Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh community who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to move around and her home was not wheelchair compatible, mainly due to the size of the chair. When Jimmy realized the problem, he thought about remodeling the Tracy family’s residence to make it fully wheel-chair compatible. However, due to the age of the home, it was going to be more work than he first thought. Not yet defeated, Jimmy elected to try turning the Tracy family’s carport into a wheelchair accessible living area, which would contain Kyla’s own playroom, bedroom, bathroom, and dining area.

Thrilled to have a working plan, Jimmy began contacting local businesses, including building supply companies, plumbers, and electricians and everyone said they would be thrilled to help and give their services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new mini suite. Our Service Experts employees went over to find out more about the remodel and were amazed by how bright and kind Kyla was and they decided they had to contribute.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 HVAC systems for his little girl’s new living area, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s a bill that said:

“We are honored to present you with a full heating and AC system at not cost as long as we can all get hugs.”

The employees at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. The Tracy family is fundraising to purchase a wheel-chair accessible automobile to better transport Kyla and her wheelchair. To read more or to give to the Tracy’s van, please go to their GoFundMe account.

 
 
 
Contact Us

Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.