When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many individuals begin their search for an AC repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when hunting for an AC repair company. Figure out which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a good experience. This firsthand information and the ability to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, determine if they’re willing to come to you for an extra cost. Carefully weigh your local options before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most undesirable times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s focus on quality and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of delivering quality service very likely has the experience it needs to handle challenging HVAC breakdowns. See how many years the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need fixed. This type of experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and offer warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Gaithersburg.