10 Questions to Ask an HVAC Contractor

Finding the right HVAC contractor to replace or service your home comfort system can be difficult. That selection is important because the contractor you hire greatly impacts your HVAC system’s quality, endurance and efficiency for years to come.

To make it easier for you to come to an informed decision, research various companies in your community that might be suitable for the job. Once you create a shortlist of a handful of candidates with enough experience and positive reviews, contact each one and be prepared to ask about the following top 10 questions to ask an HVAC contractor.

1. Are You Licensed and Insured?

Asking about licensing and insurance needs to be the first question on the list. Hiring a licensed contractor makes sure that they meet the state and local criteria for HVAC companies. Then, insurance safeguards you from liability in case of accidents during the maintenance or repair. A respectable HVAC contractor can show verification of licensing and insurance upon request.

2. What Size HVAC System Do I Need?

HVAC systems are not one-size-fits-all. Installing an oversized or undersized system causes inefficient performance and could reduce the unit’s service life. A knowledgeable contractor can examine your home and decide the appropriate heating and cooling capacity of your new HVAC equipment for the best comfort and longevity.

3. What Brands Do You Carry or Recommend?

Different furnace and air conditioning brands offer designs with differing properties, efficiency ratings and warranties. It’s best to work with a non-proprietary HVAC contractor that is able to help you decide on the optimal fit for your requirements. To get an idea of equipment quality and prices, think about requesting a list of brands the contractor recommends and why.

4. Do You Offer a Written, Itemized Estimate?

A written quote is less risky than a verbal estimate. When a contractor provides an itemized written estimate, you can see what the contractor charges for each component, including labor, helping you know more about where your money is going. Get estimates from many HVAC contractors to help you compare prices and protect you from unexpected costs.

Remember, low-ball estimates don’t always result in the savings you expect. You’ll likely end up with shoddy equipment and inferior customer service, or the company will tack on additional fees to bring the cost up at the last minute.

5. What Kind of Warranty Comes with Your Services?

A one-year labor warranty is the HVAC industry standard. Nevertheless, you should also ask about parts and equipment warranties. A handful of HVAC contractors offer extended warranties and satisfaction guarantees, indicating confidence in their employees and equipment.

6. Do You Offer Maintenance Services?

Scheduled tune-ups are crucial to making the most of your HVAC system’s efficiency and life span. Consider choosing a contractor that offers tiered memberships to fit your requirements and budget. Signing a maintenance agreement with your installer encourages solid long-term HVAC performance. It also will help you avoid having to restart your search for a qualified contractor the next time you need maintenance or repair work.

7. Will You Pull All Necessary Permits?

A lot of HVAC work calls for permits from local or state agencies. A respected contractor should handle this process on their own, saving you time and stress throughout the installation process.

8. What Are My Payment Options?

It’s important to understand how a contractor structures their payment schedule. Always ask if they offer financing options or if they will need full payment when the project is done.

9. How Long Will the Installation Take?

The length of time it will take to install your new system will change based on the project’s size and complexity. Still, having a clear timeline is crucial to reduce disruption to your everyday routine. Your contractor should give a reasonable time frame to bring the project to its conclusion and then follow through on this estimate.

10. How Can I Improve Home Heating and Cooling Efficiency?

Your contractor should be able to advise you on ways to optimize energy efficiency through a home energy audit. Making the effort to add insulation, replace old windows, seal air leaks and perform other specific recommendations may help you qualify for a less expensive heating and cooling system. The result is a more budget-friendly up-front investment and reduced utility expenses for years to come.

Contact Service Experts Heating, Air Conditioning & Plumbing, for HVAC Contracting Services in the U.S.

At Service Experts Heating, Air Conditioning & Plumbing, we recognize that choosing the right HVAC contractor is a critical choice you shouldn’t take lightly. As industry leaders with years of experience, and as one of almost 100 Service Experts locations across North America, the crew at Service Experts Heating, Air Conditioning & Plumbing proudly provides affordable and long-lasting installations, repairs and maintenance services. We stand by our work with a 100% satisfaction guarantee, and our commitment to excellence is reflected in our extensive selection of high-quality brands and comprehensive maintenance packages. Our ultimate goal is to offer satisfaction and knowing we performed a job well done.

So, if you’re looking for a reliable HVAC partner, don’t hesitate to reach out at 866-397-3787. When you contact a Service Experts office like Service Experts Heating, Air Conditioning & Plumbing, we’ll be ready to answer your questions and help you make the right decisions for your heating and cooling needs.

Savings For You

See All Offers Here >
Service Experts Advantage Program logo

Make No Payments for 30 Days!

  • Upgrade to Worry-Free Comfort with the Advantage Program and make NO payments for 30 days!
maintenance icon

$50 OFF HVAC Tune-up Special

There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.

  • Regularly $129, now only $79
  • Save up to 30% on energy bills
  • Written Expert Service Guarantee

© 2023 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.