I had a buy one get one free. I had to hire another contractor the next day to come fix it. He fixed at 70% of the cost PP quoted me. They also only wanted to talk to me about financing instead of the problem and potential solutions."

"In Health Report Item #3 was checked with biological growth somewhere in unit. Tech should have brought it to my attention and explained meaning which I need to call your office about to find out."

"The technician was very helpful and professional."

"Josh was polite and efficient, respecting the covid-19 protocols. Unfortunately, I was on a call and could not speak with him at the end of his visit except to ask if everything was okay. He assured me it was. However, I did not receive a service report, so if you could send that to me, that would be great."

"Explained what he was doing politely and in a friendly and kind manner Informative Patient (waited outside in the sun while we were trying to get information.. sorry about that)"

"Very competent, helpful and forthcoming."

"Excellent service"

"Technician was on time, courteous, professional, and efficient. You have a great staff."

"Sergio explained the checks he was making and what I should do to maintain my system."

"always quality, dependable, professional service"

"I wanted a new HVAC unit. I was pitched the Advantage program, which is ridiculous. Do you really expect me to pay north of $30k for a new unit and the maintenance? I can guarantee you that I can buy a new unit and service it over 10 years for much less than that. I think what really bothered me is that he never used the word "lease" and never offered me an outright "buy" option. I have used Parker-Pearce in the past but I won't use them again."

"I was with him the entire time. He was courteous and explained everything he was doing. He found a femal mouse feeding her young. After obtaining a pail, he was able to get three babies. Mother had taken three with her. He cleaned the area and mended the wires which had been chewed though. He did an excellent and himane job."

"See the note related to the survey on my rental property (10817 Amherst-D)."

"The only little glitch was that the tech was first supposed to come to my house to service the townhouse, and then follow me to my rental property one mile away. Instead, it happened in reverse order. However, Chuck called me from the rental property to let me know he was there, and I was able to head right over. It all worked out fine."

"While the gentleman that came to our home were friendly and able to diagnose the issue on our unit as a "bad thermostat". The price quoted to replace 1 thermostat at over $650 was ridiculous to say the least!! And this quote did not even include a top of the line thermostat, was non wi-fi at that price! As it was, we were charged over $170 for them to come "diagnose" our problem, which was shocking, past service calls from other companies have been under $100, but apparently we were charged for a "trip fee" as well? We were able to purchase a top of the line wi-fi thermostat and successfully install it ourselves for under $100, in 15 min. As clients who have called on you in the past and as military veterans we are extremely dissatisfied and will not be using the company again. The only reason that we are giving a 3 rating as stated previously, the gentleman were friendly and wore booties and masks."

"thorough and information"

"The PPSE Technician (Josh) arrived, and giving me distance, came up to the attic and checked the AC unit, giving careful attention and service, including inserting a new filter. He then checked the outside condenser, washed it with a hose, etc. He took our credit card from a distance. Overall, a very good service experience. Good to have AC now that it is warming up! John Fondersmith"

"Pedro was very nice and knowledgeable, explaining all he did and wearing mask gloves and booties,very nice."

"Maintenance was fine as normal. I was a bit disappointed that the rep left several muddy footprints all over the carpets coming in both the front and back doors of my home. He did slip on shoe booties but only after having made tracks all over those two carpets."

"Douglas is always prompt, helpful and courteous."

"Tech did a very professional job and answered all my questions"

"Felt like he was trying to sell us something instead of helping"

"The technician informed constantly informed us what he was doing and was very thorough in explaining his recommendations."

"Technician was very thorough and seem very competent"

"The technicians were professional and courteous"

"Thorough and efficient"

"Because Sergio, Always been very nice and does a very good job."

"On time, courteous, professional and clean"

"Consistently excellent service provided by Josh"

"BEST SERVICE!"

"Chris was very thorough and explained every step he took to diagnose and treat the problem"

"Always happy with service received. Technician provided tips, which I totally appreciate."

"Technician was outstanding."

"He did what he had to do and he was good about putting on a set of shoe covering to enter the house"

"Very nice service rep"

"Courteous, professional and service oriented. From the folks who handle setting up the appointment to the technician servicing the equipment."

"Satisfactory"

"Nice person - considerate."

"He was up front with us and explained everything."

"Recognized that I have been with Parker Pearce for 30 years and called to get me a discount He also managed to get a new water heater delivered the next day which was a Saturday"

"He did a good thorough job. Nice person."

"The technicians installed the new system but when I tried the AC the next night I got nothing but heat. And they never showed me how to operate the thermostat. The next technician, Gregg, spent 3 hours here today and said it was an electrical problem. And he showed me how to use the thermostat.."

"Felt like I got a reasonable price. Jim Finch knew his stuff. Installed next day."

"Technician explained everything in full. Deals very well with customers."

"Chris did an outstanding job. His carefulness solved a potentially major problem."

"H didn't hose off the compressor."

"He was on time, professional, and did everything that was asked."

"Chris was very professional replacing the blower motor. He answered my questions. He was very careful to do social distancing during the entire process. Service was done within the promised timeframe."

"Jose was very personable, capable and respectful"

"Honest opinion and advice"

"Pedro gave us helpful information and was very professional about the job."

"Greg was polite and respectful of the social distancing requirements."

"Technicians are always professional and courteous. They always take the time to field any questions I may have and they explain thoroughly what they are doing."

"the technician was great, courteous, prepared. I haven't run my unit since he left so I can only cautiously assume everything is okay."

"He knew what he was doing and did it well."

"Thorough in his service call"

"Greg explained everything he did, gave me options, was very respectful of my property, and was very professional."

"Did his job and I took his advice on things he thought I needed. Cleaned up and left. Nice guy"

"Took three visits to get the ladder they needed here. Then they tied the ladder rope (used to hoist it) to my air conditioner outdoor condenser. If the ladder had fallen, the unit would have been damaged. I took a photo of it because I wanted you to see their amateur job. Two of them."

"Because of the level of training/experience of your tech"

"He was courteous, extremely professional, and thorough. He did not rush through the inspection and answered all my questions in a way I could easily understand."

"Great customer service!"

"Very satisfied."