"We are unable to get the Wi-Fi on our thermostat to work. You told us you would send a senior technician to solve this issue. That did not happen. We are long-time custom..."
"Determined what the problem was. Did not have the part on hand so he went and got the part. Came back to make the repair the same day. We've had heat ever since.t"
"I thought the serviceman was very deliberate and thoughtful and he outlined my options clearly."
"Gregory was personable, gave me advice/suggestions to keep the HVAC running well, paid attention to and completed quality detail work."
"You tried to sell me a $9 capacitor for $140 dollars. Took technician 2 minutes to install. The reason I pay for a maintenance plan is to cover incidental parts and issue..."
"It took a little longer to install a new HVAc system than expected, but the technicians stuck with it and we were quite satisfied with the end result. "
"the tech was quick and efficient."
"Tate was very professional and helpful"
"Technician was very thorough and polite."
"1) The tech was scheduled 2 days ahead for checking humidifier, 12-2pm. No one came. I called at 4pm & after a long while was told in a hour. I cancelled it as I was h..."
"I'm waiting to see whether the recent recharge will hold during the A/C season."
"All work done efficiently and competently"
"Josue, your service representative, was outstanding."
"Because of Mario, my service tech."
"Keith was upfront, polite and showed us the parts he changed. He had a caring personality which you seldom see in technicians nowadays."
"The technician was friendly, conscientious, and knowledgeable."
"Motor is making a noise when starting and stopping but specs are normal. Tech couldn't find d the cauae"
"The technician was very nice and respectful. Gave us some good advice. "
"The technician was very thorough, explained everything well, and was very professional."
"Technician was friendly, professsional, efficient."
"Timeliness, efficiency and answered all my questions"
"Service person was incredibly professional and high on customer service"
"Work was good but arrived a half hour earlier than the time frame agreed
upon of 10 am to 12 noon. He arrived before 9:30 and said he could come back and did come back ..."
"Was timely, courteous and professional"
"The issue was that the compressor coolant was low (2 Lb. added). The compressor was just checked at the end of September, I am concerned that the technician did not che..."
"The technician was courteous informative and thorough"
"Very professional. Listened to my description of the problem and the error codes. "
"Shannon in your office was very pro-active in getting a service tech out to our house the same day that we called. Christian, the service tech, was polite, friendly, and ..."
"Prompt, competent, professional and polite."
"Technician diagnosed the problem immediately and provided a reasonable solution. He also spoke with us about some other concerns about our system. "
"The repairman analyzed and completed the task while explaining what he was doing and why."
"Technician Edwin was friendly, professional and very thorough with the inspection."
"Reference 6, 7, and 8 below."
"Technician was on time and professional"
"Technician was very knowledgeable, helpful and friendly"
"Our heat suddenly stopped working on one of the coldest days of the years. We called Parker Pearce at 11:00pm and set up an appointment for the next day. Diego showed u..."
"the inspector was clean, polite, and answered all my qestions"
"was able to make a next day appointment. Dispatcher kept me informed on tech's arrival and delay due to road closure for an officer's funeral."
"Seemed ill-prepared. Blew the circuit breaker to the furnace and left the system off line. Had to troubleshoot why the house was freezing that night. "
"he was very informative in telling me what he was doing step by step"
"tech was very friendly and knowledgeable"
"Did the job, was courteous "
"I have this service every year and he provided the the proper maintanence"
"Technician changed a filter and charged nearly $80, something we never paid for in the past. He also commented that our water heater was old and that we should consider c..."
"Knew his stuff - did a good job"
"Aside from some scheduling issues, the quality and dedication to fixing problems from a new installation has been remarkable. Even when needing multiple visits to get the..."
"The service technician, Chris (Employee #241)was professional, courteous and knowledgeable. His willingness to answer my questions was appreciated. I will request Chris f..."
"Keith acted professionally and did the necessary work - compared to other technicians who just come and not do anything and tell you "Nothing is wrong"."
"service tech very knowledgeable and courteous."
"Service Technician arrived on time and was very professional."
"The last 2 techs that have come to our home Chris and Josue have been excellent! They listened to our concern and problem and were able to solve the problem. I only tho..."
