Commonly Available Job Positions at Parker Pearce Service Experts Heating & Air Conditioning in Gaithersburg Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, steers sales, and provides leadership to all employees and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and ensure complete customer satisfaction. The person filling the position also recommends products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also performs installation and service on IAQ products and equipment, as well, and has the expertise to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, concerns, and billing inquiries with the highest measure of courtesy and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using approved radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to confirm the customer is informed of scheduled appointments, answer queries, and to help resolve issues. The Dispatcher efficiently plans and routes the most suitable technicians following established company procedures.