Parker Pearce Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 3,875 Reviews
suzanne A.
washington, district of columbia
"Technician was knowledgeable and arrived on time."
brian S.
germantown, maryland
pearline S.
brandywine, maryland
georgia M.
silver spring, maryland
"I thought he did a good job. Also, he informed me that Parker-Pearce had installed the wrong humidifier model on my system originally (in April of 2015). Why they installed the wrong type is beyond me. Moreover, I don't understand why no other Parker-Pearce technician ever informed me of that (during a check-up of my system); perhaps none of them even noticed it (but then I question their competence). I'm not at all happy about this situation, but Pedro at least discovered it and informed me of it."
james A.
bethesda, maryland
"The technician came right on time, and was friendly, polite, and professional. I liked that he offered to take away the used air filter, since the trash pickup had just occurred."
mr nollen N.
washington, district of columbia
"Tay is apparently competent and polite, and came within the 2-hour window, not at the very end of it."
frank B.
washington, district of columbia
richard W.
washington, district of columbia
"Very thourough, very polite, answered my questions, very efficient"
mr. greenspan G.
boyds, maryland
"The technician did a great job however as a result of turning on and turning off and repressurizing the hot water heater another pipe started to leak and Parker Pearce was unable to send another technician out with the expertise to stop the leak as a result I had to hire a plumber to correct the problem after paying Parker Pearce to put the new valve in."
diane B.
washington, district of columbia
"Responded within 40 mins. Tech was knowledgeable of the issue."
james B.
bethesda, maryland
"The technician arrived within the service window, was courteous and efficient, and provided additional information about the odor reduction air filter we use."
patrick S.
rockville, maryland
"Josh is terrific! He went over the findings with me."
ms. chaudhry C.
bethesda, maryland
"Service person polite , answered all my questions"
mr. hendricks H.
washington, district of columbia
ms zaffos Z.
gaithersburg, maryland
"Arrived at scheduled time; professional; courteous"
mark S.
bethesda, maryland
"Prompt, courteous, efficient"
mr. K.
chevy chase, maryland
"Well informed technician. Clearly communicated the "health" of the systems"
winifred W.
silver spring, maryland
"The two of the young men worked well together and were respectful of my home by putting on the boots as they entered. They were clean with the vacuum of dust and dirt that had to be removed from the registered and cleaned up afterward."
eva F.
ellicott city, maryland
mr eriksson E.
silver spring, maryland
"Technician was very prompt, knowledgeable and courteous."
sam A.
germantown, maryland
mr. jetha J.
rockville, maryland
"The technician said amps are high. My system is only 10 years old. Is one supposed to do something about this? up to now, my bills have been quite reasonable."
matthew V.
vienna, virginia
jeanne D.
mclean, virginia
"During regular scheduled maintenance Sergio is very polite and engaging. He does a VERY good job inspecting our Oil Furnace, and clearly is an expert at what he does."
michael O.
washington, district of columbia
andrea S.
rockville, maryland
mr fry F.
silver spring, maryland
"Chris was very friendly, efficient, and competent. Could'nt have been better!"
katharine S.
washington, district of columbia
"Found problems and solved them"
mr regan jr J.
rockville, maryland
"Professionl, courteous, respectful of my time"
mary C.
chevy chase, maryland
mr james W.
silver spring, maryland
mrs. spitzberg S.
potomac, maryland
"Chuck was very professional, checked out the equipment, and didn't try to see anything."
walter H.
gaithersburg, maryland
"Sergio has serviced our HVAC prior to this call and is an extremely knowledgeable, efficient and courteous technician in addition to maintenance on the system, he re-set our thermostat to be more effective for our particular home situation. Excellent work!"
mr. bacsinila B.
wheaton, maryland
"he does know what he is doing"
ms fox F.
silver spring, maryland
meyer G.
boyds, maryland
"Polite and professional. Thorough"
patricia W.
hyattsville, maryland
"Parker Pearce has always given outstanding service. We have used the company for more than 10 years. That should tell you something."
gerald M.
monrovia, maryland
mark R.
bethesda, maryland
"Team was dedicated and very knowledgeable. The installation just took longer than expected. Still awaiting competion."
mr sharrock S.
rockville, maryland
"Technician was pleasant, professional, helpful. Spotted problem with condensate drainage and corrected."
mr nerantzis N.
rockville, maryland
"Josue(?) was extremely polite and efficient"
mr bell B.
silver spring, maryland
jonathan A.
hyattsville, maryland
"Friendly thorough and polite"
stephanie R.
silver spring, maryland
"Although my system began working shortly after his arrival, the technician continued troubleshooting to see if he could identify why it hadnt been heating."
sharon H.
olney, maryland
"Anthony was very thorough and explained everything well. He was courteous and respectful of my home."
donna rae Q.
wheaton, maryland
"Courteous, professional The furnace seemed to be functioning well before, and still is, so I have no way to evaluate if servicing was good or not."
ms. barkanic B.
bethesda, maryland
john W.
silver spring, maryland
"The technician who came was courteous, experienced, efficient and clearly explained the problem and the solution"
mr fisher F.
potomac, maryland
"Hvac system in small closet was not turned back on thus thermostat was not on until I fixed it. water detector in small closet was upside down.. Water detector in large closet went off as soon as tech left, but no water leak???"