"Technician was knowledgeable, courteous, and efficient"
"The technician arrived on time and seemed quite knowledgeable when checking the systems. "
"The persons are always knowledgable, Curtis,and helpful. We have had wonderful service for many years. "
"work was done thoroughly and efficiently, with explanations"
"Polite, efficient, knowledgable"
"The Parker Pearce person was very knowledgeable, friendly, and polite and explained what needed explaining. A good person for both the technical and human interaction pa..."
"the serviceman was awesome. very helpful. explained everything very clearly. appeared to be very knowledgeable and competent."
"The technician was very professional, pleasant and efficient. Overall, he did an excellent job."
"He checked both units and made sure all is in working order."
"Our technician explained carefully what he accomplished and what he recommended. "
"Technician was thorough and prompt."
"Were thought, thorough, and responsive."
"Greg and Roger work great as a team. The work was done most efficiently and professionally."
"Excellent experience from scheduling to performance of service"
"The tech took off a broken sensor left on from my old ac unit. He also tried to sell me 2 UV lights saying I had mold. Every time your techs come out they try to sell me ..."
"We have always gotten great service from you people. Plus, it doesn't bother the repairman if we watch what he is doing. Always interested in that. "
"Everything was done in a 5-star format."
"Technician was knowledgeable
"Technician showed up on time and was both professional and courteous."
"While installing new humidifier on furnace, your technician extinguished pilot light on hot water heater. I had to call plumber to check for other damage and to relight p..."
"Josue was very well knowledgeable in the Air Conditioner leaking water and Clarksburg Plumbing just left and knew it was not plumbing issue the leak. Josue excellent cus..."
"Keith was very professional. I am a fussy housekeeper and before I said anything he put on shoe covers. I remarked not all companies automatically do that. Keith said ..."
"Josue Arias, the technician was outstanding. He was on time, courteous, thorough, knowledgeable, and very skillful at diagnosing and making repairs."
"Good service. Prompt clean work and thorough. Pleasant."
"Technician was punctual, highly professional and personable. Great representative of your company"
"The service rep was very polite, respectful and assured us he would address our concerns and do a good job."
"The technician came when he said he'd come, checked everything, said we needed a new filter and had one on his truck. Everything was fine."
"Thoughtful responses to questions. Clear and complete."
"My scheduled appointment wasn't in the system and tech wasn't sent. On-call tech was good, but scheduling service is terrible."
"The technicians have been late for the past 2 appointments. They did not call me this time to let me know that they would not arrive within the appointment window."
"Technician was very nice and professional"
"Keith came on time. He was courteous and efficient."
"you service experts are always professional and considerate when coming to the house."
"The young man who came to my house was smart, efficient, and helpful"
"The tech I I a was very professional and addressed the issues and made suggestions for better air flow. I was very impressed with his expertise."
"Technician arrived timely, was professional and knowledgeable."
"very good job and suggestions for improvements, but 1 and half hour late to come."
"The odor I complained about is still there."
"Keith was great - big smile, friendly, efficient, eager to explain what he was doing, and helpful. Thanks, Keith!"
"The technician, Tay, was very well informed with regard to the problem at hand. He was very courteous and explained the HVAC issues well. Also, he was very efficient and..."
"Technician was very knowledgeable nd answered all my questions"
"Greg was pleasant,courteous,and knowledgeable. He also explained what he was doing and gave me lots of information re my furnace."
"Greg is very efficient and very knowledgeable. This was the first time I specifically asked for him (because I liked him when he came last season) and I will ask for him..."
"Technician was prompt, polite, informative and pleasant."
"information left me about a problem was very vague and concerning and although I did receive a follow up call about a week later I was never contacted with the answers to..."
"Keith is excellent. Very professional and very helpful. "
"Service was timely and efficient."
"Davontay was incredibly professional, pleasant, and just all around a very nice and competent person"
"came promptly, did what he had to do quickly and efficiently"
"came to house within an hour when AC was not working and the humidity and temp was unbearable."
"Davontay was extremely professional and did a great job explaining what needed to be done and leaving a very clean work space. He was easy to work with and very respectfu..."
"Great guy...very nice and represents the company well."
