What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Parker Pearce Service Experts, you will pay for the trip charge and a diagnostic fee individually. A number of companies you’ve called in the past most likely combined the trip charge and diagnostic fee, but we believe we can offer better value by separating the two.

What Is a Trip Charge?

A trip charge includes the cost for a qualified plumber or HVAC technician to come to your home. Occasionally called a service call fee, this payment is the base rate for delivering our technicians, equipment and expertise to your doorstep. If you would like to eliminate trip charges in the future, you can explore signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to locate the root of a problem. For plumbing, this can consist of scoping. For HVAC repairs, it may involve inspecting the inside of the cabinet. If you decide to use Parker Pearce Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. However, you are charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee gets the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with evaluating the problem and coming up with a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee because it'll be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two separate fees. This helps us to price our services in the fairest available manner.

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