daniel S.
alexandria, virginia
"Very thorough and professional"
frank H.
frederick, maryland
angela W.
washington, district of columbia
"From the time I called until Gregg, the Technician showed, I received nothing but professional, friendly, courteous service an advise. Note: My answer to arrived within time frame was ranked low only because Gregg did not arrive on time but due to no fault of his own. There was a bad accident that he had been caught up in. However, the consultants from the company, kept me abreast of why he would be late. They called me several times before he arrived. For that I am grateful!!"
richard S.
hyattsville, maryland
"On time and did a good job."
ms ganzfried G.
bethesda, maryland
chris W.
potomac, maryland
"did a great job"
steve R.
alexandria, virginia
betty B.
silver spring, maryland
"Arrived on time and fixed my problem promptly. Very informative as to what was done and very pleasant to work with."
doug B.
silver spring, maryland
"Sergio was good polite and a answered any question I had."
steven K.
washington, district of columbia
"Sergio was on time, super friendly and he provided valuable information about our units, in addition he gave helpful advice about our water heater and humidifier."
leeann B.
bethesda, maryland
"Pedro was professional, friendly and helpful. I will request his service again."
mr tiffany T.
rockville, maryland
"Helpful and timely Technician."
mr. perazza P.
bethesda, maryland
"Did well."
cynthia G.
laytonsville, maryland
edward feroli F.
rockville, maryland
"Polite knowlegible friendly"
roy A.
columbia, maryland
sharla yurkunas Y.
chevy chase, maryland
guillermo s. S.
potomac, maryland
mr rajan R.
potomac, maryland
"Edwin was thorough and took the replaced furnace filter with him for disposal. The prior service tech left the replaced filter in the furnace room. Edwin of the half dozen techs who have provided service was the only tech to help me get the thermostat programming to work. I would like my future service to be solely provided by Edwin going forward"
victor B.
washington, district of columbia
"Excellent service, excellent tech!"
randall T.
gaithersburg, maryland
"Sergio took extra time to help me identify where a bad odor was coming from after turning on my heat for the first time this season. Turns out the coils needed to be cleaned. He educated me about dirty sock syndrome which I had never of before. Very thankful."
brian R.
kensington, maryland
"The Tech Charles was very informative about the maintenance work he performed, and why it's important. Obviously one of your best Tech's on staff. Explained all work in detail, answered all questions. Thanks Charles"
mrs. randolph R.
bethesda, maryland
"Two weeks ago the technician said I had mold and the UV lights needed to be replaced. He was right about the mold but never checked to turn on the lights. They were fine. Yesterday's techs removed the mold but didn't clean the carpets where they had been working. Left screws behind."
mark W.
silver spring, maryland
dorothy K.
silver spring, maryland
"self evident"
alison F.
derwood, maryland
carole K.
rockville, maryland
mr e saloman S.
rockville, maryland
richard J.
potomac, maryland
"Pedro was on time, polite, respectful and professional"
winifred W.
silver spring, maryland
"He answered my questions to my satisfaction"
david H.
silver spring, maryland
"On time polite and thoughtful service"
william M.
bethesda, maryland
"....because the experience was satisfactory."
mr. silas S.
rockville, maryland
ms stein S.
washington, district of columbia
"I find Devontay always extremely thorough, professional, pleasant and accomodating. When I know he's coming I know everything will be fine."
mr lawson L.
silver spring, maryland
"Very professional worker. Explained what he was doing and why it needed to be done."
mr preusch P.
rockville, maryland
"Service man was competent, answered questions, made reasonable suggestions for future."
bette L.
washington, district of columbia
"Edwin was very polite, professional and thorough."
ms. tognetti T.
gaithersburg, maryland
"Seemed competent and knowledgeable. Patiently asked if I had any questions and answered any I had."
mr. nelson N.
bethesda, maryland
"Shortly after the technician came, another guy came to "help" him, which has not happened on any previous twice yearly service checks.I suspect he came to help make the case that I should buy a new system, which I am not interested in doing. When I made that clear early in the visit, both reps focused on the condition of my system and what to expect. Both of them were friendly, polite, and knowledgeable."
donald C.
montgomery village, maryland
"More salesman than technician"
mr. meyers M.
bethesda, maryland
"Helpful and efficient service. Answered my questions in a forthright manner."
ms durrani rental R.
wheaton, maryland
"One issue of note: I was scheduled for service at my house between 10-12 and then my nearby rental property from 12-2. I called in the morning to get an idea of approximately where I was on the list, so I could plan. The person taking my call said she did not have that information, but assured me the tech would call about half an hour before his arrival, He did not call, just appeared (in good time). This wasn't really an issue since I was home, but I was lucky that I heard his knock. He said he hadn't been instructed to call me, and that normally the office calls the customer. This happened during the spring visit as well."
ms brown B.
rockville, maryland
"Chuck seemed to know what he was doing and explained things as he performed the furnace maintenance."
mr dikel D.
rockville, maryland
"On time arrival, friendly but professional tech who obviously knows his job."
marci and adam S.
rockville, maryland
"Pedro was very professional, friendly and comprehensive, and competent."
mr stinehelfer S.
olney, maryland
"Thorough service, professional expertise, helpful advice"
patty Z.
kensington, maryland
"Pedro was right on time & was sweet & efficient."