"Technician knew what he was doing."
"Things went smoothly, on time, and essentially as promised."
"Very satisfied when they came. Only complaint is that they said they would call and then come on Sunday and to sit by the phone. they never called or came. the next da..."
"Friendly, informative, prompt, quick"
"tech was not able to solve my had to call in another to verify my problem resulting in 2 week delay during heat wave"
"He seemed quite knowledgeable in his field of expertise."
"The technician(s) were very professional, pleasant to deal with."
"Excellent service, technician came at the end of the appointment window. They usually arrive late so this was an improvement."
"Although the team of two arrived very late, they were quick, quiet, and effective in performing the service. I give them a 10 for service, I am disappointed that Parker P..."
"Technician was very personable, knowledgeable, and explained in understandable terms each step he was performing."
"The tech didn't know how to work the thermostat which was installed with our new system by your company, disappointed "
"He, at all times, knew what he was doing."
"On time, quick professional service."
"The serviceman was prompt, efficient, knowledgeable and thorough. He described my options to purchase further services but did not press, which I appreciated."
"Very competent service tech"
"The servicemen seemed both competent and conscientious."
"I want to thank Tay for helping me get my AC back in working order... he was very polite, efficient, wonderful... I would recommend this company. The company that instal..."
"Tay was very helpful and pleasant to work with."
"Ali is very efficient and personable."
"Jim, our sales rep, was very kind, professional, and excellent.
He really tried to help us. "
"Such a friendly, helpful, informative technician."
"The technician was very professional, knowledgeable and polite."
"very courteous and professional"
"Came right away for diagnosis and on time for service.
"Very happy that the problem was found and I didn't need to buy a new $850 wifi thermostat. Glad to know the problem was discussed at morning meeting, and Tech learned ne..."
"Fast, yet thorough. Nice experience."
"Very friendly and helpful"
"Technician provided essential safety advice. I felt he was genuinely concerned about my problems."
"Told system was leaking coolant and needed replacement. It was not true."
"Fixed the issue relatively quickly"
"on time very friendly, focused on solving the problem the first time"
"Technician did not arrive during the window promised. "
"Ali has been to my house several times always ready to answer questions and provide sound advice. I feel very confident when he is on the call"
"Punctual, great care and knowledge of equipment working on. Extremely courteous. "
"We thought Elton was great and very helpful, but were frustrated that the problem seemed to arise from an incorrect part installation."
"Technician Tay seemed very knowledgeable and thorough. he took his time to explain what he was inspecting as he checked specific components of the system. "
"Technician arrived on time - in fact a little early - and did the system check quickly and efficiently."
"My technician was incredibly thorough, not only taking his time with the servicing of our units, but explaining to me what he was looking for and providing guidance on ho..."
"My feeling at time of survey"
"Was very satisfied indeed with the service, and liked Ali a lot - he even found a surprise leak in the basement (not connected with the heating-a/c units and I had not n..."
"He was informed, answered any questions and was very courteous. As far as I know he did a good job."
"The technician came on time and did a good job"
"Ali has come here before. He works quickly, cleans up and explains what he did and tells us how our furnace is working"
"Polite and knowledgable "
"Technician really knowledgeable and informative."
"I'd have given the technician a 10, but I can't give the total experience a 10, because I was quoted a significantly cheaper price over the phone. Apparently the person w..."
"Tech arrived on time and proceeded in a professional manner performing his work promptly. Finished on time and AC is working as promised. Left premises as he found them."
"Your technician was very good and professional."
"Please cancel the maintenance agreement and refund the amount for the unexpired period
I find that you use this agreement to promote your business and squeeze money out..."
"Gregory worked hard and long to solve a difficult repair."
"We have been customers for many years and have always received superior service and products from Parker Pearce"
"very personable, helpful with answering my questions, and nice to be around"
"Friendly while business-like, Rep was knowledgeable and articulately explained his work process, findings, conclusions and recommendations."
"Gregory figured out the problems, installed a temporary fix, and scheduled an appointment for July 12th for the final repair. "
"Appt 8-10 tech didn't arrive until 10:35. No call was made to let me know what was the status of the tech."
