When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you choose.
Many property owners begin their search for an AC repair company on the web. While you’re there, be sure to look at reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair service. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting an AC repair company.
A specific company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Ask if your ZIP Code is included in the company’s service area. If not, determine if they’re willing to come to you for an added cost. Thoroughly weigh your local options before deciding to pay extra for an out-of-area AC repair company.
Air conditioners tend to stop working at the most inopportune times. Choosing a company that delivers emergency services is vital if you need prompt, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
Certifications show a company’s dedication to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their repair specialists are trained and knowledgeable.
Before entrusting your home’s AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
A company with a long track record of delivering quality service most likely has the experience needed to handle complicated problems. Determine how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need repaired. Such experience is imperative to ensure consistent, effective and professional service.
Effective communication is essential when dealing with any company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Obtaining multiple quotes helps you select a company that offers competitive and fair prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most reputable companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
Dependable service providers guarantee their work and provide warranties for your peace of mind. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Choosing a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
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