james seal S.
bethesda, maryland
"showed up on this, explained what he did and what needed to be done."
thomas S.
montgomery village, maryland
mr clark/burkett C.
washington, district of columbia
"You have always given us great service !! I"
jeanne M.
potomac, maryland
"Technician arrived on time, was thorough and efficient."
mr wilson W.
olney, maryland
"Charles was very thorough and provided pointers on optimal times to replace filters and other info."
david bruce B.
silver spring, maryland
"Trent was professional and efficient. After the servicing he provided a concise summary of what he found."
mrs. hoffman H.
potomac, maryland
mr picerno P.
gaithersburg, maryland
"This only applies to when the technician came back the last time. The technician didnt appear for the original appointment time."
dr. a. spott S.
potomac, maryland
"Prompt and thorough service"
mr koppen K.
bethesda, maryland
john C.
brookeville, maryland
"Jim Finch was very knowledgeable and personable."
mr hillard H.
potomac, maryland
"knew a lot about furnace and did excellent work."
bridget B.
takoma park, maryland
tom H.
rockville, maryland
"Technician arrived during scheduled window. Sergio was very polite, professional and informative."
willows A.
laurel, maryland
"We continually receive exceptional service when the guys service our HVAC units or water heater replacements. - S Turner Property Manager"
falls condo lobby's L.
rockville, maryland
"His knowledge of our system and he did excellent explanations of a potential problem"
mr auld A.
burtonsville, maryland
ms kangas K.
kensington, maryland
ms. starr S.
chevy chase, maryland
"Tay knew what to do to stop the leak from the humidifier on the furnace."
mr. pilon P.
bethesda, maryland
"The only reservation I had was that I had to press Charles to get him to overnight the part we needed to get one of the furnaces going."
lawrence C.
potomac, maryland
mr. john F.
washington, district of columbia
larry N.
rockville, maryland
mary C.
chevy chase, maryland
mr eckenrode E.
burtonsville, maryland
german e. T.
rockville, maryland
"Edwin was very professional."
annette R.
rockville, maryland
rosa O.
rockville, maryland
"The technician was courteous and professional."
ms hoffman H.
potomac, maryland
larry L.
frederick, maryland
"They are proficient, efficient and reliable."
nola C.
brookeville, maryland
"Tech was on time, thorough, and answered questions completely."
mr dube D.
derwood, maryland
"Called to let me know when coming and explained my current situation regarding my HVAC systems"
james D.
silver spring, maryland
virginia E.
bethesda, maryland
"Sergio was polite and efficient"
mr l. & hoffmann H.
rockville, maryland
christophe S.
jefferson, maryland
christianscience R.
alexandria, virginia
john v.
potomac, maryland
"When I booked the appointment, I requested that the technician bring two (2) Aprilaire 4000 filters. That did not happen, and the tech had to leave, get them, and come back and install them. This made the service appointment last for two (2) hours total."
martin G.
rockville, maryland
mr. reichenbach R.
bethesda, maryland
"Was very thorough"
mrs. mendelsohn M.
bethesda, maryland
"The only off note was the tech arrived slightly later than expected."
ms parkhie P.
germantown, maryland
"He.came on time, was polite and got right to work he answered all my questions as this was my first service call. He explained about possible unit replacement costs and coupon."
mr. mikolaski M.
washington, district of columbia
"John provided excellent service and spent time answering my questions"
mrs. cimmet C.
bethesda, maryland
"For a change, Parker Pearce sent out the technician I requested. It is nice to have someone who has serviced the equipment in my home previously and is familiar with the HVAC system I have."
mr fairchild F.
bethesda, maryland
"Technician arrived on schedule after calling me to alert me to his arrival time. He was professional, careful, courteous, and finished his work in a timely manner. He also alerted me to potential problems with our 11 year old water heater."
adrianne S.
landover, maryland
mr namoski N.
rockville, maryland
"He explained his ratings on our furnace and how the age of the furnace affect the ratings. Also indicated our equipment should be good for at least 3 or 4 more hears. Gave us info on the furnace filters - never knew there s a rating number on t;hem. Charles is a highly qualified technician and worked very steadily and neatly."
mr lobel L.
derwood, maryland
"Technician was punctual, courteous and did a thorough job"
george S.
bethesda, maryland
"Josh seemed thorough and inquisitive."
mrs haverback H.
bethesda, maryland
"Updated me on what he was doing."
mr. elmore E.
rockville, maryland
"Pedro was here on Thursday and worked very hard and could not get the furnance to do what it should. He talked to people in your office and finally cleaned up and left the furnace working and had me sign and said they would be back tomorrow. Asked for a time and I suggested 10 am and he said he would put it in and left. Friday cane and I called your office at noon and they were not aware of the problem and would schedule a person asap. Let me know that a service man would be here 2 to 4 pm. Chris showed up and took over and I had found my paper work when the furnace was installed. He was a real expert and after checking the thermostat and making adjustments he was able to get the furnace to to do as it should and checking that it was okay completed the repair. I hope I get him back the next time I have service. I also think Pedro could return. Both are very nice and I would enjoy either one for service."
ms hibbert H.
washington, district of columbia
"Tay is very knowledgable and helpful. He answered any questions that I asked."
carl H.
