How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you may have heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, visit Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest suggests recharging and restarting your thermostat to resolve the glitch and get it up and going again.

Indications of this problem include the following:
  • the thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After roughly 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the thermostat has turned on while charging, power it off and then turn it back on again, manually restarting the thermostat. Once it has completed the restart, plug it back in to fully charge. After another hour of charging, detach the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some experts. Enter us! If Parker Pearce Service Experts Heating & Air Conditioning set up your Nest Thermostat, please reach out to us at 301-476-4577 or schedule an appointment online. If your Nest Thermostat was not put in by Parker Pearce Service Experts Heating & Air Conditioning, please contact Nest Support here.

Also, do not let this matter worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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