"Ali was professional, honest, courteous and answered questions in a straight-forward manner."
"Technician was very thorough and answered any questions I had."
"Prompt arrival of technician. Courteous technician. Competent service. Helpful replies to my questions."
"Did resolve the issue with the capacitor same day but took 2 fuses and a run to the warehouse."
"Christian did a great job working on our attic AC system. "
"Greg knew how to stop our system from whistling. He is very thorough and explains what he has done."
"My appointment was from 8-10 and the technician arrived at 10:25. He did not call to say he would be late and did not apologize for the inconvenience. I was only given ..."
"Serviceman was new to my house. He did everything thoroughly but was unable to climb the ladder to my attic "
"Work is not complete. Follow-up visit scheduled for Friday 6/30. Outside faucet (bib) is the second failure in two years, and parts not available locally. Poor design. ..."
"David, my technician, was very knowledgeable, very helpful in responding to my questions and very thorough in his job. I felt that I was in very professional and compete..."
"Divontay was very professional and courteous. He explained the things I needed to do to maintain my unit."
"Very polite and informative service rep. "
"He was prompt, courteous and efficient."
"Technician was knowledgeable, polite, patient, on time, organized, neat, cleaned up after his work. Good guy!!"
"Technician seemed very knowledgeable and capable. "
"Edwin is the best technician. He is thorough and checks every part of the system. "
"Ali is alway on time, thorough, honest and pleasant to work with!"
"He was very professional and very knowledgeable about his job. Very pleasant and he reminded us of Mr. Garcia, who we had every year to do maintenance. We hope we get hi..."
"Tech didn't come during appointment time. When I called, operator lied to me that PP had called me 30 mins out on all three of our contact numbers and didn't answer. Bt..."
"Rep. was efficient and professional, explaining his findings +"
"Greg was fine and tried to fix the problem but it was not fixed. So we have another service person coming out today. Greg made no promises that it would fix the issue b..."
"overall, I think the technician was more interested in selling me a new unit than working on my unit. "
"Technician was polite and knowledgeable."
"Once the tech arrived, the service as great. I called your 800 number from the renewal notice I received in the mail. The girl answered my questions and scheduled my semi..."
"Keith was professional and diagnosed the problem quickly. He was in and out in less than an hour and fixed our air conditioner."
"We like Ali, our technician, and the fact that he has been here before and knows our equipment. It is reassuring to see a familiar face each time and to know that a prof..."
"we have always been pleased with the work done by SE
"Very polite and informative and talkative.
Please change my phone to 202-494-6053"
"Polite and knowledgeable.
"The technician was very knowledgeable and helpful."
"Ali checked inside unit, air filter, and outside unit."
"The installer was late due to an unexpected situation, but he installed the system in a timely manner, I believe in 3 hours, and meticulous inspected the system."
"technician was friendly, helpful, thorough,and efficient."
"Technician was very knowledgeable and friendly."
"Edwin worked quickly and efficiently while still taking time to explain what I needed."
"The technicians are always polite, efficient, and respectful.a"
"Technician was very honest and informative. "
"Edwin is the best. Very professional and I trust him."
"The tech was to arrive earlier that expected and they called to make sure that some one was going to be at home, thank you. Tech works well, thanks. "
"Keith did a thorough job checking our system. He is very professional"
"Very professional and knowledgeable. "
"Speed, efficiency and knowledge of the "expert""
"service was great. Polite technician. But he arrived 1.5 hr after the scheduled slot."
"Kam is always efficient, polite, wear covers on his shoes and doesn't try to sell me stuff I don't want or need."
"Edwin is an excellent technician."
"very professional, courteous"
"Professional, friendly service. Updated our main furnace to allow better clearing and cleaning of humidifier lines."
"This time we were satisfied, but really, he corrected what was done wrong last time."
"The person that came was pushing to sell a new system. "
"Very thorough. He explained how to do ongoing maintenance of a problem he encountered.
"He showed up not too late, and performed the service. Lectured me at length on forgetting to change filter (not appreciated), and forgot to give my son, who was the pers..."
"On time an professional "
"Professional, knowledgeable, on-time"
"Because of scheduling and the technician ALI"
"The tech was very polite, arrived within the time frame booked and seemed thorough."