gaithersburg, maryland
"On time, professional"
willem H.
rockville, maryland
"One Advantage sales pitch is fine for initial visit, but don't need to be reminded on every visit..."
ms gill G.
gaithersburg, maryland
"Edwin was on time ,put on his shoe covers without being asked ,& he answered my questions & he was polite."
mrs friedman F.
garrett park, maryland
"Prompt and complete service"
michael W.
potomac, maryland
roy A.
columbia, maryland
"Provided useful tips"
marianne C.
bethesda, maryland
mr. liebesman L.
rockville, maryland
"Excellent technician- explained everything in understandable terms and appeared to be very knowledgeable and experienced."
parvin M.
bethesda, maryland
"The new heater was bought and installed by Parker Pierce. It has never worked. And still not working. The installation was poor and incorrect, and there have been many attempts to correct it, but successfully. Im disappointed and Irate."
mrs. randolph R.
bethesda, maryland
jon M.
cooksville, maryland
"Very courteous & professional & thorough"
linda H.
washington, district of columbia
mr eisler E.
washington, district of columbia
"Fast appointment, on-time arrival, friendly, competent service tech"
bruce K.
potomac, maryland
"Technician was early for the appointment, friendly and efficient, tested the house for carbon monoxide, and explain that I needed a new humidifier."
barbara K.
olney, maryland
"Sergio was quick and thorough in doing our seasonal checkup"
basim K.
washington, district of columbia
david W.
bethesda, maryland
"Sergio provides excellent service!"
john W.
silver spring, maryland
rick H.
brookville, maryland
"Very nice guy."
sarah B.
silver spring, maryland
frank K.
bethesda, maryland
"Your expert was polite, thoughtful and informative."
maria calomeris C.
wheaton, maryland
"Extremely courteous, knowledgable and professional."
mrs nordstrom N.
sandy spring, maryland
mr eriksson E.
silver spring, maryland
"He was knowledgeable and very courteous. He may have checked the humidifier but did not tell us."
joan R.
chevy chase, maryland
"Came on time, courteous and helpful"
ms brown B.
silver spring, maryland
"The technician was really great - explained everything in a helpful way."
elayne K.
gaithersburg, maryland
khurram S.
rockville, maryland
"John was knowledgeable and transparent about the process."
michael G.
washington, district of columbia
"Other than the normal service, Chuck attempted repeatedly to reset the WiFi connection on the thermostat, which has been offline for several years. The WiFi remains inactive, but we appreciated Chuck's repeated attempts."
elizabeth C.
silver spring, maryland
"Gregory went over the results of his checking of the system--very thorough explanation. Made some recommendations, etc."
holly G.
gaithersburg, maryland
john S.
bethesda, maryland
"John was very knowledgeable and not pushy. He told me what I needed to know about my HVAC system - including that is was entering end of life - but was not pushing me to buy a new system, etc."
barbara G.
rockville, maryland
"Polite and professional."
william namara N.
derwood, maryland
"On time, courteous service."
mr & aud frace F.
olney, maryland
"Chuck was professional, explained everything, and did not rush to get finished."
francisco C.
potomac, maryland
"Chuck came in and efficiently converted our systems for the winter. He spotted a couple of issues in the oil furnace that needed addressing, scheduled a return to resolve the issues and came back on time to complete the work."
mr. iwig I.
bethesda, maryland
kenneth H.
rockville, maryland
"as always the technician was very professional"
ann M.
potomac, maryland
"John was very knowledgeable and extremely helpful. He took the time to explain the workings of the thermostat."
edward R.
rockville, maryland
rebecca C.
olney, maryland
"Sergio fixed the problem and explained the process to me."
ms. hamilton H.
greenbelt, maryland
"Trent (Service Technician) arrived within the two hour window, and he was professional and knowledgeable in answering my questions."
murray R.
rockville, maryland
robert R.
silver spring, maryland
ronald R.
silver spring, maryland
neville P.
silver spring, maryland
"Very courteous and explained likely issues"
mr vann V.
potomac, maryland
"Tecnician showed up on time and was very professonal"
mr altemus A.
gaithersburg, maryland
"The tech was very courteous and thorough"
tyler T.
bethesda, maryland
"Trent was very professional and informative"
ralph L.
gaithersburg, maryland
"Tech showed up within scheduled time frame. Did a thourough inspection. Did explain problem he found and answered my questions."
alan M.
montgomery village, maryland
"Very professional. Diligent workers. Explained everything they were doing. Answered all questions."
james E.
kensington, maryland
"They responded to my phone call very quickly and resolved the issue."
elvera B.
bethesda, maryland
"on time and professional service provider"
edward A.
bethesda, maryland
"He was prompt, informative, helpful and, most importantly, very courteous."
mr hughes H.
potomac, maryland
"Very professional and competent."
mr F.
potomac, maryland
"I do not want additional individuals coming to make a home evaluation to assess my water system, ac and heating. I will request one when I need one. Thank you."
marsha B.
potomac, maryland
jeff L.
rockville, maryland
"Technician rating a 10. Very professional. Appointment making process a 2: My appointment window was 4-6pm. I got a call at 3:45 telling me the tech was on his way & would be at my house 4pm. At 5:15 I called because no tech had arrived. I was told tech was on his way. Got call at 5:45 from someone asking me if I wanted a tech to come to my house today? (!!????). Teach arrived after 6pm. Parker Pearce needs to work out its scheduling system. I have had many issues scheduling appts."
randal W.
washington, district of columbia
"The technician was on time, efficient and took the time to answer my questions and even offer some suggestions re things I hadn't thought of."
mr sarino S.
kensington, maryland
"Timely, polite.answered all questions."
andrea S.
rockville, maryland
"Came quick and very friendly"
jean C.
potomac, maryland
"Solved our problem quickly"
mr floyd F.
bethesda, maryland
"The periodic evaluation of our HVAC System, performed yesterday by your technician was completely satisfactory."
pat C.
gaithersburg, maryland
"Greg always provides great customer service & answers any questions I have in a very professional & knowledgeable manner. He's the best."
ms padussis P.
rockville, maryland
"The technician explained things to me clearly and did a good review of my mechanicals. Very polite and offered information on the advantage program if I wanted to consider it in the future."
ms goldstein G.
potomac, maryland
"Josh was very informative and answered questions and set different settibgs for fall/winter."
harold G.
potomac, maryland
jim A.
derwood, maryland
"Sergio was very thorough, polite, professional, courteous, respectful of our request to wear booties. We will definitely like to request him for our next service."
melinda W.
silver spring, maryland
"Tech was very professionally. Excellent manners. Provide information for me to save money."
mr hrin H.
rockville, maryland
"Representative demonstrated excellence in the knowledge and care of the equipment in a professional and friendly manner."
ms costello C.
silver spring, maryland
evelyn R.
rockville, maryland
"Top notch service."
jacquie S.
rockville, maryland
"Charles was very thorough. Explained what he was doing, and why. Gave me confidence in his suggestions."
dilla D.
potomac, maryland
martha G.
washington, district of columbia
ruth S.
rockville, maryland
"Tech was on time, very polite and gave me helpful info."
felipe N.
clarksburg, maryland
"Pedro was friendly. Knowledgeable and did the a clean and informative job."
patricia G.
rockville, maryland
melvin G.
bethesda, maryland
"Edwin was professional and efficient, and offered good explanations for what he was doing."
mrs horan H.
washington, district of columbia
dr. goldberg G.
potomac, maryland
sandy C.
silver spring, maryland
"Technician was informative,pleasant and timely."
mr A.
washington, district of columbia
emmett W.
rockville, maryland
"Pedro was customer oriented and knowledgeable"
robert K.
bethesda, maryland
"Everything seems fine."
wilson marshall M.
silver spring, maryland
"they were efficient, polite"
suzanne B.
rockville, maryland
"The technicians were very professional, arrived on time and carefully reviewed the status of my unit, answered all of my questions. My system is very complicated and unusual, but they were familiar with the unit and knew how to properly service it."
mark K.
potomac, maryland
mr stack S.
rockville, maryland
"The original appointment, 10 AM till noon was not kept. Only after I called the office, did a serviceman arrive, about 1 PM."
michael S.
rockville, maryland
"Chris did a very thorough inspection of all the equipment"
james jr J.
burtonsville, maryland
barbara R.
bethesda, maryland
"Very professional and thorough"
mrs eiland E.
silver spring, maryland
"professionalism, helped us with a different problem, knowledgeable, personable, helpful, proactive"
ms anne cooling C.
chevy chase, maryland
"Because he came on time and did what he was supposed to do."
rosemary R.
bethesda, maryland
richard F.
gaithersburg, maryland
"Our AC which is 2 years old went out. You were very quick to respond with the initial request. However the technician said the issue was the circuit board and he couldnt repair that day. We called the company since the unit was under Warranty and they agreed to send a part out. We called back to your company to make sure you could install it when the part arrived and was told yes The part came in over the weekend and we called this morning to get someone out and was told that you couldnt do the work. Poor communication and customer service"
roxann L.
laytonsville, maryland
"Technician was very thorough and efficient. He seemed to know and understand my HVAC system and was able to explain when I had a question.. He also was personable and friendly"
shelley C.
damascus, maryland
"Because the technician, "Chuck", stayed here and went over everything. I watched him. He also answered my questions that I had for me and my neighbor. I found him to be extremely thorough and helpful. Thank you Chuck. I'm going to ask for Chuck from now on."
mary alice M.
silver spring, maryland
ms sreedhar S.
washington, district of columbia
"Service expert professional friendly asked if problems"
cynthia G.
laytonsville, maryland
"ver thorough"
mr nishikawa N.
germantown, maryland
"Pedro was professional and answered all my questions with honesty."
ms. malbin M.
bethesda, maryland
"excellent job, professional, efficient"
aleksey G.
germantown, maryland
leo G.
silver spring, maryland
"He did superb work. No defects. Enough said"
ms. harner H.
gaithersburg, maryland
"Greg was very friendly and professional"
sandra E.
olney, maryland
"The technician was on time and performed the maintenance quickly."
james A.
bethesda, maryland
"The AC was out. I called Friday evening and your technician came Saturday morning. The technician, Chris, was very pleasant and courteous and seemed to know what he was doing. He promptly fixed the problem (ants in the contractor) and made a recommendation to prevent a recurrence (hire an exterminator)."
cathy R.
rockville, maryland
ms conanan C.