"The tech was very thorough in performing maintenance on my heating and air condition units."
"Oscar is very knowledgeable and personable. I am disappointed to learn that he has decided to choose another company to work for and that he will no longer be our techni..."
"He did a very thorough check and answered any questions I had.
He was very proffessional"
"I like seeing techs I know from previous service. Also he was courteous, obviously knowledgeable, and helpful when I had questions."
"Davontay explained everything that needed to be done and completed the work carefully & efficiently."
"Technician was very knowledgeable and excellent with checking out the workings of the equipment."
"Tech was on time, efficient, helpful. "
"Edwin was very good. He explained everything. The only thing I didn't like is that a 8 year old machine had so many problems. "
"The technician was reluctant to enter the crawl space where the HVAC unit was located. When I told him the problem and Before he even looked at the unit he tried to tell ..."
"Very methodical and respectful. An excellent employee."
"inside and outside checked - working ok"
"(I'm not an AC expert) but he impressed me that he knew his stuff."
"technician was very knowledgeable and gave helpful tips"
"Tech very mannerly: worked quickly; seemed to know what he was doing and was efficient."
" Technician was very personable and professional. Explained everything well."
"Oscar and Elton are the only ones I use."
"technician arrived on time and kept me aware of his estimated arrival time. He we thorough and efficient."
"The service technician was very thorough and explained things to me that no one had done before."
"Alí was on time, very courteous and explained everything he did and why he was doing it"
"The technician, Keith Thomas, was on time, very professional, and was very clear about what had to be done to get the system in shape for the summer, including installing..."
"Cam found my problem very quickly.... I still do not know how a switch was in the OFF position as I am on a walker since Late Oct. and only had a service guy from your Co..."
"Ali went out fo his way to explain the problem and make we got the part we needed"
"Courteous, answered our questions, covered his shoes when entering. "
"I don't believe I am getting any value for my service agreement"
"The service man Ali checked carefully the humidifier to make sure it was working, and I didn't have to say anything. In the past the service man would turn the switch and..."
"The technician came in the time frame given and the new humidifier was installed efficiently and at the end I was given instructions on its operation. "
"Ali is very competent and professional. He is also friendly and responsive to questions or concerns."
"Ali is wonderful and very professional. Knows what he is doing and does it right. "
"you left my system with pilot light not working. I had another company come the next day and they fixed the problem easily. I've sent you an email re this and have not ..."
"Oscar was open to telling me what he was doing"
"Technician was on time (right at the start of the window actually), courteous, informative, and nice. Worked quickly and cleanly"
Explained what was needed"
"The technician was very friendly and professional. Arrived on time and was easy to work with."
"very professional and friendly service tech"
"man was timely,cited the problem fixed it"
"The tech showed up on time and was very thorough without being excessively pushy"
"On time, quick, pleasant service man, good explanation of finds."
"As always & this is why we request Greg, his customer service is excellent. "
"Ali was very meticulous and professional."
"He explained everything he was doing. He answered all my questions. He was very thorough."
"I have no complaints. Everything went well."
"Technician was within time range, pleasant. "
"On time. Very quick. Asked if I had questions or concerns. "
"I appreciate the excellent customer service that your company provides. "
"Ali was very thorough and very professional, the best service I've received from Parker Pearce."
"This was just a normal service to the heat pump. The technician worked very efficiently."
"Oscar was will to talk to us! He was so helpful and nice!"
"KNEW EXACTLY WHAT TO DO"
"The tech was on time and very helpful"
"Technician was very professional and courteous. He was on time."
"The technician did a great job of updating me about the equipment and remembered results from last year's service appt."
"on time, very professional. answered all my questions"
"He seemed to do all that was required of a checkup"
"technician appeared competent and responsive "
"Jamie was on punctual and very clear about what he was there to do. He explained all his findings and recommendations and took extra time to talk to me about my concerns."
"The technician was on time and did all the AC checks in a professional manner. This has been our experience with Parker Pearce for all the years we have used your service..."
"Technician called ahead of time to let me know he was on his way. Tech was very polite and his explanations about the job were easy to understand. I felt comfortable aski..."