rockville, maryland
"The technician is courteous and efficient, and arrived on time."
dr gorden G.
bethesda, maryland
ms. l haga H.
rockville, maryland
"Knowledgeable, thorough, on time technician."
leo G.
silver spring, maryland
"PPSE hasn't failed me yet!"
bruce L.
rockville, maryland
"Useful advice..friendly serviceman."
ms simon S.
rockville, maryland
"This includes the initial call, the visit of Nabil Younes and the installation of my new system."
jay B.
silver spring, maryland
"Amazing tech and awesome service."
ms taylor T.
rockville, maryland
mr mille M.
gaithersburg, maryland
"Technicians were courteous and reassuring."
zarina D.
silver spring, maryland
"The tech was very helpful."
bob D.
rockville, maryland
nia H.
germantown, maryland
mr bergin B.
bethesda, maryland
robert A.
potomac, maryland
mr frommer F.
potomac, maryland
"Technical was punctual, courteous- explained what he did and ask if I had questions several times"
chris W.
potomac, maryland
"Professional techs, thorough system check and tune up."
v.g. T.
silver spring, maryland
"I have a suggestion to PP. For sustaining clients like us PP should keep a note of the make of the unit (AC and Heating) and the service technician should bring the filter to replace the old one. You may charge for the filter. While booking for the appointment clarify in advance for the price of the filter to avoid confusion later. This is an added service. Thanks."
david M.
clarksville, maryland
ms benner B.
germantown, maryland
"Time was taken to thoroughly check both systems."
mr j. wisniewski W.
olney, maryland
"Same day estimate was really nice. I didnt received the quote though."
purcie N.
bethesda, maryland
"we had a problem of an AC leaking through the master bedroom ceiling on a day with the heat index was close to 100. Y'all scheduled us and showed up the day we called - on a saturday. Can't beat that. And he did a great job getting us squared away."
thomas G.
bethesda, maryland
"Anthony was very courteous, very efficient, and very knowledgeable. He answered all our questions, not only about our air conditioning unit -- which he came to check -- but about our water heater as well. He left us with a comprehensive list of "Better Solutions" that we might want to explore. We were extremely satisfied with his visit, and would be pleased if he should visit us again as a Service Expert technician. One further note in light of a question below: Anthony did not arrive within the promised timeframe, but we were informed by Service Experts by phone that he was running late because of earlier jobs. We did not hold that against him or Service Experts. Some jobs take longer than expected."
james A.
bethesda, maryland
"I called around 5:30 p.m. Thursday evening and your technician came the next morning. Also, he quickly diagnosed and fixed the problem, for a modest charge."
ward S.
rockville, maryland
"fast, efficient, on time, solved the problem"
carol H.
takoma park, maryland
"Excellent service and absolutely knew about the air conditioner"
ms benedict B.
gaithersburg, maryland
"timely,imformative,friendly"
mr schettler S.
silver spring, maryland
"Top notch technician."
ciro H.
beltsville, maryland
bozza B.
gaithersburg, maryland
"He was thorough and did a good job."
mr meade M.
bethesda, maryland
"It would have been a 10 but for two issues: technician was 1.5 hours late without any notification that he would be late and the new water heater spewed brown hot water for the first 50 or so gallons until it cleared up and I got not advanced warning from anyone at Parker Pearce that this could happen. Otherwise everything went very well on the installation."
mr. mrs. hart H.
bethesda, maryland
"Edwin was courteous and clearly seemed to know what he was doing. He was able to explain that to me in a manner I could understand"
alex N.
silver spring, maryland
"Technician did his job and explained what was done very professionally"
ben vict abellera A.
silver spring, maryland
"Technician was courteous, well-spoken and efficient. He attended to all pertinent areas of concern."
christophe M.
washington, district of columbia
"I forgot my technicians name, but he has only been with the company for 3 weeks. He was excellent! He explained to me everything that he was doing and why and he was very knowledgeable."
trina M.
silver spring, maryland
"Chris appeared knowledgeable in his effort to determine the source of the system leak. He was courteous and respectful."
justin K.
derwood, maryland
"I was at work and they were finished before I got home!"
mary lou O.
gaithersburg, maryland
"Anthony came out to help us with a condensation problem and was very helpful. Helped us understand what the problem was and offered solutions."
adam G.
rockville, maryland
"My technician, Anthony, was great. He came exactly when he said he would, gave complete and thorough explanations and was friendly and polite. His recommendations for future needs was also very much appreciated."
john H.
springfield, virginia
"Edwin very competent and knowledgeable."
mr thomas T.
rockville, maryland
"Questions clearly answered."
john R.
gaithersburg, maryland
"Prompt service, competent technician."
john and lois E.
silver spring, maryland
"Anthony (Technician) arrived promptly and performed effectively and efficiently. He diagnosed our A/C problem accurately and was able to fix it on the spot, economically. He was very courteous and pleasant at all times.."
eric W.
bethesda, maryland
thomas S.
montgomery village, maryland
"Technician called to give estimate of arrival time; checked system; kept us updated on possible choices of remedies and costs."
jenel W.
silver spring, maryland
"Prompt on call service"
ms emerson E.
bethesda, maryland
"Nice young man. He did not come up with things that I needed to pay for."
mr eskin E.
washington, district of columbia
dan costello C.
silver spring, maryland
"Tech was efficient and answered quite well several technical questions I asked."
maria G.
bethesda, maryland
"Sergio was punctual, very polite, trouble shoot the thermostat problems and fixed it with new batteries! His work reinforced my trust in your company!"
ms taylor T.
rockville, maryland
"NABIL WAS VERY GOOD AND HELPFUL WITH EXPLAINING THE PRODUCTS AND HOW EVERYTHING WILL WORK"
eleanor B.
rockville, maryland
"Prompt service"
steven W.
waldorf, maryland
"I was satisfied."
natalya B.
gaithersburg, maryland
"Smart, very professional, friendly, came at time"
mr golub G.
vienna, virginia
"Timely arrival, professional job. Problem is identified and solved. The mistake with the service plan is corrected. We are very satisfied."
david S.
silver spring, maryland
"Edwin is a personable, knowledgeable technician. He explained all the work he was performing. He couldnt have been more courteous and forthcoming."
amy G.
chevy chase, maryland
"Technician pleasant , efficient and got the job done quickly."
lee L.
frederick, maryland
"They did an excellent job on service."
doug B.
silver spring, maryland
"It was a so-so visit"
purcie N.
bethesda, maryland
"I called yesterday morning, the tech was there by the afternoon. He was quick, nice, and did a great job installing out new thermostats."
nick T.
clarksburg, maryland
"Broke my system twice. Charged me for a new blower motor when the problem was a bad blower wheel. Damaged the blower housing and took a month to get replacement. When the replacement was installed the blower wheel wasnt installed correctly and ceased the motor. A new technician had to come back out at 10:30 pm to fix it. Blower wheel was jammed on axel and took a good part of 40 minutes to work free."
junn W.
ellicatt city, maryland
brad L.
rockville, maryland
sarah S.
washington, district of columbia
"You came promptly during a heat wave. The tech, Pedro, was polite and efficient. He addresses all my options and questions."
scott B.
derwood, maryland
"Edwin was a fantastic technician. Customer service was top notch."
mr sears S.
chevy chase, maryland
"Good service--on time, thorough, professional."
mr sears S.
chevy chase, maryland
"Received good service."
ms braun B.
silver spring, maryland
"The repair was done very quickly. The technician was familiar with my appliance's history and was very clean (covered his boots, etc.). I am giving less than a 10 because on his previous visit (annual cleaning), you sent along with him some kind of sales associate. I at first thought he was a supervisor. I still don't know why that person came and I find it weird. Was I being set up for a big sell? But the technician was just fine."
pete K.
olney, maryland
rafael C.
fredrick, maryland
"Honest"
lisa N.
derwood, maryland
mr philips P.
bethesda, maryland
"Came at correct time and fixed the A/C quickly."
maria B.
north bethesda, maryland
"I do not trust Parker Pierce. Hard to tell if their assessment of my equipment is correct or they want to sell. Too much up sell."
harvey B.
germantown, maryland
"I gave this a 10 only because of Aaron and Greg. It took three different technicians over a 3 week period to fix the leak in my system which prevented getting a/c during the 90 degree weather. Aaron May was very helpful in lining up Greg, a seasoned professional, who found the big leak and fixed the problem. Prior technicians Diego, Sergio, and Anthony were unable to fix the system until Greg found the leak. I had paid over $1000 for the prior services and so when Greg fixed it, Aaron waived any additional costs. So both Greg and Aaron were fantastic and the problem was solved which I really appreciated."
loan D.
bethesda, maryland
"Pedro did a very good job checking my A/C unit"
mr baker B.
kensington, maryland
"I was completely please."
jide M.
germantown, maryland
"The salesperson went over and beyond to explain."
sahla malak M.
rockville, maryland
zachary L.
potomac, maryland
"Came out and knew how to deal with the problem"
sarahepstein S.
washington, district of columbia
barton V.
chevy chase, maryland
"Installation of tubes out of furnace ac seems very jerry built and extends seemingly further than necessary into the room. We would like someone else to come and see if that can be improved."
john H.
damascus, maryland
"Gregory was very helpful and polite. He took the time to discuss any issues and recommendations"
john W.
silver spring, maryland
"Sergio was careful, thorough, neat, patient and he cleaned up before leaving. He was an excellent embodiment of great customer service."
mrs koshiol K.
germantown, maryland
mr dikel D.
rockville, maryland
"He returned our call late at night, assured us he would be there in the morning, and then arrived as expected. He checked our equipment to be sure everything was working properly, advised us on further testing we should pursue that he could not do, and said we could follow-up with him if needed."
paul B.
olney, maryland
"While the new blower/furnace unit functioned correctly, the root cause for the air conditioning issue was not resolved until after I returned from travel. Four days after the install"
brad R.
rockville, maryland
"Technician was prompt, respectful, and fielded questions very well."
jean S.
chevy chase, maryland
"Every step for 2 1/2 months has been a struggle. Good faith efforts to fix each snafu are appreciated - but the snafus continue."
d. beck B.
rockville, maryland
"I have used your company for years. The techs are always polite and professional."
heather R.
gaithersburg, maryland
"Technician, Sergio, was extremely friendly, polite, professional, and efficient. He explained the issue in great detail upon request, fixed the problem, and suggested future actions and activities without making me feel pressured or stressed."
sylvia D.
washington dc, maryland
"I'm really not sure if the technician serviced the living room wall unit."
patty Z.
kensington, maryland
"Tay is very kind, efficient, a true gentleman & a wonderful employee. Tay called ahead with his arrival time. I appreciated his work very much."
mr. beland B.
bethesda, maryland
"My technician was great. However the people handling the phone calls were not. They didnt provide accurate information about when my technician would arrive. Plus, my issue turned out to be a dead AA battery. Clearly I could have easily replaced this myself and someone on the phone could have easily suggested that saving me the cost of a visit."
larry H.
damascus, maryland
mr. hendricks H.
washington, district of columbia
"Team was very competent and well organized. They worked well together and their leader/foreman Jayson was exceptional. Each member of the team inspired confidence in the work he did."
mrs petersons P.
rockville, maryland
"Personable, knowledgeable staffer"
ms padgett P.
kensington, maryland
"Trent was great, very professional and courteous. On time (actually early) and very clear in his communication."
ms. barkanic B.
bethesda, maryland
ms. F.
bethesda, maryland
patricia B.
wheaton, maryland
"Fast, courteous and within the hour of appointment. Supervisor came by to let us know the tech would be running late."
adrianne S.
landover, maryland
lisa L.
potomac, maryland
"This rating is primarily for Josh who was the technician that came to my home five hours after my call. He was fast, efficient, explained everything, had a good humor in spite of the lateness of the evening. He got the system going again and made sure it was working. He's fabulous."
mary a G.
washington, district of columbia
"Timely arrival. Helpful explanation of the problem. Repaired the problem."
edward mizerek M.
brookeville, maryland
"The service by the technician was very good. I am very unhappy with the performance of my Parker Pearce installed 3 year old Lennox air conditioning system. The tx valve was replaced one month ago and now it appears that there may be a leak in the system which will be very expensive to fix. Although parts are covered, labor is not. Lennox should provide some relief on the labor cost since this is a new system. In the last two months, it has cost $1,200 and will likely cost another $1,200 after the leak test confirms where the leak is. I know Parker Pearce does not make the system, but they should not be recommending the installation of systems that are not reliable. If this is not typical of Lennox systems, Parker Pearce should get Lennox to stand behind their product."
marc B.
rockville, maryland
"Dedicated and efficient service"
joshua M.
bethesda, maryland
"Quick, efficient, helpful. The only issue was the technician arrived >30 minutes after the time window given."
glenn G.
potomac, maryland
michael I.
college park, maryland
"Tech was polite, efficient, quiet, and fast."
mr lang L.
washington, district of columbia
zaggmobile R.
washington, district of columbia
"Great communication and service as always"
louis M.
montgomery village, maryland
"This system is 2 years old and has had leaks for the whole time. It maybe fixed now we do not know for sure yet but from day 1 it has been a problem. Now I was charged $2,000 for the service call and told this was for labor. SO 8 hours of work that comes to $250 an hour. Unheard of!!! I will be changing vendors"
john H.
rockville, maryland
"Technician (Sergio) was extremely effective in diagnosing and resolving the problem. Was a pleasure having him my home."
h. antonisse A.
silver spring, maryland
"Technician was very professional, timely and informative"
victor B.
washington, district of columbia
jessica S.
frederick, maryland
"Was happy to have person come within in 30 mins and took time to look through what was wrong with our brand new hvac system and found the plms and fixed it! The other people who installed made several mistakes."
robert W.
frederick, maryland
"Felt he was very thorough"
frank B.
washington, district of columbia
"Technician arrived on time and quickly checked over the air con system."
marian S.
rockville, maryland
"Greg is outstanding in explaining what the issues are, telling me my options and making recommendations on solutions. I trust him."
mary O.
rockville, maryland
"they arrived promptly and on-time. they were courteous and explained the process and the results of their work. they answered all of our questions to our satisfaction."
mr. wheeler W.
bethesda, maryland
"Sergio provides excellent, friendly, knowledgeable service."
spence p.
takoma park, maryland
"Edwin had the patience, perseverance, follow through to go the extra yards that inspired confidence in the work. His expertise and can do character make him a consummate professional."
mr stinehelfer S.
olney, maryland
"efficiency, expertise, promptness"
eileen M.
chevy chase, maryland
"Because Pedro was so patient with our difficulties scheduling the appointment."
mr newman N.
north bethesda, maryland
"Knowledgeable, professional with helpful answers to questions."
mr. fondersmith F.
washington, district of columbia
"The PP technician (Pedro) arrived on time, check the AC system, installed a new filter, checked the outside condenser, etc. All this was done well and quickly."
bonnie G.
rockville, maryland
"Tay was thoughtful, considerate and did the job! He also arrived on time!"
elizan G.
washington, district of columbia
mrs.fox M.
washington, district of columbia
"Tech was personable, efficient, and articulate."
bill S.
gaithersburg, maryland
janet N.
silver spring, maryland
"The technician was very knowledgeable and helpful, and also very nice and polite."
frank O.
potomac, maryland
"Jim Finch understood our need to replace our 21 year old Bryant AC system. We agreed to install a Goodman 14 SEER, 3 ton system and we were happy with the price. Derek and Brian did a great job installing the new system. Our home is cool and comfortable. Thank you and your team for a job well done."